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CURRICULUM/SYLLABUS
This program is aimed at training candidates for the job of an Field technician
Computing and Peripherals in the IT hardware and aims at building the
following key competencies amongst the learner
1. Personal computers components
2. shooting
3. Laptops and portable devices
7.Vendor guidelines
S no
Topic/module
Storage devices
Motherboards
Power supplies
Processors / CPUs
Memory
Display devices
Input devices (e.g. basic, specialty
and multimedia)
Adapter cards
Corresponding
nos codes
ELE/N4601
customer based on
inputs logged into
customer care
KB3. basic
electronics of
system hardware
KB4. hardware
maintenance
KB5. functions of
electrical and
mechanical parts/
modules
ELE/N4601
PC3. check with
customer about time
for visit, field work
and confirm location
PC6. understand
location requirement
for placement of
system during and
after
installation
PC7. seek inputs to
understand symptoms
Cooling systems
Identify and apply basic diagnostic
3
procedures and troubleshooting techniques
Isolate and identify the problem using
visual and audible inspection of components and
minimum configuration
Power supply
Processor / CPUs and motherboards
packaging of new
Memory
Adapter cards
Display and input devices
PC5. in case of
ELE/N4602
laptop, connect
battery, plug in
and switch on the
system
PC4. connect all
ELE/N4602
the hardware
devices such as
CPU, Monitor,
Keyboard, Mouse,
as per the
specifications of
the system
PC5. in case of
laptop, connect
battery, plug in
and switch on the
system
PC6. follow
standard operating
procedure while
handling hardware
modules such
as handling PCB
with ESD standards
PC7. follow the
standard operating
procedure for
installation of each
model of
hardware
devices and
comply with
them
KB1. companys
ELE/N4601
portfolio of
products
KB2. different
types of IT
hardware products
and functionalities
KB3. different
electrical and
mechanical
modules in the
product
KB4. basic
electronics of the
hardware
KB5. different
models of devices
and their repair
procedures
KB6. different
equipments
assembled in a
pack (one system)
KB7. peripherals
and their standard
operating
procedure for
disassembling and
re-assembling
KB8. procedures to
be followed for
trouble shooting
and standards to
Verify DC power
Remove unneeded peripherals
Plug in external monitor
Toggle Fn keys
Antenna wires
follow
KB9. voltage and
power requirement
for different
hardware devices
KB10. memory,
input, output and
storage devices
KB11. different
modules in system
such as SMPS,
drivers, hard disk,
battery,
mother board
KB12. tools
required for repair
such as soldering
iron, multimeter
KB13. controls of
different
peripherals
KB14. all safety
procedures to
follow
KB15. quality
standards to be
followed
KB16. Electrostatic
Discharge (ESD)
and measures to
be taken
PC18. install and ELE/N4602
configure
peripherals as
standard operating
procedure
PC19. ensure the
placement of
peripherals are as
per customer
requirement
To be competent,
the user/ individual
must be able to:
PC20. install the
operating system
and appropriate
application
software as per
customer
preference
PC21. install
additional software
as per standard
customer
requirement
PC22.
10
2
Identify concepts and procedures for
creating, viewing and managing disks,
directories and files on operating systems
Disks (e.g. active, primary,
extended and logical partitions and
file systems including FAT32 and
NTFS)
Directory structures (e.g. create
11
and applications
PC25. ensure product
functions are tested
and demo given to the
customer after
hardware, software,
operating system and
peripheral integration
with
reference to the
installation manual
PC26. ensure that
customer is satisfied
ELE/N4603
PC13. disassemble
and check each part of
ELE/N4603
computing system
such as SMPS,
Memory, Hard disk to
isolate the failed
module
REGEDT32.EXE
CMD
Event Viewer
System Restore
Remote Desktop
12
13
ELE/N4602
File management tools (e.g. Windows
Locate
2 and us
EXPLORER, ATTRIB.EXE)
ELE/N4602
Install, configure, optimize and upgrade operating
SB4.
configure different
systems
Virtual memory
Hard drives (e.g. defrag)
Temporary files
Services
settings and
installations of
hardware and
software as
per customer
requirement
Startup
14
15
Application
Demonstrate the ability to recover
3
operating systems (e.g. boot methods, recovery
console, ASR, ERD)
Windows specific printing problems (e.g. 3
print spool stalled, incorrect / incompatible driver
form print)
Auto-restart errors
Blue screen error
ELE/N4603
System lock-up
Device drivers failure (input / output
devices)
Application install, start or load failure
16
17
hardware are
available
PC14. understand the
placement
requirement of
peripheral equipment
such as
printers, modems,
etc., as per customer
preferences
PC15. connect the
peripheral devices
with the system as per
the standard
procedure followed
for each equipment
PC16. install the
peripherals, connect
the appropriate
peripheral such as
printer,
National
Occupational
Standard
ELE/N4602 Install,
configure and setup
hardware system
10
scanner to the system
and run the installed
program for set up
ELE/N4603
ELE/N4602
MSCONFIG command
Recover CD / recovery partition
Remote Desktop Connection and
Assistance
System File Checker (SFC)
18
19
ensure all
hardware are
available
PC14. understand
the placement
requirement of
peripheral
equipment such as
printers, modems,
etc., as per
customer
preferences
20
21
22
placement of
system during and
after
installation
PC7. seek inputs to
understand
symptoms for the
problem faced
PC8. ask open and
close-ended
questions to
understand the
specific problem
PC9. inform
customer about
the replacement or
repair process
PC10. enquire
about warranty
coverage
PC11. educate
about other useful
products and
annual
maintenance
contract
To be competent,
the user/ individual
must be able to:
PC12. summarise
the problem to
customer and
suggest the
possible solutions
PC13. inform
customers on
whether the
module has to be
replaced or
repaired
with reasons
PC14. explain the
customers on time
taken, repair
process and
possible cost for
the
service or inclusion
under warranty
PC15. seek
customers
approval for further
service
25
75 hours
Total=
ELE/N4601
ELE/N4603
KB11. different
modules in system
such as SMPS,
drivers, hard disk,
battery,
mother board
KB12. tools required
for repair such as
soldering iron,
multimeter
KB13. controls of
different peripherals
KB14. all safety
procedures to follow
KB15. quality
standards to be
followed
KB16. Electrostatic
Discharge (ESD) and
measures to be taken