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In this file, you can ref useful information about quality management skills such as quality
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Problem-Solving Abilities
When you solve problems, you gain influence. Your successful solutions demonstrate that you
have earned your position as business owner through your management acumen. You establish
yourself as a go-to person for your managers and their staff when problems arise. Your influence
will spread as your decisions are implemented and employees see positive results.
High Expectations
Managers who structure high expectations into team and company goals can influence
employees to reach for their best. Distinct, well-defined expectations help employees engage in a
process that leads to stronger outcomes than those achieved under old authoritarian models built
on threats and rewards. This allows you to lead employees in a positive direction and gain
influence by involving them in creating ways to meet high expectations.
Rethinking Management Roles
To gain influence, learn to look at your role not as a boss but as a mentor. Employees will
respond when they feel they are part of the process of creating quality in your business. The
mentor approach allows you to persuade rather than cajole and lead rather than push.
Mediation
Your ability to mediate disagreements among your staff can garner you a reputation as a wise
leader. You must master the management skill of accepting two opposing positions as legitimate
and seeing the positives in each opponents viewpoint. Finding a middle ground where those in a
disagreement can agree on a compromise will expand your influence and improve your
reputation.
Operational Skills
Maintain your influence by showing employees you keep the big picture in mind when
addressing problems in a single area. You can show an ability to understand how myriad tasks fit
together to make the whole business work. Employees will realize that their focus is part of the
big picture but that you have to oversee the entire operation. This will solidify your influence at
your business.
Conveying Vision
Perhaps the most influential management skill you can practice is the ability to get others excited
about your vision. When you convince others that what you have imagined is possible, they will
follow you and work hard to bring your vision to fruition.
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1. Check sheet
The check sheet is a form (document) used to collect data
in real time at the location where the data is generated.
The data it captures can be quantitative or qualitative.
When the information is quantitative, the check sheet is
sometimes called a tally sheet.
The defining characteristic of a check sheet is that data
are recorded by making marks ("checks") on it. A typical
check sheet is divided into regions, and marks made in
different regions have different significance. Data are
read by observing the location and number of marks on
the sheet.
Check sheets typically employ a heading that answers the
Five Ws:
2. Control chart
3. Pareto chart
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific event.
[1][2] Common uses of the Ishikawa diagram are product
design and quality defect prevention, to identify potential
factors causing an overall effect. Each cause or reason for
imperfection is a source of variation. Causes are usually
grouped into major categories to identify these sources of
variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method