Documente Academic
Documente Profesional
Documente Cultură
7. Service Cloud
Case Page Layouts & Status
Service Console
Web-to-Case
Case Escalation Rules
Case Contact Roles & Case Teams
8. Data Modal
Relation ships
Data types
Record Types
Audit fields
DML Operations.
9. User Interface
User Interface settings
Page layouts
Buttons & Links
Applications & Tabs
List Views
Search Layouts
Global Search & Sidebar Search
Fields
Field Usage & Field Types
Visual force
Force.com sites
10.
Business logic
Validation Rules
Formulas
Apex
Triggers
Controllers
Workflow & Approval Process
Email services
11.
12.
Solutions Overview
Communities & Portals Overview
Chatter
13.
14.
Deployment
Test Coverage
Changesets
Eclipse
Deployment using package
Managed / Unmanaged packages
15.
16.
17.
Content
Content Permissions
18.
AppExchange
19.
Version Control
20.
Salesforce Mobile
Mobile Classic / Touch
Mobile Lite
Salesforce 1
Mobile configurations