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Technically inclined and dynamic professional, with background in customer service/support, system support, and
system administration. Leverage familiarity in system resource usage, security, operational standards, system
performance monitoring and maintenance. Thrive in environments that constantly embrace new technology.
Possess keen attention to detail and unswerving commitment to the highest standards of professional and personal
service. Demonstrate strong ability to understand and communicate complex technical concepts.
TECHNICAL ACUMEN
Operation Systems
Server 2008, 2008 RT, 2012, Linux Debian, Redhat Windows XP, Vista, 7 and 8
Software
Languages
Virtualization
VSphere/VMware, Hyper V
Cloud computing
Azure, NetApp
Others
EDUCATION
ASSOCIATES DEGREE IN SYSTEM ADMINISTRATION, Expected Graduation Date: May 2015
MADISON COLLEGE, MADISON, WI
Student Representative, Planning and Development Council
RELEVANT SKILLS
IT SUPPORT
Assume full accountability in accomplishing service transactions in line with the define procedures using pcbased software
Led the implementation of a retention program in order to minimize turnover rate.
Identified and resolved computer problems over the phone for Sony customers.
Contacted customers to determine any software or hardware problem with their computer.
Exemplified exceptional analytical and communication skills to provide resolution to networking problems
Executed and utilized call center application software, as well as IT infrastructure; generated database to
monitor training, sick calls, schedules for the staff, and to check yearly performance evaluation
Facilitated training for staff regarding computer and email use to enable easy communication with clientele
Dealt with installing , configuring, and troubleshooting personal computer systems, Microsoft Windows client
operations systems, and Microsoft Windows Server Operations Systems, as well as basic TCP/IP networking
services on Microsoft Windows and network operating system
Generated an Active Directory environment on Microsoft Window Server
JEFFREY VANDENORTH
6330 PHEASANT LANE #15, MIDDLETON, WISCONSIN 53562
608.301.5452 HISCMADISON@GMAIL.COM WWW.CHEESEHEADTEC.COM
CUSTOMER SERVICE/SUPPORT
Earned selection as an IT person for the office within a few months of tenure for demonstrating excellent work
performance
Brought significant increase in No Show/No Call incidents by 40% through effective communication with
customers
Streamlined strategic effort in driving more than 94% in first call resolution during the entire tenure; received
fast-track promotion to team leader in two weeks
Initiated and implemented QuickBooks to the Marina; thus improving accounting practices
PROFESSIONAL EXPERIENCE
FSI, MADISON, MI
CUSTOMER SERVICE REPRESENTATIVE
2010
2008
20072008
20052007
19942005
19942005