Joan Larrie Tan Reyes

#6 St. Martin Street Jonaville

Subd.Novaliches Quezon City
09179289159 or 9382642
joanlarrie1689@yahoo.com
Objective: To be a part of an organization wherein I can share and enhance
my capacity and skills particularly in my own field.
SUMMARY of KEY QUALIFICATION
1. Strong organizational and interpersonal skills
2. Successfully undergone training with Front Office Knowledge with the
latest Fidelio Reservation System (OPERA)
3. Highly proficient in Microsoft Word, Excel and PowerPoint as well as
Internet skills.
AGE: 23 y/o
HEIGHT: 55
WEIGHT: 120 lbs.
CAREER SUMMARY
Manila Hotel (November 20, 2012 Present)
Front Office Department

Frontdesk Officer
Villa Reyes Lake View Resort (January 2012 October 2012)
Front Office Department

Duty Manager
Monitors day to day operational activities, ensure to deliver customer
service standard.
Traders Hotel Manila (October 19, 2010 December 11, 2011)
A Shangri-la Hotel
Front Office Department

Club Concierge

Service Associates- Front desk

Crowne Plaza Galleria Hotel (December 2009 June 2010)
Front Office Department

Guest Relation Officer

Concierge
Lobby Ambassador

Job Description:
Provides personalized services and acts as multi-skilled staff in charge of
providing a hotel within a hotel concept of services at the Traders Club,
Trained to perform various tasks namely Front Office, Food and Beverage,
Business Center, Guest Relation and Reservations.
Responsibilities:
Front Office:
Prepares and checks-in all arriving guests.
Coordinates with in-room dining, housekeeping and transportation for
the amenities and transfers of club guests.
Reviews, prepares and checks out all guests departing.
Performs other cashiering functions i.e. posting, foreign exchange etc.
Performs concierge responsibilities such as restaurants reservations,
golf bookings, luggage delivery and pick up.
Facilitates guest room reservations for the club floors.
Coordinates with the in house travel agency for tour bookings and
specific airline transactions.
Food and Beverage:
Prepares daily requisitions for perishable and non- perishable items
used at the Club Lounge.
Serves welcome drinks to arriving guests.
Understands and follows all policies and procedures on SFSMS
(Standard Food and Safety Management System and HACCP)
Business Center:
Assists guests in airline reservations or confirmation, transmitting
faxes, photocopies documents.
Guest Relations:
Escorts Club guests to their assigned rooms.
Conducts show rooms.
Secures comments and suggestions from Traders Club guests through
courtesy calls and feedback forms
Handles guest complaints swiftly and professionally.

EDUCATION

Bachelor of Science in Tourism Management (2005-2009)

Centro Escolar University
Novaliches High School
-High School (2001-2005)
San Agustin Elementary School
-Grade School (1995-2001)
TRAININGS and SEMINARS

THM Front Desk Up selling training program

Shangri-la Care 1: Shangri-la Hospitality from Caring People

Shangri-la Care 2: Delighting Customers

Shangri-la Care 3: Taking Ownership

Shangri-la Care 4: Recovery to Gain Loyalty

Fidelio OS and Opera PMS

Shangri-las Food Safety Management System

Hazard Analysis Critical Control Point (HACCP)

AWARDS and RECOGNIZITION

Traders Hotel Customer Delight Awardee (Silver Star of June and

August 2011)

Traders Hotel Customer Delight Awardee (Gold Star of October and

November 2011)
CHARACTER REFERENCES

Mr. Edward Clyde Manuel

Duty Manager, Traders Hotel Manila
3001 Roxas Boulevard, Pasay City
09278061984/ 02 523 7011

Mr. Butch Sacay

Duty Manager, Sofitel Manila Hotel
1300 Pasay City Manila

Mr. Rein Sagun

Asst. Front Office Manager, Crowne Plaza Galleria Manila
+639155601526