P10MBA504R

Consumer Behaviour

3 0 0 3 100

COURSE OBJECTIVES
To enable students to,
1. Understand concepts, models and applications of consumers
2. Describe consumer perception, its elements and study about learning theories, attitudes and
motivation
3. Illustrate the influence of culture, subculture and cross culture on consumer behavior
4. Explain process of opinion leadership, adoption and levels, models of consumer decision
making
5. Discuss difficulties, challenges of consumer behavior in Indian context and issues emerging
Unit I

Introduction

Consumer Behavior concepts and need for studying Consumer Behavior Consumer Research
Process Ethics in Consumer Research - Models of Consumer Behavior - Applications of
Consumer Behavior in Marketing Decisions.
Unit II

Consumer as an Individual

Consumer perception - Elements of perception - Dynamics of perception - Consumer imagery perceived risk.
Consumer Learning, Cognitive Learning theory.
Attitude, Structural Models of attitude, Cognitive Dissonance Theory and Attribution theory Motivation as a psychological force - Types and System of needs.
Unit III

Consumers in their Social and Cultural Settings

Reference Groups and Family Influences - Social Class and Consumer Behavior - The Influence
on Culture on Consumer Behavior - Subcultures and Consumer Behavior - Cross Cultural
Consumer Behavior.
Unit IV

Consumer decision process and post-purchase Behavior

Opinion Leadership - Dynamics of opinion Leadership Process - The Motivation behind Opinion
Leadership - The Diffusion Process - the Adoption Process - Levels of consumer decision making
- Models of Consumer Decision Making.
Unit V

Additional Dimensions

Consumerism consumer protection difficulties and challenges in predicting consumer

behavior online consumer behavior organizational and industrial buyer behavior consumer
behavior in Indian context emerging issues.
Total: 40 hours
TEXT BOOKS
1. Leon G. Schiffman and Leslie Lazar Kanuk.- Consumer behavior Ninth edition
REFERENCES
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Consumer behavior Ninth edition - Leon G. Schiffman and Leslie Lazar Kanuk.
Assael, Consumer Behavior, Cengage Learning, 2007
Blackwell, Consumer Behavior, Cengage Learning, 2007
David L.Loudon, Albert J Della Bitta, Consumer Behavior, McGraw Hill, New

Delhi 2005.
5. Jay D. Lindquist and M.Joseph sirgy, Shopper, buyer & consumer Behaviour, Theory
and Marketing application, Biztantra Publication, New Delhi 2005.
6. Sheth Mittal, Consumer Behavior A Managerial Perspective, Thomson Asia (P) Ltd.,
Singapore, 2005.
7. K.K.Srivastava, Consumer Behavior in Indian Context, Goal Gotia Publishing Co,
New Delhi 2004.
8. S.L. Gupta & Sumitra Pal, Consumer Behavior an Indian Perspective, Sultan Chand,
New Delhi 2001.
9. Ms.Raju, Dominique Xavedel, Consumer behavior, Concepts Applications and
Cases, Vikas publishing house (P) Ltd., New Delhi 2004.
10. Henry Assael, Consumer behavior strategic approach Biztantra, New Delhi, 2005.