SYNOPSIS

The Impact of Stress Management on Employees

For registration to the degree of
MBA Human Resource
Management
IN THE FACULTY OF MANAGEMENT

THE IIS UNIVERSITY, JAIPUR

Submitted by
Jyoti Bhardwaj
ICG/2013/15704
Under the Supervision of
Miss. Srishti Agarwal
Department of HRM& IB
2014-2015

Table of Contents

S.No.

Topic name

1.

Introduction

2.

Review of Literature

3.

Relevance of the study

4.

Research Methodology
a) Objectives of the
study
b) Hypothesis of the
study
c) Research design
d) Sample design
e) Scope of the study
f) Significance of the
study
g) Collection of data
h) Statistical tools

5.

Limitations of the study

6.

Categorization of chapters

Page no.

INTRODUCTION
STRESS:
Refer to an individual response to a disturbing factor in the
environment and the consequence of such reaction. Stress is
mostly understood to be negative but it has positive dimension
also. Where stress brings out something better from an individual,
it is called stress.
The stress experience
1. The person perception of the situation.
2. The person past experience
3. The presence or absence of social support.
4. Individual difference with regard to stress reaction
Stress refers to the strain from the conflict between our external
environment and us, leading to emotional and physical pressure.
Individuals unique perception of the tension between the two
forces. Not all stress is bad. For example, positive stress, also
known as eustress, can help an individual to function at optimal
effectiveness and efficiency. Stress is not necessarily something bad it all
depends on how you take it. The stress of exhilarating, creative successful work is
beneficial, while that of failure, humiliation or infection is detrimental.

Types of Stress
1. Physical stress (from physical exertion)

2. Chemical stress (from exposure to a toxin in the environment,

including from substance abuse)
3. Mental stress (from taking on too much responsibility and
worrying about all that has to be done)
4. Emotional stress (from felling such as anger, fear frustration
sadness,)
5. Nutritional stress (from deficiency in certain vitamins or
nutrients in fat or protein or food allergies)
6.Psychospiritual stress (from unrest in your personal relationship
or belief system, personal life goals and so on in general the
factor that define whether or not you are happy)

There are many different causes of stress, and that which causes stress is
also known as a stressor. Common lifestyle stressors include performance, threat,
and bereavement stressors, to name a few. Performance stressors are triggered
when an individual is placed in a situation where he feels a need to excel. This
could be during performance appraisals, lunch with the boss, or giving a speech.
Threat stressors are usually when the current situation poses a dangerous threat,
such as an economic downturn, or from an accident. Lastly, bereavement stressors
occur when there is a sense of loss such as the death of a loved one, or a prized
possession.
Thus, there are various stressors, and even more varied methods and
techniques of dealing with stress and turning it to our advantages. In order to do so,
we must learn to tell when we have crossed the line from positive to negative
stress.

A lot of things can cause stress. You may feel stress when you go on a job
interview, take a test, or run a race. These kinds of short-term stress are normal.
Long-term (chronic) stress is caused by stressful situations or events that last over
a long period of time, like problems at work or conflicts in your family. Over time,
chronic stress can lead to severe health problems.
Personal problems that can cause stress
Your health, especially if you have a chronic illness such as heart
disease,diabetes, or arthritis
Emotional problems, such as anger you can't express, depression, grief,
guilt, or low self-esteem
Your relationships, such as having problems with your relationships or
feeling a lack of friendships or support in your life
Major life changes, such as dealing with the death of a parent or spouse,
losing your job, getting married, or moving to a new city.

Stress management: refers to the wide spectrum of

techniques and psychotherapies aimed at controlling a persons
level of stress, especially chronic stress , usually for the purpose
of improving everyday functioning. It is the effort to control and
reduce tension that occurs with a difficult or unmanageable
situation.

Retail sector
Retail is the process of selling consumer good and/or services to
customers through multiple channels of distribution to earn a
profit. Demand is created through diverse target markets and
promotional tactics , satisfying consumer wants and need through
a lean supply chain. Nowdays

Shoppers Stop is an Indian retailing company promoted by

K.Raheja , started in year 1991 with its first store in Andheri ,
Mumbai . It is one of the leading retail store in India . Shoppers
Stop has 74 stores across 35 cities in India. Specifically, shoppers
stop stores retail clothing, accessories, jewelery, handbags ,
beauty products and decor products. Shoppers Stop launched its
e store with delivery across major cities in India in 2008.

Review of Literature

The study of stress begins with a difficulty of definition.

Williams (2008) describes stress as one of the most
inaccurate words in the scientific literature because it is
used to describe both the sources and the effects of the
stress process.
MacLean (2009) remarks that the word is sometimes
used to denote stressful events, sometimes to denote the
effect of these events on work performance, and
sometimes to denote an individuals reaction in terms of
disordered health. This confusion permeates much of
the literature. Not only is there disagreement about the
meaning of the term, there is disagreement about how
it should be measured and there is a lack of
understanding about quite how aspects of the
environment might actually make a person ill.
Marmot and Madge, (2008) These issues about the
fundamental nature of stress preoccupied many
researchers during the seventies and eighties as they
tried to determine whether stress was a characteristic of
the environment, an experience felt by the person, or a
transactional phenomenon created by the process of the
person interacting with the environment
Schuler and Jackson, (2005) appear to apply this
belief specifically to stress research when they argue that
the measurement of the stress state should be based
primarily on self-report measures which focus on the
appraisal process and on the emotional experience of
stress. Instruments for collecting such self-report data
in a systematic and rigorous way have been developed
Cox (2000) comment that sadly, much of what is
currently published on occupational stress and health is
weak methodologically, the available evidence being
based to some extent on cross-sectional studies where

key variables are measured and linked only in terms of

self-report

Research Methodology
Relevance of the study
The topic stress management is of eminent importance to know
about employees involvement and commitment towards job and
organization. It helps to understand how stress impacts the
working and performance of employees.
It will help us to focus on developing better understanding of
variables such as values of organization, factors causing stress
and strategies to manage stress among employees. The objective
is to understand the relevance of stress management among
employees and to provide suggestion to overcome stress.

Objective of the study

To study the factors causing stress among the employees.
To study about the effect of stress on employees.
To select the proper strategies to manage stress among the
employees.
Identify situation that cause stress

Hypothesis of the study

A hypothesis can be defined as a logically conjectured

relationship between two or more variables expressed in the form
of testable statement.
Null hypothesis (H0): There is no significance difference in the
engagement of employees on the basis of age and gender.
Alternate hypothesis (H): There is a significance difference in
the engagement of employees on the basis of age and
gender.there is no. between the stess of
employees and gender.

Research design:

A research design specifies the methods

and procedures for conducting a particular study. It is the map or
blueprint which the research is to be conducted . This type of
research is one which aims at finding new relationship. Since we
are not having any control over the variable of this study.
Design used in the project was Descriptive research, because it
helps to describe a particular situation prevailing within a
company. Careful design of the descriptive studies was necessary
to ensure the complete interpretation of the situation and to
ensure minimum bias in the collection of data.

Sample design: In sampling technique , information is collected

only from represtative part and conclusion are drawn accordingly.
A survey was conducted , consisting of a sample of randomly
selected people bet age group of 20- 40 years
Sample size : 94

Scope of the study

This particular study about the impact of stress management on
employees is restricted within the organization. This is not
because of non availability of resources but the nature of the
study itself restricts it. It studies the existence or non existence of
stress among the employees in the organization and identifies the
factors contributing for stress . it also provide various steps
adopted by the organization for managing the work stress of the
employees, which can be used as future reference for decision
making and policy making with regard to the employees.

Significance of study:
The project undertaken by me on STRESS MANAGEMENT proves
very significant element to know about the stress level of the
employees of SHOPPERS STOP. As it concerning the entire
spectrum of human resource management functions. So, the
study helps me out:
To measure the level of stress of employees with respect
to company.
To know about the attitude of the employees towards the
management.
Helpful in reducing the staff turnover.
Thus these points assist the management to take corrective
action to give maximum satisfaction to their employees.

Data Collection
The information collected through research methodology must be
accurate and relevant. Data collection method can be classified
into two methods.

Primary Data:
The primary data are those which are collected a fresh and for
the first, and thus happens to be original hi character. We can
obtain primary data through observation or through direct
communication with respondents in form or another or through
personal interview. There are several methods of electing primary
data, but in this research work primary data collected by using
questionnaire.

Secondary Data:
Secondary data means data that are already available i.e. they
refer to the data which have been already been collected and
analyzed by someone else.. Secondary data may either be
published data or abolished data. In this research work,
secondary data collected through the Internet Company manual
and booklets Books etc.

Statistical Tools
Bar graph
Pie chart
The programming used will be SPSS and the word.

Limitation of the study:

 The researcher had limited time to conduct this

research due to time constraint.
Sample size is too large which makes research limited
to few thoughts

Categorization of Chapters
Introduction
Introduction to stress
Historical foundation
Types of stress
Models of stress
Coping with stress at workplace
Stress management+
Remedies to reduce stress
Techniques of stress management

Research