RESUME

JAMES MCTAGGART
PERSONAL PARTICULARS
Address:

13 McGill Ct, Rockhampton QLD, 4701

Telephone: 0412 631 866

Email:

james.mct@me.com

QUALIFICATIONS, TICKETS AND CERTIFICATES

Queensland Drivers Licence: C Class

Certificate III in Information Technology

Bachelor of Business: CQ University - Frist Year GPA 6.5

Completed Senior Certificate Rockhampton Grammar School

2012

2011

SYSTEMS EXPERIENCE
Microsoft Oce: Word, Excel, Outlook, Publisher, PowerPoint

Adobe Creative Suite: CS4, C55

EMPLOYMENT HISTORY
Bridge Computers - Rockhampton
Owner/Manager: March 2013 - July 2014
Managing and supervising up to seven employees including junior sta,
technicians, sales sta and managers to ensure work was completed as per
customer requirements

Establishing, developing and maintaining strong relationships with customers

and prospective customers through the provision of excellent customer
service

Assisting with providing technical services to customers in store

Overseeing and coordinating the servicing and maintenance teams

Continually promoting the business by using the radio, in store and online
advertising, including writing and building advertisement editorials in
partnership with local agencies

Developing business marketing concepts including marketing using online

tools such as using Facebook to deliver specific and targeted advertising for
the business

 Displaying a comprehensive understanding of products and services with the

ability to communicate products and features to customers in non-technical
terms

Professional development of employees including training sta

Managing all financial and account duties including payroll, invoicing and
reconciliations, as well as ensuring BAS and required information was
submitted to the accountant for processing

Liaising with suppliers and manufacturers to ensure warranties, repairs and

replacements were managed in accordance with specifications

Completing all required documentation including sales management reports

and contracts

Researching, developing and sourcing new products and services to meet

customer needs

Developing clear and eective written proposals and quotations for current
and prospective customers

Eectively dealing with conflict situations including promptly resolving

customer complaints or issues

Setting standards of performance and attainment for sta and providing

regular feedback

Ensuring all employees complied with Workplace Health and Safety policies,
procedures and legislation and company policies and procedures

Key Achievement:

At the time the business was sold, Bridge Computers had a portfolio of more
than 3500 individual customers within 15 months of trading

Continuously ran successful Facebook advertising campaigns consisting of

multiple advertisements targeted to demographic specifics including, age and
gender, interests, type of mobile device or computer used, and buying habits.
Paid reach of up to 50,000 users per day with an engagement of more than
20%

Increased the sales/income of the business from opening by up to 75%

within the first 18 months of trading

Harvey Norman - Rockhampton

Sales Consultant: June 2011 - June 2012
Promoting sales through direct customer interaction within the Computer
Department

Providing excellent customer service skills when assisting customers with

their purchases

Promoting products and specials in store to maximise profits and to ensure

KPIs were consistently met

Assisting stores with the set up and display of merchandising including

unpacking new stock

 Processing sales using the point of sale register and Eftpos terminals and
competently handing cash including end of day banking reconciliations

General cleaning and tidying the store to maintain store presentation

Abiding by company policies and procedures and working in a safe manner

as per Workplace Health and Safety requirements

Vita Group/ Next Byte - Rockhampton

Sales Consultant: June 2012 - February 2013
Providing excellent customer service including assisting customers with
purchases, handling customer enquiries and complaints

Exceeding individual and team KPIs and sales targets and using strong
customer communication and negotiation skills to upsell products and
merchandise

Working as an Apple Product professional to provide advice to customers

Processing sales paperwork, warranty paperwork and service reports as

required

Working collaboratively as a team to ensure work was completed within

required timeframes and customer requirements were met

REFEREES
Available upon request