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1. Salesforce.

com Overview, Sales and Service Architecture


Data & Navigation
Standard Apps, Objects, & Tabs
About the Sales force Architecture(SaaS, PaaS and IaaS)
Managing Personal Information and Company Profile.
About the Sales Cloud.
About the Service Cloud.
2. User Setup & Login Process
Salesforce.com Editions
Introduction to Sandboxes
Overview of User Records
User Localization Settings
User Authentication
Single Sign On (SAML) & OAuthorization
3. Security Model
Profiles
Permission Sets
Roles
Groups
Manual Record Sharing & Auditing
Delegated Administration
Set Organization-wide defaults
Object-level Security
Field-level Security
Record-level Security
Define Sharing rules
Types of sharing rules
4. Force.com Platform
5. Application Design
Objects and Components
MVC Architecture
Field History Tracking
Lookup or Master-Detail Relationship
Picklist vs Object
Many to Many Relationships
Lookup Filters
Formulas
Record Types
6. Sales Cloud

Lead Assignment Rules


Web-to-Lead
Lead Auto-Response Rules
Lead Conversion
Sales Processes and Opportunity Stages
Forecasting and Quotas
Assigning and Selecting Price Books
Campaigns
Campaign Hierarchy
Campaign Influence
Campaign ROI
Account & Opportunity Teams
Contact Roles
Opportunity Competitors

7. Service Cloud
Case Page Layouts & Status
Service Console
Web-to-Case
Case Escalation Rules
Case Contact Roles & Case Teams
8. Data Modal
Relation ships
Data types
Record Types
Audit fields
DML Operations.
9. User Interface
User Interface settings
Page layouts
Buttons & Links
Applications & Tabs
List Views
Search Layouts
Global Search & Sidebar Search
Fields
Field Usage & Field Types
Visual force
Force.com sites
10.

Business logic
Validation Rules

Formulas
Apex
Triggers
Controllers
Workflow & Approval Process
Email services

11.

Reports & Dash Boards


Reports & dashboards
Advanced filters
Conditional highlighting
Custom summary formulas

12.

Solutions Overview
Communities & Portals Overview
Chatter

13.

Data Management and Tools


Importing & Manipulating Data
Data Migration Tools(Data loader, Excel connector, Ant, Import
Wizards)

14.

Deployment
Test Coverage
Changesets
Eclipse
Deployment using package
Managed / Unmanaged packages

15.

Integration using Salesforce


Real time / Batch mode
API, REST API, Web services and Invoking callouts
Integration options
3rd party middlewares
Salesforce to Salesforce

16.

Salesforce programming best practices


Multi-tenant platform
Governor Limits, Bulkification
Other Apex best practices
Debug monitoring

17.

Content
Content Permissions

18.

AppExchange

19.

Version Control

20.

Salesforce Mobile
Mobile Classic / Touch
Mobile Lite
Salesforce 1
Mobile configurations