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Typically, students come from a range of diverse backgrounds, some aspire to work as quality
managers and others work in disciplines that engage with, or support the quality function.
Course Aims
The focus of quality management is to ensure that organisations have the capability to meet
consistently the needs of their customers and stakeholders. This breaks down into two main areas
of activity:
You will learn ISO 9000 requirements and standards. By examining ISO standards, it will
explain the methodology of quality improvement, in particular the various tools and techniques
for analysis. Learning about ISO 9001 sets out the requirements of a quality management
system, ISO 9000 covers the basic concepts and language, ISO 9004 focuses on how to make a
quality management system more efficient and effective, ISO 19011 - sets out guidance on
internal and external audits of how its quality management system is working.
Other important areas covered on the course includes different types of quality management
systems, improvement and change management, process management, auditing and quality tools.
If you wish to work in quality monitoring and control, you will learn the importance of correct
tests and recording of results, and the value of data management and prevention. You will learn
that quality control is not just about finding problems, but is about putting measures in place so
issues do not occur again. Your knowledge and understanding will greatly improve on areas such
as audits, quality management systems, quality gurus, quality circles, KPI's, and quality costs.
Key Facts
Aspiring quality professionals in all sectors of industry and public service are now
quality management .
Students who achieve the CQI Diploma in Quality gain the right to use the
designated letters DipQ and satisfy the academic requirements for CQI membership.
The Diploma is not necessarily an end in itself, as there are progression
opportunities to higher programmes.
Course Modules
There are 9 units to cover, comprising of 3 exams, 5 x 4500 word Assignments and 1 Business
Research Project ;
1. Management System Models;
2. Quality Related Legislation and
Regulation;
3. Quality Planning in the Product Life Cycle;
4. Quality Management ;
5. People in Quality ;
6. Monitoring and Measuring for
Quality ;
7. Using Quality to Improve Business Performance; 8. Management Systems Audit
9. Business Research
==================
1. Check sheet
2. Control chart
Control charts, also known as Shewhart charts
(after Walter A. Shewhart) or process-behavior
charts, in statistical process control are tools used
to determine if a manufacturing or business
process is in a state of statistical control.
If analysis of the control chart indicates that the
process is currently under control (i.e., is stable,
with variation only coming from sources common
to the process), then no corrections or changes to
process control parameters are needed or desired.
3. Pareto chart
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific event.
[1][2] Common uses of the Ishikawa diagram are product
design and quality defect prevention, to identify potential
factors causing an overall effect. Each cause or reason for
imperfection is a source of variation. Causes are usually
grouped into major categories to identify these sources of
variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method