Hollie L Kemp

(443) 562-0796
holliek23@gmail.com

SUMMARY OF QUALIFICATIONS:

Passion for and commitment to enriching the lives of seniors, with a focus on Alzheimer's and dementia.
Assertive and methodical, but personable, enthusiastic and attentive, a leader not a boss.
7+ years management experience with rapid advancement.
Excellent history of budget management.
Proven record in training and developing high quality, high performance teams.
Successful track record of boosting customer and team member satisfaction.
Adept public speaker whether teaching a small class, a conference or interacting with the media.
Experienced in program development and all aspects of operations within multiple industries.

EDUCATION:
University at Albany, State University of NY (2006-2007)
Pursued non-degree Masters Studies in Social Welfare.
Non Profit Works, Saratoga Springs, NY (2007)
Received Grant Writing Course Certificate.
University at Albany, State University of NY (2005)
Received BS Human Biology with Focus on Biology and Public Health.

TRAINING:
Alzheimer's Association
Activity Based Alzheimer's Care (Trainee and Qualified Trainer)
Quality Care Campaign For Dementia (Trainee and Qualified Trainer)
Powerful Tools For Caregivers
Caregiver Stress Training (Trainee and Qualified Trainer)
Hearthstone Institute
Montessori Based Alzheimer's Care (Trainee)
New Hampshire Healthcare Coalition
Emergency Preparedness In Long Term Care (Trainee)

LEADERSHIP EXPERIENCE:
Compass Pointe Healthcare System Corporate Director of Dementia Services (April 2014-Present)

Responsible for development and rollout of new company-wide memory care program.
Provide management, support, training and quality assurance for the Memory Care teams of 45 assisted living
communities.
Conduct final interviews and make hiring decisions for management positions.
Conduct comprehensive site visits.
Create a Divisional Mentor position, develop candidates, delegate responsibilities and provide oversight.

Benchmark Senior Living - Executive Director, Nashua, NH (July 2013-Present)

Responsible for operation of a 68 bed assisted living community and a 20 apartment memory care value add.
Manage customer and family satisfaction of 170+ individuals.
Developed relationships with community contacts in order to facilitate referrals and census.
P&L responsibility for an annual budget of $8+ million, exceeding 2013 budget goals by $128K.
Perform talent management for 90+ team members and 6 managers.
Execute contracts, service plans, and family meetings with all new and current residents.
Prepare for and operate under NH assisted living guidelines. Deficiency free for 2013 and 2014 clinical surveys.

Hearthstone Alzheimer Care - Executive Director, Marlborough, MA (May 2013-July 2013)

Responsible for operation of a 45 bed memory care specific assisted living community.
Provided oversight and improvements to Dementia specific programming company wide.

P&L responsibility for an annual budget of $4.5+ million with savings of $58K.
Executed contracts and service plans, working with families and vendors to promote quality care and satisfaction.

Target Corporation - Senior Group Leader, Wilton, NY (October 2011-May 2013)

Led a team of 8-12 executives and over 190 team members across multi-shift operations.
P&L responsibility for an annual budget of $5+ million with an average annual budget savings of $150K.
Established a culture of safety that prompted a 23% improvement in safety incidents.
Championed Wellbeing and Diversity initiatives for 650 team members and 45 executives improving executive
culture by over 20% and improved diversity retention.
Selected to facilitate Leadership Advanced Development for leaders nationwide at headquarters in MN.
Emeritus Senior Living - Divisional Director of Life Enrichment Programming (May 2010-October 2011)
Provided management, support, training and quality assurance for the Memory Care programs of 45 assisted living
communities and for the Life Enrichment programs of 70 Communities across 10 states.
Developed and implemented new training modules for dementia and assisted living residents.
Ensured all programs encouraged resident socialization, individualized programming that focused on life stories,
capitalized on resident abilities and helped residents to feel safe and purposeful.
Trained Regional and Community management.
Conducted Comprehensive Process Review's and site visits for quality assurance.
Conducted final interviews and made hiring decisions for community management positions.
Worked as part of the CTM team setting priorities and goals for the community and regional management.
Planned, developed, organized, implemented and monitored policies and procedures to ensure efficient and quality
service.

WORK EXPERIENCE:
Alzheimer's Association NENY - Director of Programs and Services (Feb. 2007-May 2010)
- Asst. Director of Programs and Services, Albany, NY (Nov. 2006-Feb. 2007)
- Program Manager, Adirondack Region, NY (Feb. 2006-Nov. 2006)

Actively participated on the Senior Management Team to ensure effective communication between departments.
Served as senior staff support to the Public Policy Committee.
Was responsible for the development and oversight of all Chapter programs and services.
Collected, analyzed and prepared monthly reports with departmental service statistics.
Represented the Association at selected public events, conferences, workshops and media events.
Developed and maintained relationships with related healthcare and social service providers. Coordinated these
efforts with departmental staff to ensure relationships were maintained throughout the service area.
Was responsible for the recruitment, training, coaching, evaluation, and supervision of all Chapter program staff.
Worked with department staff and Development Director to identify possibly funding sources.
Wrote approximately 50 grants and managed those that were received.
Developed marketing and communication strategies to promote Chapter services and programs.
Created and managed an ongoing community needs assessment.
Responsible for the optimal utilization of the program department data base system.
Provided case management and support services to families and individuals with Alzheimer's.
Developed, marketed, and provided educational programming on Alzheimer's disease and related disorders.
Initiated and cultivated collaborative relationships with partner agencies and individuals across the Capital Region.
Represented the Association at various meetings and on committees at the local and National level.

Pleasant Valley Nursing Home (June 2000-Sept. 2002)

Unit Assistant- Argyle, New York

Developed and implemented activities that promote high quality of life for persons living with Alzheimer's.
Assisted in mealtime, transportation, and engagement of individuals with Alzheimers
Provided assistance with activities of daily living

VOLUNTEER EXPERIENCE:
National Alzheimer's Association
Early Detection Work Group Member (Non paid position/elected member) (Dec. 2007-Dec. 2008)

Worked with National Alzheimer's Association and Researchers to develop recommendations about strategies for
detecting MCI, Alzheimer's, and related dementias in the earliest stage.
Developed a Mission and Focus for the organization regarding Early Detection.

VOLUNTEER EXPERIENCE (Cont.):

Long Term Care Council of Washington County
Washington County Advisory Council
National Early Detection Work Group
POE Committee Member Washington County
POE Systems Analysis Committee Member Columbia County
Portland State Violence against Women Campaign