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SYNO PSIS
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HR Implications in Private Banking Sector

A Survey of Private Banks in Gurgaon City

I N TH E PARTI S A L F U L L F I L L M E N T O F
REQUIRMENT
F O R T H E AWAR D O F D E G R E E I N
M . B . A . ( M A S T E R O F B U S I N E S S AD M I N I S T R ATI O N )

Submitted by :
_________________

Supervised by :
___________________

INTRODUCTION TOWARDS TOPIC

Human are the main resource for any service oriented organization
and managing human resource is key for the success of every services
enterprise Man with his ability to feel, think, conscience and plan is the
most valuable resource. Money, Material and Machines are inert factors.
But At the same time human elements are most difficult to be inspired,
controlled and motivated. Hence, since long the organisations are putting
enough labour on managing their labour i.e. workers and executives. Every
employee has to be properly handled and motivated to meet the
organisational targets.
This study is an attempt to measure the HR Implications in Private
Banking Sector in Gurgaon City. Firstly the through using of available
literature and published material done as has been found universally that
user/customer/employees are the best Judges about the efficacy of
product/services or HR management techniques. Hence, a structured
questionnaire has been administered to randomly selected employees of
Private Banking Industry.

LITERATURE REVIEW

Internationally, there is a tendency toward decentralizing HRD responsibilities within

middle-sized and large work organizations. Mabey and Salaman, 1995; Van Eijnatten,
1993). As bank is service is always treat as a pure service. Services have some
exceptional characteristics that make them different from physical products (Zeithaml
and Bitner, 1996). To produce a service may or may not require the use of tangible goods.
There are some fundamental characteristics of services like intangibility, inseparability,
heterogeneity, and perishability (Zeithaml and Bitner, 1996). The most notable thing is
that it is often difficult for customers to evaluate services at pre-consumption,
consumption and post-consumption stage. On the other hand, due to intangible nature of
services, organisation may also face difficulty to understand how its customers perceive
and evaluate the quality of its services (Zeithaml, 1981). Moreover, services cannot be
stored and quality cannot be checked like a physical product. In context of services,
satisfaction and loyalty has of great importance and in the following section the
researcher will focus on those aspects.
To attend to the question why organizations adapt HRM practices, the HRM literature has
debated and discussed a variety of perspectives drawn from organizational theory,
including institutional theory (Wright and McMahan, 1992), contingency theory
(Lengnick-Hall

and

Lengnick-Hall,

1988),

universalistic,

contingency

and

configurational perspectives (Delery and Doty, 1996), behavioural perspectives (Schuler

and Jackson, 1999) and complex systematic perspective (Colbert, 2004).

OBJECTIVES OF THE STUDY

Primary Objective:
To know the various HR implications in private banks.
Secondary Objective:
To know whether employees are satisfied with their jobs or not.
To know the various retention practices used in banks?
To know the motivational factors used by the banks?
To know whether training and development programs are conducted b the
banks or not
To know the cause of their problems related with :
1. Their Health Problem
2. Dissatisfaction

RESEARCH METHODOLOGY

1. RESEARCH DESIGN
A research design is the arrangement of conditions for collection and
analysis of data in a manner that aims to combine relevance to the research
purpose with economy in procedure.
2. METHOD OF DATA COLLECTION
The research design used in my study is basically descriptive in nature.
The study made in use of both primary and secondary sources.
PRIMARY DATA COLLECTION: The survey undertake with the help of
Questionnaires which is fill by the employees in private banks.
SECONDARY DATA COLLECTION: Secondary data collects from
Internet that is considerable help to me.
3. SAMPLING DESIGN:
A sample design is a definite plan for obtaining a sample from a given
population .It refers to the technique or the procedure the researcher would
adopt in selecting items for the sample i.e. the size of the sample. Simple
random method is adopted to select the sample.
4. SAMPLE SIZE:
100 Employees of private banks will be visited.

5. AREA OF RESEARCH:
Private Sector Banks in Gurgaon City
6. BANKS VISITED.
ICICI Banks, HDFC Banks and UTI Banks
7. ANALYSIS OF DATA:
The data after collection has to be processed and analyzed with the outline
laid for the purpose at the time of developing the research plan. This is
essential for a scientific study and for insuring that we have all relevant data
for making contemplated comparison and analysis. Technically speaking
processing implies editing, coding, classification and tabulation of collected
data so that they are amenable to analysis. The term analysis refer to the
Computation of certain measures along with searching for patterns of
relationship that exist among data groups .To analyze the data pie charts,
graphs etc are used.
8. REPORT THE FINDINGS:
After analyzed the report are prepared on the basis of findings. It shows that
findings are clear to its objectives and results are clearly mentioned.

BIBLIOGRAPHY

Bhatia S.k, Deep & Deep Publications, Edition

2005.
Dessler Garij, Prentice Hall of India pvt Ltd,
Edition 7th.
Mathis Robert L, Jackson John H, Publications
Thomas on Asia Pte ltd, Singapore, Edition 10th.
www. ICICI.Com
www.HDFCBank.Com

Proposed Questionnaire
Name: __________________
Age: __________________

Gender: ______________

Qualification: ________________
Designation: __________________
Q1: What is the duration of working in the Bank ?
Less than 8 hrs

8 hrs

More than 8 hrs

Q2: How long you are working with current employer?

Less than 6 months

More than 6 months

Q3: Are you satisfied with your job?

Yes

No

Q4: If yes, your job satisfies you up to what level?

Average

More than Average

Fully satisfied

Q5: Have you any health related problem due to:

Working environment

Personal

Over burden

Other

Q6: Does Bank provides you special Benefits or Rewards?

Some Times

Always

Never

Q7: Does the bank do Performance Appraisal for employees?

Some Times

Always

Never

Q8: Does your Bank provide any Training and Development Program?
Yes

No

Q9: Does Top Management involve you in Decision making ?

Some Times

Always

Never

Q10: Any retention practices followed in your Bank?

Career opportunities

Increments

Incentives

Bonus
Others

Q11: Any suggestions you want in your HR policies of Bank?

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