Documente Academic
Documente Profesional
Documente Cultură
MAINTENANCE ORGANIZATION
APPROVALS
VIETNAM
CIVIL AVIATION AUTHORITY
Approval
31 May 2010
name
Director, CAAV
APR-1
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Bulletin
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Date Removed
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Table of Contents
Approval ....................................................................................................................................... APR-1
Record of Revisions ....................................................................................................................... REV-1
Comment Report ........................................................................................................................... CMT-1
Record of Bulletins ......................................................................................................................... BUL-1
List of Effective Pages ..................................................................................................................... LEP-1
Table of Contents .......................................................................................................................... TOC-1
Index ............................................................................................................................................ INX-1
Chapter 1
Manual Administration
1.1 Primary User Manual for AMO Administration & Certification ............................................
1.2 Availability of this Manual .............................................................................................
1.3 Compliance with this Manual .........................................................................................
1.4 Maintenance and Ownership of Manual ..........................................................................
1.5 Inserting Revisions to This Manual ................................................................................
1.6 Proposing Revisions to this Manual ................................................................................
1.7 Editing Conventions ......................................................................................................
1.8 Use of Notes, Cautions and Warnings ............................................................................
1.9 Intentionally Blank .......................................................................................................
Appendix 1-A Definitions & Acronyms for this Manual .........................................................
Chapter 2
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Chapter 4
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1-1
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Chapter 9
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Index
A
acceptable
definition of . . . . . . . . . . . . . . . . . . . . . . . 1-6
accountable manager
definition of . . . . . . . . . . . . . . . . . . . . . . . 1-6
advisory circular
AOC certification . . . . . . . . . . . . . . . . . . . . 4-7
airline managers
resumes . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
AMO procedures manual . . . . . . . . . . . . . . . . . 5-1
AOC application
chain of custody . . . . . . . . . . . . . . . . . . . . 4-5
unacceptable . . . . . . . . . . . . . . . . . . . . . . 4-7
AOC Protocol file . . . . . . . . . . . . . . . . . . . . . 4-19
applicant
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
definition of . . . . . . . . . . . . . . . . . . . . . . . 1-6
Application Submission Date . . . . . . . . . . . . . . 4-4
approved
definition of . . . . . . . . . . . . . . . . . . . . . . . 1-6
C
cautions
use of . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
certification
advisory circular . . . . . . . . . . . . . . . . . . . . 4-7
clock starts . . . . . . . . . . . . . . . . . . . . . . . 4-5
Completed Certification Report . . . . . . . . . . . . 4-5
see CCRB . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
component testing
computer software . . . . . . . . . . . . . . . . . 10-3
conformance checklist . . . . . . . . . . . . . . . . . . . 4-9
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
definition of . . . . . . . . . . . . . . . . . . . . . . . 1-6
incomplete references . . . . . . . . . . . . . . . . 4-8
update the . . . . . . . . . . . . . . . . . . . . . . . 4-16
CPC
closeout . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
D
designated engineering representative
definition of . . . . . . . . . . . . . . . . . . . . . . . 1-6
directly in charge
definition of . . . . . . . . . . . . . . . . . . . . . . . 1-6
document correction
E
electronic manual . . . . . . . .
eval
technical data procedures
evaluate
maintenance process . . .
evaluation
of manuals . . . . . . . . . .
. . . . . . . . . . . . . .5-6
. . . . . . . . . . . . . 10-1
. . . . . . . . . . . . . 16-1
. . . . . . . . . . . . . 4-14
F
final approval . . . . . . . . . . . . . . . . . . . . . . . . 4-18
I
imperative emphasis note
use of . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
initial approvals . . . . . . . . . . . . . . . . . . . . . . . 4-18
inspect
maintenance procedures manual . . . . . . . . .5-5
maintenance process . . . . . . . . . . . . . . . . 16-1
technical data . . . . . . . . . . . . . . . . . . . . . 10-3
inspection instructions . . . . . . . . . . . . . . . . . . 16-2
J
job aid
initial manual review . . . . . . . . . . . . . . . . .4-7
use for evaluation . . . . . . . . . . . . . . . . . . 4-15
L
language
English . . . . . . . . . . . . . . .
national . . . . . . . . . . . . . .
technical data . . . . . . . . . .
limited rating
definition of . . . . . . . . . . .
limited specialized service rating
definition of . . . . . . . . . . .
line maintenance
definition of . . . . . . . . . . .
INX-1
. . . . . . . . . . . .5-5
. . . . . . . . . . . .5-5
. . . . . . 10-3, 10-6
. . . . . . . . . . . .1-7
. . . . . . . . . . . .1-7
. . . . . . . . . . . .1-7
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M
maintenance
definition of . . . . . . . . . . . . . . . . . . . . . . . 1-7
major modification
definition of . . . . . . . . . . . . . . . . . . . . . . . 1-7
major repair
definition of . . . . . . . . . . . . . . . . . . . . . . . 1-7
manual
conformity with
conformance checklists . . . . . . . . . . . 4-14
evaluation of . . . . . . . . . . . . . . . . . . . . . 4-14
insert revision . . . . . . . . . . . . . . . . . . . . 4-16
rules of construction . . . . . . . . . . . . . . . . . 1-4
manuals
no drafts . . . . . . . . . . . . . . . . . . . . . . . . 4-10
meeting
formal application acceptance . . . . . . . . . 4-13
initial application review . . . . . . . . . . . . . . 4-7
MOPM
Maintenance Organization Procedures Manual 17
N
national language . . . . . . . . . . . . . . . . . . . . . 5-5
notes
use of . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
P
parts
disposition of scrap . . . . . . . . . . . . . . . . 11-4
handling . . . . . . . . . . . . . . . . . . . . . . . . 11-2
inspection . . . . . . . . . . . . . . . 12-2, 12-3, 12-4
life-limited . . . . . . . . . . . . . . . . . . . . . . . 11-4
receiving . . . . . . . . . . . . . . . . . . . . . . . . 11-1
storage & protection . . . . . . . . . . . . . . . . 11-3
suspected unapproved . . . . . . . . . . 11-4, 12-2
tagging & identification . . . . . . . . . . . . . . 11-2
traceability . . . . . . . . . . . . . . . . . . 11-4, 12-2
preventive action
definition of . . . . . . . . . . . . . . . . . . . . . . . 1-7
preventive maintenance
definition of . . . . . . . . . . . . . . . . . . . . . . . 1-8
process evaluation . . . . . . . . . . . . . . . . . . . . 16-1
Q
quality
definition of . . . . . .
quality assurance
definition of . . . . . .
quality assurance manual
quality control . . . . . . .
definition of . . . . . .
. . . . . . . . . . . . . . . . . 1-8
..
.
..
..
.
.
.
.
..
..
..
..
..
..
..
..
.
.
.
.
..
..
..
..
..
..
..
..
.
.
.
.
..
..
..
..
. . 1-8
. . 5-5
. 12-1
. . 1-8
R
rating
definition of . . . . . . . . . . . . . . . . . . . . . . . 1-8
reference
technical source
consider the . . . . . . . . . . . . . . . . . . . 4-15
required inspection item
definition of . . . . . . . . . . . . . . . . . . . . . . . 1-8
S
shift turnover . . . . . . . . . . . . . . . . . . . . . . . . 16-3
SOE
under continuous revision . . . . . . . . . . . . 4-17
supervisor
definition of . . . . . . . . . . . . . . . . . . . . . . . 1-8
T
technical data . . . . . . . . . . . . . . . . . . . . 10-1, 16-3
training program . . . . . . . . . . . . . . . . . . . . . . . 5-6
W
warnings
use of . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
work instructions . . . . . . . . . . . . . . . . . . . . . 16-2
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Chapter 1
Manual Administration
The purpose of this Chapter is to provide guidance for the
Availability of this manual.
Compliance with this manual.
Revision of this manual.
Understanding of the manual formatting.
Application of standard symbols or methods.
1.1
1.2
1.3
1.4
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C. The content of this manual is managed and updated by the Flight Safety Standards Director and
is the express property the government.
1.5
1.5.1
1.5.1.1
Time-Critical
Time-critical information will be issued as Bulletins and will be placed in the front of the manuals
under a tab labeled Bulletins.
These Bulletins will not effect the manual page numbering and will not be included in the LEP.
These bulletins will be canceled when the information has been incorporated into a formal revision to
the manual or is no longer pertinent.
1.5.1.2
1.5.1.3
Green-Sheet Revision
Green Sheet revisions may be issued by management as necessary to make simple changes to
policy and procedure pending the development of a formal revision to the manual.
These revisions will be issued on green paper as an extension of the last manual revision (e.g. 9) and
be identified by an alphabetical tag (e.g. 9A)
The insertion of the green-sheet revision will be recorded on the Record of Revision and the
accompanying green-sheet LEP will be inserted immediately after the normal LEP.
A green-sheet revision will be inserted
All green-sheet revisions will be incorporated
immediately following or prior to the page that
into the next formal revision of the manual.
contains the text that is changed.
The user may be required to make pen-and-ink
changes or cross-outs to the text of the manual that is being revised.
1.5.2
1.5.3
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1.5.4
IDENTIFYING REVISIONS
1.5.4.1
Summary Page
A. Each revision contains a summary page that reflects important information concerning the
revision.
B. An action page number and summary column contain pertinent information to follow when
inserting revision pages.
1.5.4.2
Change Bars
A. Black vertical change bars in the outside margin are used to highlight the location of new or
revised text on a newly published page. Deletion of text will be noted in the revision summary.
B. Change bars are used to highlight a change in the revision information at the bottom of the page.
Change bars will also be used to highlight the revision information when a change elsewhere in the
chapter has shifted the page text, but no text revision was made on the page.
C. Change bars will not be used on the LEP, index or table of contents pages normally generated
automatically by the publishing software.
D. With the next revision of a page, previous change bars are deleted.
1.5.5
1.5.6
DISPOSAL OF PAGES
A. The manual holder must destroy and discard out-of-date pages and the new revision summary
pages/revisions checklist.
B. Verify that all out-of-date pages are irretrievably
destroyed by shredding, cutting, tearing or
some other form of destruction, such that the
information cannot be successfully pieced
together.
1.6
1.6.1
1.6.2
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1.6.3
Consult the Comment Report form to standardize the email text of the submitted revision.
REVISION RESPONSIBILITIES
A. The FSSD employee accomplishing any duties
that are covered by the policy and procedure
of this manual must accomplish them in
accordance these policies and procedures/
1.7
EDITING CONVENTIONS
The following editing conventions will apply to the use of certain specific terminology within the text
of all CAAV manuals
1) Gender In this manual, the male or female gender may be used in a generic sense to
designate both sexes.
2) Will, Shall and Must The words will, shall, and must are used in an imperative sense
to state the requirement to accomplish the act prescribed. Compliance is mandatory.
3) May The word may is used in a permissive sense to state authority or permission to do
an act. Compliance is not mandatory.
4) Includes The word includes means includes, but is not limited to...
5) Refer to Where further discussion or reference is suggested, the notation Refer to....
directs the reader to material located in another paragraph, chapter or manual. In these
cases, the referenced location should be specific as to manual, chapter and paragraph.
6) VAR or VARs Where used in this manual, this acronym will be an abbreviation for the
Vietnam Aviation Regulation(s).
7) Part or Parts Where used in this manual in association with the acronym VAR or
followed by a number or series of numbers, will be a reference to one or more of the Parts of
the Vietnam Aviation Regulations which contain specific regulatory requirements.
1.8
1.8.1
NOTES
A. Notes provide amplified information,
instruction, or emphasis (see example).
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C. If a Note applies to consecutive procedural steps, it is placed under the topic heading for those
steps.
1.8.2
1.8.3
CAUTIONS
A. Cautions are instructions about hazards that, if
ignored, could result in damage to an aircraft
component or system (see example).
1.8.4
WARNINGS
Warnings are instructions about hazards that, if ignored, could result in injury, loss of aircraft control
or loss of life (see example).
A WARNING is identified and displayed in this type of box.
1.9
INTENTIONALLY BLANK
A.
This page intentionally left blank will be printed on any page that contains no text or graphics.
This will usually be the even page at the end of a chapter.
B. The remainder of the page intentionally left blank will be printed on any page that has more
than 15 lines of blank space at the bottom of the page.
C. The only exception to paragraph B is when End of Chapter or End of Section is printed
immediately following the text.
End of Chapter - Appendix Follows
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APPENDIX 1-A
Definitions & Acronyms for this Manual
1.
Definitions
The following definitions are used in this manual
1) Acceptable. Data is acceptable when it meets the requirements of the applicable
regulations.
2) Accountable manager. The person designated by the certificated AMO who is responsible
for and has the authority over all AMO operations that are conducted under Part 5. This
persons duties include ensuring that AMO personnel follow the regulations and serving as
the primary contact with CAAV.
3) AMO certificate. This certificate is the approval granted by the CAAV-FSSD for an
maintenance organization to perform maintenance on Vietnam-registered aircraft.
4) Applicant. The person or entity making application for AMO certification.
5) Approved. Approved by the Director General unless used with reference to another person.
Approval is granted to an AMO when the information, such as a process specification or
rating, is listed on the operations specifications (OpSpecs).
6) Article. An aircraft, airframe, aircraft engine, propeller, appliance, or component part.
7) Certification Plan. A plan for accomplishing the required technical evaluations and
inspections to ensure that the applicant has met all applicable requirements for the issuance
of the AMO certificate.
8) Conformance checklist. A document that is used by an operator to demonstrate
conformance to a Part of the VARs.
9) Contracting. Entering into an agreement between two or more persons for the performance
of maintenance functions on an article.
10) Correction. An action taken to eliminate a detected nonconformity. For AMOs electing to
use an International Organization for Standardization (ISO 9000) quality system, a
correction may involve repair or rework and may be made in conjunction with a corrective
action.
11) Corrective Action. An action taken to eliminate the cause of a detected non-conformity or
other undesirable condition to prevent its re-occurrence. For AMOs electing to use an ISO
9000 or similar system, the undesirable condition may include potential regulatory violations,
which differs from a nonconformity requiring correction.
12) Designated engineering representative (DER). A private person designated by Director
General to act as its representative for examining, inspecting, and testing aircraft and related
data. A DER may recommend approval or approve data within the limitations of his or her
certificate of authority.
13) Directly in charge. Responsible for the work of a certificated AMO facility that performs
maintenance, preventive maintenance, modifications, or other functions affecting aircraft
airworthiness. A person directly in charge doesnt need to physically observe and direct
each worker constantly, but must be available for consultation on matters requiring
instruction or decision from higher authority.
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25) Preventive action. An action taken to eliminate the cause of a potential nonconformity or
other potentially undesirable situation.
For AMOs electing to use an ISO 9000 system, preventative action is taken to prevent an
occurrence, whereas corrective action is taken to prevent a reoccurrence.
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VIETNAM
For an AMO using a system, preventative action is taken to remove or improve a process to
prevent potential future occurrences of a nonconformance.
26) Preventive maintenance. Simple or minor preservation operations and the replacement of
small standard parts not involving complex assembly operations.
27) Procedure. A series of steps that must be performed in a specific order to ensure proper
completion..
28) Quality. The degree to which a product or service meets the requirements of the customer,
including the relevant airworthiness requirements;
29) Quality assurance. The overall supervision and management of quality standards to
(a) Verify that the standards are appropriately complied with; and
(b) If necessary, initiate corrective and preventive actions for improvement of the system
functioning.
30) Quality Assurance Manual (QAM). A manual that describes the inspection and quality
control procedures used by the AMO.
31) Quality control. A management system for programming and coordinating the ongoing
quality and improvement efforts of the various groups in an organization to permit the
completion of aircraft maintenance in accordance with
(a) The requirements of the VARs; and
(b) Any specific requirements of the organization or customer.
32) Rating. A statement that, as a part of the AMOs certificate, describes the special
conditions, privileges, or limitations issued under Part 5.
33) Required inspection item (RII). An item of maintenance that, if not performed properly or if
improper parts or materials utilized, it could result in a failure, malfunction, or defect,
endangering the safe operation of the aircraft.
An RII must be inspected by a trained, qualified, and authorized inspector.
The inspector must be listed on the AMOs roster but cant be the same individual who performed
the work.
34) Supervisor. A person who directs the work performed under the AMOs certificate and
Operation Specifications.
2.
Acronyms
The following acronyms are used in this manual
35) AC Advisory Circular
36) AD Airworthiness Directives
37) AMO Approved Maintenance Organization
38) AOC Air Operator Certificate
39) ATO Approved Training Organization
40) CAAV Civil Aviation Authority of Vietnam
41) DER Designated Engineering Representative
42) CASORT Civil Aviations Safety Oversight Reporting and Tracking
43) CCR Completed Certification Report
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Chapter 2
Policy Overview & Technical Administration
This chapter provides an overview of the implementation and functioning of the CAAV program to
ensure comprehensive administration of approved maintenance organizations
2.1
2.1.1
GENERAL POLICIES
CAAV APPROVAL REQUIRED
VAR Part 5 prohibits a person to operate as an approved maintenance organisation (AMO) without
or in violation of a maintenance organization approval issued by the CAAV.
2.1.2
2.1.3
2.1.4
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C. Depending on the rating or up-grade applied for, the CAAV shall evaluate the application and
advise whether there is need to carry out a pre-approval inspection and payment inspection
facilitation and approval fee.
2.1.5
2.1.6
3) Have necessary procedures (i.e. maintenance agreement) for the control of the subcontracted activities.
2.2
2.2.1
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2.2.2
2) That action will display the Org certificates form with default entries for Org Number, Name
and Date Issued (todays date),
3) Use the drop-down menu Organization Identifer and select the correct identifier for this
organization
4) Use the drop-down menu Organization Identifer and select AMO - Approved Maintenance
Organization;
5) If necessary, revise the Date Issued field to the date the approval was issued.
6) Insert the Control Number for the CAA Action that resulted in the approval of this certificate;
7) Select the Expiration Date into the future 12 calendar months;
8) Check the entry form for completeness, select Save and Return;
9) Which displays the Primary Record, then Commit the record (good practice);
10) If intending to continue with all of the necessary entries for this AMO, when the Record
Saved menu appears select Edit the Record Just Entered.
2.2.3
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3) Use the drop-down menu Organization Identifer and select the correct identifier for this
organization;
4) Use the drop-down menu for Category Rating and select the specific rating issued;
5) Use the drop-down menu of Class Rating and select the specific rating issued;
6) In the field Rating Description, enter the description of the rating;
7) Enter the Control Number of the Action Record that resulted in this approval;
8) Enter the current Revision Number in the field: Use a minimum of 3 characters beginning
with the number 000=Original;
9) If applicable, enter the Specific Equipment for which this approval applies;
10) Check the entry form for completeness, select Save and Return;
11) Which displays the Primary Record, then Commit the record (good practice);
12) If intending to continue with all of the necessary entries for this AMO, when the Record
Saved menu appears select Edit the Record Just Entered.
2.2.4
2) That action will display the Management Contacts entry form with default entries for Org
Number, Org Name and Effective Date (todays date),
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3) The remainder of the information on the form is self-explantory, when these entries are
made;
4) Check the entry form for completeness, select Save and Return;
5) Which displays the Primary Record, then Commit the record (good practice);
6) If intending to continue with all of the necessary entries for this AMO, when the Record
Saved menu appears select Edit the Record Just Entered.
2.2.5
2) That action will display the Complexity Review entry form with default entries for Org
Number, Org Name and Date of Review (todays date),
3) Select the drop-down menu for Organization Identifier and select the AMOs Identifier;
4) Use the drop-down menu for Purpose of Review to make the proper selection;
5) Enter the number of Total Employees (Required Field);
6) Enter the number of Flight Operations Employees (probably zero, but a required field);
7) Enter the Total Maintenance Employees (Required field);
8) Enter the Total Maintenance Engineers;
9) Enter the Total AMO Repair Specialists;
10) Check the entry form for completeness, select Save and Return;
11) Which displays the Primary Record, then Commit the record (good practice);
12) If intending to continue with all of the necessary entries for this AMO, when the Record
Saved menu appears select Edit the Record Just Entered.
2.2.6
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1) From the ORG Primary Record, move to the label Org Base Locations and select Add
2) That action will display the Base Locations entry form with default entries for Org Number,
Org Name and Effective Date (todays date),
3) Select the drop-down menu for Organization Identifier and select the AMOs Identifier;
4) Select the drop-down manu for Location Type and select correct base;
5) Use the drop-down menu for Location to select the nearest airport to the base;
6) The remainder of the entry form is self-explanatory, complete the appropriate fields;
7) Check the entry form for completeness, select Save and Return;
8) Which displays the Primary Record, then Commit the record (good practice);
9) If intending to continue with all of the necessary entries for this AMO, when the Record
Saved menu appears select Edit the Record Just Entered.
2.2.7
2) That action will display the ORG CAA Contacts entry form with default entries for Org
Number, Org Name and Effective Date (defaulted to todays date),
3) Select the drop-down menu for Organization Identifier and select the AMOs Identifier;
4) Select the Inspector Position from the drop-down menu;
5) The remainder of the entry form is self-explanatory, complete the appropriate fields;
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6) Check the entry form for completeness, select Save and Return;
7) Which displays the Primary Record, then Commit the record (good practice);
8) If intending to continue with all of the necessary entries for this AMO, when the Record
Saved menu appears select Edit the Record Just Entered.
2.2.8
2) That action will display the ORG Policy Manuals entry form with default entries for Org
Number, Org Name and Effective Date (defaulted to todays date),
3) Select the drop-down menu for Organization Identifier and select the AMOs Identifier;
4) From the drop-down menu for Type of Approval, select the appropriate manual;
5) Enter the Control Number for the Action Record which resulted in this approval;
6) Enter the Revision Number (use 3 number
format: 000=Original; 001=Revision 1);
7) Check the entry form for completeness,
select Save and Return;
8) Which displays the Primary Record, then Commit the record (good practice);
9) If intending to continue with all of the necessary entries for this AMO, when the Record
Saved menu appears select Edit the Record Just Entered.
2.2.9
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2) That action will display the ORG ATO Approvals entry form with default entries for Org
Number, Org Name and Effective Date (defaulted to todays date),
3) Select the drop-down menu for Organization Identifier and select the AMOs Identifier;
4) Select the ATO Category from the drop-down menu;
5) Enter the specific ATO curricul for approval
6) Enter the Control Number of the Action Record which resulted in this appproval
7) Enter the Revision Number for this specific curriculum;
8) Enter the Approved Training Equipment (if appropirate)
9) Check the entry form for completeness, select Save and Return;
10) Which displays the Primary Record, then Commit the record (good practice);
11) If intending to continue with all of the necessary entries for this AMO, when the Record
Saved menu appears select View the Record Just Entered
12) Select the link at the bottom of the View Page labeled View Organization Comprehensive
Report and print a hard copy of the Report.
End of Chapter
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Chapter 3
AMO Inspection & Resolution
This chapter provides guidance for the planning and execution of the primary inspections associated
with approved maintenance organizations, including specific guidance outlining the
CAAV inspection policy
Summary of the inspections and their Action numbers
Preparation for an inspection
Conduct of an inspection
Completion of an inspection
Closeout of the inspection
Resolution of findings
Planning of minimum annual inspections
3.1
INSPECTION POLICY
3.1.1
3.1.2
3.1.3
3.1.4
3.1.5
INSPECTOR CONDUCT
A.
Each aviation safety inspector (ASI) assigned to an FSSD must be conscious of the sensitive issues
associated with working in the international environment and must conduct himself or herself with
the highest degree of professionalism while assigned outside the Vietnam.
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B. An ASI must be courteous and respectful when dealing with foreign nationals and the various
officials of the foreign National Aviation Authorities (NAA).
C. Each ASI should understand that, while working for the CAAV, his or her every action is
representative of the Vietnam Government.
The CAAV expects ASIs to be fully aware that they are guests in a foreign country and to recognize national
culture within their working environment.
3.2
3.2.1
But, where the specific Action Number of the inspection has been assigned by management, the
3.2.2
The completion of all of these inspections could have occurred during one on-site visit to the
maintenance organization, or over a planned period of time.
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3.2.3
C. The criteria for these specialized inspections are further expanded in related chapters in this
manual.
3.2.3.1
3.2.3.2
3.2.3.3
3.2.3.7
3.2.3.6
3.2.3.5
3.2.3.4
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3.2.3.9
3.2.3.10
3.2.3.17
3.2.3.16
3.2.3.15
3.2.3.14
3.2.3.13
3.2.3.12
3.2.3.11
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3.2.3.18
3.2.3.19
3.3
3.3.1
INSPECTION PREPARATION
GENERAL
A. The purpose of an inspection is to verify continued compliance with the regulatory requirements
of the VARs.
B. If, during an inspection, an Inspector identifies a
safety issue (or violation of regulatory
requirements), his response will be determined
by various factors, which will warrant different
courses of action.
3.3.2
RECORD REVIEW
A. It is a good practice to review the CAAV files regarding concerning the company that is to be
inspected so that the inspector is familiar with the current status of the company and CAAV
interaction.
1) Review the CASORT ORG record to determine
Accountable Manager
Other Managers
AMO Approvals that have been granted
2) Run an Action Search Report for any recent CAAV actions involving the company, with
emphasis on any
Identified safety issues
Occurrence investigations.
3.3.3
ADDITIONAL CONSIDERATIONS
A. Contact the Principal Inspector to discuss the company conformance status and check for
emphasis areas.
B. Determine the possible precautions that may be necessary depending on the location and
classes of materials being shipped.
C. Unless the inspection is to be conducted on a no-notification basis, the accountable manager
should be advised of the time and place of the inspection.
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3.4.1
INSPECTION
The inspection should be conducted in a
professional, un-hurried manner.
1) Proceed through the primary steps for the
particular inspection.
Use of a job aid is not required.
Do not
Make small talk, tell jokes, laugh or make dry
humor.
Use implied threats or engage in similar bombastic
behavior.
These are counterproductive to the desired perception of quiet, professional authority.
3.4.2
DEBRIEFING
A. This debriefing should consist of a review of the
Focus of the inspection
Areas inspected
Possible findings
Review any items of possible non-conformance
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B. It is not necessary to elaborate the findings in great detail, just provide the general information
and the basis for your finding.
If a possible safety of flight issue was identified, invite the management to voluntarily cease exercising
the related approval until further advised by the CAAV.
3.4.3
3.5
3.5.1
3.5.2
MINIMUM INSPECTIONS
A. The appropriate series of specialized
inspections will be interspersed in the the 4
quarters of the year according to the identified
emphasis needs of each organization.
3.5.3
3.5.4
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3.6
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Chapter 4
AMO Certification Process
This chapter provides guidance for the planning and execution of the evaluations and inspections
associated with approvals and ratings of maintenance organizations, including specific guidance
outlining the
CAAV certification process
Interaction with the maintenance organization peronnel prior to application
Acceptance (or rejection) of the application
Planning the minimum events that must be successful for approval
Evaluation of the documents provided wth the application
Inspection of the applicants capability
Resolution of outstanding issues
Administration actions by CAAV for issuance of approvals
Retention of certifications documents.
4.1
CERTIFICATION PROCESS
A. The CAAV process provides for interaction between the applicant and the FSSD from initial
inquiry to certificate issuance or denial. It ensures that programmes, systems, and intended
methods of compliance are thoroughly reviewed, evaluated, and tested.
B. The certification process consists of five
phases
1) Pre-Application Phase
4.2
BEFORE CERTIFICATION
A. Public requests for explanatory information
1003A: Public Assistance regarding certification issues are routinely
answered by CAAV inspectors. These requests
will be treated as public assistance not associated with a certification project.
B. Routine questions should be answered by inspectors that are qualified to participate on
evaluations and inspections of maintenance organizations.
C. Any person or organization that appears to be serious to apply for a CAAV approval of a
maintenance organization should be directed to the FSSD Director for further discussion.
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INITIAL INQUIRY
A. The applicant will usually make contact regarding the requirements for an approved
maintenance organization before submitting an application.
B. Outline the necessary technical expertise required by the applicant's proposed organization, to
include the following
Aviation-related experience
Proposed organizational structure
Knowledge of the specific maintenance functions to be performed
4.3
4.3.1
B. The PASI will be used by the Director to evaluate the complexity of the proposed operation. This
allows the establishment of the certification team to be based on the complexity of the
certification. A Certification Project Coordinator (CPC) will be designated as the principal
spokesperson for the CAAV-FSSD during certification.
C. The certification project coordinator, will make
an In-Work CASORT-Action entry initiating
that certification.
Revision 01: 31MAY2010
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The control number of that record will be entered as the project number for this certification.
4.3.2
4.3.3
PRE-APPLICATION MEETING
A. The applicant is entitled to a pre-application meeting to provide more specific guidance
regarding the submission of a complete formal application.
B. The Certification Project Coordinator (CPC) will contact the applicant to arrange a preapplication meeting
C. The applicant may, however, choose to submit their application without attending the meeting.
D. The CPC should prepare for the meeting as
necessary to ensure
4.3.4
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4) A letter requesting the application be processed and indicating when facilities and
equipment will be ready for formal inspection
5) A Part 5 conformance Checklist
6) When a Limited Rating is requested, the make and model of the particular item(s) to be
maintained and the nature of the work to be performed
(a) When approval of a Class 2 Propeller Rating is being sought, a list, by make, of the
propeller; and
(b) When a Specialized Service Rating is requested, a copy of the approved specification
for the work to be performed
4.3.5
4.4
4.4.1
4.4.2
4.4.3
1) The person accepting the document delivery will advise the FSSD.
2) The Director will advise this person of the type of project, assigned CPC and applicable
control number.
3) This information should be entered in the database.
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B. This application package should not be given to any inspector or filed until the project has been
entered in the CAA Action> Project Number tables.
4.4.4
4.4.5
4.4.6
CHAIN OF CUSTODY
A. The CPC must arrange for and retain custody of the application, documents and manuals
throughout the certification process.
This responsibility is relinquished only after the maintenance approval is signed or the certification
project is terminated.
B. Team members must obtain these documents from the CPC when it is necessary in the
document conformance phase. No team member will retain these documents for more than the
short period necessary to conduct their evaluations.
C. No team members will return to or accept
portions of the application, manuals or
documents from the applicant.
4.4.7
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4.5.1
4.5.2
4.5.3
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4.6
B. The CPC will chair this meeting and will be present for all decisions made during this review.
C. The CPC will then consolidate the decisions and findings of the group as outlined in their activity
and evaluations reports.
4.6.1
4.6.2
B. This review should consider the integrated flight safety documents concept where consistent
with the complexity of the applicants intended operations.
C. Depending on the capability of the applicants organisation, they may elect to request an
exemption from some of the applicable requirements.
4.6.3
4.6.4
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B. The CPC should complete the Action records for the Initial Evaluation of the documents
Refer to specific evaluation discussions in this chapter for the applicable Action numbers.
4.7
REVIEW PROCEDURE
A. The first step is to check all required manuals and documents for suitability and completeness.
B. The team should review each manual for accuracy and content.
If the manuals are submitted in sections, the sections are reviewed as they are submitted, ensuring that
interdependent sections are correctly related and do not provide conflicting information.
The manuals must be in a form which is easy to amend
The manuals must be presented in clear and unambiguous aviation English.
All manuals must be issued as controlled publications complete with copy numbers, and provided with a
full amendment service. Procedures should be in place to ensure information common to several
publications is amended concurrently.
Due consideration should be given to manufacturers recommendations, and these should not normally
be changed without appropriate justification.
4.8
4.8.1
4.8.1.1
Full Certification
The applicable conformance checklists will be submitted with the AMO application. This will be the
historical record that applicable regulatory requirements have been met during the certification
process.
4.8.1.2
Incomplete References
A. If the method of conformance has not been fully developed, the applicant should provide a brief
statement indicating his or her intent.
B. It is expected that an adequately prepared applicant will have considered in detail how he or she
proposes to comply with all regulatory requirements, and consequently there should be few, if
any, areas in which the applicant is unable to put forward precise information.
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4.8.1.3
Exemptions
A. If the applicant intends to seek an exemption(s), this should be stated in the conformance
checklist in the comments column on the appropriate regulatory reference row(s).
B. If the applicant has not already submitted separate exemption requests for each regulation
section, this may be a basis for rejection of the application.
C. The submitted exemption requests must be filed in accordance with the procedures outlined in
VAR Part 1. The time lines required for the processing of the exemption may adversely affect
the certification processing.
4.8.1.4
FSSD Review
A. During this stage of the process, the inspectors review the Conformance Checklist to see that
there are no glaring problems, such as unanswered requirements, few references to manuals,
forms or contracts, and other examples of failure to complete the report in good faith.
B. In the Document Conformance Phase this will be a very important evaluation tool. It will be the
method by which the FSSD confirms that the applicant has a clear understanding of the
legislative requirements applicable to the proposed operation.
1) The manner in which the applicant describes conformance with the specific legislation
should be reviewed for adequacy, and any deficiencies discussed with the applicant.
2) Where it is possible and reasonable to specify a particular means of complying with
legislation, the applicant is expected to do so by including this in the Operations Manual, or
other document, and provide a reference in the Conformance Checklist.
4.8.2
4.8.3
SUBSTANTIATING DOCUMENTATION
A. The FSSD is empowered to seek information or documents from the applicant concerning any
aspect of the proposed operation, including, where deemed necessary, details of the companys
financial position. FSSD requires evidence of the applicant companys legal entity/trading name
and that the applicant will have the facilities, tools, equipment, technical staff, finances and
services necessary to conduct the proposed operation.
B. This evidence should be an attachment to the AMOapplication. It may be in the form of proof of
purchase, formal contracts, or lease agreements. If formal purchase, lease, or contract
agreements have not been completed, letters showing agreement between the contracting
parties will suffice until formal contracts or agreements are available. Documents showing details
of the insurance of the facilities may be required. If these appear unsatisfactory, the CPC should
seek legal advice.
C. The above documents should be reviewed and discussed with the applicant. It should be evident
from these documents and/or letters that the applicant is committed to making arrangements for
facilities, tools, equipment and personnel necessary for the proposed organization.
1) If, after a review of this information, it is apparent that the applicants plan is unlikely to be
satisfactory (for example, facilities are not available in the foreseeable future), a request
must be made for additional information.
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2) The CPC shall advise the applicant that FSSD will cease to further consider the application
should such information not be forthcoming in a timely manner.
D. Where the furnished evidence is considered by FSSD to be incomplete, FSSD may, by written
notice to the applicant, require further information or documents that are necessary to properly
consider the application.
4.9
MANUALS
A. The Airworthiness Manual Review Job Aid details the general requirements applicable to the
manuals that must be provided to the FSSD by the applicant.
B. While the applicant may combine the manuals in various ways and under various titles, as long
as all required policy, procedures and curriculums are addressed.
4.9.1
4.9.2
4.9.3
4.9.4
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4.9.5
B. The applicant may elect to have the MOPM in more than one volume, that might include
4.9.6
4.10
4.10.1
C. The team will want to ensure that all of the critical supporting materials have been provided in
the AMO application.
4.10.2
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COMPLEXITY FORMS
4.10.3.1
Organisation Forms
B. The submission of these forms will ensure timely processing during the Document Conformance
Phase.
Late submission will have a direct effect of extending the planned dates for the beginning of the
inspection phase.
4.11
4.11.1
4.11.1.1
B. The CPC should request that the applicant identify all personnel necessary to properly complete
the certification application package. These personnel should be required to attend the rejection
meeting.
C. The CPC should ensure that the meeting will be attended by all members of the certification
team necessary to provide detailed explanations to the applicants team.
D. In preparation for the meeting, the CPC should ensure that the contents of applicants
application are packaged in their original boxes in a manner that will allow easy access during
the meeting.
4.11.1.2
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4.11.2
B. For a successful outcome, the meeting should be attended by key personnel from both the
applicants organisation and FSSDs certification team. The date of the meeting is determined by
agreement between the applicant and the CPC. The formal application acceptance meeting
provides the project team with an opportunity to discuss the AMO application in detail with the
applicants key personnel.
4.11.2.1
4.11.2.2
Discussion Points
During the formal application acceptance meeting, the following areas must be discussed
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4.12
4.12.1
GETTING STARTED
A. Open the digital copy of the document or manual in Acrobat Reader and ensure that it has been
enabled for commenting.
B. Ensure access to all source or reference documents necessary to the specific evaluations.
C. Ensure access to all applicable submitted Regulatory Conformance Checklist(s).
D. As the process unfolds, make Adobe comments
in the digital file of the manual or document.
4.12.2
COMPLETENESS
A. The suggested structure of the MOPM in VAR Part 5 may be used as a guide in assessing
whether the applicants manuals contain the required general subject areas.
B. It is very important that it adequately describes all of the procedures and practices necessary to
control the operation and to ensure that operations can be conducted safely.
4.12.3
B. Determine whether all of the references given in the Conformance Checklists have been
adequately addressed.
C. Information in the manuals and document should adequately describe the means of
conformance with the particular legal requirement specified in the applicable Conformance
Checklist.
D. If any references are incorrect or inadequate,
the applicant must provide a revised page(s) for
the applicable Conformance Checklist with the
correct and adequate ones.
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E. If the applicant has not adequately addressed the legal requirement, the necessary revision to
the manual or document must be accomplished.
4.12.4
4.12.5
4.12.6
4.12.7
4.12.8
4.12.9
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B. The evaluating inspector will now review the report to ensure that the proper reference is
provided.
4.12.11
B. Draw a diagonal line from the lower left corner to upper right corner. Write the word superseded
on that line and enter the date.
C. Provide the CPC a copy of the completed evaluation forms and superseded revisions.
4.12.12
4.12.13
4.12.14
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4.13
If there is more than one evaluator, all evaluators will draft their proposed requests and have
a meeting to draft one consolidated letter.
If there is only one assigned evaluator, that inspector will draft the letter for the CPCs signature and
provide it to the CPC for processing.
4.13.1
4.13.2
4.13.3
APPLICANTS REVISION
A. The applicant must submit a revision that addresses all FSSD concerns as outlined in the formal
request.
B. For a manual, that revision must be a formal revision to their proposed manual in accordance
with the revision procedure, including any necessary changes to the list of effective pages.
C. If it is a change to a document such as a lease, checklist, or work card, the new revision number
and date will be indicated on the document.
4.14
4.14.1
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4.15.2
C. The final approval should be issued with the AMO or AMO amendment unless the FSSD would
like to reserve a final evaluation after the AMO holder gains actual experience.
It is FSSD policy that all final approvals must be completed during the 90 day period which follows the
AMO issuance, amendment or issuance of interim approval, whichever comes first.
4.16
CONFORMANCE CHECKLISTS
Conformance checklists ensure that the applicants are in conformance with applicable regulatory
and technical standards.
4.16.1
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In these subsequent evaluations, the team members will use I=In Work if the references were correct
for the document being evaluated or D=Disapproved/Returned, if one or more of the references were
incorrect.
C. But, assuming the applicant submitted a completed conformance checklist and documents, the
certification team should use the following methodology
1) As early as possible in the document conformance phase, all of the regulatory conformance
checklists should be evaluated in detail to ensure that the applicants manual references and
comments are correct.
2) If not, these documents will be rejected and returned to the applicant. At this point the
document conformance phase (and entire certification process) must be suspended.
3) The remainder of the document
conformance phase cannot be
accomplished in a timely manner until the
manual system is determined to be in
conformance with the applicable
regulations.
4) After the Regulatory Conformance Checklist references and comments are found to be
acceptable, the CPC should continue to be alert for potential changes to the references as
addition revisions to the affected manuals are necessary.
D. The Regulatory Conformance Checklistsshould only be considered to be acceptable as in-final
for inclusion in the AMO Working Binder file after all manual revisions required in the document
conformance phase have been finalized as acceptable.
4.16.2
4.16.3
4.17
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4.17.2
DEVIATIONS
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4.17.3
EXEMPTIONS
A. Exemptions to regulations are intended to allow
the FSSD to provide regulatory relief to an
applicant, if it can be established that it is in the
public interest to grant an exemption to the
regulation.
B. It is the responsibility of the applicant to make application for an exemption in accordance with
the provisions of VAR Part 1. The applicable Regulatory Conformance Checklist submitted with
the formal application should be annotated to show that a request for exemption to the specific
regulatory Section has been included with the formal application for certification.
C. The applicant must make application for each regulatory Section for which an exemption is
requested.
D. The FSSD will review the exemption requests and determine whether an exemption is justified.
If this request meets the criteria for issuance of a exemption, the prior notification and comment
period specified by VAR Part 1 will be completed.
E. This evaluation is normally assigned to a specific member of the certification team. The
technical specialty of the assigned inspector will depend on the VAR Section for which an
exemption is sought.
F.
4.17.4
WAIVERS
A. If a provision for a waiver is included in the
applicable regulations, the applicant may be
granted that waiver if they meet the criteria for
that waiver.
B. This evaluation is normally assigned to a specific member of the certification team. The
technical specialty of the assigned inspector will depend on the VAR Section for which a waiver
is sought.
C. The applicable Regulatory Conformance Checklist submitted with the formal application should
be annotated to show that a request for a waiver to the specific regulatory Section has been
included with the formal application for certification.
D. If this waiver is granted, the following actions will occur
1) A Formal Grant of Waiver will be issued to the organisation;
2) A CASORT>CAA Action entry will be made reflecting this decision;
3) A CASORT>ORG>Exemptions (Waiver) entry will be made for this organisation to include
the issuance of this waiver; and
4) The applicable Section of the Regulatory Conformance Checklist will be annotated
satisfactory.
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4.18.1
4.18.2
4.19
4.19.1
AMO MANUALS
MAINTENANCE ORGANIZATION PROCEDURES MANUAL
A. The Maintenance Organization Procedures
manuall is the primary policy/procedure AMO
reference document. It contains the
procedures that span the spectrum of the
maintenance organization.
Chapter 5 of this manual provides general evaluation guidance regarding MOPM manual acceptanceil
Revision 01: 31MAY2010
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4.19.2
4.20
4.20.1
4.20.2
4.20.3
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4.20.5
4.20.6
4.20.13
4.20.12
4.20.11
4.20.10
4.20.9
4.20.8
4.20.7
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4.20.14
4.20.15
4.20.16
4.21
4.20.21
4.20.20
4.20.19
4.20.18
4.20.17
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3) The MOPM manual (and related supporting manuals) have their List of Acceptable Pages
accepted; and
4) The related formal letters of approval or acceptance has been issued.
B. The CPC will notify the appropriate supervisor of the phase completed.
4.22
INSPECTION PHASE
A. The Inspection Phase should begin with the review of all inspections listed in Chapter 3,
paragraph 3.2.3, to determine their applicablity to the certification of this particular maintenance
organization.
B. Add the applicable Action Numbers to the MCE plan for this organization and upload the
planned records into the CASORT-Action database.
C. The certification team should now begin conducting these inspections.
All issues raised during the inspections must be cleared prior to the followup inspections.
It is imperative that the maintenance organization not be allowed to complete the process until all
necessary followup inspections are completely satisfactory to the certification team.
D. The Inspection phase of this certification is considered to have been completed when
1) All of the inspections of Chapter 3, paragraph 3.2.3 applicable to this certification have been
determined to be satisfactory.; and
2) The associated MCE planned Action records have been completed with an S=Sactisfacory;
and
3) There are no outstanding issues..
E. The CPC will notify the appropriate supervisor of the completion of the Inspection phase.
4.23
4.23.1
B. This meeting will include a review, for this project number, of the
1) Planned Certification Summary Report (which should have no records); and
2) Completed Certification Summary Report.
C. The team will ensure that each inspectors participation in the project has been properly
recorded, including correct dates.
4.23.2
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B. A new copy of the ORG (Comprehensive) Report will be printed to replace the previous report
located in the AMO holders Working Binder.
4.23.3
4.23.4
B. A print-out of that proposed operations specifications shall be circulated for CAAV and
maintenance organization signatures.
C. The CAAV copy of the new signed print-out of the master operations specification page shall be
inserted in the
1) CAAV working binder for the applicant; and
2) Completed Certification Report binder for this project.
4.23.5
4.23.6
B. The CPC will advise the Data Quality Coordinator to move the project number from the active
to the inactive project number list.
4.23.7
sequence.
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4.23.8
MANAGERIAL REVIEW
A. The binder containing the Completed Certification Report for this project will be circulated
among the appropriate mangers and supervisors.
B. The final review will be made at the Director-General level.
4.23.9
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Chapter 5
AMO Manual System
This chapter provides guidance for the determination of an acceptable AMO manual system by
evaluation or inspection.
5.1
The first volume may contain the essential requirements for management of the approval and
compliance with the appropriate airworthiness requirements, including the control of the contents of the
other volumes.
5.2
Refer to Appendix A to this chapter with additional guidance applicable to the evaluation and
inspection of MOPM.
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In that regard, AMO with a Limited Specialized Service Rating would have different procedures in its
manual system criteria than an AMO with a Class 3 Airframe Rating.
Each manual system should be developed based upon the ratings authorized and the size and
complexity of the AMO.
F.
The applicant/certificate holder may submit the manual(s) to CAAV on paper or by an electronic
medium.
The MOPM may be submitted together with
related documents, such as the application forms
and repairmen applications, to CAAV.
If the AMO submits the manual electronically, the
AMO should discuss the format, software, and
revision procedures with CAAV before submittal.
G. The AMO should follow the procedures described in its manual when submitting revisions to an
existing manual (Refer to Manual Revision and Control).
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(d) Methods
(e) Frequency
(f) Reporting Results
7) Training Program
8) Revision
9) Submitting to CAAV
10) Procedures Governing Work Performed at Another Location.
11) Procedures for Maintenance, Preventive Maintenance, and/or modifications for AOCs.
12) Contracting (procedures for)
Maintaining and revising the list of approved maintenance functions, including submitting revisions
to CAAV
Maintaining and revising the list of contract maintenance providers, including submitting revisions
to CAAV
Required Records and Recordkeeping System.
5.4
QCM ELEMENTS
The following are considered QCM elements.
1) Revision procedures and notifying CAAV.
2) Qualifying and surveillance of non-certificated persons performing maintenance,
3) Preventative maintenance, or modification for the AMO.
4) Establishing and maintaining proficiency of inspection personnel.
5) Establishing and maintaining current technical data.
6) Inspection System
5.5
5.6
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5.7
B. The AMO may establish these sections or the sections may be contained within an established
industry format (such as ISO).
C. The sample formats included in this chapter contain a few examples of the many possible
methods used for identification.
The sections may consist of several similar individual procedures grouped together through a common
numbering system, or several similar procedures described in narrative format within a section.
Regardless of the method used, each section must be identified and controlled.
F.
The procedures to control sections of the manual should address (as applicable)
1) Identification.
2) Revision status.
3) Page numbering.
4) Issue date.
5) Approvals of internal personnel responsible for the manual and revisions.
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5.8
5.8.1
1) AMO Manual/qUality Assurance Manual (MOPM/QAM). The PI or ASI should be familiar with the
policies and procedures contained therein.
2) The AMO training program and manual.
3) Previous CASORT Safety Issues.
5.8.2
5.9
5.9.1
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3) All forms listed in the manual are still current and the AMO is not using any forms in the quality
system not listed in the manual.
4) All copies of the QAM are at the same revision level as the CAAV copy.
5.9.2
5.9.3
C. If the AMO performs an inspection for a operator conducting operations under VAR Part 20, the
inspections must be performed in accordance with the operators approved inspection program.
The operator must define the requirements on the contractual documents and provide the AMO with the
applicable sections of its inspection program.
If the AMO has applicable sections of the AMO holders approved inspection program, that it is a
controlled and current copy.
5.9.4
5.9.4.1
5.9.4.2
Revisions
The inspector must confirm that
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1) The user knows that the manual has been revised and what content was changed, and
2) Personnel verifies the currency of
individual disks before use.
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APPENDIX 5-A
Job Aid MO-002: AMO Manual System
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
NO
NS
NA
2.1
2.2
2.3
Does the maintenance organization personnel follow the quality assurance system?
2.4
Is a current copy of the maintenance organization manual and quality assurance manual accessible for use by maintenance organization personnel?
2.5
2.6
Does the quality assurance manual have all the required elements?
2.7
2.8
2.9
INSPECTOR
SIGNATURE
ORG REP
SIGNATURE
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Chapter 6
AMO Personnel
This chapter provides guidance for evaluation and
inspection of the qualifications of a maintenance
organizations personnel, including
Management
Certifying staff
Maintenance personnel.
6.1
GENERAL CONSIDERATIONS
6.1.1
SUFFICIENT PERSONNEL
A. The organization must employ sufficient personnel to plan, perform, supervise and inspect the
activities included in the approval. The AMO must submit the resumes of the managment for
CAAV acceptance prior to their use in management.
B. Because organizations engaged in aircraft maintenance for commercial reasons are under
constant pressure to achieve maximum work throughput, the AMO must have the necessary
personnel to match the anticipated workload without any reduction in the standards accepted by
the CAAV.
6.1.2
6.1.3
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company systems and procedures, and have appropriate knowledge of the aircraft or
component being maintained.
The AMO must ensure compliance with this requirement is determined before a certifying authorization
is granted.
6.1.4
C. VAR Part 5 requires an accountable manager, supervisory personnel, inspection personnel, and
certificated personnel to approve the articles it maintains/alters for return to service.
D. It may be necessary for the AMO management structure to warrant additional supervisory
personnel that are not required by regulation.
6.1.5
6.2
6.2.1
PERSONNEL REQUIREMENTS
CERTIFICATION
A. The inspector must confirm whether each person authorized to approve an article for return to
service under the AMO certificate and OpSpecs is licensed under VAR Part 7 and understands, reads,
and writes English.
B. AMO personnel employed as repair specialists with job functions including return to service, final
inspection, or maintenance release of an aviation article, must have the appropriate rating on their
license.
For example, the license might show: Privileges of VAR Part 4 valid for interior insulation repair specialist
while employed by [AMO name, city, state, and certificate number].
C. The repairman would not be authorized to exercise the privileges of his or her certificate for a
hydraulic shop. The repairman can only exercise the privileges of the repairman certificate for the
rating(s) listed on his or her certificate.
D. All managers, certifying staff, and supervisors must be authorized, qualified, and listed on the AMOs
required roster(s).
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6.3
6.3.1
These lists can be maintained in paper or electronic format, but must be accessible for review
and inspection by CAAV.
B. The AMO must maintain a personnel roster or rosters that list managers, supervisors, certifying
staff, including RII inspectors, and those individuals authorized to approve an article for return to
service.
The format of the rosters is not specified by regulation.
Each AMO may develop its own roster format, as long as it contains all of the appropriate names.
D. It may be appropriate for the AMO to develop a combination roster. Such a roster would include
1) Initials,
2) Signatures,
3) Stamp numbers,
4) License numbers, or
6.3.2
EMPLOYMENT SUMMARIES
The AMO must also maintain employment summaries for each person whose name appears on the
rosters.
Employment summaries of supervisors, certifying staff, and persons responsible for return to service
may be in the national language.
6.3.3
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6) Who is responsible for designating those individuals, and how are those individuals
designated?
7) Are the managers, supervisors, certifying staff, and persons authorized to approve articles
for return to service all listed on the rosters?
8) Are the supervisors certificated, and with what type of certificate if located outside of
Vietnam?
9) Are the persons authorized to approve articles for return to service certificated?
10) Are there employment summaries for each person on the roster?
6.4
B. Inspection personnel must also be proficient in using the various types of inspection equipment
and visual inspection aids appropriate for the article being inspected. Certifying staff must be
listed on a roster.
C. Procedures in this section of the manual should
address how the AMO will establish the
qualifications of the inspection personnel.
The AMO should coordinate closely with its principal inspector and its local CAAV regarding
these emergency procedures.
F.
The procedures should also describe how certifying staff become qualified through on-the-job
training (OJT) and/or formal classroom training.
This training may be described in this section of the manual or in the section describing the training
program for all AMO personnel.
Training should include initial qualification as well as recurrent training or testing to maintain proficiency.
Inspection personnel may also require additional special training in new techniques.
This may be necessary after additional components are added to the ratings or capabilities of the AMO
or when new inspection aids or techniques are applied.
Certifying staff performing Nondestructive Testing (NDT) may need to meet the qualification
requirements of other industry standards, such as eye exams.
G. Inspection personnel need current technical data to properly perform their tasks. They need to
understand current specifications involving inspection tolerances, limitations, procedures
established by the manufacturer, SBs, and ADs.
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Inspection personnel also need to be familiar with the MOPM and QAM for the AMO, as well as the
applicable federal aviation regulations.
Procedures in the manual should address where the technical data is located, who is responsible for
maintaining the current data, and how the certifying staff will be made aware of changes.
H. If the person performing the final inspection is also authorized to approve an article for return to
service, that person must be certificated under Part 7 for AMOs located within Vietnam.
If the AMO is located outside Vietnam, the person authorized to perform a final inspection and approve
an article for return to service must meet the requirements of Part 5.
If final inspection personnel are authorized to approve an article for return to service, procedures in the
manual will need to address how they are authorized and qualified.
I.
The following questions or concerns are offered as a guide and are intended to help initiate the
procedures in the QAM
How does the AMO establish minimum qualifications for inspection personnel? What is the title of the
person making this determination?
How will the inspector maintain proficiency? What methods are used?
Do the records of training indicate the method, length, instructor, and dates? Are they current?
Do the employment records of the certifying staff describe any previous experience?
Is the necessary current technical data available and accessible for the certifying staff?
What is the title of the person responsible for ensuring that certifying staff maintain proficiency?
Are the certifying staff listed on the roster?
Do the certifying staff read, write, and understand English and/or Vietnamese, depending on the
location?
Are the persons performing RII inspections and approvals for return to service certificated under Part 5
(if in Vietnam)?
Will the certifying staff require any special training, such as NDT?
Who will be responsible for the training? How will the AMO ensure that NDT personnel continue to meet
any required industry standards?
6.5
6.5.1
6.5.2
2) Are thoroughly familiar with the regulations and with the inspection methods, techniques, practices,
aids, equipment, and tools used to determine the airworthiness of the article on which
maintenance, preventive maintenance, or alterations is being performed.
3) Understand, read, and write English.
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B. AMO certifying staff with return to service authority or final inspection, maintenance release, must be
able to read, write, understand, and speak the English language, unless employed outside the
Vietnam.
6.5.3
6.5.4
6.5.4.1
6.5.5
6.5.6
ROSTER/SUMMARY
A. The inspector must confirm that the AMO has the following:
1) A current roster of management and supervisory personnel.
2) A current roster of all inspection personnel.
3) A current roster of personnel authorized to sign a maintenance release for approving a maintained
or altered article for return to service.
4) A current summary of the employment of each individual whose name is on the personnel rosters
required by VAR Part 5. That summary must include:
(a) Present title.
(b) Total years of experience and the type
of maintenance work performed.
(c) Past relevant employment with names of
employers and periods of employment.
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CIVIL AVIATION AUTHORITY
authority of inspection or supervisory personnel. It could also list persons who can sign/stamp off
work documents or approve articles for return to service.
6.5.7
TRAINING
A. The inspector must review the training records of certifying staff and supervisors to confirm they have
the required training for their job function. The records should also show how the AMO qualified
these individuals.
End of Chapter - Appendices Follow
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APPENDIX 6-A
Job Aid MO-003: AMO Management & Certifying Staff
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
YES
NO
NS
NA
3.1
3.2
3.3
3.4
Does the maintenance organization have sufficient number of employees to perform the work under the ratings held?
3.5
Does the maintenance organization have sufficient number of supervisors to direct the work performed under the maintenance organization
certificate and operations specifications?
3.6
3.7
3.8
3.9
3.10
3.11
3.12
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CIVIL AVIATION AUTHORITY
3.14
Does all personnel issued an aviation repair specialist license (or equivalent) meet the requirements of VAR Part 7?
3.15
Does the maintenance organization have a current roster of its management and supervisory personnel, including the names of the
officials who are responsible for its management and the names of all
supervisors who oversee maintenance functions?
3.16
3.17
Does the maintenance organization have a roster of personnel authorized to sign a maintenance release approving an article for return to
service?
3.18
Does the maintenance organization have a summary of the employment of each individual whose name is on the personnel roster?
3.19
Does the maintenance organization make the changes to the roster with
in the required 5 business days?
3.20
INSPECTOR
SIGNATURE
ORG REP
SIGNATURE
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APPENDIX 6-B
Job Aid MO-004: AMO Personnel Records
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
NO
NS
NA
PERSONNEL RECORDS
4.1
4.2
4.3
4.4
Does the certificate holder keep records of training provided for two
years since the last entry?
4.5
4.6
4.7
4.8
Does the manual specify other documents separate from it, for
which the recording of authorizations are to be kept?
4.9
4.10
4.11
4.12
INSPECTOR
SIGNATURE
ORG REP
SIGNATURE
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CIVIL AVIATION AUTHORITY
Chapter 7
AMO Training Programs
This chapter provides guidance for the evaluation
and inspection of the maintenance organizations
training arrangments, including
Training program evaluation and approval
process
Contents of the employee training record
Training-in-progress inspections
7.1
GENERAL POLICY
A. The maintenance organization should ensure that all maintenance personnel receive initial and
continuation training appropriate to their assigned tasks and responsibilities.
Air transport is an industry which, more than most, has to adapt to technology in a constant state of
evolution.
Training provided to personnel engaged in aircraft maintenance needs to mirror this state of change.
B. The AMO must include provisions for initial, continuation and refresher training of its personnel
during assessment for approval by the CAAV.
The training needs of mechanics, quality control and quality assurance personnel, supervisors,
planners and technical records personnel as well as of those persons signing a maintenance release
must be addressed..
C. This training should not be limited to providing knowledge of the products which are maintained
by the organization.
There is a need to ensure that all personnel are given training on the company procedures associated
with the approval.
Where the organization utilizes specialized techniques such as non-destructive inspection or novel
methods of repair, appropriate training should be provided.
7.2
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6) Employee Training Record. The training record is the employee file in which all training is
documented and retained for CAAV review for a minimum of 2 years.
7) Indoctrination. Part of the initial training for all incoming personnel on general procedures that
are unique to the AMOs operation, maintenance and inspection systems, and regulatory
compliance requirements. Indoctrination or orientation establishes a common core of knowledge
among employees.
8) Initial Training. Establishes new employee technical skill level and is adjustable based on an
assessment of their training, experience, and relevant certificates held.
When changes to AMO ratings; new tools and equipment; materials; and new methods, techniques,
and practices are introduced to current employees as continuation training, the initial training
requirements for new employees should be updated.
Existing employees should be provided abbreviated initial training on the new information.
9) Instructor. An individual competent in the training methods, techniques, and practices; and familiar
with the subject being taught.
10) Continuation Training. Repetitive training at specific intervals to refresh employee knowledge of
AMO policies, programs, and regulatory requirements.
Changes to AMO ratings; new tools and equipment; materials; and new methods, techniques, and
practices may be imparted to existing employees through continuation training.
11) Task. A piece of work to be done; an individual task that is Part of the maintenance, preventive
maintenance, and modifications required to return an article to service under the privileges of
the AMO certificate and rating as assigned by appropriate management or supervisory personnel.
12) Task Levels. The areas defined in an articles technical data that comprise the division between
maintenance, preventive maintenance, modifications, inspections, overhauls and other
definitions, provide a clear indication of when a set of tasks is different from another set of tasks.
13) Testing and Checking. Methods for evaluating employees as they demonstrate a required level
of knowledge in a subject, and when appropriate, apply the knowledge and skills learned in
instructional situations to practical situations.
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CIVIL AVIATION AUTHORITY
14) Training Categories. Training categories identify a distinct course of study such as indoctrination,
initial, continuation, remedial, and specialization training.
15) Training Hours. The total amount of time necessary to complete the training required by a
curriculum segment. This must provide an opportunity for instruction, demonstration, practice,
and testing, as appropriate.
16) Training Methods. Training methods identify how the training will be conducted and include
formal classroom, computer-based, on-the-job, distance learning, and embedded training.
17) Training Program Characteristics. The training program characteristics are features of an
overall good training program or good training program element, such as a needs assessment and
program review.
18) Training Program Elements. An entire training program is made up of a number of different
elements, such as the recordkeeping system, the initial course of study for mangers and
supervisors, or the continuation course of study for inspectors.
19) Training Sources. Training sources identify who conducts the training.
Possible training sources are original equipment manufactures, Aircraft Maintenance Engineer schools,
operators and other AMOs, government agencies, and trade associations.
7.3
2) To provide the training necessary for employees to perform their job functions efficiently, safely, and
correctly; and
3) To familiarize employees with the AMOs manual, quality systems, and procedures.
7.3.1
7.3.2
7.3.3
PROCEDURES
A. The procedures should address how often the program will be reviewed to determine if it is current
and adequate for the type of maintenance being performed at the facility.
B. Because advancements in technology can cause aviation maintenance to change rapidly, a
periodic review of training needs is appropriate.
C. The procedures should include who will be responsible for planning continuation training, and any
new training that may be necessary.
D. AMOs that have established a management review program should include the training program for
review during that meeting.
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7.4
7.4.1
PREPARATION
INSPECTOR RESPONSIBILITIES
A. Each ASI will need to become familiar with the operation of the AMO prior to reviewing and approving
a AMOs training program submission.
B. This is primarily due to the diversity in the certificate holders size (physical and numbers of
employees), ratings, capabilities, contract activities, and personnel experience and skill levels.
C. The ASI should consider all of these to determine if the certificate holders training program meets
the regulatory requirements in this chapter.
7.4.2
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CIVIL AVIATION AUTHORITY
7.5
7.5.1
The training elements in each of these curriculums will be specific to the maintenance, components, tools and equipments used by the
particular AMO.
3) Initial training;
4) Continuation training;
5) Specialized training; and
6) Remedial training.
7.5.2
INDOCTRINATION
A. Indoctrination training should consist of the AMOs specific operations and procedures.
B. The AMO should determine the level of indoctrination training required for each job assignment,
through its training needs assessment process.
C. The following subjects should be addressed in the training program, regardless of the AMOs size or
ratings
1) VAR requirements, particularly those associated
with the AMO maintenance functions and
authority as reflected on the certificate and
operations specifications.
7.5.3
INITIAL TRAINING
A. This training should consist of all the technical subject areas and be consistent with the specific
employees position and assigned job activities.
1) The AMOs technical training areas of study may be separate and distinct from indoctrination
training and may apply to different categories of employees within a given job position.
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VIETNAM
2) Technical training requirements should focus on providing employees with the appropriate skill
or task training required to properly perform job position assignments.
3) The AMO should have procedures to determine the applicable scope and depth of initial and/or
continuation training based on each job assignment and each employees experience and
competency established by the needs assessment.
4) The needs assessment is the basis for determining an individuals initial and continuation
training requirements.
B. When developing the initial or continuation training courses, the AMO may want to take into account
that individuals will not have the same training, experience, and skill level. For example, when
developing its initial course of study for technicians, a AMO may want to have separate programs
for
1) Individuals that hold an A&P certificate;
2) Individuals with experience performing similar tasks at another AMO;
3) Individuals with applicable military aviation maintenance experience; and
4) Individuals with no skills, experience, or knowledge.
7.5.4
C. The time devoted to initial or continuation training can vary depending on the level of experience of
the individual and skills and knowledge associated with the assigned job or tasks.
However, the AMO should establish a basic minimum standard for all employees in a specific job
position, whether through training given by the AMO or knowledge acquired through other sources.
For example, the AMO could establish minimum time requirements for training or alternatively could assess
the need for training based upon skills and knowledge testing.
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CIVIL AVIATION AUTHORITY
In either event, the AMO training program must ensure that the employee is capable of properly performing
assigned tasks.
Some of the subjects listed above do not fall under the direct purview of the CAAV.
7.5.5
CONTINUATION TRAINING
A. This training program element should provide procedures for continuation training of subject areas
relevant to a AMO employees job function in order for them to remain current within their assigned
job activities.
Continuation maintenance training commonly includes training known as refresher training, to ensure
that a AMO employee remains capable of properly performing the assigned job.
The AMOs program should define the terms initial and continuation and identify the areas of study and/or
courses/lessons that will be provided under the two definitions.
The definitions should be associated with either the person receiving the training or the training course or
information being offered.
The AMO should have procedures to determine the continuation training requirements for each job
assignment or employee.
Not all job assignments will have the same continuation training requirements.
The AMO may also wish to provide a procedure for determining when training is not required to ensure an
employee is capable of performing assigned tasks.
B. The AMO should have procedures to determine the type and frequency of continuation training for
each of its employees through the needs assessment. T
C. The AMO may also need procedures to develop one-time continuation training courses when there
are changes to the subjects of initial training.
D. Alternatively, or in addition, the AMO may define standard continuation training that will be
provided on a regular basis to address any subject provided in initial training.
E.
If the AMO provides new information on initial training requirements to existing employees under the
continuation training system, its program procedures should set forth two different types of
continuation training
1) That which updates the initial training requirements on a one-time basis, and
2) That conducted on a regular basis (refresher training).
7.5.6
SPECIALIZED TRAINING
A. The AMO should have procedures to identify job assignments that will require special skills or have
complexity that would require the development of specialized training to ensure capabilities.
B. Some areas that may require specialized training
include
Flame and/or plasma spray operations,
C. Individuals who attend specialized training and develop competency in a particular job assignment
or task should be able to convey the information to other employees.
Copyright 2001-2009 AVSOG Inc.
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VIETNAM
REMEDIAL TRAINING
A. An AMO should have procedures to determine an
individuals training requirements, including when
an employee will be provided remedial training.
B.
C. n some instances, remedial training may consist of an appropriately knowledgeable person reviewing
procedures with an employee through on-the-job training (OJT).
D. Remedial training should be designed to fix an immediate knowledge or skill deficiency and may
focus on one individual.
E. Successful remedial training should show an individual what happened, why it happened, and how to
prevent it from happening again in a positive manner.
7.6
TRAINING RECORDS
A. Training program documentation should be
tailored to the AMOs size and job assignments,
complexity of capabilities and maintenance
functions.
B. The AMO must document, in a format acceptable to the CAAV, the individual employee training
records set forth in the manual approved by the CAAV .
7.6.1
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CIVIL AVIATION AUTHORITY
7.7
MEASUREMENT OF COMPETENCY
A. The training program should have methods to identify current levels of competency and methods for
monitoring and managing competency.
B. Organizations should have a mechanism for determining competency of employees for all areas
(both technical and non-technical) in which an employee is required to be competent.
C. Assessing competency in the practical application of tasks and maintenance functions is difficult;
therefore, it may be appropriate for the AMO to apply a selection of the following mechanisms.
1) Examination. A good mechanism for assessing knowledge, but not necessarily competency of
applying knowledge in a work context.
2) Interview.
3) Qualifications. A good source of evidence, if the training course or other method used to gain the
qualification are directly relevant and practical for application in the workplace.
4) Completion of Training Courses. A good way of providing information, but not sufficient to prove
individual competency in applying the knowledge gained from the course.
5) On-the-Job Assessment. A good way of determining competency, however its effectiveness relies
heavily on the competence of the supervisor or manager conducting the assessment as it relies on
their subjective judgment.
6) Human Factors Assessments. Employees are asked what they would take into account when
doing particular tasks.
D. It is important, therefore, that employees are trained in how to assess competency, and that
independent checks are carried out of the competency assessment process. Documentation of
the assessment process should include
1) Establish objective levels of competency (apprentice, journeymen, inspector, RII inspector,
instructor, supervisor, etc.).
2) Establish levels of competency based on the specific job function of the employee and identify the
task level to which that employee is able to perform.
3) Monitor and manage competency through documentation of the performance level of the
employee
(a) Ensuring that the employee understands the application of maintenance, preventive
maintenance, or modifications and the AMOs performance issues appropriate to that
persons function in the organization
(b) Recording of the competency of the employee to consistently repeat the performance of a task
at an acceptable level
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VIETNAM
7.8
7.8.1
ADDED REQUIREMENTS
A.
Maintenance performed for AOC holders or foreign persons operating a Vietnam-registered aircraft
adds requirements to the AMO training program, which must be documented.
B. AMO procedures should describe a plan for ensuring that training is conducted on the airlines
program for the maintenance functions to be contracted prior to the facility performing maintenance,
preventive maintenance, or modifications for the specific AOC holder.
C. Documentation and recording of the specific training is the responsibility of both the airline and the
AMO.
D. Documented training should show specifically that the maintenance organizations personnel were
trained in accordance with the airlines program and applicable section of its maintenance control
manual.
7.8.2
7.9
ELECTRONIC MEDIA
A. Maintenance organizations that elect to use electronic media (CD-ROM, Local Area Network (LAN)based, or Internet-based systems) must be allowed to use those systems without interference or
extra procedures.
B.
It is incumbent upon the maintenance organization to ensure it is equipped for the media it selects to
ensure delays or other hindrances do not occur.
Use of electronic transmissions, e.g., e-mail or fax responses, are an acceptable alternative to the cover
letter if the AMO is equipped to transmit and receive any necessary attachments.
7.10
7.10.1
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Once the CAAV approves the AMO training program the AMO will begin to follow their approved
procedure.
The approval process applies to each AMO requesting approval of a new program or a revision to a
currently approved program.
C. Training programs submitted to the CAAV for approval and found to be in conflict with regulatory
requirements or inadequate, must be appropriately modified by the AMO in accordance with
established procedures of the AMO manual.
7.10.2
7.10.3
C. The maintenance organizations manual must contain a description of the procedure it will use to
submit changes to the training program.
Similar procedures should be used to submit the program for initial approval.
D. The AMOs accountable manager or someone acting on his or her behalf must sign the submittal.
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7.11.1
GENERAL
A. The content of the initial training program submittal may be reviewed using the criteria and standards of
the published training program guidance .
B. The CAAV will review the proposed training program or revision and either approve it or prepare an
explanation of why the program or revision cannot be approved as submitted.
C. A letter or electronic transmittal of the CAAV approval or rejection will be sent to the individual who has
signed the submittal for the AMO.
D. If the CAAV is not able to approve a submittal, the AMO should propose revisions that address CAAVs
concerns. When the AMO has adequately addressed all the concerns expressed in the CAAV
rejection, the program will be approved.
E. A change to the approved training program can be initiated by the AMO or by input from the ASI.
Any revision to the program document should be provided to the inspector for approval.
F.
The training program will be changing constantly, as it should, to accommodate changes to the
AMOs work and/or customers, and in response to the ongoing assessment processes of the AMO and
of the CAAV.
G. Correction of typographical errors and changes to phone numbers, would be examples of changes
not needing CAAV approval. However, the AMO should send a corrected copy to the CAAV.
7.11.2
QUALITY OF TRAINING
A. he CAAV does not determine instructor qualifications. However, if the CAAV through its
surveillance process?finds that the qualifications or skills of an instructor are deficient, the AMO
must correct any deficiency associated with that instructor and with its instructor selection and
quality monitoring process.
B. The training program must have a process measurement element that verifies the effectiveness
of the training.
C. This provides a continuous improvement characteristic to the training program. Therefore, one of
the key areas the CAAV will monitor is the feedback process that takes evaluation results and
adjusts training needs.
D. The CAAV might also independently assess training to evaluate the effectiveness, particularly
where safety risk is relatively high.
7.11.3
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CIVIL AVIATION AUTHORITY
E. 11) If the program or program revision is submitted in an electronic format, the CAAV inspector will
indicate approval or denial with an e-mail message or letter. If approval of the submittal is denied, the
CAAV e-mail message or letter will include an explanation of the denial.
7.12
7.12.1
AMO INITIATED
The operator informs the CAAV that it is planning to establish a new training program element/component
or to change an existing program.
7.12.2
CAAV INITIATED
The CAAV informs an operator that revisions to its training program are required based on recently acquired
information relative to training techniques, aviation technology, aircraft maintenance history, or regulatory
changes.
7.12.3
APPROVAL OR REJECTION
A. The training program approval/rejection process may be initiated by the CAAV
B. When review of the training program or revision has shown compliance with the regulation and
the form and manner prescribed in this chapter, the ASI may issue a Letter of Approval.
C. The ASI only determines that the elements of a AMO training program are met, which ensure the
AMO trains to meet its capabilities and customer specific requirements.
D. The AMO has the continuing responsibility to ensure that hat its training program sources, methods,
curriculum, and courses meet the requirements of the rule and its customers.
7.12.4
G. A sufficient sampling of the training sessions, however, should be observed as a basis for a
realistic evaluation.
H. During the evaluation, the AMO must demonstrate the ability to effectively train their personnel.
I.
Any deficiency identified during the evaluation of the training program must be discussed with the
AMO.
J.
The AMO will make the necessary changes to correct the deficiency to its training program.
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VIETNAM
1) Course outlines,
2) Courseware,
3) Training methods and training environment,
4) Testing and checking, and
5) Surveillance and investigation of AMO activities.
C. Before evaluating a training program, an inspector must become familiar with the contents of the training
courses to be evaluated.
D. Direct examination of courseware includes reviewing materials such as
Lesson plans, workbooks, etc.
Courseware is usually the training program
element which is most adaptable to revision or
refinement.
F.
Effective learning can only occur when an instructor is organized, prepared, and properly uses the
courseware and various training aids.
The inspector must determine if the instructional delivery is consistent with the courseware.
For example, the inspector should note if the instructor teaches the topics specified in the lesson plan.
G. Training aids and devices should function as intended during the instructional delivery.
In addition, during training, the inspector should be sensitive to the type of questions being asked by
employees and should identify the reasons for any excessive repetition.
H. The inspector must also determine if the instructional environment is conducive to learning.
Distractions which adversely affect delivery, such as
7.13
excessive temperatures, extraneous noises, poor lighting, and cramped classrooms or workspaces, are
deficiencies because they interfere with learning.
TRAINING PROGRAMS
A. The aviation safety inspector (ASI) should keep in mind that a AMO located outside the Vietnam is not
required to have any personnel who hold a license issued under VAR Part 7.
However, the standards of competency for individuals approving an article for return to service are otherwise
the same.
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CIVIL AVIATION AUTHORITY
Also, the technical knowledge, skills, and abilities of those performing maintenance should be no different
for mechanics, inspectors, supervisors, or managers, regardless of where the AMO is located.
Consequently, the CAAV expects these AMOs to have training programs that include the same basic
elements as for AMOs located within the Vietnam, including a comprehensive needs assessment.
B. When conducting the training needs assessment, the AMO should place special emphasis on an
individuals ability to read, write, and understand the English language.
C. AMOs located outside Vietnam that hold an approval under the European Aviation Safety Agency or
other form of approval or certificate from a civil aviation authority, may already have a formal training
program that satisfies the requirements of VAR Part 5.
D. In some cases, these programs might exceed Vietnam requirements.
7.13.1
7.13.2
7.13.3
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APPENDIX 7-A
Job Aid MO-005: AMO Training
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
YES
NO
NS
NA
5.1
5.2
5.3
Does the training program cover initial, continuing, special or addotional training?
5.4
Does the initial training program cover training in regulations, standards and the approved manual?
5.5
5.6
5.7
5.8
5.9
5.10
5.11
5.12
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CIVIL AVIATION AUTHORITY
Is there a training program for specialists (for example: shop personnel, (NDT personnel, supervisors) and is it followed as described
in the manual?
5.14
Does the training provided assure that all staff with technical
responsibilities are competent in the areas for which they are
responsible?
5.15
5.16
Do the qualification and training records contain the minimum contents prescribed by the MOPM?
5.17
5.18
Does the maintenance organization have a procedure to revise the training program?
5.19
5.20
5.21
Are the records maintained for two years after employee is discharged?
5.22
5.23
5.24
5.25
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APPENDIX 7-B
Job Aid MO-006: AMO Training in Progress Inspection
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PIC #
Mgmt Rep
Other PEL#
YES
YES
YES
NO
NO
NO
NO
NS
NS
NS
NS
NA
NA
NA
NA
ADMINISTRATION
6.1
6.2
6.3
6.4
PRODUCTION FACILITIES
7.1
Printing capability?
7.2
7.3
7.4
7.5
8.1
8.2
8.3
8.4
8.5
9.1
9.2
9.3
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YES
YES
YES
YES
YES
YES
NO
NO
NO
NO
NO
NO
NS
NS
NS
NS
NS
NS
NA
NA
NA
NA
NA
10
INSTRUCTOR(S)
10.1
10.2
10.3
10.4
10.5
10.6
11
TESTING PEATOONNEL
11.1
11.2
11.3
12
12.1
12.2
12.2
13
COMPLETION OF RECORDS
13.1
13.2
13.3
Each student issued a graduation certificate for the specific curriculum completed?
13.4
14
14.1
14.2
14.3
14.4
14.5
14.6
Reasonable heating/cooling/ventilation/lighting?
15
15.1
15.2
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YES
NO
NS
NA
15.3
15.4
15.5
Tests and other evaluation tools realistic and appropriate for the curriculum segments and training objectives?
15.6
16
EQUIPMENT
[as specified in T&C manual, curriculum or lesson
plan evaluated]
16.1
16.2
16.3
Overhead projector?
16.4
Computer projector?
16.5
Video player?
16.6
Computers?
16.7
INSPECTOR
SIGNATURE
ORG REP
SIGNATURE
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APPENDIX 7-C
Acceptable Methods of Training
7.13.4
GENERAL
A. There are many methods available to formulate a good training programs as well as actually
delivering training.
B. Certain training methods are more appropriate than others are for teaching specific types of skill and
knowledge. Training methods can be classified into several categories.
7.13.5
CLASSROOM TRAINING
A. A training course is normally defined as one that is usually taught by a manufacturer or other
aviation agency/operator, or the maintenance organization if instructor-training personnel are
trained and subject matter experienced.
A valuable asset of this type of training is the interaction between course instructors and attendees, where
views and experiences are compared.
The importance of a skilled and knowledgeable trainer cannot be overestimated.
B. Much of the emphasis of training should be upon reinforcing or changing attitudes and imparting
knowledge; and a good trainer/facilitator is the key.
C. This is normally considered in classroom/formal training where the quality of the training relies heavily
on the instructors ability and the adequacy of the classroom environment.
7.13.6
7.13.7
COMPUTER-BASED TRAINING
A. CBT, or Internet-based training, is a generic term
that refers to any electronically-based technology
that is used to create and deliver training.
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There are wide varieties of hardware and software applications that can be used or tailored to a particular
AMOs needs.
B. The primary advantages are an interactive method of training, intelligent tutoring systems, and the
capacity of material to be adapted to individual employee needs with testing that conforms to a level
of knowledge, skill, and pace.
It permits the material presentation and testing to be standardized.
It is also good for enhancing skills that require practice, such as troubleshooting and computational skills, or
memorization of facts such as specifications.
C. AMOs should assess whether or not the particular category of a training program can be completed by
use of CBT alone or by adding practical skill level training and testing to ensure the appropriate
competency level of the employee.
7.13.8
DISTANCE LEARNING
A. This refers to any training in which the instructor
and the employees are not in the same
geographical location.
B. There are many different forms of distance
learning, such as
C. Normally the employee watches a video, completes the corresponding work assignment, and the
materials are mailed back to the granting institution.
7.13.9
JUST-IN-TIME/EMBEDDED TRAINING
A. This permits users to learn specific job tasks just
before they need to accomplish it, or during the
accomplishment of the task itself.
When using embedded training, the training program must also contain a method to ensure the
designated knowledge and skill level is obtained
by the employee.
Employees cannot be novices, and must have some knowledge of the topic or task;
The task to be learned is clearly identified in scope and conceptually simple;
The media and method in which training is embedded are part of the task or equipment to be learned; and
A clear record of the employee testing and assessment must be contained in the maintenance
organizations program.
End of Appendix 7-C
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CIVIL AVIATION AUTHORITY
A maintenance organization may adopt several training sources in the development of its training program.
A combination of sources, methods, and the training needs assessment may be used by the maintenance
organization.
Each source also has advantages and disadvantages depending on the maintenance organizations
training needs and size.
7.13.10
OEMs that have training departments normally also have the records showing the qualifications of their
instructors. Instructor qualifications must be made available to the AMO prior to using the OEM services for
training.
7.13.11
B. AMOs may choose to use ATOs, other AMOs, AOC holders, or other entities that already have
approved currriculums to provide all or some of their training under contract.
If this is the case, the AMO is still responsible for the administrative requirements, such as administration
and currency of the training program, qualifications of instructors, ensuring the competency of personnel,
maintaining training records, and coordinating approval and changes to its program with the CAAV, etc.
7.13.12
OTHER AMOS
A.
Large AMOs, especially those that are EASA-accepted or who perform work for an airline or
operator, may be an excellent source to provide training to smaller AMOs.
Smaller AMOs may contract with these facilities for technical training as it pertains to its ratings and
operations specifications or maintenance human factors training.
The utilization of this type of training may provide a cost savings to a smaller entity.
7.13.13
GOVERNMENTS
A. In many cases, government entities provide training courses on aviation industry and related industry
requirements: regulations, shop safety, maintenance human factors, etc.
When AMOs make this type of training a part of their program, they should ensure that the training meets the
needs and requirements of the AMOs capabilities.
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TRADE ASSOCIATIONS
Many trade associations provide a variety of training sources including seminars, product
demonstrations, videos, computer-based instructions, and equipment manufacturers, etc.
7.13.15
OTHER SOURCES
A. There are a variety of other training sources, which include, but are not limited to
Independent seminars,
Product demonstrations,
Computer-based instructions,
Videos, and
Equipment manufacturers.
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APPENDIX 7-E
Guidance for Conducting Needs Assessment
7.13.15.1
A. The AMOs needs assessment procedures enable the AMO to identify its training requirements
based on job positions, duties, and tasks.
B. It also establishes an objective method for determining training standards, assessing the
competency of its employees, and establishing training programs for its employees to fill the gap
between position/skill/task requirements and employee capabilities.
C. Procedures associated with the AMOs needs assessment will be based on its
Size
Employee hiring
Aassignment and training practices
Customer bases, and
Complexity of its ratings and scope of operations.
D. The AMO should establish the basic standard that identifies the individual employees training needs
by assessing the job functions and duties against the employees specific skills and knowledge.
E. Training areas, programs, and lessons can then be assigned to fill any gaps between the skills and
knowledge needed for the job tasks and the employees capabilities.
F.
The program description should include the processes the AMO will use to identify its training
requirements for ensuring each individual assigned to perform maintenance (including inspection),
preventive maintenance, and modifications tasks is capable of performing the job properly.
G. The training needs assessment is a method of analyzing the job tasks associated with AMOs
maintenance and modification positions.
H. This entails identifying the knowledge and skills required to successfully fill positions that perform
maintenance and modification tasks. In addition, when determining its training requirements, a
AMO should analyze the nature of its business structure and its customers.
I.
J.
The needs assessment reviews the AMOs training requirements in the context of its existing staffs
competency and tasks associated with specific work assignments.
K.
Based on the outcome of its training needs assessment, the AMO can develop and revise its areas
of study and/or courses.
L. The training needs assessment should identify the requirements for initial and continuation training.
M. Based on its needs assessment, the AMO will determine the type and extent of training needs for
the company and for individual employees.
Copyright 2001-2009 AVSOG Inc.
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It may be necessary for the AMO to use more than one method to adequately assess an individuals
competency. The AMO should also have procedures to accept prior experience, training, or
education to establish an individuals competency.
E. For example, a AMO may accept graduation certificates from a VAR Part 9 school and/or an
Airframe & Powerplant (A&P) certification as acceptable evidence of a basic knowledge and skill level in
a particular area.
F.
7.13.17
A AMO could also have procedures for accepting certificates from previous training by manufacturers,
associations, or military records.
NEEDS ASSESSMENT
A. The AMO should have procedures to ensure the following
1) The assessment is objective based and consistent;
2) The assessment is documented in the individuals training records;
3) The individual conducting the assessment is qualified to evaluate the results of the assessment;
and
4) The individual is capable of performing the tasks consistently at an acceptable level and assigning
necessary initial, continuation, or remedial training.
End of Appendix 7-E
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Chapter 8
AMO Facilities & Housing
This chapter provides guidance for the evaluations
and inspections of maintenance organizations
housing and facilities, including the
Overall facilities
Specialized workshops
Storage facilities
8.1
8.1.1
EVALUATION CONSIDERATIONS
GENERAL
A. Facilities appropriate to the planned work should be available. These include access equipment
and, in particular, protection from adverse weather conditions.
B. Specialized workshops should be segregated to ensure that environmental or work area
contamination is unlikely to occur.
C. Because aircraft maintenance is document-intensive, adequate office facilities should be
available for personnel engaged in the management of quality, planning and technical records.
D. Storage facilities should be provided for parts, equipment, tools and material.
Storage conditions should be such that unauthorized access to serviceable parts is prevented and that
there is complete segregation of serviceable and unserviceable parts.
The facilities should provide security and prevent deterioration and damage to stored items.
8.1.2
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Avionics
Instruments
Engine or airframe repair
8.2
8.2.1
INSPECTION CONSIDERATIONS
GENERAL
A. The approved maintenance organization must
provide the facilities to accommodate the
equipment, materials, and personnel necessary
to properly perform the maintenance, preventive
maintenance, modifications of articles or the
specialized services for which it is rated.
B. When inspecting the AMO, determine which items
apply based on the complexity of the facility and the
level of ratings.
8.2.2
8.2.3
OF
PARTS
A. The ASI should confirm that each workspace has areas for the proper segregation and protection of
parts and subassemblies during all phases of maintenance, preventive maintenance, or
modifications.
B. The following elements of parts segregation must be apparent throughout the facility
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1) The differences between serviceable and unserviceable components, parts, and materials must be
clearly distinguishable throughout each process.
This may be accomplished with suitable racks, hoists, trays, stands, and/or other means of segregation for
the storage and protection of all articles.
8.2.4
The ASI should keep in mind that poor housekeeping or improper maintenance of safety
devices are good indicators of the AMOs corporate culture.
C. Safety devices, such eye wash facilities, will be kept in good condition.
D. The PI should review the AMOs safety procedures keeping in mind that poor housekeeping or
improper maintenance of safety devices, such as eye wash stations and fire extinguishers, are
good indicators of the AMOs corporate culture.
This inspection focuses on the AMO following its MOPM safety policies and procedures.
Safety and health rules, codes, and regulations, which vary from one state or county to another, are outside
the CAAVs jurisdiction.
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APPENDIX 8-A
Job Aid MO-007: AMO Housing & Facilities
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
NO
NS
NA
17
FACILITIES
17.1
17.2
17.3
17.4
In the case of conducting maintenance outside of the specified facilities in support of a maintenance arrangement, is the maintenance
controlled in accordance with the MOPM?
17.5
Are the maintenance facilities, equipment and level of work performed at each base as described in the MOPM?
17.6
17.7
17.8
17.9
17.10
17.11
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17.13
Did the maintenance organization provide proper human factor consideration in the facility?
INSPECTOR
SIGNATURE
ORG REP
SIGNATURE
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APPENDIX 8-B
Job Aid MO-008: AMO Support & Overhaul Shops
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
YES
NO
NS
NA
18
18.1
18.2
18.3
18.4
is the shop supervisor aware of the technicians training and qualifications for the work under process?
18.5
18.6
18.7
18.8
18.9
18.10
18.11
18.12
For work that is temporarily suspended or delayed, is there an adequate technical pass over system for the work when restarted?
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18.14
18.15
18.16
18.17
18.18
INSPECTOR
SIGNATURE
ORG REP
SIGNATURE
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CIVIL AVIATION AUTHORITY
Chapter 9
AMO Work Away From Base
This chapter provides guidance for authorization and
surveillance of a maintenance organization that
performs aircraft maintenance away from its fixed
location.
9.1
POLICY
9.1.1
B. Continuous, uninterrupted operations at another location without applying for an AMO or satellite
certificate at that location are not allowed..
C. A combination of storing equipment, tools, parts, etc., and having AMO personnel permanently
positioned at a site and performing maintenance on a daily basis away from its permanent fixed
base indicates a continuous, uninterrupted operation.
D.
AMOs operating in this fashion no longer meets the intent of VAR Part 5.
E. If the AMO is to continue its operations in this manner, then it must apply for certification as a
satellite or stand-alone AMO.
9.1.2
BASIS
FOR
A. With proper procedures, an AMO may be authorized to perform work away from its fixed location
on a temporary basis under two circumstances
1) When a special circumstance arises, or
2) When it is necessary to perform such work on a recurring basis.
B. VAR Part 5 permits temporarily working away from the AMOs fixed location due to a special
circumstance, as determined by CAAV.
An example would be an aircraft on the
Work that is to be performed at another location
ground or in preparation for a ferry flight.
should not be confusted with other authoriza Work performed at another location normally
tions, such as having a line maintenance authodoes not include working outside the domicile
rization to perform work for an AOC.
country where the AMO is located.
Work performed outside the domicile country as a special circumstance may be authorized.
If it is necessary to perform work outside its domicile country, the AMO should obtain any required
approvals from the country where the work is to be performed.
The MOPM will need to include a procedure on notifying the local CAAV when these special
circumstances arise in order to obtain CAAVs approval in each instance.
A manual procedure for the work performed will not be necessary.
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9.2
9.2.1
EVALUATION CONSIDERATIONS
REVIEW APPLICABLE INFORMATION
A. Before the evaluation, the assigned ASI should carefully review the
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CIVIL AVIATION AUTHORITY
9.2.2
B. To ensure that all maintenance is performed in accordance with the AOC holders CAMP, the
maintenance organization must be able to provide written documentation that reflects the
1) AOC holders method for the acceptance of all maintenance organization programs; and
2) Maintenance organizations standard operating procedures (SOP).
C. The AOC holder must be informed of all sub-contracted work, allowing the AOC holders CASS
auditors to inspect the maintenance provider and have all findings corrected before work is
performed.
9.2.3
C. If additional time is needed, the maintenance organization must submit another request updating
the original information and providing any new details on the contracted maintenance.
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D. The assigned ASI will review the maintenance organization procedures and documentation to
confirm that the procedures will
1) Control equipment, tools, required forms, etc.
2) Ensure qualified personnel for the required project.
3) Provide the CAAV with a plan on how and where the project will be performed, to include
Controlling of parts;
Tools;
Personnel;
Required inspectors;
Length of time the project will take; and
Title of the person in charge of the project.
9.3
6) Even when the majority of the work was done at another facility, the maintenance organization actions
maintained the capabilities of its base..
B. The AMO personnel must have exercised their MOPM procedures for
1) Transporting tools and equipment to and from the work site without damage;
2) Ensuring that only qualified personnel are assigned to perform, supervise, and inspect the work
completed; and
3) Ensuring that all AOC holder maintenance programs are followed.
C. The AMO must have exercised its the quality control system to ensure that
1) All forms are properly completed per the quality control system;
2) The maintenance organization follows their calibration system for calibrated tools; and
3) All parts are stored and protected as required in the quality control system.
D. The maintenance organization management must have ensured that only approved technical
data was used for this work away from base.
Revision 01: 31MAY2010
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APPENDIX 9-A
Job Aid MO-009: AMO Work Away From Base
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
NO
NS
NA
19
CONTRACTUAL ARRANGEMENTS
AND WORK AWAY FROM base
19.1
Did the maintenance organization provide the CAAV with a list of outside
maintenance functions for approval?
19.2
19.3
19.4
19.5
19.6
19.7
Does the non-approved facility allow the CAAV to make inspection of its
facility?
INSPECTOR
SIGNATURE
ORG REP
SIGNATURE
End of Chapter
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Chapter 10
AMO Technical Data
This chapter provides guidance for the evaluation
and inspection of a maintenance organizations
technical data, including
Acceptable types of technical data
Maintaining current technical data
10.1
10.1.1
10.1.2
4) AC's, as required
5) Processes, e.g., maintenance processes
6) Manufacturer's service manuals, instructions, and Service Bulletins (SB)
7) Engineering data (such as DER-approved data or data developed by the AMO and approved by
CAAV).
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10.1.4
10.1.5
10.1.6
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10.1.7
LANGUAGE CONSIDERATIONS
Technical data used by AMOs located outside Vietnam may be translated into the national language.
If the data requires translation before distribution, the procedures must ensure an accurate, timely,
and complete translation.
1) Provisions should be made for quality control personnel to review and approve the
translated material before distribution.
2) The technical data that needs to be translated may include graphs, diagrams, or other visual
aids.
3) The AMO must retain in English any data that demonstrates compliance with the
requirements of Part 5.
10.1.8
B. The procedures will need to address system security to prevent inadvertent changes to the
software and methods to ensure that only the current revision/version of the software is used.
10.1.9
10.2
10.2.1
1) Availability,
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2) Currency, and
3) Appropriateness for the work performed.
B.
10.2.2
The MOPM must contain the procedures for ensuring that current technical data is available for the
scope of maintenance the AMO is performing.
PROGRAM DEVIATION
A.
When the AMO is providing maintenance under the provisions of VAR Part 5, the AMO must follow
the operators program and applicable sections of its maintenance manual.
B.
Any deviation from that program must be authorized by the AOC holder.
10.2.3
10.2.4
INSPECTION PROGRAMS
A. VAR Part 4 requires owners and operators of certain large aircraft to select an inspection program. This
requirement the owner/operator to use the program which it selected and identified in the
maintenance records of the aircraft.
B. The AMO should use either the
1) Inspection program that has been selected and identified by the owner/operator in the aircraft
maintenance records; or
2) Most recent manufacturers inspection program.
10.2.5
PROGRAM AVAILABILITY
A. VAR Part 4 also requires each operator to include in its identification of the selected program the name
and address of the person responsible for scheduling the inspections required by the program.
B. The operator must also make a copy of that program available to the person performing inspections
on the aircraft and to the CAAV.
To comply with a regulatory requirement to incorporate the current manufacturers recommended
inspection program, an operator need only properly adopt a manufacturers program that is current as of
the time the operator selects and identifies it in the aircraft maintenance records.
The program remains current unless the CAAV mandates revisions to it in the form of an Airworthiness
Directive (AD) or an amendment to the operating rules. is available at
10.2.6
AIRWORTHINESS DIRECTIVES
A. When the AMO is providing maintenance based on an AD, the AD is approved data.
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B. However, if the AMO is providing maintenance using an AD with an alternative method of compliance
(AMOC) within the AD, then the AMO should have something that documents that the AMOC has
been approved.
10.2.7
10.2.8
Each AOC holder will have a process to approve data for major repairs or modifications.
B. The AOC holder has the responsibility to determine if the repair or modification is major.
C. Once the maintenance is determined to be major,
the AOC holder should provide the AMO with
documentation that the repair or modification
has approved data.
10.2.9
PROCESS SPECIFICATIONS
A. The AMOs may have a rating for specialized service.
B. The AOC holder should provide documentation authorizing the AMO to use its approved process
specification on the AOC holder product.
10.3
10.3.1
10.3.2
ELECTRONIC DATA
A. For electronic technical data/manual(s), there are special concerns that should be addressed
during the inspection.
B. The inspector shall determine whether the security and access
1) Only authorized personnel are making changes to the data/manual,
2) Unauthorized personnel are capable of making changes to the data/manual,
3) Access to the manuals is protected by passwords,
4) The employees have been trained to access the manual on the network,
5) Unauthorized access is possible on the network or internet; and
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10.4
LANGUAGE
A. The inspector should confirm that all technical data (such as., operators instructions for continued
airworthiness (ICA), manufacturers maintenance manuals, or type certificate (TC) holders continuous
airworthiness data) the AMO uses is retained in original language of issuance.
B. This includes all modification records, logbook entries, return to service records, or any other
maintenance or inspection record entries that demonstrate compliance with the requirements of VAR
Part 4.
C. The CAAV may recognize the national language of the country where the AMO is located.
The AMO may convert technical data (such as
operators ICA, manufacturers maintenance
manuals, or TC holders continuous airworthiness
data) into the national language.
D. The maintenance organization must establish procedures in its AMO Procedures Manual that ensure
that its English-language copy of technical data and any internal documents developed from this
technical data are current and complete. The
E. English-language copy of the technical data should be retained at the main base of the maintenance
organization and must be made available to the CAAV upon request.
End of Chapter - Appendices Follow
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APPENDIX 10-A
Job Aid MO-010: AMO Technical Data
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
YES
NO
NO
NS
NS
NA
NA
20
TECHNICAL DATA
20.1
Does the maintenance organization have technical data for its current
ratings that is utilized during the performance of maintenance and modifications?
20.2
20.3
20.4
Does the maintenance organization utilize technical data from air carriers and is that data current and approved?
20.5
20.6
21
21.1
Does the approved maintenance organization maintain current revisions of ADs applicable to the ratings held?
21.2
INSPECTOR
SIGNATURE
ORG REP
SIGNATURE
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APPENDIX 10-B
Job Aid MO-011: AMO Technical Publication Control
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
NO
NS
NA
22
22.1
22.2
22.3
22.4
22.5
22.6
22.7
22.8
22.9
Are manufacturers maintenance, illustrated parts, overhaul manuals, and service bulletin and service letters applicable to the aircraft/
component worked available?
22.10
22.11
If applicable, are the operators procedures manual and forms available for the work performed.
22.12
22.13
22.14
22.15
22.16
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22.19
Are appropriate portions of publications made available, as appropriate to work performed, to the organizations personnel and contractors?
22.20
Are appropriate portions of publications made available, as appropriate to work performed, to all shops, including those at satellites?
22.21
Are appropriate portions of publications made available, as appropriate to work performed, at locations away from the AMO facilities?
22.22
22.23
22.24
If applicable, do the maintenance personnel demonstrate their ability to access Intranet and Internet publications?
22.25
Are all training materials and manuals clearly marked "for training
purposes only?"
22.26
INSPECTOR
SIGNATURE
ORG REP
SIGNATURE
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Chapter 11
AMO Parts & Materials
This chapter provides guidance for the evaluation
and inspections associated with the implementation
and functioning of the CAAV program to ensure that
parts and materials used by the maintenance
organization are
11.1
POLICY
A. Maintenance organizations must have procedures in their MOPM describing the receipt and
documentation of all articles, standard parts, and raw materials.
B. In addition, the maintenance organization is required to inspect raw materials and standard parts
for
Proper documentation, identification and
traceability
11.2
11.2.1
The manual should describe generally how material is ordered, stocked, and requisitioned for
maintenance or modification purposes.
A general description of how the stock room operates with respect to handling and storage should be
included in this procedure.
Copyright 2001-2009 AVSOG Inc.
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Additionally, this process may include the method for handling, storing, and using shelf life items and
materials.
B. Procedures should include visual inspection of the container and contents for shipping damage,
packing, and proper paperwork.
The process should include procedures to assist receiving personnel in performing their tasks, whether
the article was satisfactory or damaged when it was received.
The procedures would normally include how receiving personnel document or record damage due to
improper handling and the title of the person notified of the damage.
The description of the procedure may include the routing of materials and parts.
C. Receiving personnel may need to review paperwork received with articles maintained by other
facilities contracted by the AMO or parts received from foreign manufacturers (refer to AC 04004, Aeronautical Replacement Parts).
The procedures should address the required contents of the documentation (forms, travelers,
certifications, etc.) received from the contracted facility.
D. The process should include controls for receiving from sub-contracted maintenance functions.
E. The procedure should also cover how parts are stored and requisitioned for particular work.
11.2.2
HANDLING OF PARTS
The maintenance organization is required to provide
sufficient space to segregate articles and materials
stocked for installation from those articles
undergoing maintenance, preventive maintenance,
or modifications.
1) The procedures in the manual should emphasize that personnel will always need to exercise
caution when handling aviation articles.
2) These procedures may be contained in one section of the manual or may be spread out
through several sections of the manual.
3) The procedures may discuss segregation and protection of parts, avoiding metal-to-metal
contact, contamination, and preservation.
4) Moving articles from one area of the AMO
to another requires procedures to ensure
that articles are not damaged in transit.
11.2.3
11.2.4
11-2
Refer to the Quality Control chapter of this manual for the specific guidance regarding these
critical inspections.
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CIVIL AVIATION AUTHORITY
are carried out as the parts and materials are received and moved through the maintenance
process.
B. The minimum inspections related to parts & materials that should be a part of the quality control
process include
11.3
11.3.1
11.3.2
B. The ASI should visit the parts room to selectively confirm whether parts room articles and those
items in-process are identified to show
1) Basic part information (name/make/model/serial number/batch or lot, etc.);
2) Serviceability status of parts and materials in a manner that readily identifies
(a) Serviceable parts and materials from unserviceable; and.
(b) Rejected parts, including questionable parts, awaiting disposition.
C. The ASI should determine whether parts and
materials are protected in storage and during
transit, until installation, in a manner that will
prevent damage, contamination, loss, or
substitution.
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Hazardous, flammable, or volatile materials and aircraft parts (e.g., fire extinguisher squibs) that must be
stored in flameproof cabinets or facilities.
11.3.3
LIFE-LIMITED PARTS
A. The ASI will confirm that all life-limited parts have up-to-date component times listed on the historical
records or appropriate tags, as required.
B. The ASI will confirm that all items received with shelf-life limits and/or specific storage requirements
are clearly marked, monitored, and disposed of in accordance with MOPM procedures.
11.3.4
DOCUMENTATION &TRACEABILITY
A. The ASI will confirm that the parts and materials
receiving procedures provide for traceability to an
approved source by selectively tracing parts
through the process.
B. The ASI should review the receiving procedures
for lots of raw materials/standard parts, which must
be broken down into smaller quantities (hardware,
sheet stock, welding rod, coating powders, etc.).
C. The ASI should review the maintenance
organizations record of inspections and tests used to
confirm the airworthiness of received components.
11.3.5
ACCEPTABLE QUALITY
A. The ASI should confirm that receiving personnel comply with MOPM procedures to determine that
incoming raw materials are of an acceptable quality.
B. The maintenance organization should conduct and document the training of receiving personnel in
parts receiving and shipping, parts control and detecting and reporting suspected unapproved parts
(SUP).
C. The ASI should be alert to the activities of
The acceptable disposition of scrap parts and
maintenance organizations that dispose of scrap
materials is addressed in greater detail in AC 04parts and materials and should review the MOPM 003,
procedures to confirm that scrap parts and
materials are disposed of in a manner that does not allow their approval for return to service.
11.3.6
CHECK PROCEDURES
FOR
SUP
The MOPM procedures should the procedures used to detect and report SUPs.
B.
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CIVIL AVIATION AUTHORITY
APPENDIX 11-A
Job Aid MO-012: AMO Parts Receiving
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
NO
NS
NA
23
23.1
23.2
Does the receiving inspector ensure that parts, material and components are properly identified with traceability back to the originator?
23.3
23.4
Does the receiving inspector ensure that compliance with airworthiness directives regarding parts, materials and components upon
receipt?
23.5
INSPECTOR
SIGNATURE
ORG REP
SIGNATURE
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APPENDIX 11-B
Job Aid MO-013: AMO Control of Parts & Materials
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
NO
NS
NA
24
24.1
24.2
24.3
24.4
24.5
24.6
24.7
24.8
24.9
Does the organization's system ensure that there are no unserviceable or unidentified or untagged parts located in the bonded stores?
24.10
Does the organization follow the procedures in the MOPM for the
control of shelf-life items?
24.11
Are all items located in the stores area within their expiration date?
24.12
24.13
24.14
Does the quarantine area contain only unserviceable parts, components, material and equipment which have been stored for an reasonable amount of time?
24.15
Are quarantine items properly identified including those held in temporary transit status?
11-6
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CIVIL AVIATION AUTHORITY
24.17
24.18
24.19
24.20
24.21
24.22
24.23
Does the organization follow the policies and procedures for control
of parts/material as described in the MOPM?
INSPECTOR
SIGNATURE
ORG REP
SIGNATURE
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11-8
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CIVIL AVIATION AUTHORITY
Chapter 12
AMO Quality Control
12.1
12.1.1
B. The maintenance organization must maintain an inspection system and describe the procedures in
detail in its manual system. Items to be described include
1) Establishing the purchase of aviation
articles,
2) How that material is inspected upon
receipt,
12.1.2
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12.1.3
INCOMING INSPECTION
A. The quality control section of the MOPM must
include procedures that describe the incoming
inspection of raw materials used by the AMO for
maintenance, preventive maintenance, or
modification.
The procedures should define what is considered raw material and describe how the material will be
inspected.
Procedures should describe the disposition/action taken when an item passes or fails inspection.
B. The manual should also include procedures for handling suspected unapproved parts.
Some raw materials may require specific documentation or certifications that must be kept on file by the
AMO.
D. For such situations, the MOPM will need to include procedures that insure traceability of the
material back to the original lot. The procedures should address the following, as applicable
What is the title of the person(s) performing these inspections?
How will the inspection be performed? Does the inspection include visual, NDT, or dimensional
tolerances (if applicable)?
What technical data will be necessary to perform this inspection?
Is the material checked for damage, identification, and preservation?
Does the material have any shelf life limitations? If so, the procedures need to address how the material
will be identified and controlled.
Describe the action taken if the material meets specification, as well as what action is
taken if the material does not meet specification.
Does the facility have an area for proper storage of raw materials? Will the material require a secure
area until released for use? Will the material require any special environmental considerations during
storage?
How is the material identified if acceptable or not acceptable?
Do the materials require any special testing requirements? If so, what procedures are followed to
perform those tests? How is the testing performed?
What is the disposition of incoming inspection records?
How does the AMO ensure traceability of materials received in lots, such as weld wire, coating
powders, and so forth?
What are the procedures for detecting and reporting suspected unapproved parts?
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12.1.4
PRELIMINARY INSPECTION
A. The quality control procedures must address what
1) Constitutes a preliminary inspection,
2) How that inspection will be performed, and
3) How the article will be identified throughout the repair cycle.
B. The preliminary inspection is usually an evaluation of an article to determine the customer
requested work scope and the required maintenance or modification actions. Compliance with
SBs and ADs should also be determined.
This inspection may involve a tear-down or disassembly if the article is an engine, module, propeller,
accessory, or subassembly of a larger component.
The results of this inspection should be documented and may need to be communicated to the
customer.
12.1.4.1
12.1.4.3
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B. The AMO could then initiate communications with the customer regarding damage history of the
article. The hidden damage inspection should address the following
12.1.6
IN-PROCESS INSPECTION
A. These inspections may take place during various stages of disassembly, repair, and reassembly
of an article.
B. These inspections are usually described in the maintenance manuals or other ICA used to
perform the maintenance or modification and called out on the work order, traveler, or router.
Usually, they require the services of a qualified inspector to perform a visual, dimensional, or nondestructive test.
The inspection may require functional tests and/or precision test equipment. Persons performing these
inspections should be qualified and listed on the roster.
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12.1.7
FINAL INSPECTION
A. This inspection is performed on each article before it is approved for return to service.
B. Final inspection should include a review of documents used during the maintenance (travelers,
inspection sheets, discrepancy sheets, etc.) as well as an inspection of the article.
C. The AMO may develop a checklist to ensure that all activities related to final inspection are
performed.
D. The individual performing this inspection must meet the requirements of Part 5, which requires
the person to be thoroughly familiar with the applicable regulations and the inspection methods,
techniques, practices, aids, equipment, and tools used to determine airworthiness of the article.
E. The person must be proficient in using the various types of inspection equipment and visual
inspection aids appropriate for the article being inspected. Only an employee certificated under
Part 7 is authorized to sign off on final inspections and maintenance releases for the AMO.
F.
12.2
12.2.1
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12.2.3
12.2.4
12.2.5
PRELIMINARY INSPECTION
The ASI should check for compliance with Airworthiness Directives (AD) and, if required, service bulletins
associated with the AD requirement.
12.2.6
12.2.7
IN-PROCESS INSPECTION
The ASI should
1) Determine if any additional maintenance, as described in a manufacturers
maintenance manual, is accomplished in accordance with ATOM/QCM.
2) Check for procedures for changing the steps in a process specification or accomplishing the tasks
out of sequence.
12.2.8
CONTINUITY OF QC INSPECTIONS
The ASI should confirm that
1) If multiple shifts or consecutive inspectors are used, the procedures for continuing responsibility for
maintenance in process are accomplished,
2) The status book, shift change log, or similar means used to track maintenance progress is
used, and
3) Responsibilities are completed even if the QC inspectors are absent.
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CIVIL AVIATION AUTHORITY
12.2.9
2) The maintenance organization inspects then certifies that each article upon which it has
performed maintenance, preventive maintenance, or modifications is airworthy with respect to the
work performed; and
3) When the final inspection is not satisfactory, corrective action is accomplished in accordance with
appropriate data.
End of Chapter - Appendix Follows
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APPENDIX 12-A
Job Aid MO-014: AMO Quality Control
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
NO
NS
NA
25
QUALITY CONTROL
25.1
25.2
25.3
Does the quality control system have procedures for revising the system
and when and how it will notify the CAAV?
25.4
Does the quality system have a procedure for calibrating measuring and
test equipment and taking corrective action on deficiencies?
25.5
Does the quality system reference the manufacturers inspections standard and how that data will be currency will be maintained?
25.6
25.7
Does the approved maintenance organization inspection system produce satisfactory quality control and conform to VAR Part 5?
25.8
Does the maintenance organization inspect each article that it maintains with the inspection system contained in the maintenance organizations quality system (or under the provisions of an operators
approved maintenance program?
INSPECTOR
SIGNATURE
ORG REP
SIGNATURE
12-8
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CIVIL AVIATION AUTHORITY
Chapter 13
AMO Tools & Equipment
A. This chapter provides guidance for the evaluation
and inspection of the tools and equipment that are
required.
13.1
13.1.1
13.1.2
13.1.3
CALIBRATION
IS
REQUIRED
A. Much of the tooling and equipment associated with aircraft maintenance is subject to periodic
calibration.
The calibration procedures and the actual standards themselves traceable to international standards
must be acceptable to the CAAV.
B. The control of these tools and equipment requires that the approved maintenance organization
has a procedure to inspect, maintain and, where appropriate, calibrate such items on a regular
basis and indicate to users that the item is within any inspection or service calibration time-limit.
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13.2.2
13.2.3
B. The AMO should maintain this list of calibrated equipment by name, model or part number, serial
number, date of calibration, and next calibration due date.
If the AMO allows employee-owned measuring and test equipment to be used in the facility, these tools
must be included in the calibration system.
Many facilities choose to maintain the calibration system records and techniques on a computer.
A computerized list enables those facilities to manage a large list of equipment requiring periodic
calibration.
The individual performing the calibration will need to have experience and/or training on the computer
system as well as on calibration techniques.
13.2.4
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B. Procedures will need to address how and when the equipment is recalled for calibration and the
title of the person responsible for ensuring that the equipment is returned to the calibration
technician.
The procedures should also describe how the facility determines calibration status of a new tool or
piece of equipment before it is put into service.
13.2.5
13.3
13.3.1
CALIBRATION RECORDS
CONTENT OF CALIBRATION RECORDS
Calibration records should include the following
1) The name of the person who performed the calibration.
2) Date of calibration.
3) Date next calibration is due.
4) The standard used to perform the calibration.
5) The method used to perform the calibration.
6) The results of the calibration.
13.3.2
13.3.3
IN-ORGANIZATION CALIBRATION
If the AMO calibrates its own equipment, a series of guage calibration techniques should be
developed.
These techniques should describe exactly how the tool or equipment is calibrated, including the
standard used, test points, accuracy required, and records.
The techniques could be those recommended by the manufacturer or an industry standard acceptable
to CAAV.
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The technique may include provisions to safeguard the equipment from adjustments that would
invalidate results (tamper proofing).
13.3.4
It is important that the equipments serial number can be identified if the label is removed or
lost.
The procedures should describe how that equipment is identified and controlled.
G. Other equipment may have limited calibration, and the limitations should be clearly marked on
the equipment or label.
13.3.5
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13.4
13.4.1
INSPECTION CONSIDERATIONS
REVIEW APPLICABLE INFORMATION
A. Before inspecting, the assigned ASI should review the
1) Applicable regulations of Part 5;
2) Maintenance organizations MOPM;
13.4.2
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13.5
CAAV.
The CAAV and DERs may only make an acceptance of functional equivalency for special
13.5.1
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13.5.1.1
13.5.1.2
Manufacturers Requirements
The ASI should give particular emphasis to determining
1) Whether the maintenance organization has the maintenance and service manuals for all MTE
used to perform the maintenance, preventive maintenance, or modifications under its maintenance
organization approvals.
2) Whether the maintenance organization fulfills the MTE manufacturers requirements for control,
maintenance, use, and storage.
13.5.1.3
13.5.2
3) The correlated test cell provides a means of ensuring that article(s) meet minimum test
requirements.
4) The test cell instrumentation is calibrated to a standard acceptable to the CAAV.
5) When repairs or structural modifications that significantly effect performance have been made
to an existing test cell, that test cell correlation or recorrelation is accomplished.
End of Chapter - Appendix Follows
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APPENDIX 13-A
Job Aid MO-015: AMO Tools & Equipment
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
YES
NO
NS
NA
26
26.1
Does the organization follow the policies and procedures for control
and calibration of test and measuring equipment as described in the
MOPM?
26.2
26.3
26.4
26.5
Does the organization ensure that all test and measuring equipment
is controlled and that calibration is up-to-date?
26.6
INSPECTOR
SIGNATURE
ORG REP
SIGNATURE
13-8
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CIVIL AVIATION AUTHORITY
Chapter 14
AMO Maintenance Release
This chapter provides policy guidance for evaluation
and inspection of the adequacy of a maintenance
organizations maintenance release procedures.
14.1
14.1.1
MAINTENANCE RELEASE
GENERAL
A. A maintenance release shall be completed and signed to certify that the maintenance work
performed has been completed satisfactorily and in accordance with procedures described in
the maintenance organizations procedures manual.
B. A maintenance release shall contain a
certification including
1) The basic details of the maintenance
carried out;
14.1.2
This maintenance release should not be confused with the action that must be taken by the
operator to give evidence that the aircraft is
airworthy and fit to undertake a specific flight.
14.1.3
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DEFERRED MAINTENANCE
OPERATOR RESPONSIBILITY
A. As stated previously, the operator is responsible to ensure the airworthiness of the aircraft and
the serviceability of both operational and emergency equipment by the
1) Accomplishment of pre-flight inspections;
2) Rectification to an approved standard of any defects and damage affecting safe operation,
taking into account the approved minimum equipment list and configuration deviation list if
available for the aircraft type;
3) Analysis of the effectiveness of the operators approved aircraft maintenance programme;
4) Accomplishment of any operational directives, Airworthiness Directive and any continued
airworthiness requirement made mandatory by the CAA; and
5) Accomplishment of modifications and repairs in accordance with a standard approved by the
CAAV.
14.2.2
14.3
14.3.1
B. All certifying personnel signing a maintenance release should be familiar with the relevant
company systems and procedures, and have appropriate knowledge of the aircraft or
component being maintained.
The AMO must ensure compliance with this requirement is determined before a certifying authorization
is granted.
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14.3.2
14.4
B. Articles returned to JAA member countries must use the JAA form required for maintenance
release.
C.
The approval for return to service may be a separate document, included in the work order, or
entered into the aircraft maintenance records.
If the maintenance was a major repair, the AMO may use a work order to record the work and approve
the article for return to service (Refer to AC 04-007 for details).
If the maintenance performed was a major modification, the AMO must use an CAAV-approved form to
record the work and approve the work performed for return to service.
If the AMO chooses to use the sample form and instructions as their own, a copy of the form and
instructions for its completion should be included in the forms section of the manual.
G. Procedures for approval for return to service should include the following (as applicable)
Who (by title) is authorized to complete the form? How is the individual authorized?
Is the person certificated under in accordance with ICAO Annex 1 and/or NTA Part 7?
Copyright 2001-2009 AVSOG Inc.
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Do the procedures ensure that a qualified and authorized person can assume the responsibilities of this
task if the person who normally performs it is not available (e.g., sick, on vacation, etc.)?
Does the maintenance release include or reference a list of approved parts?
How does the AMO ensure that it approves for return to service only those articles for which it is rated?
How does the AMO determine if the repair or modification is major? If the maintenance was a major
repair or major modification, how will it be recorded?
Who (by title) is authorized to complete the Major Repair and Modifications form, and how is that person
authorized?
What records are given to the customer, and what records are maintained on file at the AMO?
Have the people that complete the approval for return to service been trained for this position? Is the
training documented?
14-4
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APPENDIX 14-A
Job Aid MO-016: AMO Maintenance Releases
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
YES
NO
NS
NA
27
27.1
27.2
27.3
27.4
Does the maintenance organization have sufficient number of employees to perform the work under the ratings held?
27.5
Does the maintenance organization have sufficient number of supervisors to direct the work performed under the maintenance organization
certificate and operations specifications?
27.6
27.7
Do all supervisors, inspectors, and those with return to service authority, read, write, and understand English?
27.8
27.9
27.10
27.11
27.12
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VIETNAM
27.13
27.14
Does all personnel issued an aviation repair specialist license (or equivalent) meet the requirements of VAR Part 7?
27.15
Does the maintenance organization have a current roster of its management and supervisory personnel, including the names of the
officials who are responsible for its management and the names of all
supervisors who oversee maintenance functions?
27.16
27.17
Does the maintenance organization have a roster of personnel authorized to sign a maintenance release approving an article for return to
service?
27.18
Does the maintenance organization have a summary of the employment of each individual whose name is on the personnel roster?
27.19
Does the maintenance organization make the changes to the roster with
in the required 5 business days?
27.20
INSPECTOR
SIGNATURE
ORG REP
SIGNATURE
14-6
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CIVIL AVIATION AUTHORITY
Chapter 15
AMO Records & Records System
This chapter provides guidance for the evaluation and
inspection of the maintenance organizations records
system, including the policy
Contents of records
Types of records
15.1
15.1.1
15.1.2
15.1.3
B. The records must also include, for the person issuing the maintenance release
1) Signature;
2) License number; and
3) Type of license.
15.1.4
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VIETNAM
15.1.6
15.1.7
WORK PACKAGES
A. The procedures should describe the contents of the facilitys work package, if applicable.
B. This work package may include a traveler or router that describes each step of the maintenance
or modification performed.
C. It may contain areas for the signatures or identifiers such as stamps, bar codes, badge numbers,
and electronic signatures of the person performing the work and of the inspector.
15.1.8
AIRCRAFT INSPECTIONS
If the facility performs aircraft inspections, the records should include
1) The checklist used to perform the inspections;
2) Discrepancy lists;
3) Corrective actions needed and/or taken; and
4) Compliance with any ADs and/or SBs.
15.1.9
15.1.10
15.1.11
MAINTENANCE RELEASE
A. The AMO must provide a copy of the maintenance release to the owner/operator.
B. If the AMO chooses to use their own form as a maintenance release, the records must include a
copy of the completed form.
The procedures should describe who would review the records for accuracy and completeness before
approval for return to service, unless that information is included elsewhere in the manual.
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15.1.12
B. Records must be made available to CAAV in accordance with VAR Part 1 access provisions..
15.1.13
15.2
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VIETNAM
The AMO may need to develop additional procedures, depending on the size and complexity of
the facility.
15.4
15.4.1
15.4.2
PERSONNEL ROSTERS
The ASI should confirm that, with regard to the personnel roster, the
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15.4.3
WORK ORDERS
The ASI should confirm that all maintenance records/ work orders retained by the AMO for no less than 2
years.
15.4.4
WORK PACKAGE
The ASI should confirm that, except for records provided to AOC holders, the work packages
15.4.5
Are completed using the forms and methods described in the MOPM;
Are in English
Are retained for a minimum of 2 years;
Include the content requirements of the applicable VARs
15.4.6
MAINTENANCE RELEASE
The ASI should confirm that the AMO
15.4.7
15.4.8
15.4.9
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VIETNAM
Where forms and procedures are different from the AMO, the AOC holders forms and procedures are
followed.
15.4.10
15.4.11
MAJOR REPAIRS/MODIFICATIONS
The ASI should confirm that the AMO is retaining a record of all major repairs and modifications
completed as part of any maintenance record retention system .
15.4.11.1
Major Repairs
The ASI should confirm that the MOPM procedures regarding major repair
Specify the appropriate method for recording the major repair
Are being followed by the AMO personnel
15.4.11.2
Major Modifications
15.4.11.3
If the AMO performs maintenance in accordance with DER-approved technical data, the ASI should
confirm that a copy of that data is included in the records package.
15.4.12
TRAINING RECORDS
The ASI should confirm that, with regard to the training records
All training records are retained for a period of 2 years;
The training records must record both initial and recurrent training.
However if the employee has been employed by the AMO for over the 2-year requirement, the record of the
initial training may not be available for review. It is recommended the PI encourage the AMO to retain a
record of the employees initial training.
15.4.13
ELECTRONIC RECORDS
A. If an electronic recordkeeping system has been approved by the CAAV and is being used by the
AMO, the ASI should confirm that
Those records accurately reflect all requirements previously outlined in this section.
Training methodology and requirements necessary to authorize access to the computer
B. The ASI should also confirm the adequacy of the procedures for
1) Making required records available to both the accident investigators and CAAV personnel.
Revision 01: 31MAY2010
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CIVIL AVIATION AUTHORITY
If the computer hardware and software system is not compatible with the CAAV system, the organization
must provide an employee or representative to assist.
This individual must be familiar with the computer system and assist in accessing the necessary
computerized information.
2) Producing paper copies of the viewed information at the request of the CAAV;
3) Reviewing the computerized personal identification codes system to ensure that the system will not
permit password duplication.
4) Auditing the computer system every 60 days
to ensure the integrity of the system.
5) Audit procedures to ensure the integrity of
each computerized workstation.
7) Ensuring that records required to be transferred with an aircraft are in a format (either electronic
or on paper) that is acceptable to the new owner/operator.
8) Allowing the authorized representatives of the owner/operator to use electronic signatures and to
have access to the appropriate records.
9) Security, to include the following
(a) The electronic system should protect confidential information.
(b) The system should ensure that the information is not altered in an unauthorized way.
(c) A corresponding policy and management structure should support the computer hardware and
computer software that delivers the information.
End of Chapter - Appendices Follow
15-7
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APPENDIX 15-A
Job Aid MO-017: AMO Maintenance Records
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
NO
NS
NA
28
28.1
28.2
28.3
Is the process or procedure used to transmit maintenance information between bases / personnel as described in the MOPM?
28.4
Does the manual identify the standards, if other than those required
by VAR Part 4, utilized for the performance of work?
28.5
Does the MOPM describe the system being used to record the performance of work?
28.6
28.7
Does the manual describe the procedures being used to control the
distribution of and completion of assigned tasks?
28.8
28.9
28.10
28.11
Does the approved maintenance organization complete an CAAVapproved form for each major modification in accordance with VAR
Part 4, or the air operators approved maintenance program?
28.12
28.13
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CIVIL AVIATION AUTHORITY
YES
NO
NS
NA
28.14
28.15
Does the approved maintenance organization maintain records in accordance with VAR Part 5?
28.16
29
29.1
INSPECTOR
SIGNATURE
ORG REP
SIGNATURE
15-9
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APPENDIX 15-B
Job Aid MO-018: Maintenance Reporting Requirements
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
NO
NS
NA
30
30.1
YES
NO
NS
NA
31
31.1
Are the reports forwarded within the time frames established in the
MOPM?
31.2
31.3
31.4
Can the AMO provide evidence that these requirement are being
met?
31.5
Are all data sources feeding the SDR functioning as described in the
MOPM?
INSPECTOR
SIGNATURE
ORG REP
SIGNATURE
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CIVIL AVIATION AUTHORITY
Chapter 16
AMO Process Evaluation
This chapter provides guidance for conducting a detailed process and task inspection by analyzing the
data, materials and parts used by the maintenance organization as used in the process.
A detailed process/task inspection is a
surveillance activity that will examine one or more
specific tasks that are associated with the overhaul,
maintenance/modifications of a part or product.
This inspection will evaluate the data, tooling,
equipment, and processes used to complete one or
more tasks.
16.1
EVALUATION PROCEDURES
A. During the initial certification of an AMO, the assigned ASI should, just with the documentation
provided, make a basic flow chart of the primary maintennance processes to ensure that they
1) Provide the necessary who, what and when
information; and
16.2
16.2.1
INSPECTION PROCEDURES
IDENTIFY THE PROCESS/TASK TO BE INSPECTED
A. The assigned ASI should identify the process/
3650H Inspect AMO Maintenance Process
task to be inspected, and identify those
4650H Inspect AMO Maintenance Process
documents (travelers, task cards, work orders,
maintenance/component maintenance manuals,
etc.) that will confirm the use of approved or accepted data, materials, tools, etc.
B. The ASI should inform the appropriate
management personnel as to what particular
process/task will be observed during the
inspection.
During this inspection, the ASI should pay particular attention to any deviations from approved data
or procedures.
C. The person in authority of the specific inspection criteria and the areas should be informed of the
process to be observed and the expected result.
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16.3.1
16.3.2
16.3.2.1
Work Instructions
The ASI should confirm that
1) Work instructions have been prepared for all processes.
2) Work instructions reflect the technical data contained in appropriate maintenance manuals or other
approved documents.
3) Work instructions define accept/reject criteria, required tools, test equipment, inspection equipment,
details of method of inspection to be performed, and tolerance limits, as applicable.
4) Work instructions denote and detail the function to be performed, sequence of operations, and
inspection points to confirm proper handling of products from one station to another through all
phases.
5) Revisions to work instructions have been approved, controlled, and documented.
6) Traceability is maintained for the completion of all operations.
16.3.3
INSPECTION INSTRUCTIONS
The ASI should confirm that
1) Inspection records, indicating the number of inspections made, conformance or
nonconformance, and the action when the product is nonconforming, are maintained.
2) When required, reinspections/retests are performed following additional maintenance.
3) Assemblies are inspected for conformity before closure.
4) All required inspections and tests have been satisfactorily accomplished prior to final
acceptance of the completed products/parts.
5) Personnel performing RII inspections for an air carrier are identified and authorized by the carrier.
6) Inspection personnel are not exceeding their area of authority.
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16.3.3.1
Technical Data
The ASI should confirm that:
1) Personnel are provided with current technical data and changes.
2) Inapplicable, inappropriate, illegible, or obsolete data is removed from areas of potential use.
3) Nondestructive inspection (NDI) processes are reviewed for conformance with CAAV-approved
data.
4) Process specification changes are submitted to the CAAV for evaluation and approval.
5) Tags, forms, and other documents used are controlled.
16.3.3.2
16.3.4
16.3.5
16.4
ADDITIONAL CONSIDERATIONS
The ASI should confirm that
1) Shift turnover procedures are in place and are being complied with.
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VIETNAM
2) Adequate numbers of personnel trained, qualified, and authorized to perform the specific task are
available throughout the maintenance process.
3) As work is routed through the facility, it flows through the process with no interruptions due to
personnel, facilities, or parts and materials availability that might affect airworthiness.
End of Chapter
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CIVIL AVIATION AUTHORITY
Chapter 17
AMO Work Performed for AOC Holders
This chapter consolidatesguidance for the evaluation
and inspection of maintenance organizations that do
work for AOC holders and other operators of large and
turbine-powered aircraft.
17.1
AMO-AOC POLICY-PROCEDURES
A. AMOs who perform maintenance for AOC
3230J Eval AMO Procedures for AOC Holder
holder must, in their MOPM. describe the
3230J Eval AMO Procedures for AOC Holder
procedures to ensure that maintenance is
performed in accordance with the AOC holders
maintenance control manual and applicable maintenance program.
B. These AOC holders must provide the AMO with the information necessary to ensure compliance
with this requirement.
The AOC may provide the AMO with the applicable sections of its maintenance program or manuals at
the time the work is performed.
On the other hand, the purchase order or other contractual documents from the AOC could clearly state
the source of the data (manufacturers or AOCs manual) used to perform the requested maintenance
along with any other requirements of its program or maintenance manual.
Again, the operator may provide the AMO with the applicable sections of its inspection program or
clearly outline the requirements on the purchase order.
C. There must be a clear agreement to who is responsible (by title) for keeping all of the operators
data current, and where these manuals/sections will be located if retained at the AMO.
The argreement also must explain what AOC holder guidance must be available to maintenance
personnel when the work is performed.
Additional procedures will be required to ensure that purchase orders are thoroughly reviewed. This
review will be necessary to ensure that the AOC holder has clearly specified what technical data to use
for performing the maintenance.
The AMO employees may need additional training to properly perform this review.
The traveler or work-order system of the AMO may be used to integrate this information into the quality
control system.
D. If the AMO transfers requirements from the AOC operator to its maintenance personnel by
special instructions on the work order or traveler, the quality control system must clearly explain
how this is accomplished.
E. The AMO performing maintenance for an AOC must have an organization adequate to perform
the work.
This includes the ability to distinguish the work performed for different operators.
Additionally, if the AMO is performing RII inspections the organizational structure must provide
separation of maintenance and inspection personnel.
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B. The inspectors performing RII for the operator must be qualified and authorized by the AOC
holder.
1) This authorization is usually in written format, often a card carried by the inspector. The
authorization may need to be renewed, depending on the AOC holders procedures.
2) The procedures in the MOPM should include
(a) Who will maintain a list of current RII inspectors,
(b) How an inspector is added to the list, and
(c) Where the list is located.
17.3
17.4
17.4.1
LINE MAINTENANCE
CAAV APPROVAL REQUIRED
A. CAAV may authorize an AMO to perform line maintenance for an AOC holder conducting
operations under VAR Part 12, provided that
The AMO performs the maintenance in accordance with the operators manual, if applicable, and
approved maintenance program.
The AMO has the necessary equipment, trained personnel, and technical data to perform the line
maintenance.
The AMOs OpSpecs include an authorization to perform line maintenance.
B. If the AMO is going to perform line maintenance, its manual must include procedures to ensure
that the necessary equipment, technical data, and trained personnel are available before the
maintenance can be performed.
C. This should include who, by title, will be responsible for ensuring that the necessary equipment,
technical data, and trained personnel will be available when the work is being performed.
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17.4.2
TRAINING REQUIREMENTS
A. The AMOs training program can be conducted in coordination with the AOC holder. The specific
training an employee receives should be recorded in the employees training record.
The procedure will need to include who, by title, is responsible to ensure that training is conducted and
recorded.
The AMO should maintain a list of individuals who are trained by the AOC holder to perform line
maintenance.
17.4.3
17.5
B. The ASI should confirm that the maintenance organization has procedures for
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The AOC holder may have approved special maintenance requirements that the maintenance organization is obligated to follow when performing
maintenance.
3) Preventing an RII inspectors decision regarding any required inspection from being
countermanded.
4) Only supervisory personnel of the inspection
This override can only come from the air operaunit or an administrative person with overall
tor.
responsibility for both the required inspection
and other maintenance and modification
functions can override an RII inspectors decision.
5) Ensuring that required inspections, maintenance, and modifications that are not completed
because of a work interruption are properly completed before the aircraft is returned to
service.
6) Completing the work forms, job cards, and detailed procedures for performing inspections and other
maintenance.
7) Following the AOC holders system for recordkeeping and retention or the maintenance
organization system if so authorized.
8) Meeting the training requirements of the AOC holder.
C. In addition, if Required Inspection Items (RII) are required, the ASI should confirm
1) Whether the maintenance organization has
been provided with a list of designated
inspection items.
17.6
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17.6.1
17.6.2
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APPENDIX 17-A
Job Aid MO-20: AMO-AOC Considerations
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
YES
NO
NS
NA
32
32.1
YES
NO
NS
NA
33
33.1
Now or within the last two years, has the approved maintenance
organization performed any aging aircraft inspections for any operators?
33.2
33.3
33.4
Is the approved maintenance organization accomplishing the aging aircraft inspection in accordance with the operators manual?
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Chapter 18
AMO Maintenance Providers
This chapter provides guidance for evaluation and
inspection of
An AMOs sub-contracting procedures with
maintenance service providers;
Approved maintenance organizations performing
as sub-contracted service providers; and
18.1
18.2
18.2.1
C. If the contracted facility is certificated, the information must include the type of certificate and
ratings.
The QAM/section should describe the system and procedures used for qualifying and surveilling noncertificated persons who perform maintenance, preventive maintenance, or modifications for the AMO.
These procedures may be contained in one manual or in separate documents that are part of the
manual system.
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18.2.3
1) The types of maintenance functions that the AMO may wish to have approved fall into two
categories
First, the types of maintenance functions that must be contracted because the AMO does not have
the housing, facilities, materials, or equipment available on its premises and under its control.
(These may include plating, heat treatment, special NDT or inspection, or the maintenance or
modification of components or sub-assemblies.)
This list should be categorized broadly, such as specialized services or components of articles for
which the repair station has the overall rating.
2) The AMO may also wish to provide a list of those maintenance functions for which it has the
housing, facilities, equipment, and materials in-house, but may need to contract to another
facility because of workload or emergency situations.
For example, an airframe rated AMO may have the capability to perform maintenance or
modification on landing gear, but if the in-house facility cannot accomplish the work scope within a
specified time, it may want to contract that work to another facility.
It would not be able to contract the work unless the maintenance function of landing gear
maintenance was on its CAAV-approved list.
3) Additionally, the AMO may wish to provide a method for which a maintenance function can
be added to its CAAV-approved list on an emergency basis.
This would be accomplished by explaining
how the maintenance function would be
added and how CAAV approval would be
obtained in a short period of time.
18.2.4
The AMO should coordinate closely with its principal inspector and its local CAAV regarding
these emergency procedures.
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18.3
18.3.1
18.3.2
18.3.3
B. The procedures in the MOPM must describe how the non-approved facility is initially qualified.
It also should describe how the AMO ensures that the non-approved facility continues to follow the
quality control program for the work being performed on the AMOs behalf.
C. Procedures for coordinating communication between the AMO and the contracted source
should be established.
D. If the AMO performs any maintenance for an AOC, the procedures should explain any special
requirements (such as performing the work in accordance with the AOCs program).
E. Procedures should describe how the AMO would address any problems that relate to quality or
delivery.
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18.4.1
18.4.2
18.4.3
18-4
Those human resources, means and procedures must be accepted by the CAAV in the
framework of its approval).
The internal control activity of the subcontracting activities must be audited by the approved
maintenance organization.
VIETNAM
CIVIL AVIATION AUTHORITY
18.5
18.6
C. When providing services to an outsourcing maintenance organization, the service providers must meet all
requirements of VAR Part 5.
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D. All maintenance organizations that outsource maintenance must have procedures in their maintenance
organization manual that explains how this maintenance is to be accomplished.
There should be procedures for both sending the product out to the contractor and receiving the
product back into the maintenance organization.
Each procedure should be detailed in nature, explaining who, what, when, where, and how.
There should be procedures on how to carry out specific repair instructions and the steps that should be
followed to insure the instructions were accomplished.
There should be separate instructions for certificated facilities and noncertificated repair facilities.
If the article is to be sent to a facility, there should be detailed procedures on how the receiving
maintenance organization will inspect the work to assure the work was accomplished in accordance,
with maintenance organization work scope, manufacturers specifications, and if applicable, CAAVapproved data.
E. The inspector will confirm that the maintenance organization has provided the CAAV a copy of all
outside maintenance functions for approval, and a list of the vendors that will provide those services
for the maintenance organization.
18.7
18.7.1
EMPHASIS ON PARTS
RATED FOR THE WORK & PART
A. When reviewing work that was sent to an service providers, the aviation safety inspector should
confirm the procedures in the maintenance organizations manual will ensure the service providers
are rated for the work to be performed and the part is listed on the operations specifications or
capability list of the contracted facility.
B. The work should be spot-checked to ensure the contracted maintenance organization is not providing
the complete repair for the part.
The contracting maintenance organization must complete additional maintenance.
18.7.2
18.7.3
In either case, the ASI must contact the inspector assigned to the service providers and provide them with the details of why the followup
inspection is required.
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CIVIL AVIATION AUTHORITY
18.8
18.8.1
18.8.2
PERSONNEL ROSTER
The assigned ASI should confirm that
Staffing consists of qualified, knowledgeable personnel to perform the work for which the certificate holder was
contracted.
Personnel directly in charge of maintenance functions for the maintenance organization are certificated in
accordance with VAR Part 5.
Certificate holders roster of supervisory and inspection personnel is current and reflects all personnel assigned
these duties.
Certificate holders roster includes all authorized signatures for Return to Service for the article contracted for
repair.
18.8.3
18.8.4
18.9
18.9.1
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STOCKROOM
The assigned ASI should confirm that
Parts and materials are protected against damage and deterioration.
The certificate holder has a system for identifying and segregating serviceable, repairable, and rejected parts
and materials.
Life-limited components are controlled.
18.9.3
SPECIAL FACILITIES
The assigned ASI should confirm that
Instrument shop environmental conditions are in accordance with the manufacturers standards.
Segregation of components during assembly and disassembly is accomplished using suitable trays, racks, or
stands.
18.9.4
18.9.5
INSPECTION PROCEDURES
The assigned ASI should review the inspection procedures in use to confirm whether
The inspection system is in operation as described in the inspection procedures manual.
The manual is available to all maintenance organization personnel.
There are procedures governing any work being accomplished away from the maintenance
organization.
Specialized work is being done in accordance with the CAAV letter of authorization and the inspection
procedures manual.
18.9.6
MAINTENANCE FUNCTIONS
The assigned ASI should observe and inspect service providerss maintenance functions to confirm
that
Work for AOC holders is being performed in accordance with the specific operators manual.
Maintenance being performed is in accordance with approved procedures.
During shift turnover, the individual responsible for briefing the arriving shifts supervisors and personnel
of the exact status of in-progress maintenance accomplishes this per the manual procedures, including
updating work cards.
The maintenance functions being contracted to outside agencies are current with the AMOs listing.
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B. The procedures should address the service providerss quality system, which must be equal to or
better than that of the subcontracting maintenance organization.
C. The assigned ASI should inspect the documents used to confirm the non-AMO service providerss
quality system. The assigned ASI should
1) Confirm that the maintenance organization provides the noncertificated facility with all of the
procedures to properly complete the maintenance requested. This could include plating
procedures, blueprints, and all data necessary to do the work.
2) Confirm with training records that each of the maintenance organizations inspectors who will
inspect the article during receiving process has the training or qualifications required to
(a) Properly inspect the article to assure it meets all airworthiness standards, and
(b) That the work was completed per the instructions and data provided to the noncertificated
facility.
3) Ensure that the maintenance organization has on file a letter authorizing the CAAV to inspect each
noncertificated facility the maintenance organization contracts with.
4) Coordinate with the accountable manager to
arrange an inspection if the assigned ASI
determines the need to inspect the
noncertificated facility.
The onsite inspection of a noncertificated facility is not a complete comprehensive base inspection of
that facility.
This inspection is to determine if that facility has the equipment, personnel, knowledge, and data to
complete the work it was contracted for.
D. The inspector should confirm that the facility has a quality system in place and is following the
procedures provided by the maintenance organization.
E. The assigned ASI should evaluate the nonapproved maintenance service providerss
facilities, including.
18.10.2
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18.10.4
QUALITY SYSTEM
The assigned ASI should confirm that the the
service provider facility has an quality system
equivalent to that of the contracting maintenance
organization.
18.10.5
Special tools and equipment include those recommended by the manufacturer of the product or an
equivalent acceptable to the CAAV.
18.10.6
MAINTENANCE FUNCTIONS
The assigned ASI should observe and inspect Maintenance Functions used by the service provider
to confirm that
Work for AOC holders is being performed in accordance with the specific operators manual.
Maintenance being performed is in accordance with approved procedures.
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APPENDIX 18-A
Job Aid MO-021: AMO Maintenance Provider Arrangements
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
YES
YES
NO
NO
NS
NS
NA
NA
34
CONTRACTUAL ARRANGEMENTS
AND WORK AWAY FROM STATION
34.1
Did the maintenance organization provide the CAAV with a list of outside
maintenance functions for approval?
34.2
34.3
34.4
34.5
34.6
34.7
Does the non-approved facility allow the CAAV to make inspection of its
facility?
35
MAINTENANCE ARRANGEMENTS
35.1
Has the AMO developed specific and administrative approval procedures governing maintenance arrangements to entered into by the
AMO?
35.2
35.3
Does the AMO contracting out the work specify the tasks to be performed?
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35.4
Do they also specify who is responsible for the completion and certification of the work to be performed?
35.5
35.6
Does the AMO personnel certifying the work have direct supervision" over the person from the organization tasked with completion
of the work?
35.7
Is the AMO quality assurance group involved in assessing the contract before its awarded?
35.8
35.9
Are all parties' responsibilities clearly defined in the manual and the
contract?
35.10
Has the applicability and authority of the contracting AMO publications been delineated in the contract?
35.11
35.12
35.13
35.14
Have all phases of the subcontractor's arrangements been investigated using the same procedures as for the main contractor?
35.15
Does the sub-contractior organization follow the policy and procedures specified in the MOPM?
35.16
Where the work is to be performed outside of Vietnam, has the subcontractor perform maintenance under an MOPM approved under the
Foreign States requirements?
INSPECTOR
SIGNATURE
ORG REP
SIGNATURE
18-12
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CIVIL AVIATION AUTHORITY
Chapter 19
AMO Quality Assurance System
A. This chapter provides guidance for evaluation and
inspection of the quality assurance system of a
maintenance organization to ensure that the
organization has implemented and continues to
comply with the QA procedures in the MOPM (or,
if applicable, separate QAM manual).
B. The guidance for the evaluation and inspection of quality control procedures which are managed by
the Quality System manager are included in the Quality Control chapter of this manual.
C. The maintenance organization must establish
a safety management system acceptable to
the CAAV that includes a safety (quality)
assurance system.
19.1
19.1.1
QUALITY SYSTEM
GENERAL
A. In recognition of the key importance of this activity in continuing airworthiness, it is essential for
the manager of the quality system have direct access to the accountable manager on quality
issues.
B. The maintenance organizations systems for
quality control and assurance should take into
account all of the facilities and procedures
utilized to ensure continuing airworthiness,
where activities take place affecting the
airworthiness of the aircraft and product quality
for subjects not directly related to airworthiness.
C. Quality control should therefore be effective throughout the maintenance of aircraft and quality
auditing should ensure that control is being properly applied and achieving satisfactory results.
D. The organizations quality control policies and systems should be described in the approved
maintenance organization manual, together with the quality assurance audit programme in
respect of product, facility and procedures.
19.1.2
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VIETNAM
Clear termis reference are particularly important where quality assurance personnel are also
expected to perform other duties in the organization.
19.2
19.2.1
B. The maintenance organization must maintain an inspection system and describe the procedures in
detail in its manual system. Items to be described include
1) Establishing the purchase of aviation articles,
2) How that material is inspected upon receipt,
3) Receiving customers articles,
4) Progressing through each inspection step, and
5) Ending in final inspection and approval for return to service.
C. This system should include the controlling and documenting of the maintenance from the incoming
inspection to final inspection (work order system).
19.2.2
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19.2.3
19.2.4
19.2.5
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VIETNAM
The procedure for the requisitioning of tools together with the system for ensuring that the location of
tools, and their calibration and maintenance status, is known at all times; and
Control of shelf life and storage conditions in the stores; control of the free-issue dispensing of standard
parts, identification and segregation.
19.2.6
MAINTENANCE FACILITIES
The audit checklists relative to the QA of checks on maintenance facilities should encompass
Cleanliness, state of repair and correct functioning of hangars, hangar facilities and special equipment
and the maintenance of mobile equipment;
Adequacy and functioning of special services and techniques including welding, nondestructive
inspection (NDI), weighing, painting;
Viewer/printer equipment provided for use with microfiche, microfilm and compact disk, ensuring that
regular maintenance takes place and an acceptable standard of screen reproduction and printed copy
is achieved;
The adequacy of special tools and equipment appropriate to each type of aircraft, including engines,
propellers and other equipment;
The calibration and maintenance of tools and measuring equipment; and
Environmental controls.
19.2.7
19.3
19.3.1
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CIVIL AVIATION AUTHORITY
19.3.2
19.3.3
19.3.4
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VIETNAM
2) Availability of continuing airworthiness data, e.g., Airworthiness Directives, life limits, etc.;
3) Assessment of manufacturers service information, determining its application to aircraft
types maintained and the recording of compliance or embodiment;
4) Maintenance of a register of manuals and technical literature held within the organization,
their locations and current amendment status; and
5) Assurance that all the organizations manuals and documents, both technical and
procedural, are kept up to date.
19.3.5
19.3.6
MAINTENANCE FACILITIES
The ASI should review a representative sampling of the completed audit checklists of the quality
assurance personnel of the organizations maintenance facilities for
1) Cleanliness, state of repair and correct functioning of hangars, hangar facilities and special
equipment and the maintenance of mobile equipment;
2) Adequacy and functioning of special services and techniques including welding,
nondestructive inspection (NDI), weighing, painting;
3) Viewer/printer equipment provided for use with microfiche, microfilm and compact disk,
ensuring that regular maintenance takes place and an acceptable standard of screen
reproduction and printed copy is achieved;
4) The adequacy of special tools and equipment appropriate to each type of aircraft, including
engines, propellers and other equipment;
5) The calibration and maintenance of tools and measuring equipment; and
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6) Environmental controls.
19.3.7
19.3.8
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VIETNAM
5) The maintenance organization tests and/or inspects and records that the unlicensed person
performed the work satisfactorily and that the article was airworthy before approving it for return
to service.
End of Chapter - Appendix Follows
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CIVIL AVIATION AUTHORITY
APPENDIX 19-A
Job Aid MO-022: AMO Quality Assurance
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
YES
NO
NS
NA
36
36.1
Does the MOPM contain a detailed description of the quality assurance system?
36.2
Does the internal audit program include all functions defined in the
MOPM?
36.3
Is the Quality program under the sole control of either the PRM, or a
person assigned this management function?
36.4
36.5
36.6
36.7
36.8
Does the quality program address the need for manual amendments
resulting from such changes?
36.9
36.10
Does the quality program employ audit checklists to identify all functions controlled by the MOPM?
36.11
36.12
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36.13
Are these checklists sufficiently detailed to ensure that all maintenance functions are addressed?
36.14
Did the audit checklists cover all aspects of the AMOs technical
activities?
36.15
36.16
36.17
36.18
Are there procedures to ensure that the findings of the audits are
communicated to the PRM and AMO Certificate holder?
36.19
Have immediate and long term actions to correct the root cause of
each non-compliance been noted, developed and/or actioned?
36.20
36.21
Is there a record detailing audit findings, corrective actions, and follow up inspections?
36.22
36.23
36.24
Does the organization ensure that quality assurance takes precedence for personnel with responsibilities relating to both the quality
system and other functional areas?
36.25
36.26
36.27
36.28
Does the quality assurance program influence the need for or when
training is required within the organization?
INSPECTOR
SIGNATURE
ORG REP
SIGNATURE
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CIVIL AVIATION AUTHORITY
Chapter 20
AMO Safety Management Systems
A. This chapter is reserved to provide specific
guidance for the evaluation and inspection of an
AMOs Safety Management System.
C. The job aid provided in Appendix A in this chapter is the current generic SMS guidance for
implementation.
End of Chapter - Appendix Follows
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APPENDIX 20-A
Job Aid SP-003: SMS Transition
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
YES
YES
NO
NO
DATE
DATE
COMPLETED BY:
Initials
Initials
SAFETY POLICY
Level
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
20-2
ACCOUNTABLE MANAGER
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CIVIL AVIATION AUTHORITY
YES
NO
DATE
Initials
2.1
2.2
The accountable managers terms of reference indicate his ultimate responsibility for
the implementation and maintenance of
the SMS?
2.3
2.4
2.5
The accountable managers terms of reference indicate his final authority over all
operations conducted under the certificate/approvals granted to his organization by the CAAV?
2.6
2.7
2.8
2.9
SAFETY COMMITTEE
3.1
3.2
For a large organisation, there are departmental or section Safety Action Groups
that work inconjunction with the Safety
Committee?
3.3
3.4
3.5
There is an appointed Safety (SMS) coordinator within the Safety Action Group?
3.6
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YES
YES
NO
NO
NO
DATE
DATE
DATE
Initials
Initials
Initials
4.1
4.2
The safety objectives/ goals are compatible with the organisation's Safety Policy?
4.3
4.4
4.5
4.6
There is evidence that the safety objectives/ goals are communicated to all
employees with intent that they are made
aware of their individual obligations and
contributions?
5.1
5.2
5.3
5.4
5.5
HAZARD IDENTIFICATION
6.1
6.2
6.3
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YES
NO
DATE
Initials
6.4
6.5
6.6
6.7
6.8
RISK MANAGEMENT
7.1
There is a documented Hazard Identification and Risk Assessment (HIRA) procedure involving the use of objective risk
analysis tools?
7.2
7.3
7.4
7.5
7.6
7.7
7.8
7.9
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YES
YES
NO
NO
DATE
DATE
Initials
Initials
7.11
7.12
There is evidence of progressive compliance and maintenance of the organisation's HIRA performance program?
MANAGEMENT OF CHANGE
8.1
There is a procedure for review of relevant existing aviation safety related facilities and equipment (including any HIRA
records) whenever there are pertinent
changes to those facilities or equipment?
8.2
There is a procedure for review of new aviation safety related facilities and equipment for hazards/ risks before they are
commissioned?
8.3
8.4
8.5
There is a procedure for review of new aviation safety related operations and processes for hazards/ risks before they are
commissioned?
SMS TRAINING
COMMUNICATION & PROMOTION
9.1
9.2
Personnel involved in conducting risk evaluations are provided with appropriate risk
management training or familiarisation?
9.3
9.4
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YES
YES
NO
NO
DATE
DATE
Initials
Initials
9.5
9.6
There is evidence of a Safety (SMS) publication, circular or channel for communicating Safety (SMS) matters to
employees?
9.7
10
SMS MANUAL
10.1
10.2
10.3
The SMS procedures do reflect the integration of the various safety related control systems within the organisation such
as Occupational Safety/ Flight Safety/
Quality Control/ Environmental Control as
applicable?
10.4
10.5
All relevant elements within each component of the SMS regulatory requirements
are addressed in the SMS procedures?
10.6
10.7
10.8
11
SMS RECORDS
11.1
11.2
11.3
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YES
YES
NO
NO
DATE
DATE
Initials
Initials
11.5
Records pertaining to Safety/ Risk Assessments performed are assessible to all relevant parties?
11.6
11.7
12
12.1
12.2
12.3
12.4
12.5
12.6
12.7
12.8
The SMS audit plan do include the sampling of completed safety assessments?
12.9
13
13.1
13.2
13.3
13.4
13.5
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13.7
13.8
13.9
INSPECTOR
SIGNATURE
ORG REP
SIGNATURE
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Chapter 21
AMO Approvals & Capability
A. This chapter is provides evaluation and
inspection guidance regardining the
maintenance organizations general approvals
and capability, including
Initial approval to use a capability list
21.1
CAPABILITY LIST
A certificated AMO with a limited rating may perform
maintenance, preventive maintenance, or
modifications on an article if it is listed on a current
capability list acceptable to the CAAV or on the
AMOs OpSpecs.
21.1.1
21.1.2
SELF-EVALUATION
A. The individual performing the required self-evaluation should have the following qualifications
1) Experience with performing evaluations (or audits if that is the method selected by the
AMO).
2) An understanding of the requirements of VAR Part 5.
3) Knowledge of the maintenance requirements for the particular make/model of article to be
added to the list.
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The checklists and forms may need to be customized for each self-evaluation.
The self-evaluation should ensure that the AMO has the following
1) The appropriate limited rating.
2) Adequate housing and facilities.
3) Recommended tools, equipment, and materials, or equivalent.
4) Approved and current technical data.
5) Sufficient qualified personnel.
D. The individual conducting the self-evaluation must record the results and report them to the
appropriate manager or management team for review and approval.
The procedures should describe the acceptance process for the company officials and CAAV.
The procedure used to revise the list should describe the method used to indicate any changes made to
the list.
Any deficiencies found during the self-evaluation must be corrected before the article can be added to
the capability list.
When the self-evaluation establishes satisfactory results, the capability list may be revised.
The AMO should keep records of the self-evaluation on file for the period specified in the manual.
E. The procedures for revising the list and notifying CAAV should include the title of the person
responsible for maintaining the list and communicating any revisions to CAAV.
If the self-evaluation was satisfactory, the capability list may be revised. The revised list and any other
necessary technical data can be submitted with a cover letter within 5 business days to the PI at CAAV.
The PI will review the revisions and, if the revisions are satisfactory, signify acceptance by signing and
dating the appropriate document.
21.1.3
C. If the capability list is maintained on electronic media, the AMO will need to work with CAAV to
ensure compatibility of the media, equipment and software with that of the CAAV.
Revision procedures will need to address documentation of approval by the company as well as
acceptance by CAAV.
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21.1.3.1
21.2
21.2.1
21.2.2
21.2.3
LIMITED RATING
A. If the maintenance organization holds a limited rating, the ASI should confirm that
Each article it is authorized to maintain and modify is identified either on a capabilities list or on its
OpSpecs.
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There is documentation to show that, for each item on the capabilities list,t a self-evaluation was done to
determine that the necessary housing, facilities, tools, test equipment, materials, technical data, processes,
and trained personnel were available to accomplish the work.
If the maintenance organization uses a capabilities list, it follows the procedures in its MOPM for
conducting self-evaluations and revising the list.
21.2.4
ORGANIZATIONAL CHART
The ASI should confirm that the maintenance organizations organizational chart
Is current and is the same as the CAAV copy;
Matches the duties listed in the maintenance organization manual; and
Infomration matches the positions and managers as in the CASORT-Org Management Contacts.
21.2.5
LINE MAINTENANCE
The ASI should confirm whether the organization
Is authorized to perform line maintenance for AOC holders in Vietnam;
Has the facilities, equipment, trained personnel and technical data at the authorized location to perform
such line maintenance.
21.2.6
GEOGRAPHIC AUTHORIZATION
The ASI should give emphasis to confirm whether the organization
21.2.7
EXEMPTIONS
The ASI should give emphasis to confirm whether the organization
Is performing maintenance based on exemptions, deviations or waivers from specific regulation
requirements;
Is in compliance with the conditions and limitations of those documents;
Should continue to hold these grants.
21.2.8
SATELLITE LOCATIONS
The ASI should confirm whether the organization
Is performing maintenance at more than one fixed location (base);
Is in compliance with CAAV authorization for the additional fixed locations;
Should contiued to hold this authorization
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APPENDIX 21-A
Job Aid MO-001: AMO Approvals & Capability
Date
Control #
Action #
Record ID#
Inspector
Org Identifier
Location
Project#
Destination
Aircraft MMS
Action Taken
Aircraft Reg#
Maint Rep
PEL#
Mgmt Rep
PEL#
NO
NS
NA
1.1
1.2
Are the operation specifications signed by the appropriate maintenance or avionics inspector?
1.3
1.4
Does the AMO certificate and operations specifications reflect the current business address?
1.5
1.6
1.7
1.8
Does the maintenance organization contract out any maintenance functions and has the CAAV approved those functions?
1.9
Did the maintenance organization provide the CAAV with the required
list?
1.10
Does the maintenance organization use non-approved persons for outside maintenance and does the maintenance organization assure that
they have a quality system equivalent to the maintenance organization?
1.11
1.12
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1.13
1.14
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Chapter 22
AMO Foreign Maintenance Organizations
A. This chapter is reserved to provide specific
guidance for the evaluation and inspection of an
foreign AMO to perform maintenance on
Vietnam registered aircraft.
22.1
22.1.1
CAAV POLICY
A. All foreign maintenance organizations that are used to meet the maintenance requirements of
the Vietnam Civil Aviation regulations must have the approval of CAAV in order for the training
received to be considered valid for licensing and operations in Vietnam.
B. All foreign specialized maintenance facilities and equipment that are used for maintenance must
have CAAV approval before their use.
C. All foreign personnel used to provide maintenance required by the VARs must be properly
licensed by the CAAV or employed and qualified by the foreign AMO.
D. All CAAV approved AOC holders and
maintenance organizations must ensure that
such approvals exist before using a foreign
maintenance organization to satisfy VAR
maintenance requirements.
22.1.2
Based on this review, the CAAV may require additional conditions, including an on-site
evaluation, before an approval is issued.
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APPROVAL PROCEDURE
A. The individual or organization desiring to use a foreign AMO, its equipment or its personnel must
submit sent a letter of intent to the CAAV-FSSD outlining
1) This intention;
2) The proposed dates; and
3) The justification for using a foreign entity.
C. A formal approval document will be issued when the CAAV is satisfied that the maintenance
organization, its equipment and its personnel
1) Hold valid approvals from their civil aviation authorities for the tasks that are proposed;
2) Have demonstrated their proficiency and competency for such tasks through an
internationally accepted process; and
3) Any necessary on-site evaluations have been conducted.
D. That formal approval document will be
For foreign AMOs, a Vietnam display certificate
and operation specifications to the foreign ATO
management.
End of Chapter
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