Cisco Unity Connect ~20k users

Supports unified messaging (email, voicemail, fax via gui, tui, phone gui)
Single site deployment
~20k users
G.711 codec only
Centralized Multi-site
Cisco Unity Connection / WAN need to be highly reliable
Cisco SRSV offers VMX to branch during IP failure
G.729 calls over the wan require traffic evaluation, CAC, transcoders
Decentralized multisite
Each site has its own CUCM / Unity Connection
Digital networking connects the Unity Connection Clusters.
Messages are sent to remote users via G.729 over the WAN
VPIM connects Unity Connection to Unity / Unity Express
Cisco Unified Messaging Gateways (ISR) increase the scalability and manageability for large voice mail deployments.
Unity Connection Integration Options
Via SCCP
Via SIP
SIP / PIMG / TIMG (IP Media Gateway)
Media Flows into Unity Connection
Direct calls
Forwarded calls CFNA
Message notification to phone, email, pagers
MWI
CUC Admin
https://Ipofserver/cuadmin
CUC Administration
Cisco Unified Serviceability
Cisco OS Admin
CUC Serviceability
DRS
Templates do not retro-actively update users, only new users crated
CUC users RTMT which can show port usages, performance, tools etc.
Voicemail Access Types
TUI
IP Phone
PSTN Phone
Gui

IMAP client
Cisco Voice View Express
Cisco Unity Connection Inbox
Message Notification
Phone / Pager
Email
VM Pilot / Hunt Pilot used for access to the System.
VM traffic can be secured
SCCP uses port 2000 (non-secure) or 2448
CUCM Config (SCCP)
VM Profile -> VM Pilot -> Hunt Pilot -> Hunt List -> Line Group -> VM Port X Z
CUC Config
Phone System -> Cisco Unified CM -> Port Group -> Ports -> Port X Z
-> MWI -> On / Off Number
CUCM Config (SIP)
5060 / 5061 (secure)
No MWI number needed
VM Profile -> VM Pilot -> Route Pattern -> SIP Trunk
CUC Config
Phone System -> Cisco Unified CM -> Port Group -> Ports -> Port X Z
PIMG (PBX IP Media Gateway) Used to connect legacy PBX to Unity Connection via SIP
CUC can access email / calendar via IMAP to exchange
User Creation options
Manual
Bulk
Import
Migration
COBRAS used to migrate from Unity 5x to CUC 8.0
Notification calls ask for PIN.
Restriction tables define the calling rights
Call Handler Used to allow users to self-route through the system.
System Call Handler
Directory Handler
Interview Handler
CUC Dial Plan
By Default all users are in the same default partition / with default search space
A search space includes partitions

Class of Service in CUC

Timers
Message Length
Greetings Length
Name Recording Length
Features
IMAP
Cisco Unified PC
Personal Transfer Rules
Restrictions
Distribution Lists
Restriction tables
CUCx vs CUC
300 vs 20k
Router Based vs Linux Server
No Redundancy / Yes active / active
Digital Networking No / Yes
VPIM Yes / Yes
Sizing considerations for CUC
~20 30 min of voicemail per user
Half as many connections when using iLBC of G.722
Max of Two servers are supported in a cluster.
One server is the Publisher
Second is the Subscriber
As many as 20 cluster pairs (40 servers) ~100k users globally in the directory, networked together. Objects are locally
administered then it replicates out to remote server.
VPIM based on SMTP, with MIME protocols.
Licensed feature, as many as 10 locations or systems supported.
Max of 100k VPIM contacts supported.
Unity Express
SMB market for as many as 300 VMX users / 32 voice ports.
Voicemail, auto attendant, IVR.
Unity Express can serve as backup to CUC.
Cisco SRSV is used for backup during wan outage, similar to SRST.
Unity Express can be networked and managed centrally managed.
Uses Cisco Unified Messaging Gateway (similar to H323 Gatekeeper)
CUCM BE
CUCM with Unity Connection in one box
500 Phones / users supported

No redundancy / high availability

For 10k users at 4% well need 24kbps * 400 users.
SRST Call-manager-fallback

Voicemail port usage

MWI
Message Notification
Answer Calls
TRAP Telephone Record and Playback (call recording)
RTMT will show you real time port status information
Call routing behavior in CUC is top down rule processing.
Three Call Handler Types:
System Call Handler
Goodbye
Opening Greeting
Operator
Directory Handler
Lookup people in the VM system
Interview Handler
People respond to questions and that input is sent to a mailbox
Up to 20 questions
Alternate extensions are useful for AAR when the E.164 number is sent.
12MB is about 200min of G729 and 20 min G711
13MB cant send VM
14MB cant receive VM
15 days by default messages will be removed

Common CUC problems

Reorder tone
Bad hunt pilot / CSS settings in CUCM
Forwarding doesnt work

Voicemail checkbox not set on phone, bad forwarding CSS

FAC / CMC could be blocking calls
Cant login to mailbox
Called in via unknown phone / alternate extension
Wrong number transmitted + might not be recognized
Wrong PIN
DTMF tones are not transmitted
Account might be locked out.
MWI issues
MWI might have wrong CSS
Configured wrong in CUC
MWI not enabled
User might not have MWI
Can run MWI re-sync
Callers receive the wrong greeting
Call routing rule might be wrong
Can look at the port monitor to see if its hitting the right box
Unknown callers are offered the ability to login
Rules are a positive match, top down processed.
Instead of X use * or ? For wildcards
Callers cant leave voice message
Mailbox / DB issues
Mailbox quota exceeded
Call handler issue
CSS on voice-mail ports, without CoS the voice mail ports cant transfer calls.
Search space could be wrong
Verify questions are active and recorded for interview handler
Without recordings the goodbye call handler is used
Call routing errors
Wrong greetings play in SRST / AAR mode.
AAR CSS could be missing
Alternate extensions for full PSNT numbers might be missing.
Redirecting Number IE Delivery outbound / inbound need to be enabled
Additionally under the PRI signally channel enable isdn outgoing display-ie
RTMT port monitor to see real time port activity
RTMT Alerts can be setup to let us know something in amiss in CUC
Tools reports can be used to generate system reports about CUC
When MWI does not turn on or off
Run check telephony config test
Confirm some ports are assigned to MWI
Port group is enabled for MWI
Ensure user is enabled for MWI
Ensure the user is assigned to the right phone system.
Enable CUC traces

MWI delay
Make sure you have enough MWI ports
MWI is being synchronized for a phone system this will slow CUC down.
If multiple port groups make sure they are setup correctly
Now Message count is given via TUI
Message counts have not been enabled for new messages
Messages counts have not been enabled for the type of new message that is in the new user mailbox
MSWI is working either way
Change Playback message settings for the user
Voice Message Counts
Macro Traces
CUC Serviceability, macro tracing
MWI traces
Cisco Unity Express
Runs on the ISR
For small medium branch environment
Local storage processing
CUCx 8
Improved GUID
Scheduled online backups without stopping normal operations
XML interface API
TUI managed auto attendant flows
Support for new SM module
No support for AIM-CUE,NM-CUE, NM-CUE-EC
IMAP support on iPhone
Unity Express con go online without any post-install configuration
System can boot after the no response timeout in post-install script
120 seconds
Primary NTP set to router
TZ set to GMT
DNS not configured
Call agent set to local CUCM
User Access
TUI
Voice View on phone
GUI web page
A personal mailbox
Login
Standard VM features
Recorded greetings
Directing calls to voice mail

GDM (General Delivery Mailbox) for a group of subscribers

CUCx Auto Attendant
Dial-by-name, dial-by-extension, return to operator
No need for operator assistance
Custom auto-attendant with CUCx Editor
Multilevel auto-attendant feature with up to 4 flows
Greeting management via phone.
CUCx Script editor
CUCx Supports Schedules
Integrated Messaging Allows CUCx access to VM via outlook, outlook express, lotus notes
Depending on the SRE module determines number of sessions
Public DL up to 15
Private DL Up to 5
Broadcast messages are similar to a DL but the message is delivered to users as a top priority
Notifications
Triggered for urgent or new
Message Notification can be sent to multiple simultaneous destinations. Up to 4 Telephone and 2 Txt
Optional message notification cascading
Page Jane, then wait 10 min, then send Joe an Email
Notification cascading stops when the message is saved or deleted.
Notifications for scheduled backups
Create schedule and define voice and text notifications
Email, e-page, voicemail
Settings are defined for each backup
Not the user account
Notifications generated based on status
Success / fail with details
CUCx can be used by CME, CUCM, SRST
CUCx is tied to CUCM / CME via SIP
AvT Auto-attendant via TUI
CUCx Deployment Models
Single-site
Ideal for branch / SMB
Multisite WAN with centralized messaging
Ideal with small number of users at each remote site
Multisite WAN with distributed messaging
UMG (optional) to tie messaging together
Efficient network of CUCx across different locations
Cisco Unified Messaging Gateway (UMG)
Acts as a central hub for cisco voice / um solution
Provides a method of intelligently routing messages

Exchange subscriber / directory information

Connects with other CUC / CUCx gateways via VPIM
Spoken name directory lookup
Extension / location ID lookup
Centralized system wide DL
Simplified configuration tasks by create a start topology instead of a fully meshed VPIM
Meshed UM solution scales up to 500,000 users.
CUCx to ISR Setup
Routing / IP setup
IP addressing for CUCx HW Module
Needs a static or dynamic route to the CUCx module
GUI files installed in the router flash
SIP dial peers for directing calls into CUCx
MWI configuration
CUCx module shows up as interface Service-Engine x/y
SM needs to be on the same subnet as the host router
Service-engine 0/0
Ip address 192.168.1.2 255.255.255.0
Service-module ip address 192.168.1.3 255.255.255.0
Service-module default-gateway 192.168.1.2
Service-module service-engine 0/0 session command used to access the CUCx CLI
Dial-peer voice 2500 voip
Destination-pattern 25..
Session protocol sipv2
Session target ipv4:192.168.1.3
Dtmf-relay sip-notify
Codec g711ulaw
No vad
On CME
Create two new ephone-dn
Specify the MWI on or MWI Off
Ephone-dn 18
Number 2599.
Mwi on
Ephone-dn 19
Number 2598.
Mwi off

Enable voicemail button on CME phones

Telephony-service
Voicemail 2500
Ephone-dn 1
Number 1000
Call-forward busy 2500
3 MWI setup options
Outcall DN
Subscribe Notify
CME requests for updates for a specific extension
Unsolicited Notify
CUCx just tells CME to turn on the light for a specific extension
For SIP phones on CME
Voice register global
Voicemail 2500
Voice register dn 1
Call-forward b2bua busy 2500
Call-forward b2bua noan 2500 timeout 10

Mwi
Voice register pool 1
Dtmf-relay rtp-nte
SIP-UA
MWI-server ipv4:192.168.1.3
Ephone-dn 20
Number 10101
Mwi sip
Transcoding is needed to convert from any codec to G711 for CUCx
Service-module service-engine 0/0 session (reload | reset | shutdown | status)
When logged into CUCx you can issue restore factory default command to reset.
CUE# offline
CUE# restore factory default
Software download (clean | upgrade | abort | server | status)
Software install (clean | downgrade| upgrade| server | status)
Show software (directory | download server | licenses | packages | versions)
License install URL
Show license
Ccn trigger sip phonenumber 2500
Application voicemail
Enabled
Maxsessions 6
End trigger
Ccn application ciscomwiapplication aa
Enabled
Maxsession 4
Script setmwi.aef
Parameter CallControlGroupID 0
Parameter strMWI_OFF_DN 2598
Parameter strMWI_ON_DN 2599
End application
If doing MWI via SIP
Ccn subsystem sip
Gateway address 10.5.4.1
Mwi sip {sub-notify | unsolicited}
Dtmf-relay rtp-nte
End subsystem
CUCx has a GUI

User ID 3 32 characters long

Random generated passwords are shown after the user is created so they can be captured and sent to the user.
Two mailbox types
Personal mailbox
GDM General Delivery Mailbox
One or more people associated to it to access and retrieve the messages
Create users first, then create mailboxes
Create a group first then create the GDM mailbox
Voice Mail > VM Configuration
Configure applications settings (how long messages can be, prompt languages, business hours)
Max 25 Public DL with 1000 members / owners across all public distribution lists
User owners tab to specify who has access to the DL, and who can send to it. Can be users / Group
Administration > Control Panel Save configuration
NTP servers can be added.
Users can be importated from CUCM / CME
Max of 200 users to import
User login http://192.168.1.3/user
Restriction tables are used to block / allow specific call patterns
Local broadcast is broadcast to local CUCx server only
Cisco Voice View
Max 32 sessions with CUCx
VoiceMail > VoiceView > Express Service
Specify Timeout system wide
Enable VoiceView Express
Config-telephony
Url authentication http://cue-ip/voiceview/authentication/authenticate.do
Url service http://cue-ip/voiceview/common/login.do
Voicemail > Voiceview > sessions
Can drop sessions from CUCx admin
Integrated messaging
MS outlook, 2007, 2003, 2002, 2000
OE 6
Lotus Notes
Iphone
Disabled by default
CUCx does not support the ability to create / send / reply to VM from the email client
A Mailbox Full notification occurs when the capacity exceed 97%

Voicemail is downloaded as an attachment. SSL / Non-SSL supported

Voice Mail > Integrated Messaging
Up to 50 sessions
SSL / Non / Mixed
Timeout Period
Disable / Enable -> needs a restart
IMAP must be enabled for users / groups
Check vm-imap check box
Max of 16 scripts
Cisco Unity Express editor for PC or the online via the GUI
Default system auto attendant cannot be downloaded, uploaded, or deleted.
Can be de-activated
Max six sessions
1MB file size limit on prompts
G711 u-law 8Khz, 8bit mono
Troubleshooting CUCx
Show call history voice compact
Debug ccsip calls / messages
Log and trace for CUCx is done from IOS

Show ccn application

Show ccn prompts
Show ccn scripts
Show ntp config
Show users
Show groups
Show voicemail detail mailbox owernerid
Show voicemail mailboxes orphaned
Show running
Show errors
Four Logging levels
Info, Warning, Error, Fatal
Recommended to move logs to an external Syslog server
Show log name <filename.log> (paged | tail)

Tracing = debug
Show trace output to trace buffer or atrace.log file
No trace all- turns off trace
Trace files can by copied to FTP server
Show trace buffer (containing | long | short | tail)
GUI Trace
Administration > Traces
Reports can be useful to see overall system state.
Real Time reports, incoming calls, rejected calls, invoked applications
Voice Mail > MWI > Refresh
Refresh all or Selected
Trace voicemail vxml shows TUI input as well as menus and prompts
VPIM
Max 10 CUC servers per Cisco Unity Connection Site.
A cluster pair counts as one location
Locations exchange directory sync information and messages with each other via SMTP
Only one inter-site link supported per site
Max of 20 CUC servers
Each VPIM server is defined as a location
A delivery location provides unique directory numbers across multiple servers using email addressing:
localDN@locaion
Different locations can use overlapping directory numbers
Before setting up VPIM
Review Number plan
Determine whether E164 prefixes are required for the VPIM locations
Assign unique Dial IDs (location IDs)
Use a different number range for dialid than for extensions
Fixed length for Dial IDs, if possible, fixed length for extensions
Assign dial ids that have at least 3 digits
Use area codes
Example Branch with area code 408 is identified as 408
Branch extension is 1000 and IDd as 4081000
Different site with ID of 303 could be 3031000
Add new VPIM network location
By default no automatic directory updates occur for any VPIM location

CUCx Network Locations

Max 100

Max 100 remote users / 20 depending on module

Must be added manually
CUC VPIM troubleshooting
MTA trace
VPIM Messages
RTMT can be used to view the Trace files
CUCx
Networking > VPIM
Enables VPIM trace, viable from IOS
CUPS
Standards based SIP / SIMPLE / XMPP aggregator / distributor
CTIQBE Computer Telephony Integration Quick Buffering Encoding
CUPS operates in 3 modes
CUCM Mode 15k users
MS OCS / LCS Interoperability 20k users
SIP Proxy Mode 1,100 transactions per second
Group Chat
Permanent chat
Support federated links
Compliancy and archiving
Escalate to collaboration
Two CUPC Modes
Desktop mode
Softphone mode
CUPS integrates with Exchange to pull calendar information for availability status
CUPC softphone mode registers as a SIP CSF device
Up to Six servers per cluster 1 publisher
Two servers per sub cluster
Postgres SQL is the only support DB type for compliance logging
Max DB size unlimited
Max Table size 32GB
Max indexes unlimited
Cluster over WAN not supported for CUPS
15k users per cluster
System > service parameters
Proxy.domain.com