BEN PUMPHREY

(805) 480-0586

Newbury Park, California

bpumphrey@verizon.net

CEO | COO | CTO

GLOBAL C-LEVEL EXECUTIVE LEADER in Operations, Information Technology (IT),
Finance, Systems Engineering, World-Class and Large-Scale Program, Product and
Project Management, employing Best-Of-Class Business Philosophies.
AN AMALGAM of charismatic modern-styled business leader and old school business
fundamentalist.
A RECOGNIZED THOUGHT LEADER experienced leading a wide diversity of organizations
from small start-ups to large corporations offering the leadership skills to succeed in
both conventional business environments and those fueled by evolving, bleeding edge
and new technologies.

Professional Profile

Record of consecutive years of growth in sales, client base expansion, rates of return, revenue,
cost reductions and profitability

Proven expertise implementing process improvement and cost reduction programs

Managed multiple organizational budgets and projects as large as $5 million

Long track record of creating cloud-based solutions early on in the inception of the technology
for one of the three largest Internet payment companies, with emphasis on credit card, debit card
and gift card processing for eCommerce merchants.

Recognized leader and key contributor to executive management teams in delivery of

program, product, project and operations management, as team leader, communicator, consultant
and presenter in multiple industries

Experienced in design and implementation of hardware and software-based applications and

operating systems, infrastructure, logistics support management information systems, wireless,
ERP Systems, and Point of Sale (POS), eCommerce and wireless credit card processing
applications

Key contributor to the success of many new businesses, helping explore opportunities
associated with new and evolving technologies

Highlights

Led creation of a wireless electronic health record dialysis solution to connect kidney disease
patients to dialysis machine in monitoring dozens of key indicators for patient records

Led successful project that enabled cellphone-based credit card processing for mobile
merchants such as taxi drivers

Successfully managed a variety of product lines and projects valued from $1M to $5M and
returning $15-20M in revenue growth

Conceived, designed and implemented corporate-wide ERP systems using new technologies
to provide full support to multiple disciplines, including sales, finance, development, change
management, project management, and key processes across all divisions

Established and managed three (3) Project Management Offices (PMO) ensuring the adoption
of world-class disciplines and greater executive visibility

Successfully restored cost-effectiveness to a matrix-based billion-dollar avionics program

running at a billion-dollar loss and a year behind schedule, when cost to build a single aircraft stood
at $43B

Logistics Administrator and Configuration Management Manager for the B-2 Bomber
Program with over 6000 engineers and 5000 other professionals

Served in Key Master Scheduling and Procurement Roles at General Dynamics on Space
Launch Vehicle Program for NASA, and Air Force satellite programs

Teamed with computer scientists on development of one of the original Intel microchips
(80286) which opened the door to personal computers and served as a core component to the
launch of the Galileo Space Telescope and secured $15M in additional funding for the space program

Key Competencies (A-Z)

Agile Software Development Project Management / Business System Analysis, Development &
Upgrading / Change Management / Client Development / Configuration Management, Hardware &
Software / Corporate ERP (back-office) System Integration & Streamlining / Contract Management,
Negotiations / Customer Relations / Cross-functional Team Integration / e-Commerce /
Operations / Finance & Accounting / Financial Pro Forma / Formal Business Plans / Human
Resources Management / Integrated Master Scheduling / Key Process Indicators (KPIs) & Metrics
Development / Logistics / Organizational Design & Process Improvement / Mobile Commerce /
Payment Gateway Development /
Organizational Implementation of Software Engineering Disciplines (e.g., Capability Maturity Model
Integration (CMMi), Software Development Lifecycle (SDLC) & Rational Unified Process (RUP)) /
Program Portfolio Management / Policies and Procedures / Process Improvement and Streamlining
/ Process and Systems Automation / Product Life Cycle Process (PLCP) Management /
Project Portfolio Management & Implementation / Service Level Agreements (SLAs) / Stage Gate
Product Management Control / Strategic Acquisition / Strategic Planning & Management / Strategic
Product Roadmap Development / Subcontract Management / System Architectural Design /
Technical Business Analysis / Wireless Technology

Career Accomplishments

Enabled profitable corporate operation despite dramatically declining sales of 20-30% over 4 years
by consolidating 18 nationwide sales profit centers down to a single primary office, reducing yearover-year operations costs by several million dollars through reduction in manpower and
operational costs and negotiating significantly reduced debt settlements (Surrex Solutions)

Conceived, architected and oversaw the development and implementation of a fully automated
proprietary ERP system with real-time dashboards delivering cost savings of $75K to $100K or
more per month and increased productivity

Teamed with CEO and executive management team to redefine and remodel the sales
compensation plan eliminating non-profitable sales activities and refocusing sales towards
bottom-line profitability

bpumphrey@verizon.net

Ben Pumphrey

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Consolidated corporate operations and back-office support assuming multiple additional

management positions including CTO, Controller and Director of Human Relations, thus
flattening the organizational structure to offset repressed sales by more than $1 million per year

Led implementation of two new highly profitable wireless Point of Sale (POS) product lines,
meeting US, Canadian and European certification requirements (Waysystems)

Built product from scratch which generated $2.5M or 14% in profit selling 5,000+ units per
month to First Data, 20,000 to Brazil, yielding 40% margin at $2,000 per unit

To turn company around, conceived a third very successful product provided by a Brazilian
partner to sell and market in South America and Asia, bringing the product to market in just 6
months, ramping up sales to 5,000 per month in less than a year from project start

Led record implementation of 3rd party cloud-based Product Life Cycle Management System
(Arena Solutions) to integrate Cad-Cam and Solid Works-based manufacturing with SalesForce
ERP-based sales and marketing in 6 months (Chatsworth Products)

Managed 3-year growth of cloud based e-Commerce gateway to a top 5 worldwide solution utilizing
strategic product branding to add nearly 40,000 additional merchants to existing 43,000 Internetbased for total of 83,000 merchants, resulting in annual revenue of $50-60M (First Data
Corporation)

The LinkPoint Gateway was one of the first successful demonstrations of cloud-based
technology in the e-Commerce industry

Led successful completion and implementation of over 100 diverse projects ranging from
smaller business initiatives in the $50K to $100K cost range, to customized applications for key
clients, to large-scale hardware and software architecting projects in the $3 to $5 million range

Launched corporate-wide project to redirect payment processing from failed SurePay gateway
and reboard 9,600 merchants to reliable LinkPoint, mitigating 1000s of bad transactions and
avoiding any potential lawsuits and legal ramifications

Launched project to create a white labeled version of the LinkPoint gateway at the request of
several banks including Wells Fargo, Chase, Wachovia and PNC, marketed as YourPay for
optional client branding

Exceeded 10,000 merchant sales goal growth by 100%, hitting 20,000 new merchants
processing with YourPay

Introduced new Application Program Interface (API) software support programs to provide realtime technical and operational support data, and renegotiated service contracts with multiple
major clients to eliminate both support cost overruns and $5M of annual revenue risk

Conceived and product-managed a 3-phase project to co-brand the First Data International
ANZSA region (Australia, New Zealand, Southeast Asia) e-Commerce offering, including credit
and debit card transaction processing, merchant boarding and account billing services, to widen
gateways international footprint, adding 5,000 merchants and generating $4M of additional
annual revenue

Created a Program Integration guide for the B-2 Bomber Defensive Avionics Team to meet all Air
Force and government standards, achieving the highest rating of 4 and $30M in incentive and
award fees, recorded as pure profit (Northrup Grumman)

Reduced average lead times for critical vehicle parts by 25%, managing a $64M budget for

bpumphrey@verizon.net

Ben Pumphrey

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procurement / acquisition of parts & materials for all space launch vehicle programs (General
Dynamics)

Career History
Surrex Solutions Corporation, El Segundo, CA
2008 2014
Surrex EHR Solutions and Surrex Project Solutions
IT Outsourcing company based in the Los Angeles vicinity with sales offices across the United States
and Mainland China.
COO, CTO and Program Management Senior Executive
Chief Analytics Officer and President, Surrex International
Sr. Consultant Surrex Project Solutions 2008
BLP Executive Consulting, Newbury Park, CA
2008 2008
Executive consulting services specializing in program, product, project, and process management.
Founder and President
Chatsworth Products, Inc., Westlake, CA
2007 2008
Worldwide manufacturer of Data Center Server and equipment racks, cabinets, cable management
systems, and peripheral devices.
Manager Information Technology Business Systems and Processes
Way Systems Corporation, Woburn, MA
2006 2007
Start-up specializing in credit and debit card transaction processing using wireless mobile phone
technology with operations in US, Europe, China, Taiwan, Mexico, Canada, and South America.
Vice President - Program Management Office
First Data Corporation, Moorpark, CA
1999 2005
The largest processor of credit card transactions for merchants and financial institutions with annual
sales revenue exceeding $10 billion with over 24K employees operating in 35 countries worldwide.
Director, Project and Product Management
Northrop Grumman Corporation, Pico Rivera, CA
1984 1999
One of the top 3 aerospace companies worldwide with annual sales exceeding $25 billion and over 65K
employees.
Program Manager, Program Management Office
Manager, Various Technology and Operational Positions
General Dynamics Corporation, San Diego, CA
1979 1984
Market leader in business aviation, combat vehicles and systems, etc., with annual sales exceeding
$31 billion and over 93,000 employees worldwide.
Procurement Administrator
Master Scheduler

Education & Development

MBA, National University, San Diego, CA
BS, Business - Production Management, San Diego State University, San Diego, CA
Member, San Diego State University Sigma Iota Epsilon Honorary Management Society

Project Management Professional (PMP) Certification

Bilingual English/French

bpumphrey@verizon.net

Ben Pumphrey

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