What does CDM stand for?

Collaborative Decision Making. This is the joint taking of decisions on the basis of
shared information on the flight and aircraft ground handling processes at the airport.

What is the goal of CDM?

More efficient flight and aircraft ground handling, improved flow of traffic at the
airport, less waste of slots in the European airspace.

What are CDM's most important benefits?

CDM will bring about more efficient flight and aircraft ground handling because all
parties share more information faster, allowing for better planning of each individual
party's own process as well as the total process across the chain.

Which other airports are working with CDM?

The airports of Munich, Paris, Frankfurt, London, Madrid, Barcelona, Brussels, Zurich,
Geneva, Stockholm, Oslo, Helsinki, Vienna and Prague are all either implementing
CDM or have completed its implementation. More information on the status of the
programme at a number of airports can be found at the joint European CDM website:
www.euro-cdm.org, under the header Airports.

Who is involved with the CDM programme at

Schiphol?
- The airport operator: Amsterdam Airport Schiphol (AAS)
- Air traffic control: Air Traffic Control the Netherlands (LVNL)
- The airlines whose home-base is Schiphol, i.e. Airfrance-KLM, Martinair and
Transavia
- The ground handlers active at Schiphol: Aviapartner, Aviapartner Executive, DHL,
Jetcenter, Martinair, Menzies, Servisair and Swissport
- The European air traffic control organisation Eurocontrol
- The other airlines operating at Schiphol are represented by their ground handler or
have a seat on the Schiphol Airline Operators Committee (SAOC)

Can all airlines participate in the CDM programme?

Yes. The airlines not based at Amsterdam Airport Schiphol are represented by their
ground handler or their representative on the Schiphol Airline Operators Committee
(SAOC).

What does the implementation of CDM mean for

airlines at Schiphol?
- Shorter taxiing times for aircraft, shorter plane queues for the runway, less waiting at
gates that are still occupied
- Fuel saving and reduced need for EU ETS emission rights
- Fewer delays, and hence lower costs and higher customer satisfaction
- Increased fleet capacity

What does the implementation of CDM mean for the

airport?
- Less of an impact on the environment: less noise and emissions (CO2 and NOx)
- Better punctuality
- Better gate planning and management
- Greater capacity for handling flights and passengers

What does the implementation of CDM mean for air

traffic control?
- More predictable volume of air traffic, and thus reduced pressure of work
- Lower chance of mistakes
- Improved order of departing aircraft
- Higher level of service
- Favourable network effects in Europe's airspace when implemented at larger airports
in particular

What does the implementation of CDM mean for the

ground handlers at Schiphol?
- Better planning and use of resources
- Higher customer satisfaction
- Increased productivity could allow ground handlers to lower their prices

Who will be impacted by the implementation of CDM?

Everyone at Amsterdam Airport Schiphol involved with flight and aircraft ground
handling. As a result of CDM, all parties will share more information, allowing for
better planning of each individual party's own process as well as the total process across
the chain.

Are there any drawbacks to implementing CDM?

No. Naturally, the implementation of CDM requires an investment, but this is relatively
limited and, moreover, will have paid for itself within a couple of years. Furthermore,
the implementation of CDM will require increased cooperation between the parties. In
some cases, this may lead to culture change within and beyond the organisation
involved.

Who are the investors of CDM at Schiphol?

KLM Royal Dutch Airlines, Schiphol Group, Air Traffic Control the Netherlands
(LVNL) and the European Union.

When will CDM be implemented at Schiphol?

The initial Airport CDM at Schiphol will be implemented in phases. A number of
important changes were made in 2010 and 2011. In 2015 CDM will be implemented for
'local use'. Assuming that phase is successful, the final phase will follow in which CDM
at Schiphol will be connected to the European airspace as a whole.

What can I do if my organisation wants to participate

in CDM?
Get in touch with the CDM programme manager for the entire sector, Berend Onnes,
preferably by e-mail or the contact from.

What is the role of Eurocontrol in the programme?

Eurocontrol is responsible for standardising Airport CDM within Europe and advising
and supporting components of the Schiphol CDM programme. For more information
about the role of Eurocontrol, visit the European CDM website: www.euro-cdm.org.