World Tracer Basic Training New

WORLDTRACER TRAINING
BASIC
(Version 1.0)
CGHD/DGR TRAINING MODULE/v 1.0/November 2010
Page 1
WorldTracer System - General Information

WorldTracer Tracing
and
Management
Members
Is a product of SITA
At present more than 300 airlines / airports / handling agents are
WorldTracer members
One tracing concept replaces the former LL/LZ tracing system
Baggage Tracing Membership

Baggage Management - WorldTracer Management has a good memory:
Membership
Long term storage of all baggage mishandling information. The
system watches the progress of each record and prompts the user
to take the necessary actions.
A statistical analysis system provides detailed reports on the
baggage handling performance and system use.
Fraud prevention system that will prevent the misuse of claims in
Claims Investigation cases of baggage mishandling, damages and pilferages.
Membership
AHL and DPR files are stored on a database to compare claims
world-wide.
This membership provides access for the passenger to his/her
Internet Membership
personal WorldTracer AHL file. The passenger can follow up the
state of tracing of his missing bag, as well as communicate with the
tracing office via the Internet.
Page 2
Active Life of a file

AHL
OHD
QOH
DPR
FWD
180 days open or 60 days after closure.

. whichever comes first
. after that period the files retire and become inactive.
180 days open or 45 days after closure.
. whichever comes first
24 Hours after 24 hrs QOH is purged from the system
180 days open or 45 days after closure
10 Days
. after 10 days FWD is purged from the system
Display and Amend Files

Active Files
Display
AHL/OHD/DPR: with the DAH/DOH/DDP Transaction
Amend
AHL/OHD/DPR: with the AAH/AOH/ADP Transaction
Page 3
Paging Functions
Description
The Paging Function >WMPN will be displayed automatically at the

bottom of the screen display when more pages exist.
General Paging Functions

WMPN - Page Next
WMPB - Page Back
WMPF - Page First
WMPG - Page Current
WMPL - Page Last
File List Display Functions*

WMPD# - Display Item Number #
WMPD - Redisplay File list from beginning
*Notes to list displays:

The list display function is applicable where ever a list of files is displayed.
This applies to:
- MCH matches and FWD forwarding messages in the HIS/A of AHL files
- all lists provided in reports and other displays, such as RAF / ROF / DAH / DOH / DDP /
DFW..
Page 4
IATA Baggage Irregularity Codes

WorldTracer - RL - Reason for Loss Primary Codes
10 -
Station Errors - TAGGING the tag is wrong / no tag at origin station / OHD without tag / not tagged to final
destination / bag received from Check-in without tag.
20 -
Station Errors - SHORTSHIPPED bag left behind at Origin station / bag received too late from Check-in / bag left behind due
to weight / space problems
30 -
Station Errors - LOADING bag is misrouted (loaded into a wrong aircraft) / offloaded or not offloaded by error.
40 -
Station Errors - ARRIVAL error at arrival station / bag received later / bag delivered to a wrong area at airport.
50 -
Station Errors - TRANSFER BAGGAGE bag is left behind at transfer station.
60 -
Station Errors - AIRPORT CONGESTION bag left behind due to technical problems (e.g. conveyor belt break down) / bad
weather reasons / mishandling due to airport security.
70 -
Station Errors - MISCELLANEOUS Mainly used when the fault is not caused by the airline:
e.g. bag mix up matters by PAX / PAX is NO-SHOW and bag is missing / any other reason
including Passenger fault for mishandling / -RL- Reason for Loss is unknown / when
Fault station -FS- is unknown, use this code and give the -FS- to the reporting station.
80 -
-DAMAGED BAGS -
90 -
-PILFERAGE BAGS -
Page 5
Secondary Reason for Loss Codes - RL Station Errors - Tagging - Code 10

11
12
14
15
17
18
Incorrect or no entries on tag

Not checked to final destination
Baggage not labeled
Wrong bag labeled - for example - tag switch
Old tag not removed
Baggage not reconcilable / no or wrong data in check-in system.
Station Errors - Short Shipped - Code 20

21
22
23
24
25
26
Bag left at station of origin / correctly labeled

Bag received too late from check-in
Standby baggage left behind
Bag checked-in airside (intercepted at gate, security, etc) and failed to load
Gate checked baggage left behind
Offloading due space/weight restrictions or resulting from unserviceable handling
equipment (not weather - see RL60s)
Station Errors - Loading - Code 30

31
32
33
34
35
Sorting or Loading error - wrong aircraft

Offloaded by error
Not offloaded
Loaded behind cargo
Sorting or loading error - wrong container or compartment.
Station Errors - Arrival - Code 40

41
42
43
Delivered to wrong area

Delayed delivery to claim area
Delayed delivery of oversized / odd sized baggage to claim area.
Page 6
Secondary Reason for Loss Codes - RL Station Errors - Transfer Baggage - Code 50
51
52
53
54
55
56
57
58
Passenger re-routed, bag not re-routed

Left behind correctly labeled and within MCT (Minimum Connecting Time)
Sub MCT connection due to late arrival of delivering carrier
Failure of other carrier to deliver bag within agreed standard
Transfer baggage not segregated into transfer container or hold
Missed On-line transfer / own carrier
Missed Interline transfer / Alliance or Codeshare Partner
Baggage not reconcilable - no or wrong data in check-in system
Station Errors - Airport General - Code 60

61
62
63
64
65
66
67
Congestion due to industrial dispute

Congestion due to other reasons - Weather
Mishandling due Airport Security - BRS/X-Ray issue
Mishandling due unserviceable equipment - Airport owned / Belt / Sortation system / etc.
Space / Weight restrictions due weather conditions
Error by non - aviation carrier
for example - cruise or ground transportation
Congestion due to customs, police, immigration actions.
Station Errors - Miscellaneous - Code 70

71
72
73
74
75
76
77
78
79
Ticketing errors
Baggage correctly labeled - Passenger offloaded
Bag not claimed by passenger where required
Bag switch i.e. passenger takes wrong bag
Not identified by passenger at security check
Found without tag
Errors by other carrier e.g. tagging etc
Reason for mishandling not detectable
File created in error
Page 7
Secondary Reason for Loss Codes - RL Damage - Code 80

81
82
83
84
85
86
87
88
89
Broken locks or hinges

Handle or strap or wheel broken or torn off
Damage to security inspected baggage
Bag dented / torn or ripped
Bag crushed
Frame broken
Superficial damage including minor scratches
Wet due rain or liquid spillage in hold
Damaged contents
Pilferage - Code 90
91
93
95
96
98
Pilferage including bag damage

Pilferage from security inspected baggage
Pilferage from Crew Baggage
Pilferage from Crew Baggage including bag damage
Pilferage from security inspected crew baggage
Page 8
Transaction List
General Transactions
General
Transactions
Files and
Transaction
3 - Letter - Identifier
AAH
ADI
ADP
AHL
AOH
BDO
BOM
CAH
COH
CDP
CFD
CFI
CCY
DAH
DOH
DDP
DFW
DOF
DFT
DST
DSL
DPR
DQS
MDO
OHD
QOH
PDI
PDE
PIR
PXF
RAW
RAT
RCB
RIB
ROT
ROH
Transaction Name
Amend AHL File
Additional AHL Information
Amend DPR File
Create Advice if Hold File
Amend OHD File
Baggage Delivery Order
Multiple OHD File
Close and update AHL file
Close and update OHD file
Close and update DPR file
Close AHL - Create DPR file
Close AHL/DPR file
Currency Conversion
Display AHL file
Display OHD file
Display DPR files
Display FWD files
Display OHD and FWD files
Display Free Form Text
Display Station Free Form Text
Display Station List
Create Damage / Pilferage File
Multiple Date Questionnaire
Match Delay Override
Create On-hand Bag File
Create Quick On Hand
Past Date File Information
Amend Past Date File Information
Display Property Irregularity Report
Place Message in Action File
Reactivate in WorldTracer Tracing
Reinstate AHL in WorldTracer Tracing
Re-create AHL/OHD Baggage File
Reassign in Baggage Management
Reinstate OHD in WorldTracer Tracing
Request OHD Bag
Page 9
RPD
SHC
SAH
SOH
SUS
TNT
TTY
General
Transactions
3 - Letter - Identifier
Forwarding
FAH
FOH
FOH QOH
FLZ
FWD
Group Files
GPR
DGP
AGP
GTN
GAL
Retrieve Past Date File

Send Hard Copy
Suspend AHL in WorldTracer Tracing
Suspend OHD in WorldTracer Tracing
Suspend AHL or OHD in WorldTracer Tracing
Tag Number Tracing
Send Teletype Message
Transaction Name
Forward Held (AHL) Bag

Forward OHD Bag
Forward Quick On Hand Bag
Forward OHD Bag to HDQ
Create Forward Mishandled Bag File
Create Group Property Report File
Display Group Property Report
Amend Group Property Report
Group Tag Number Trace
Create Group AHL Files
Page 10
Create AHL - Advise if Hold

Mandatory
Elements
Matching
Elements
NM
Name
IT
Initials
RT
Routing
FD
Flight/Date
CT
Colour/Type
TK
Ticket Number
PA
Permanent
Address
NP
Number of
Passengers
IT
Initials
BR
Baggage
Itinerary
BP
Bag Phone
Number
PR
PNR Locator
BW
Baggage
Weight
PS
Passenger
Status
AG
Agent
RT
Routing
BI
Brand
Information
PN
Permanent
Phone Nr.
CC
Contents
FD
Flight/Date
PA
Permanent
Address
TP
Temporary
Phone Nr.
EA
Passengers
Email Addr.
CT
Colour/Type
TA
Temporary
Address
FX
Fax Number
LD
Local
Delivery
DA
Delivery
Address
PN
Permanent
Phone Number
NM
Name
TN
Tag Number
AB
Address on Bag
FL
Frequent Flyer ID
Elements
required
by HDQ
Elements
required
for AHL
Closure
DQ
Date
Questionnaire
CS
Costs/Payments
CA
Claim Amount by
Pax
CR
Cost Remarks
CP
Cellular /
Mobile Phone
RC
Reason for
Loss
Comments
Display mask:
1. Without tag number:
>WM AHL M
2. with tag number: TNT
>WM TNT BOMLX
TN LX123456
Page 11
Create AHL - Advise If Hold

AHL with 1 Bag missing
>WM AHL BOMLX
TN LX123456
NM WILSON
.IT JW
.PT MR/JOHN
.PS C/CL
CT BK01WHX
.CL 123
.FL 222014501012499 .NP 01
BI SAMSONITE
.BI
.BI
RT JFK/ZRH/BOM
FD LX087/25OCT/LX154/26OCT
BR
BL JFK
.DB BOM
CC
.HCY .AG VQ/BOMLX .BW 01/18
.TK 7248973597575653
PA 217 MADISON AVE 48 ST NY
PN 212 505 2416
.CP 001 6768154587
EA JOHN/U/WILSON/A/MYBAGISMISSING/D/COM
TA HOTEL LEELA KEMPENSKI MUMBAI
.DV 15NOV
TP 022 66911234
LD PLS CTC PAX - TEL TP
DA
DQ 26OCT
CS
System Response - PIR - Property Irregularity Report

>WM PIR AHL BOMLX12345
/DRY/ 1 BAG CREATED 26OCT09/1630GMT/ BOM CONTROL
Note
AHL = shortened input for BAH
Create a Non - Tracing File:

Create a Suspended File:
AHL/N
AHL/S
Page 12
Create AHL - Advise If Hold

AHL with 2 Bags missing
>WM AHL BOMLX
TN LX123456/LX654321
NM WILSON
.IT JW
.PT MR/JOHN
.PS C/CL
CT BK01WHX/BU22XXX
.CL 000
.FL 222014501012499 .NP 02
BI SAMSONITE
.BI YY/ GN RIBBON
.BI
RT JFK/ZRH/BOM
BR
BL JFK
.DB BOM
CC
.TK 7248973597575653
PN 212 505 2416
.CP 001 6768154587
EA JOHN/U/WILSON/A/MYBAGISMISSING/D/COM TA
HOTEL LEELA KEMPENSKI MUMBAI
.DV 15NOV
TP 022 66911234
DA
DQ 26OCT
CS

/DRY/ 2 BAG CREATED 26OCT09/1630GMT/ BOM CONTROL *
*Note:
Placement of Control Station in AHL Files

In AHL files it is mentioned who is controlling the file.
The information is placed in the DIARY AREA.
Page 13
AHL
Mask and Elements
Complete the Elements in the AHL mask
Element
Meaning
System Standards
TN
NM
IT
PT
PS
Tag Number
2AN/6N
Max 10 tags
Name
2-16A
Max 3 names
Remark: if an entered name exceeds 16 chrs, only the first 15 chrs plus a dash (-) are stored
to indicate that the original input was more than 16 chrs.
Initials
1-4A
Per set/max 3 sets
Passenger Title
1-25FF
1 line
Passenger Status
1-25FF
1 line
CT
CL
FL
NP
BI
RT
FD
Colour/Type
Combination Lock Code
Frequent Flyer Identification
Number Of Passenger
Brand Information
Routing
Flight/Date
ARNK
BL
DB
CC
HC
AG
BW
TK
Max 10 CT
1 element per CT
1 line
1 line
Per CT entered/max 10
Max 15 stations
Max 4 flight/dates
Unknown Arrival
Bag Last Seen
Destination on Baggage Tag
Coded Contents
Handled Airline Copy
Agent
Baggage Weight
Ticket Number
2A 2N 3A
1-6AN
1-25FF
1-25FF
2-58FF
3A
3AN 1-4N
1A/1-2N 3A
4A
3A
3A
Y or leave Blank
Y = Yes
1-12AN
1-58FF
1-58FF
PA
PN
CP
TP
EA
Permanent Address
Permanent Phone Number
Cell Phone/Mobile Phone
Temporary Phone Number
Passengers Email Address
1-116FF
1-40FF
1-20N
1-40FF
1-44A (incl. - / )
TA
DV
Temporary Address
Date TA Valid
1-116FF
1-2N 3A
2 lines - 58 chrs each

2 line - 20 chrs each
1 line max 44 chrs incl
slash/dash.
1 line
LD
DA
DQ
CS
Local Delivery
Delivery Address
Date Questionnaire
Costs / Payments
1-116FF
1-290FF
1-2N3A
1A/3A 1-10N
2 lines - 58 chrs per line

5 lines - 58 chrs per line
1 line
5 lines
Max 1 segment
1 line
1 line / max 2 destinations
Option always Y
1 line max. 12 chrs
1 line
1 line
Page 14
AHL
Elements - description
TN:
WT Tracing mandatory elements
NM - IT - CT - RT - FD
WT Other mandatory elements
AG - PA - PN - TK - BW - PS - BW - NP
See list of valid elements

Additional optional elements
Tag Number - maximum 10 TN
If less than 6 digits, enter leading 0 (Zero).
Example: TN LX023456
If more than 6 digits, enter only the last 6 ones.
A maximum of 3 wildcards (X) may be substituted for any unknown.
Example: TN LX123XXX
In a range, a dash - may be entered between the last 2 digits
Example: TN LX123456-58
If the FIRST 4 digits are the same, individual numbers can be entered by just the LAST 2 digits,
separated by /.
Example:
TN LX543211/14
NM:
IT:
PT:
PS:
CT:
CL:
FL:
NP:
BI:
If the Airline code is the same, you do not have to repeat it.
Example:
TN LX123456/123589
Name - The system will reject entries as
UNK, NIL, NN, NO, NAME, UNKNOWN, NOT KNOWN.
Only alpha characters are allowed.
Initials - If no initial(s) on bag, fill in the initial of the first name followed by the initial of the
family name.
Passenger Title plus Passengers First Name example: MRS/ANNA
Passenger Status - enter the class of Service flown by the passenger
Colour/Type - A maximum of 10 bags may be entered per input. The number of bags entered in
the CT line determines the maximum number of BI/CC/CL/CN/DD/DR/RK/TN elements.
CT01 and CT22 - descriptive elements H and W must always be entered.
Combination Lock Code - The - CL - contains the Combination Lock code of the missing bag
Number Of Passengers
Brand Information
The -BI- element is a matching element that contains the brand manufacturers name displayed on
the outside of the bag followed by any external identification/special markings.
DO NOT
DO NOT
- shorten the name of the brand as SAMSO for SAMSONITE

- enter UNK, UNKNOWN, NONE, NIL.
Page 15
If you do not have any brand or external information, then leave the BI blank.
If you do have external information but no brand name, enter YY/ (as the brand) BI:
Brand Information (contd)
Basic entries: Suitcases
BI SAMSONITE/NYLON/LONDON STICKER ON SIDE BI
DELSEY/MC ONE SIDE RED ONE SIDE GREEN BI
YY/RED STICKER FROM DISNEYWORLD
Skis/Golf bags/Clubs
BI ATOMIC/COLORADO SKI CLUB
RT: Routing Element - Enter complete Routing of Passenger, exactly the destinations of his travelling.
The RT field must have one more city code than the there are flight segments in FD.
//: Separate Passenger routing from Baggage routing and other cities to be searched by entering
a double slash // after passenger routing
Example:
RT JFK/IAD/ZRH/BOM//BRU/MSP/CPT
FD: Flight/Date - If the FD element contains a date more than 20 Days in the past or 2 days in the
future, the message - ACCEPTED - CHECK DATE IN FD - will appear next to the file reference
ARNK: Enter the text ARNK in FD to indicate an unknown flight segment
BR: Baggage Itinerary
FD/BR: A shortened FD/BR input may be entered requiring fewer keystrokes:
Example: NORMAL FD
- LX007/23OCT/LX154/23OCT
SHORTENED FD
- LX007/LX154/23OCT
Output formats and data storage will remain unchanged.
BL: Bag Last Seen - 3 letter code of that destination where bag was last seen by pax. DB:
Destination on the Baggage Tag - End destination of baggage tag.
Valid for 2 destinations. E.g. DB YUL/JFK
CC: Contents
HC: Hard Copy - HC Y will send a copy of the AHL to the TTY address (es) shown in the HND pages.
HC F will send a copy in plain text language.
AG: Agent Identification - Agent Code/station-airline e.g. VQ/BOMLX
BW: Baggage Weight
TK: Ticket Number
PA:
Permanent Address
PN: Permanent Phone
CP: Cellular / Mobile Phone Number - including Country Code/Area Code/City Code
Data must be numeric only. No dash (-) or slash (/) is allowed.
EA: The Passengers E-mail address is a Matching element. The format will only allow the input of
Alpha - Numeric - Slash (/) - Dash.
Following characters have to be described as below:
UNDERSCORE (_)
: ENTERED AS /U/
DOT (.)
: ENTERED AS /D/
TILDE (~)
: ENTERED AS /T/
AT SIGN(@)
: ENTERED AS /A/
PLUS SIGN (+)
: ENTERED AS /P/
TA: Temporary Address
Page 16
TP: Temporary Phone

DV: Date Validity of Temporary Address
LD: Local Delivery - contains special local delivery information or special delivery instruction of the
bag to the passenger
DA:
Delivery Address - contains the address/time/date to which and when the bag has been
delivered.
DQ: Date Questionnaire - Enter the date that the questionnaire is handed or mailed to the passenger. CS:
Costs/Payments to passenger
There are 5 types of costs: A-Advance / D-Delivery / F-Final / I-Insurance / X-Other
General - Non-mandatory elements:
If you do not have the information to complete a non-mandatory element, then leave it blank.
General - Elements with more items:
If you are putting more than one item within an element, then you must separate the items with a slash
(/). In a multi-bag AHL the BI, CC, CN and CL elements should be identified for each bag.
General - Full Stop (.):
When an element identifier is used In a position other than the first 2 chrs of a line, it must be preceded by a
full stop (.). Do not use the full stop (.) as part of an element.
System Responses
If the input is correct, the response will be one of 4 options:
1.
2.
3.
4.
OK plus the File Reference

AHI mask with the File Reference inserted on the top line
DAH format plus the File Reference
PIR format plus the File Reference
Page 17
LIST OF VALID ELEMENTS FOR AHL
Mandatory
Elements
Elements
Required if
available
Additional
valid
elements
Element
Element Name
NM
IT
PS
NP
RT
FD
CT
BW
TK
PA
PN
DR
RL
FS
AG
TN
TA
TP
CR
CS
CA
DD
DA
DQ
LD
PT
FL
RC
AB
AD
AR
BL
BI
BP
BR
BX
CC
Name
Initials
Passenger Status
Number of Passengers
Routing
Flight/Date
Colour/Type
Baggage Weight
Ticket Number
Permanent Address
Permanent Phone
Date Bag Received
Reason for Loss
Fault Station
Agent
Tag Number
Temporary Address
Temporary Phone Nr.
Cost Remarks
Payment to Pax
Claim Amount
Date Bag Delivered
Delivery Address
Date Questionnaire
Local Delivery Instr.
Passenger Title
Frequent Flyer Nr.
Reason for Loss Comments
Address on Bag
Street Address
Associated Record
Bag Last Seen
Brand Information
Bag Phone Number
Baggage Itinerary
Excess Baggage Tkt Nbr.
Contents
Number
Allowed
3
3
1
1
15
4
10
1
1
2 Lines
2
10
1
1
1
10
2 Lines
2
5
5
1
10
5 Lines
1
2 Lines
1
1
1
2 Lines
1
1
1
10
2
4
1
10
Input Example
VANDERPOST
LVPD
C CLS
2
YYZ/ZRH/BOM
LX008/LX154/14FEB
RD01CWX
1/15 OR 2/20
724 8864328765124
MANDELASTR 45 CAPE SA
+1 17007/63988(max. 20 chrs)
24DEC/0700 - max. number of CT
50
ZRH
VQ/BOMLX
LX123456
HOTEL HYATT MUMBAI
0091 22 26667899
Pax paid at BOMLX
A/INR1500
INR3000
10FEB/2130 - max. number of CT
Delvrd 2200hrs 10FEB by Jaimin
11SEP
Pls Contact Pax before bag delivery
MR/PAUL or MRS/PAULA
A2305678K
Bag received ex LX212/10FEB
23 BROAD ST DENVER CO
OPERNRING 5 1020 VIENNA
JFKLX12345
LHR
SAMSONITE
234-0234-776-5463(max. 20 chrs)
DL1460/04FEB
724 66428921654
CC CAMERA / NIKON
Page 18
CI
CL
CO
CP
CY
DB
DC
DN
DV
DW
EA
ES
FF
FI
FR
FX
GA
HC
IN
KK
KT
LA
LT
NR
NW
PB
PC
PF
PP
PR
RK
SI
SS
ST
TX
XR
ZP
Customs Information
Combi-Lock Code
Country of Permanent
Residence
Cellular / Mobile Phone
City
Destination on Bag
Date Claim
Date Claim Notified
Date TA Valid until
Delivery Weight
Extra Country Search
Free Form Text
Forwarding Info.
File Reference
Fax Number
Primary Geo Area
Insurance
Keys Collected
Overnight Kit
Language
Liability Tag
Street Number
Missing Bag Weight
Pooled Ticket Number
Partner Code
Pax Fare
Passport Number
PNR Record Locator
Remarks
Supplementary Information
Social Security Nbr.
State Search
Teletype Address
Cross File Reference
Zip Code
1
10
1
BAG CLEARED CUSTOMS

777
AUSTRIA or AT
2
1
2
1
1
1
1
1
1
99 lines
1
1
2
1
1
1
1
2
1
1
1
1
1
1
1
1
1
5
2 Lines
1
1
10
1
1
0091 98200 98200

ZURICH
ZRH
05FEB
10APR
15MAR
1/20KG
VJQUADRAS/A/YAHOO/D/CO/D/IN
SA
58 Characters per line.
DELIVER IMMEDIATELY
ZRHLX54321
001 1234-5678 (max. 20 chrs)
CA
Y
Y
Y
1M/1F
ITALIAN
Y
51/11
15KG (max. 9 characters)
724 88654387175
UA (UA CodeShare) or N (no)
ID75
A7521864
H87GX5
USED BY HEADQUARTERS
PAX WILL CTC BOMLL
102-43-6723
NY
ZRHLLLX/BOMLLLX/BOMLLXH
AHL JFKLX12345
400 099
Page 19
Display AHL Files - DAH

Available with
DAH
BOMLX10284
File Reference
File Reference plus File Area (FA) - PAX / BAG / MCH / HIS/A
Passengers Name (NM) or Extra Name Search (EN)
Passengers Name (NM/EN) plus Date of Travel or Date Range (DT)
Passengers Name (NM/EN) plus Station Airline (MS)
Passengers Name (NM/EN) plus Airline (MS)
Tag Number (TN)
Advice if Filed
Advice if Hold
File Reference
Reference (Airport + Airline + Number)
Options:
DAH = Open Files
DAH/C = Closed Files
DAH/S = Suspended Files
DAH/A = Open + Suspended +
Closed Files
Example Inputs:
With Reference Number :
>WM DAH BOMLX12345
With File Ref plus File Area:
>WM DAH BOMLX12345
FA HIS/A
With Pax Name:
>WM DAH/A
NM QUADRAS
With Pax Name Plus Airline or Station Airline
>WM DAH
MS ALLLX or PRGLX
NM QUADRAS
With Pax Name Plus Date:
>WM DAH/A
NM QUADRAS
DT 14FEB
With Tag Number:
>WM DAH
TN LX123987
Page 20
System Response:
1. Display single AHL when only 1 file found - DAH
>WM DAH ZRHLX12345
or
2. Display a list of File Reference Numbers when more files found
RFI DAH QUADRAS/
1 ZRHLX43257/C QAZZI
IM
2 ZRHLX76583
QUADRAS VQ
Etc
GY03
BK25
OS245678
LX567234
OS561/28MAR
LX155/14FEB
3. Display single lines with WMPD1 or WMPD2
Page 21
FA - FILE AREA DISPLAY

You can request the Display of specific File Area in one transaction when you want to display
a File from a List after RAF / ROF / DAH / DOH / DDP transaction.
DRY
PAX
BAG
RTI
CLM
OSI
MCH
DLV
DIARY
PASSENGER INFORMATION
BAG INFORMATION
ROUTING
CLAIM
OTHER INFORMATION
MATCH INFORMATION
DELIVERY COST INPUT AND DISPLAY
Examples
>WMPD1
FA HIS
>WMPD2
FA PAX/CLM
>WMPD3
FA PAX/BAG/HIS
Note
Any File Area Combination can be entered to Display the File
Direct Display of FF / MR / DY Data
You can display FF lines and complete MR / DY slots by defining the individual element to be
displayed.
Display of a specific element

Only MR 15 will be displayed
Display of a range of line numbers for a
specific element
The MR element 10-15 will be displayed
Display of line numbers follows a specific
element/line nbr.
The MR element 15 and all following will be
displayed.
WM DAH ZRHLX12345
MR 15
WM DAH BRULX12345
MR 10 - 15
WM DAH JFKLX54321
MR 15 -
Page 22
Amend an AHL File - AAH

Amending Single Element
You may Add, Change and Delete elements in a AHL file.
Definition :
AAH
KBPLX10098
Amend File Elements

Advice if Hold
File Reference
Reference (Airport + Airline + Number)
Example Input:
Add an Element (LD01 / CD D/)
>WM AAH LHRLX12345 .AG VQ/LHRLX
LD01 BAG DELVRD 0900 11FEB BY LOCAL DELVRY AGNT CS
D/INR350
Change an Element (CT02 = change Colour/Type)
>WM AAH ISTLX09876
CT02 GN05SXX
AG VQ/ISTLX
Delete an Element (TA01 + TP)
>WM AAH BOMLX78901
TA01
TP
AG VQ/BOMLX
System Response
Display AHL - DAH
>WM DAH BOMLX78901
Notes:

You can Add, Change and Delete many elements at the same time!
To Change/Delete the First Name and to delete Tag Number is Password Restricted
Some elements request a numeric indication for amending: e.g. NM02
Never forget to enter the Agent - AG!
Amending a tracing element in a Non-tracing AHL or Non-tracing OHD file will give you the following
system response while warning you: OK - NOT ACTIVE IN TRACING-
Page 23
Contents Input
Create AHL/OHD with contents with the element CC
Description
For each bag in a AHL/OHD file you may enter contents with the CC
element (max. 5 for AHL / max. 1 for OHD)
The line number of the CC element should correspond to the line
number of the CT (Colour/Type) element:
Contents CC01 = Contents for bag CT01
Contents CC02 = Contents for bag CT02.
When you create the file you do not have to indicate the line number of
the CC.
Add/Amend Contents in an AHL/OHD file

Description
Indicate the bag for which you want to add/amend contents: CC01 or CC02
When you add a new category into a bag with the CC element, just add the new
category
When you want to add more items into a category..input the category with all items
old and new..to overwrite the old input!
Delete Contents from an AHL/OHD file
Description
To delete an item from CC, type CC and the number of bag followed by:
D/ and the category to be deleted:
Example to delete CC inputs:

CC 01 D/SHIRT
Page 24
Contents Categories
CAG (AHL) and COG (OHD)
Notes:
When you make inputs with the CC element CONTENTS CATOGERIES have to be used.
Each category is limited to 2 Lines
You may enter up to 12 characters per bag.
The categories have lower and higher matching values:
3 - Very descriptive categories
2 - More descriptive categories
1 - Common categories
The numbers indicate the matching value and they are not to be mentioned in the files!
The system knows 44 standard categories
/ALCOHOL - 2
/COAT-1
/DRESS-1
/GIFT-1
/HOUSEHOLD-1
/MECHANIC-3
/OPTICS-3
/SHIRT-1
/SPORTSWEAR-1
/TOBACCO-2
/UNIFORM-3
/ART-3
/COMPUTER-2
/ELECTRIC-2
/HAIR-2
/INFANT-1
/MEDICAL-1
/PAPERS-1
/SKIRT-1
/SUIT-1
/TOOLS-3
/VIDEO-1
/AUDIO-1
/COSMETIC-1
/FOOD-1
/HANDBAG-1
/JEWELLERY-1
/MUSIC-3
/PHOTO-1
/SLEEPWEAR-1
/SWEATER-1
/TOYS-2
/WEAPON-3
/BOOK-2
/CURRENCY-3
/FOOTWEAR-1
/HEADWEAR-2
/LINEN-1
/NATURE-2
/RELIGIOUS-3
/SPORT-1
/TIMEPIECE-2
/TROUSERS-1
/WEATHER-1
Example of a category with 2 Lines:

CC FOOTWEAR/SLIPPERS
- SPORT / BASEBALL ATLANTA IN BROWN BOX
/ TENNIS RACKETS / BOXING GLOVES
Page 25
Contents Inputs
with the help of element CC
CC Y
Example to create AHL file with contents:
>WM AHL BOMLX
TN LX123456/LX437266
NM ALMA
.IT SA
.PT MRS/SUSAN
.PS C/CL
CT BK01WHX/BK25WHX
.CL 123
.FL 222014501012499 .NP 01
BI SAMSONITE
.BI
.BI
RT JFK/ZRH/BOM
BR
BL JFK
.DB BOM
.TK 7248973597575653
CC Y
PN 212 505 2416
.CP 001 6768154587
EA JOHN/U/WILSON/A/MYBAGISMISSING/D/COM
TA HOTEL LEELA KEMPENSKI MUMBAI
.DV 15NOV
TP 022 66911234
DA
DQ 26OCT
CS
First step: fill in CC Y!
System response: list of categories - CAG
Second Step:
fill in the chosen categories with -Y-(YES).
>WM CAG BOMLX12345
.AG VQ/BOMLX
/BAG 01
/ALCOHOL-2
/ART-3
/AUDIO-1
/COAT-1
/COMPUTER-2
/COSMETICS-1
/DRESS-1
/ELECTRIC-2
Y/FOOD-1
/GIFT-1
/HAIR-2
/HANDBAG-1
/HOUSEHOLD-1
/INFANT-1
/JEWELLERY-1
/MECHANIC-3
/MEDICAL-1
/MUSIC-3
/OPTIC-3
Y/PAPERS-1
/PHOTO-1
/SHIRT-1
/SKIRT-1
/SLEEPWEAR-1
/SPORTSWEAR-1
/SUIT-1
/SWEATER-1
/TOBACCO-2
/TOOLS-3
Y/TOYS-2
/UNIFORM-3
/VIDEO-1
/WEAPON-3
/ BK25XXX
/BOOK-2
/CURRENCY-3
/FOOTWEAR-1
/HEADWEAR-2
/LINEN-1
/NATURE-2
/RELIGIOUS-3
/SPORT-1
/TIMEPIECE-2
/TROUSERS-1
/WEATHER-1
Page 26
Contents Input for AHL

System Response: List of chosen categories - CAG
Third step:
fill in the contents referring to the categories
>WM CAH BOMLX12345

.AG VQ/BOMLX
/ BAG 01 / BK25XXX
FOOD
/CHOCOLATE/PEANUTS
PAPERS
/NEW YORK TIMES
TOYS
/LEGO
/
/
/
/
/
/
/
/
/
..A MAXIMUM OF 12 CATEGORIES ARE ALLOWED ON THIS SCREEN
Page 27
Close an AHL File - CAH

Close and Amend AHL File
the Transaction CAH will display a mask with the following elements
NM / CS / AG / FS / RL / HC Y / DR / DD / XR / RC / DA 01 / LD01 / SI01
Example Input : display CAH mask

>WM CAH BOMLX54321
System Response:
Display AHL - DAH
new status of AHL file Closed - /C
>WM DAH BOMLX54321/C
Page 28
QOH
Quick On Hand
Description
Only possible with tag number(s)

No wild card -X- characters permitted
You can enter a maximum of 10 bags in one entry
The system assigns a Date and GMT Time Stamp in the output
A -FI- Further Information element can be optional added as a single line of
text.
FI will be only included in WT TNT, not in WM TNT output
The system will match the QOH tag numbers with existing AHL files
The TNT input will also search for existing QOH files.
A QOH will remain in the system for 24 hours
System Prompt after 24 hours for creation of an OHD file.
A QOH can be displayed by DOH and retrieved with the ROF report
Upgrading QOH to an OHD file will delete the QOH
Entry of a -FWD- with the same Station/Airline and Tag Number as an existing
QOH will delete the QOH.
Duplicate QOH entries: for QOHs with the same Station/Airline and the same
Tag Number the error message - DUPLICATE QOH EXISTS - will be returned.
Example Inputs:
System Response:
>WM QOH BOMLX
OK
Notes:
When do you set a QOH Input?
You hope (or better you know!) that the passenger will arrive later the same day.
You hope (or you are nearly sure) that the passenger is on board on a special flight and you want
to wait for the request (match with AHL).
You have many unclaimed bags at the moment and you have to set priorities to handle them.
Page 29
QOH in DOH Outputs
Description
The display transaction DOH (Display On-Hand) includes QOH data.

This applies to TN - tag number entries only.
Each QOH will show an item number. A WMPD# (# = number) will display the
QOH with the create Date/Time stamp and any FI data entered in the original
transaction.
For the DOH transaction the display sequence will be:
1. OHD
2. QOH
Example Input
System
Response
All other known rules for DOH apply

>WM DOH
TN LX154987
RFI
1
2
DOH LX154987
MADIB14387
DUAULT
CDGLH30659
LOPEZ
RFI
3
QOH LX154987
ZRHLX /QOH LX154987
LD
LC
BK01
BK25
LX15498X
LX154XXX
- CREATED 17APR/2014GMT
Page 30
Create OHD - On Hand

Display Mask:
>WM OHD M
Example Input:
>WM OHD BOMLX
NM QUADRAS
.IT VQ
AB KALAMATA STOUPA
BP
721 74447
CP
0043 676 764597
EA VJ/D/QUADRAS/A/ILEFTMYBAG/D/COM
TN LX763913
CT RD29WHX
RT ZRH/BOM
FD LX154/17FEB
BI
KAPPA/BU RIBBON TIED ON THE HANDLE
AG VQ/BOMLX
FF
CC
.FL 22014501012499
.HC Y
.SL
System Response:
Display OHD - DOH
>WM DOH BOMLX12345
Mandatory
Elements
Matching
Elements
CT
Colour/Type
NM
Name
RT
Routing
IT
Initials
FD
Flight/Date
RT
Routing
AG
Agent
FD
Flight/Date
EA
Passengers
Email address
PN
Phone
Number
BI
Brand
Information
TP
Temporary
Phone
PA
Permanent
Address
FX
FAX
TA
Temporary
Address
FL
Frequent
Flyer ID
AB
Address on
Bag
PR
PNR
Locator
BR
Baggage
Itinerary
TN
Tag
Number
CC
Contents
CT
Colour/Type
BP
Bag Phone
CP
Cell/Mobile
Phone
Display OHD files - DOH

Page 31
Definition
The -DOH- transaction allows displaying Non-retired -OHD- and

-QOH- files.
Available with
File Reference
File Reference plus File Area (FA) - PAX / BAG / MCH / HIS/A
Passengers Name (NM) or Extra Name Search (EN)
Passenger Name (NM/EN) plus Date of Travel or Date Range (DT)
Passenger Name (NM/EN) plus Station Airline (MS)
Passenger Name (NM/EN) plus Airline (MS)
Tag Number (TN)
DOH
ZRHLX12345
Display ON-Hand File

Reference
Reference (Airport + Airline +
Number)
Options:
DOH
DOH/C
DOH/S
DOH/A
= Open Files
= Closed Files
= Suspended Files
= Open + Suspended +Closed Files
Example Inputs:
With Reference Number:
>WM DOH FRALX12345
With Reference Nr. Plus File Area:

>WM DOH FCOLX12345
FA HIS/A
With Pax Name plus Date:
>WM DOH
NM HILL
DT 16FEB
With Tag Number:
>WM DOH/A
TN LX030529
With Pax Name:

>WM DOH/A
NM HILL
With Pax Name plus Airline or Station Airline
>WM DOH BOMLX
NM HILL
MS ALLLX or PRGLX
System Response:
1. Display single OHD when only 1 file found - DOH
>WM DOH PRGAZ12345
2. Display a list of File Reference Numbers when more files found

RFI DOH GRATZER/
1 MUCLX43163
2 CDGLX12345
Etc.
GRATZER
BURGER
MG
AB
BU99
YW03
LX554312
LX006/20MAR
YY/20FEB
3. Display single lines with WMPD1
Amend an OHD File - AOH
Page 32
You may Add, Change and Delete Elements in an OHD File!

Definition:
AOH
ZRHLX12345
Amend File Elements On-Hand

File Reference (Airport + Airline + Number)
Example Input:
Add an Element (BI + CC)
>WM AOH ZRHLX12345
BI01 YY/MANY STICKERS
CC HOUSEHOLD / 5 WT SHEETS
FOOTWEAR / BN MENS SHOES
AG VQ/BOMLX
Change an Element (CT - change colour)
>WM AOH ISTLX12345
CT01 GN05SXX
AG
VQ/BOMLX
Delete an Element (FF)
>WM AOH ODSLX12345
FF01
AG VQ/BOMLX
System Response:
Display OHD - DOH
>WM DOH ZRHLX12345
Notes:
You can Add, Change and Delete many Elements at the same time!
To Change/Delete the First Name and to Delete the Tag Number is Password Restricted
Delete of the XT - Expedite Tag Number is Password Restricted
Some elements request a numeric indication for amending e.g. NM02.
Never forget to set the Agent - AG - !
Page 33
SAH / SOH
Suspend AHL and OHD in WorldTracer Tracing
What do you suspend from tracing?
1. SAH: AHL file = AHL/S
2. SOH: OHD file = OHD/S
3. Individual elements in an AHL File as.TN, CT, BI
When do you suspend?
When an AHL file is created with a TNT transaction: The system will return automatically the AHL/S
mask, whenever a tag match is found for all tag numbers entered.
Auto-suspend of single-bag AHL file: A single-bag AHL file will be automatically suspended when a
FWD message exists at the time of creating the file.
Individual elements of a multi bag AHL file: Suspend the elements (TN, CT, BI) of the bag you
received, incase 1 or more bags are still missing.
What does a suspend file look like?
A fully suspended File has the indicators /S after the Reference Number:
Example: WM AHL ZRHLX12345/S
Individual elements suspended in a file:

Example: TN01/S / CT02/S / BI03/S
Example Inputs:
System Responses
For elements AHL:
For full file AHL:
For full file OHD:
>WM SAH
>WM SAH
>WM SOH
BOMLX12345
OK
BOMLX12345
OK
SYDLX10203
OK
AG VQ/BOMLX
AG VQ/BOMLX
AG VQ/SYDLX
CT01/TN02
Notes: 1. You will find all activities of SAH/SOH transaction in the history - FA HIS/A
2. SAH/SOH updates in AHL/OHD files will appear in the DRY - Diary Area of full files display
read as SUS.
Page 34
Close an OHD File - COH
When do you close an OHD?

You created an OHD file and the passenger later picked up the bag
or
You created an OHD file and find out that this bag is matching to an AHL at your station
or
You created a file by error!
But before you close the file please make the necessary amendments.
Advice what happened with the bag!
Input Example:
>WM COH BOMLX12345
NM ROSSY
CS
AG VQ/BOMLX
.DD01
.HC Y
DA01
SI01 MATCHING AHL BOMLX54321
XD
XR BOMLX54321
System Response:
Display OHD - DOH
new Status of OHD File: Closed - /C
>WM DOH BOMLX12345/C
Notes:
1. Delivery costs are the only valid Costs Inputs in OHD files:
e.g.. CS D/INR300
2. Element - XD-: this is to identify an OHD bag that has been delivered, but we want
tracing to continue for 30 days after the file is closed.
3. Element - XR-: Cross Reference File - XR is automatically created by a - BOM-.
Page 35
ROH - Request
The AHL station initiates the ROH transaction.
The ROH is a request message for an OHD bag that has positively matched with your AHL file.
Mandatory
AHL File
Match OHD
AG
Elements
Reference
File Reference
Agent
Valid
NM
FI
SI
TX
Elements
Name
Further
Supplementary
Teletype Address
Information
Information
Display mask:
1. Without file reference number
>WM ROH M
2. With File Reference number

>WM ROH BOMLX12345
Example Input:
>WM ROH BOMLX12345
OHD ZRHLX23435
AG VQ/BOMLX
FI
TEXT TEXT TEXT
SI
TX
System Response :
>WM DAH BOMLX12345
OK
Notes:
1. You may enter up to 5 OHD file references on the second line of the input - separated by slashes.
2. Full file suspend (AHL/S) automatically generated after ROH transaction for a single-bag AHL.
3. The system displays automatically following information in the ROH mask after matching transaction
TXF: AHL File Ref / OHD File Ref. / Information in FI
4. The ROH message will be placed automatically in the Match area of the AHL file and in the Match area
of the OHD file.
5. The system sends the message to the OHD station:
a) CRT station - the message to the OHD station:
b) TTY station - the system sends a Teletype TTY message to the station LL printer.
Page 36
Matching Process
Description:
This chapter describes in detail how the matching process works within
the WorldTracer system.
Basic Principles:
The matching process is a continuous process of comparing files that

have just been entered into the system with others also just entered
or may have been resident for a time.
File Comparison
TNT
entries check
Tag numbers of AHLs, OHDs, QOHs and FWDs
AHL
entries check
OHDs and Tag Numbers of FWDs and QOHs
QOH
entries check
Tag numbers of AHLs
OHD
entries check
AHLs
FWD
entries check
Tag Numbers of AHLs
Match Elements
The following elements are used in the matching process:
AHL with FWD or QOH
AHL with OHD
Matches on:
TN - Tag Number only
Matches on:
AB
Address on Bag
BI
Brand Information
BP
Bag Phone
CC
Contents
CP
Cellular/Mobile Phone
CT
Colour/Type
EA
FD
Flight/Date
FL
IT
Initials
NM
Name
PA
Permanent Address
PN
Permanent Phone
PR
PNR Locator
RT
Routing
TA
Temporary Address
TN
Tag Number
TP
Temporary Phone Number
Page 37
Matching Process
Matching Responses
Match Displays
Types of Match
Messages
WorldTracer match messages are returned to the AHL station.

There are 02 types of Match messages:
- Tag Number Matches (= TAG MATCH)
Tag Number Match
>WM ACTION FILE
-System Matches (= SCORE)

If a match is found on a Tag Number in an OHD, QOH or FWD file,
the match message will be sent to Action File of the AHL station:
Match Percentage options are not considered in a Tag Number Matching.
BOMLX
-WM - D1/1
1/
AHL BOMLX12345
TAG MATCH
STREISAND
BS
LX799411
WT01XXX
ZRH/BOM
PA01 BEVERLY HILLS HOLLYWOOD
FWD ZRHDL
LX799411
NR ZRH
FD LX154/28JUN
NF LX154/29JUN
TN LX799411
LX154/28JUN
SI01 BAG RECVD TOO LATE FROM C/I

FS ZRH
RL 20
ERASE AND DISPLAY NEXT
TRANSFER TO FILE
EXF
TXF
Page 38
Matching Process
System Matches
Matching Responses
All matches apart from TNT entries or Tag Matches are defined as
System matches.
Depending on user options, system matches are routed to the
input AHL station teletype signature address (TTY inputs)
Or
Action File of the input AHL station (CRT input).
Match Format
in WM area of CRT WM Action File

AHL elements are identified by A/
OHD elements by
O/
The text SCORE is followed by the system-determined match
percent and the matching file elements.
Display of Matching

the matching name or the first NM (first 12 characters)

initials (IT)
the matching Tag Number or the first TN
the matching colour/type or the first CT
the matching route (max3) or the first 3 cities in the RT
the matching flight/date or the first FD
Addresses and Brand will be displayed if they exist in both files. Any
addresses (AB, PA, TA) that match in either the AHL or OHD will be
displayed.
Contents will be displayed if it exists in both files.
Page 39
Matching Process
Matching Responses
>WM
ACTION FILE
2/
A/ATHLX12345
A/WALKER
JW
LX873/28JUN
O/WALKER
LX488/28JUN
O/FI NO DEST ON TAG
BOMLX
-WM-
O/ZRHLX11115
D1/5
SCORE - 97 NM/TN/CT/RT/FD/BI/PA
LX555777
BK01CWX
LX555777
BK01CWX
BRU/ZRH/ATH
ZRH
A/PA01 1244 LARKWOOD DR LOS ANGELES 63146 USA

0/AB01 LARKWOOD FRIVE 12444 LOS ANGELES 43146 USA
A/BI01 SAMSONITE
O/BI02 SAMSONITE
A/PN01 314/434 7231
O/BP01 434 7231
DISPLAY FILES
DMF DISPLAY MATCH CONTENTS

EXF TRANSFER TO FILE
DMC
TXF
Page 40
FWD
Forward Found Baggage
A mishandled/misrouted bag has to be sent to correct/final destination with the FWD transaction
Mandatory
FO
FW
TN
XT
AG
Additional
Elements
Forward
Forward
Tag
Rush Tag
Agent
Elements
Flight/Date to Station
Number
Number
Airline
FD
FB
FS
RL
RC
HC
SI
TX
Flight/Date
Nr. Of
Fault
Reason
Reason for
Handled
SuppleTelex
forwarded
Station
for Loss
Loss
Airlines
mentary
Address
bags
Comments
Info
Example Input:
Forward 3 bags
>WM FWD MUCLX
.
(empty)
TN
LX446381/82/LX446783
XT LX5322985/86/87
FB 03
NM
SOERENSEN/OHLSEN
FD LX541/12FEB
FO
LX7203/LH760/13FEB
FW ZRHLX/DELLX
AG AG/DELLX
.RL 31 .FS ZRH .HC Y
RC BAG MISLOADED TO MUC
SI
SI
CONNEX - MINUTES/
TX
System Response:
>WM FWD MUCLX
OK
Notes:

A maximum of 18 Tag Numbers (TN) is allowed in 1 FWD message.

A maximum of 18 Tag Rush Tag Numbers (XT) are allowed in 1 FWD message
A maximum of 10 Names (NM) is allowed in 1 FWD message.
A maximum of 4 Flight/Dates (DT) is allowed in 1 FWD message.
A maximum of 5 Forwarded Stations (FW) is allowed in 1 FWD message
The element TN and/or XT is mandatory
The elements RL, FS and RC are transferred with the full FWD message into the Match area of
the AHL file and will not automatically populate the respective fields in the AHL.
Please take care to set the correct RL and FS codes to inform the other station about the correct
reasons.
Page 41
NM
Name
FWD
Forward Found Baggage
automatically transfer of FWD messages to AHL and DPR files
When an AHL/DPR reference number is included in a FWD message, the FWD message
will be places in the MR (Match Area) of the AHL/DPR file.
Example:
>WM FWD MUCLX
AHL DELLX1234
(File ref. Nr.)
TN
LX446381/82/LX446783
XT LX5322985/86/87
FB 03
NM
SOERENSEN/OHLSEN
FD LX541/12FEB
FO
LX7203/LH760/13FEB
FW ZRHLX/DELLX
AG AG/DELLX
.RL 31 .FS ZRH .HC Y
RC STANDBY BAGGAGE LEFT BEHIND SI
ATT MUC PLS SEC TRF
SI CONNEX - - - MINUTES/
System Response:
>WM FWD MUCLX
OK
Notes:
The automatically transaction is only possible for a single AHL/DPR file but is good
for max. 18 tag numbers.
The AHL/DPR reference number has to be placed in the second line of the -FWDmessage! When there is no AHL/DPR number available, please just send the
message in the usual way.
AHL/DPR file reference is included in the FWD displayed as a response to a DFW and
DOF request.
Page 42
DPR - DAMAGE REPORT

Create a DPR file with damage
Input mask:
>WM DPR M
Example Input:
>WM DPR BOMLX
NM FORD
.IT HF
.PT MR
.PS C/CLS
PA 100 HOLLYWOOD AVE LOS ANGELES
PN 6356366556
.CP 0043 676 8152345
EA HARRISON/D/FORD/A/HOLLYWOOD/D/US
TK 724 77642983712
.FL 220793566366
RT JFK/ZRH/BOM
.FD LX008/LX154/06FEB
TN LX123654
.TN
CT BK03CWX
.CT
BI SAMSONITE
.BI
BD HANDLE TORN OFF
AGE 1999
VALUE USD200
BD
TD TOP/01TL
.TD
LP
CD
BW 01/20
.AG VQ/BOMLX
.RL 80
.CA UDS200
LT N
.RB
.HC Y
CS
.CR
FF
SI
System
Response
Display PIR of DPR!
Display Property Irregularity Report
>WM PIR DPR BOMLX12345
Notes:
Mandatory Elements: NM / IT / PS / CT / RT / FD / RL / PA / PN / TD / BW / TK / LT / AG
Elements required for Claims: BD / TN / CA / CS / CR
Reason for Loss Code RL: 80 Damaged Bag
90 Pilferage Bag
91 Pilferage including Damage.
A maximum of 10 bags can be created in one DPR file.
Each bag in a DPR file may contain a total of 2 TD codes.
Page 43
DPR - Pilferage Report

Create a DPR file with pilferage
Input mask:
>WM DPR M
Example Input:
>WM DPR BKKLX
NM WINTER
.IT HF
.PT MR/ERNST
.PS C/CLS
PA TEICHGASSE 11/TOP 317 1100 VIENNA AUSTRIA
PN 6356366556
.CP 0043 676 8152345
EA ERNST/D/WINTER/A/HOTMAIL/D/COM
TK 724 77642983712
.FL 220793566366
RT VIE/ZRH/BKK
.FD LX5881/LX072/25NOV
TN LX123456
.TN
CT BK25PXX
.CT
BI ADIDAS
.BI
BD BAGGAGE DETAILS
AGE 1999
VALUE EUR250
BD
TD TOP/15TL
.TD
LP 1BOOK/1SHOE1PERFUME BULGARI
CD
BW 01/09
.AG JK/BKKLX
.RL 90
.CA EUR/250
LT N
.RB N
.HC Y
CS
.CR
FF
SI
Notes:
Mandatory elements: NM / IT / PS / CT / RT / FD / RL / PA / PN / TD / BW / TK / LT / AG
Elements required for Claims: BD / TN / CA / CS / CR
Reason for Loss Code RL: 80 Damaged Bag
90 Pilferage Bag
91 Pilferage including Damage
93 Pilferage from security inspected baggage
A maximum of 10 bags can be created in one DPR file.
Each bag in a DPR file may contain a total of 2 TD codes
LP - Lost Property is mandatory in a DPR with RL 90.
Page 44
AHL
Mask and Elements
Complete the Elements in the AHL mask
Element
Meaning
NM
Name
2-16A
Max 3 names
Remark: if an entered name exceeds 16 chrs, only the first 15 chrs plus a dash (-) are stored
to indicate that the original input was more than 16 chrs.
Initials
1-4A
Per set/max 3 sets
Passenger Title
1-25FF
1 line
Passenger Status
1-25FF
1 line
Colour/Type
2A 2N 3A
Max 10 CT
Baggage Details
1-58FF
1-25FF
1 line
Brand Information
2-58FF
Routing
3A
Max 15 stations
Flight/Date
3AN 1-4N
Max 4 flight/dates
1A/1-2N 3A
Unknown Arrival
4A
Max 1 segment
Tag Number
2AN/6N
Max 10 tags
Type of Damage
3-4A 2N 2A
2 per CT entered/max 20
Lost Property
1-116FF
Contents Damage
1-58FF
1 line
Reason for Loss
80=Damaged / 90=Pilfered
Agent
1-12AN
1 line max. 12 chrs
Baggage Weight
1-58FF
1 line
Ticket Number
1-58FF
1 line
Permanent Address
1-116FF
Permanent Phone Number
1-40FF
2 line - 20 chrs each
Cell Phone/Mobile Phone
1-20N
1-44A (incl. - / )
1 line max 44 chrs incl
slash/dash.
Claim Amount
3A/1-10N
1 line, U=Amount Unspecified
Date Claim
1-2N 3A
1 line
Liability/Limited Release Tag
1FF
Y=Yes / N=No
Replacement Bag
1FF
Y=Yes / N=No
Y=Yes
Option always Y
Cost Remarks
58FF
Max 10 lines
Costs / Payments
F/USD75
Max 10 lines
Free Form Text
58 FF
Supplementary Information
1-116 FF
2 Lines - 58 chrs each
IT
PT
PS
CT
BD
FL
BI
RT
FD
ARNK
TN
TD
LP
CD
RL
AG
BW
TK
PA
PN
CP
EA
CA
DC
LT
RB
HC
CR
CS
FF
SI
System Standards
Page 45
Valid Elements in DPR Files
Mandatory
Elements
Elements
Required if
available
Additional
Valid Elements
Elements
Element Name
NM
IT
PS
RT
FD
BW
RL
AG
TK
PA
LT
PT
FL
TD
BD
TN
CT
CS
CR
BI
BR
BP
BX
CA
CD
CO
Name
Initials
Passenger Status
Routing
Flight/Date
Baggage Weight
Reason for Loss
Agent
Ticket Number
Permanent Address
Liability/Limited Tag
Passenger Title
Frequent Flyer ID.
Damage Details
Baggage Details
Tag Number
Colour/Type
Payment to Pax/Costs
Cost Remarks
Brand Information
Baggage Routing
Bag Phone Nbr.
Excess Bagg. Tkt Nbr.
Amount Claimed
Contents Damaged
Country of Permanent
Residence
Cellular/Mobile Phone
Date Claim
Date Delivered
Date Bag Received
Delivered Bag Weight
Passengers Email ID
Free Form Text
Bag Repaired
Insurance
Language
Lost Property
Phone Number
Replacement Bag
Supplementary Info
Cross File Reference
CP
DC
DD
DR
DW
EA
FF
RP
HC
IN
LA
LP
PN
RB
SI
XR
Number
Input Example
3
3
1
15
4
1
1
1
1
2 Lines
1
1
1
10(2/bag)
10
10
10
5
5
10
4
2
1
1
1
1
VANDERPOST
LVPD
C CLASS
YYZ/ZRH/BOM
LX532/04FEB/LX154/04FEB
1/20
80 (Damage) 90(Pilferage)
JL/BOMLX
724 8864328765124
MANDELASTR 45 CAPE CA
Y or N
MRS
A2305678K
BOTT/06MA/TOP01TL
2 WHEELS BROKEN
LX327654
RD01CWX
F/USD85
PAID BY ZRHLLLX/11FEB
SAMSONITE
DL146/04FEB
011 44 888 1234 (max. 20 chrs.)
724 55664658752
USD100
SUIT INSIDE IS WET
UNITES STATES OF AMERICA OR US
2
1
10
10
1
1
99 Lines
1
1
1
1
2 Lines
2
1
2 Lines
1
001 676 7264 64

05FEB
13MAR/1600 - max. number of CT
13MAR/1400 - max. number of CT
2/30KG
MR/U/AMERICA/A/US/D/COM
(58 Characters per Line)
N
Y
Y
ITALIAN
1 ROLEX WATCH MISSING
001 17007/2522
Y
PAX WILL CTC ZRHLL
AHL ZRHLX12345
Page 46
DPR
Type Damage - TD
TD - Type of Damage: List the location, type and extent of damage.
Each bag in a DPR file may contain a total of 2 TD codes.
Example Input:
Single Bag - 1 Damage

TD
SIDE/10TL
Single Bag - 2 Damages

TD SIDE/10TL/TOP04MA
Damaged Detail Codes (used in the TD element)
To Display DPR :
>WM DDP BOMLX12345
Page 47
DPR - Damage / Pilferage Report

Amend a DPR File - ADP
Note:
The transaction allows adding, changing and deleting elements in an existing DPR file.
Example Inputs:
Amend an element (CS01 - Costs)
>WM ADP BOMLX12345
CS01 A/UDS50
AG MU/BOMLX
Add an element (CS - Costs)

>WM ADP BOMLX12345
CS F/INR750
AG MU/BOMLX
Delete an Element (LP01)

>WM ADP BOMLX12345
LP01
AG MU/BOMLX
System Response:
Display DPR - DDP
>WM DDP BOMLX12345
Page 48
CFD
AHL file - Create a DPR file
Description
The CFD transaction creates a DPR file from an AHL files using either
of the following options:
Create a DPR file from a single-bag or closed AHL and close the
AHL if it is open.
Suspend the individual bags elements (BI, TN, CT) within a
multi-bag AHL and create a DPR file for a specific bag.
Close Single-Bag AHL and Open DPR

Example Input:
>WM CFD BOMLX12345
The system response depends on the status of the file:

If the AHL is open, the CAH mask will be displayed for completion.
If the AHL is closed the DPR mask will be displayed including the Name (NM) and the
Associated record (AR)
Suspend a Specific Bag within a Multi-bag AHL and Create a DPR
Example Input:
>WM CFD BOMLX12345
TN02/CT02/BI01
Complete the mask and create a DPR

in both files AHL and DPR you find the associated File Reference Number (AR)
System Response
Display PIR DPR
>WM PIR DPR BOMLX12345
Page 49
SHC
Send Hard Copy
Description:
Send a printed copy of an active (non-retired) AHL/OHD/DPR file to

specified teletype addresses.
Only one file can be sent per transaction.
Up to 10 TTY addresses with */* are allowed.
Sender address, TX and AG are mandatory
Entering the FA element can transmit specific File Area
By adding the TI element (Text Information), you can add free-form text
for explanation or clarification of the file (max. 3 lines)
TI information will not be stored in the files.
The output may be in standard format - SHC or in full text format SHC/F
Example Inputs:
AHL file - without History (FA HIS/A)
>WM SHC AHL BOMLX12345
.BOMLLLX
TI FOR YOUR INFORMATION AS PAX WILL CTC YOU
--- BRGDS JACK
TX DELLLLX
AG EM/BOMLX
DPR file - History only (FA HIS/A)
>WM SHC DPR BOMLX54321
.BOMLLLX
FA HIS/A
TX
DELLLLX/KTMKKLX
AG GP/BOMLX
System Response:
>WM SHC BOMLX10021
.BOMLLLX
AG VQ/BOMLX
TX ZRHLLLX
OK
Page 50
TTY
Send Teletype Message
Description
this transaction allows you to send a SITA teletype message via the
WorldTracer Management System.
Example Input:
>WM TTY DELLLLX/DELKKLX/CDGLLLX/BOMLLLX
.BOMLLLX
TEXT TEXT TEXT
(Minimum 4 and maximum 1000 characters)
Notes:
Destination address must be separated by a slash -/-, the maximum are 8 addresses.
The address in the second line, after the full stop (.) is your station address.
When you send a message for another airline, you have to place the signature of the other
airline after your own signature, so this airline will be charged for the communication costs.
In the example below AF (Air France) will be charged.
Example Input:
>WM TTY DELLLLX/DELKKLX/CDGLLAF
.BOMLLLX/AF
TEXT TEXT TEXT
(Minimum 4 and maximum 1000 characters)
Place a copy of the TTY message in one or into multiple files.

The system allows multiple file references and multiple file types on one line - AHL, OHD and DPR The message will be:
Placed automatically in the next available MR of MCH area of the file.
The Date/Time stamp that appears in the TTY output will be added to the text that is transferred to the
MR area.
Sent to the addresses on the top line.
Example:
>WM TTY DELLLLX
AHL BOMLX12345/CDGLX54321
OHD DELLX98745
DPR ZRHLX56478
.BOMLLLX
TEXT TEXT TEXT
Page 51
WorldTracer Action File

Introduction
WorldTracer Management has an Electronic Mail Filing System, which will replace all
paper filing system.
WM also replaces the need for teleprinters for most incoming traffic by using the Action
File.
Each WorldTracer Management CRT station within an airline has its own Action File.
An Action File has several areas, similar to queues that allows receiving messages from
the system, other departments or airplanes. It will store these messages for up to seven
days. This allows the stations to review/work them any time during that 7 day period.
The Action File also allows WorldTracer Management stations to communicate with
each other using both free from text and standard formatted messages such as
forwarding bags and requesting bags.
Using this combination of Action Files and Teletype Messages, WorldTracer
Management provides a means of communication from any station/department of any
airline to any station/department at any airline.
Action File Transactions on Station Level
The 5 XF Transactions
CXF
Displays action file COUNTS
DXF
DISPLAY action file
EXF
ERASE from action file
PXF
PLACE on action file
TXF
TRANSFER from action file
Page 52

CXF
Counts
Example
Input
>WM CXF BOMLX

Example Output
MANAGEMENT ACTION FILE
AREA
D1
D2
FW
10
0
AA
5
0
WM
7
0
EM
0
0
SP
3
1
AP
2
2
LM
1
0
D3
0
0
0
1
0
0
0
-STATION BOMLXD4
D5
D6
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
DATE 9MAR
D7
0
0
0
0
0
0
0
The top line displays the station, the airline and the current date.
The next line shows AREA, which is the header line for several areas,
Followed by D1, D2, D3, etc..
DAYS
D1 is DAY ONE, which is today (current day) D2
is DAY TWO, which was yesterday.
D3 is DAY THREE, which was the day before yesterday, etc.
. D7 is the oldest and last day.

AREAS
Each Area for each day may contain a maximum of 999 messages of 1000 characters each.
Example: the number 10 next to FW under D1 means, that at the time the display was
transmitted, there are 10 Forwarding messages created today which are waiting to be treated. If
an Area has u huge amount of messages at one Day, the oldest 100 messages will be sent to the
printer of your office.
Any message which is more than 7 Days old, will also be sent to you TTY printer.
The CXF display will only show those Areas, which contain a message. In case all Areas are
empty, the system response will be
/-NO MESSAGE ON FILE-/
Page 53

Action File Areas
WorldTracer Action File knows 8 Areas
FW
ForWard
Messages for short-shipped or wrongly loaded bags,

which are sent under XT (Rush Tag) with a FWD message.
AA
Action Area
Messages that need some action
WM
WorldTracer
Match
Extended
Match
Matches from WorldTracer for you AHL bags.

Matches from WorldTracer for AHL files in an extended
period of tracing
PR
Purged/Retired
Files
Advises a Station/Airline about files that have been

purged and have retired from tracing.
SP
System
Prompts
Reminder for the actions and steps to do in the course of

handling the files.
AP
Place Message in
Action File
Free - form text messages from any WorldTracer user.
LM
Local Manager
Free - form text messages from the Local Manager

e.g.. BOMKKLX
EM
Page 54
Action File - Menu

Action File Areas with Menu Display - some Action File Areas offer a menu leading you to the
next logical succeeding transaction;
Following areas offer a menu: FW / AA / WM / EM / AP
(*) indicates the place for optional transmission, reached by using the Tab Key.
FW menu - FWD message
TRANSFER TO FILE
SEND TO TX/XF
EXF *
TXF *
DXF */ ../ .././
AA menu - FOH/FAH transaction

SEND TO TX/XF
EXF *
DXF * .. ..//..//
AA menu - ROH transaction offers FOH transaction

DISPLAY OHD
DISPLAY FILES
SEND TO TX/XF
DOH *
FORWARD OHD
FOH *
DMF *
ERASE AND DISPLAY NEXT EXF *
DXF * .. ///./
WM/EM menu - OHD match

TRANSFER TO FILE
TXF *
SEND TO TX/XF
DXF * .. ///./
AP menu - free form text message
TRANSFER TO FILE
TXF * ..................................
SEND TO TX/XF
DXF * .. ///./
HAPPY TRACING!!
Page 55

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WORLDTRACER TRAINING

CGHD/DGR TRAINING MODULE/v 1.0/November 2010

WorldTracer System - General Information

Baggage Tracing Membership

CGHD/DGR TRAINING MODULE/v 1.0/November 2010

Active Life of a file

180 days open or 60 days after closure.

Display and Amend Files

AHL/OHD/DPR: with the DAH/DOH/DDP Transaction

AHL/OHD/DPR: with the AAH/AOH/ADP Transaction

CGHD/DGR TRAINING MODULE/v 1.0/November 2010

The Paging Function >WMPN will be displayed automatically at the

General Paging Functions

File List Display Functions*

*Notes to list displays:

CGHD/DGR TRAINING MODULE/v 1.0/November 2010

IATA Baggage Irregularity Codes

Station Errors - TRANSFER BAGGAGE bag is left behind at transfer station.

CGHD/DGR TRAINING MODULE/v 1.0/November 2010

Secondary Reason for Loss Codes - RL Station Errors - Tagging - Code 10

Incorrect or no entries on tag

Station Errors - Short Shipped - Code 20

Bag left at station of origin / correctly labeled

Station Errors - Loading - Code 30

Sorting or Loading error - wrong aircraft

Station Errors - Arrival - Code 40

Delivered to wrong area

CGHD/DGR TRAINING MODULE/v 1.0/November 2010

Passenger re-routed, bag not re-routed

Station Errors - Airport General - Code 60

Congestion due to industrial dispute

Station Errors - Miscellaneous - Code 70

CGHD/DGR TRAINING MODULE/v 1.0/November 2010

Secondary Reason for Loss Codes - RL Damage - Code 80

Broken locks or hinges

Pilferage including bag damage

CGHD/DGR TRAINING MODULE/v 1.0/November 2010

CGHD/DGR TRAINING MODULE/v 1.0/November 2010

Retrieve Past Date File

Forward Held (AHL) Bag

CGHD/DGR TRAINING MODULE/v 1.0/November 2010

Create AHL - Advise if Hold

Create AHL - Advise If Hold

System Response - PIR - Property Irregularity Report

CGHD/DGR TRAINING MODULE/v 1.0/November 2010

Create a Non - Tracing File:

Create AHL - Advise If Hold

System Response - PIR - Property Irregularity Report

Placement of Control Station in AHL Files

CGHD/DGR TRAINING MODULE/v 1.0/November 2010

2 lines - 58 chrs each

2 lines - 58 chrs per line

CGHD/DGR TRAINING MODULE/v 1.0/November 2010

WT Tracing mandatory elements

WT Other mandatory elements

See list of valid elements

- shorten the name of the brand as SAMSO for SAMSONITE

CGHD/DGR TRAINING MODULE/v 1.0/November 2010

TP: Temporary Phone

OK plus the File Reference

CGHD/DGR TRAINING MODULE/v 1.0/November 2010

LIST OF VALID ELEMENTS FOR AHL

CGHD/DGR TRAINING MODULE/v 1.0/November 2010

CGHD/DGR TRAINING MODULE/v 1.0/November 2010