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Forgiveness
Listening
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Over the past four years, I have seen what I describe as four big events. First, the telecom
revolution. When I arrived, you never knew if you would have dial tone when you picked
up the receiver. If you had dial tone, there was a question of whether the connection would
be made to the number dialled. If connected, you never knew how long you would stay
connected. Today, Indian telecom approaches world-class standards. Cell phones are
common, even in villages where land lines still do not exist. Between 2000 and 2005, India
added about 18 million fixed phone lines and nearly 73 million mobile connections.
Teledensity grew more than three -fold to 11.5 percent; in urban areas to almost 35 percent.
Waiting lines for phone connections have ceased to exist. I describe telecom as the "poster
child" for privatisation and deregulation.
My second big event is the creation of a new class of consumers driven by the emergence
and growth of software, backroom processing, technology and financial services industries.
Employees in these industries are highly educated and relatively younger than the workers in
other industries. Today, this group earns a good wage and has a propensity to spend. And,
with the opening up of the economy, now has a wide choice of products and services to buy.
Today, you can have delivery in two or three days at very competitive prices. Color
televisions had to be purchased on the gray market, unavailable in quantity or variety.
Today, virtually every manufacturer sells the latest models of color televisions. Computers
and laptops attracted high duties and needed registered in one's passport to be taken in and
out of the country. The average age of a home buyer in Gurgaon, a suburb of Delhi, has
come down from 55 to 32. further evidence that this new class of consumer has real
purchasing power. The third big event is that Indian industrialists have gained
confidence that they can compete on the global stage. Indian industrialists no longer worry
about multinational companies; they are or want to be MNCs. They no longer talk of level
playing fields. They argue for open markets, free trade and view the globe as their
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My vision includes an enhanced stature in the global community. Relationships with the
United States grow even stronger as both sides recognize that they are natural allies. China
and India find ways to compliment each other economically and learn to live with their
political differences. India plays a leadership role in helping combat the war on terrorism and
re-building Afghanistan and Iraq.
During a question and answer session at an India Today Forum, I stood up to respond to
similar examples of all that is wrong with India, to cries of "aint it awful", to allegations that
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As manufacturing continues to expand to serve both domestic and global customers, it will
create jobs. India's competency in high tech businesses also will create jobs. There are 170
biotechnology companies in India, involved in the development and manufacture of generic
drugs, whose business is growing exponentially. The Indian pharmaceutical industry at $6.5
billion and growing at 8-10% annually, is the fourth largest pharmaceutical industry in the
world, and is expected to be worth $12 billion by 2008. India's telecom infrastructure
provides the largest bandwidth capacity in the world, with well over 8.5 Terabits per second.
India is among six countries that launch satellites and do so even for Germany, Belgium,
South Korea, Singapore and EU countries.
India produces 200,000 engineering graduates and another 300,000 technically trained
graduates every year. Soon India will have the largest working population in the World.
Seven hundred million people out of 1.1 billion people are young. And, the young
population will continue till 2050.
In my 14 years, I learned one big lesson. India is a confusing and difficult place to quickly
enact change and make rapid progress. Consider:
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India is the world's largest democracy with a parliamentary form of Government. That's the
good news. The bad news is; it makes taking tough decisions very difficult. However, I
would never ever trade it for the alternative. I argue the glass is half-full and filling; not
half-empty and running out.
( Courtesy: Ms. Sheela Mistry, Insight Associates)
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Remember the words of Napoleon Hill - "Every adversity, every failure, every
heartache carries with it the seed of an equal or greater benefit." Believe it, it is
(courtesy: Dr. Jayalekshmi Ayyer, GNFC Ltd.)
true!
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24 Karat Information
'Power' needed for 100 Watt Bulb to run for 1 year, in equivalent of..
y400
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Forgiveness
"The weak can never forgive.
Forgiveness is the attribute of the strong"
:Mahatma Gandhi:
Forgiveness.
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Listening
Listening is, in so many ways, the social equity of the world-class cultures
that evolve into world-class organizations. Listening makes people feel
special (and talent leaves organizations mainly because they didn't feel
special).
Listening shows respect. Listening allows you to gather the data that will
improve everything you do. I guess what I'm suggesting to you is that
brilliant performers are brilliant listeners.
Today, just for a day, make the decision to listen masterfully. Don't
interrupt. Don't rehearse your answer while the other person is speaking.
And don't dare check your e-mail or search for text messages while another
human being is sharing their words. Just listen. Just hear. Just be there for
that person.
Everyone has a voice. And we all crave to be heard. Just watch the great
things that unfold when you do.
ROBIN SHARMA
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See The India Story.PPS and Mr. Amitabh Bachchan in Movie The Other India
at
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::Editorial Committee::
Chairman
Mr. Jayen Mehta, GNFC Ltd.
Members
Mr. Mukesh Mehta, Heubach Colour,
Ms. Sheela Mistry, Insight Associates,
Mr. G.M. Patel, GNFC Ltd.
Dr. M.S. Patel, GNFC Ltd.
ePanorama Advisory committee
Mr.K A Shah - President
Mr.Kamlesh Udani - Past President,
Mr.Ashok Panjwani - Executive Member
Bharuch District Management Association
601/602 Vaikunth Township,
Opp: Polytechnic College
Bharuch - 392002, Gujarat - India
: +91 2642 228190
Fax: +91 2642 226619
To send your feedback, suggestions and articles
to Jayen@GNFC.IN
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