Looking for Real Exam Questions for IT Certification Exams!

We guarantee you can pass any IT certification exam at your first attempt with just 10-12
hours study of our guides.
Our study guides contain actual exam questions, you will get word to word same on your
actual test; accurate answers with detailed explanation verified by experts and all graphics
and drag-n-drop exhibits shown just as on the real test.
To test the quality of our guides, you can download the one-fourth portion of any guide from
http://www.certificationking.com absolutely free.
Besides, we also offer complete version of following exams absolutely free. You can start
your certification from these free guides and if you are satisfied you can buy the rest
Microsoft: 70-270, 70-305 Cisco: 642-901 Oracle: 1Z0-007, 200 CompTIA: 220-601
SUN: 310-014, 310-044 Citrix: 1Y0-A01, 1Y0-256 CIW: 1D0-420 Novell: 50-686
Adobe: 9A0-029 Apple: 9L0-005, 9L0-505 Avaya: 132-S-100 Cognos: COG-105
CWNP: PW0-100 EMC: E20-001 Hyperion: 4H0-002 HP: HP0-771, HP0-J24
IBM: 000-253, 000-700 Juniper: JN0-100, JN0-201 Lotus: LOT-739
Nortel: 920-803 SAS: A00-201 SNIA: S10-100 Sybase: 510-015
Symantec: 250-101 TeraData: NR0-011

For pricing and placing order, please visit http://certificationking.com/order.html

We accept all major credit cards through www.paypal.com
For other payment options and any further query, feel free to mail us at
info@certificationking.com

Exin EX0-102: Practice Exam

QUESTION NO: 1
What is a process within the Service Monitoring and Control SMF?
A. Continuous monitoring
B. Purge event logs
C. Service monitoring requirements
D. Static monitoring definition
Answer: A

QUESTION NO: 2
Does the concept ision?identify what a project team can accomplish within its constraints?Does
the concept ?ision?identify what a project team can accomplish within its constraints?
A. Yes
B. No
Answer: B

QUESTION NO: 3
Does the Team SMF ensure that someone is ultimately accountable for the work required in the
Plan Phase?
A. Yes
B. No
Answer: A

QUESTION NO: 4
Which SMF has 'Filter the problem' as a process step?
A. Customer Service
B. Service Monitoring and Control
C. Operations
D. Problem Management
Answer: D

www.CertificationKing.com

Exin EX0-102: Practice Exam

QUESTION NO: 5
What does the Reliability SMF process flow include?
A. Assess, monitor and control risk
B. Define service requirements
C. Ensure good service
D. Maintain work instructions
Answer: B

QUESTION NO: 6
The Change and Configuration Management SMF has a set of processes assigned to it. Which
process is the first in order?
A. Approve the change
B. Baseline the configuration
C. Classify the Change
D. Initiate the Change
Answer: B

QUESTION NO: 7
Which Management Review evaluates IT staff performance and operational efficiency?
A. Operational Health review
B. Policy & Control review
C. Release Readiness review
D. Service Alignment review
Answer: A

QUESTION NO: 8
What is compliance?
A. An application of risk management that ensures IT's conformance with company-specific
policies, governmental regulations and laws
B. A design that involves understanding the business requirements and defining the features that
users need to do their job
www.CertificationKing.com

Exin EX0-102: Practice Exam

C. A plan that aligns an organization objectives into a cohesive approach to deliverservices that
support business strategyA plan that aligns an organization? objectives into a cohesive approach
to deliver services that support business strategy
D. A state that occurs when the technical and business goals of the IT organization match the
goals of the overall business
Answer: A

QUESTION NO: 9
Which role type investigates and resolves an underlying problem?
A. Customer Service Representative
B. Incident Resolver
C. Problem Analyst
D. Problem Manager
Answer: C

QUESTION NO: 10
Performing IT accounting is part of which SMF?
A. Business/IT Alignment SMF
B. Financial Management SMF
C. Policy Management SMF
D. Reliability Management SMF
Answer: B

QUESTION NO: 11
What is a key outcome of the Financial Management SMF?
A. Delivered business value
B. IT has a strategic plan
C. Proactive and cost justified availability plan
D. Regulatory compliance
Answer: A

www.CertificationKing.com

Exin EX0-102: Practice Exam

QUESTION NO: 12
Is the primary goal of the Manage layer to establish an integrated approach to IT service
management activities?
A. Yes
B. No
Answer: A

QUESTION NO: 13
What is a goal of Financial management?
A. Aligning IT strategy to organizational goals and objectives
B. Contributing to business cases for changes to IT services based on a sound understanding of
the revenue gained
C. Ensure that the work required to successfully operate IT services has been identified and
described
D. Prepare a risk assessment
Answer: B

QUESTION NO: 14
What does the focus of the Governance, Risk and Compliance SMF in the Plan Phase not
include?
A. General regulatory environment
B. High-level risks
C. Investment determination
D. Internal controls defined
Answer: D

QUESTION NO: 15
How many SMFs are there in the Operate phase?
A. Two
B. Three
C. Four
www.CertificationKing.com

Exin EX0-102: Practice Exam

D. Five
Answer: C

QUESTION NO: 16
Consider a change that has been performed before and is part of the operational practice of the
business. What is the category of this change?
A. Minor
B. Standard
C. Major
D. Significant
Answer: B

QUESTION NO: 17
When is the milestone review report signed off in the Project Planning SMF?
A. After approving the request for change
B. After approving the functional specification, master project plan and master schedule
C. After it has been transferred to IT Operations
D. Before approving the functional specification, master project plan and master schedule
Answer: B

QUESTION NO: 18
What Management Review (MR) determines whether IT is working on the right things and clarifies
the business value of proposed projects?
A. Policy and Control
B. Portfolio
C. Release Readiness
D. Service Alignment
Answer: B

QUESTION NO: 19

www.CertificationKing.com