(Refreshed 2010) To be completed within 12 weeks of starting service

Name:______________________________________________
Start Date:___________________________________________
Line Manager:________________________________________
Team/Establishment/Organisation________________________
___________________________________________________
Date by which workbook was completed:___________________
On completion of this training and workbook I will:
Understand the role of the health and social care worker
Understand and maintain personal development
Communicate effectively
Understand equality and diversity
Recognise principles for implementing duty of care
Know and understand the principles of safeguarding in health
and social care
Understand person-centred support
Maintain health and safety in an adult social care setting
NOTE: This workbook is based on the Skills for Care Common Induction
Standards (2010 refreshed edition). All new Social Care staff should complete the
Common Induction Standards during the Induction period. This should take place
within 12 weeks of joining your organisation. This workbook will enable new staff to
record and demonstrate their knowledge and skills. The line-manager/trainer
should counter sign where identified to indicate the employees knowledge,
understanding and practical application.
The standards are taken from Skills for Care and developed into a workbook
by Brighton & Hove City Council. As identified by Skills for Care
these standards/workbook may be copied and re-distributed as a free
document in pursuit of workforce development in social care

The progress log used for marking can be found in the right hand margin against
each standard. Here you will also find reference numbers which relate to Skills for
Care Common Induction Standard outcomes.
The manager should indicate outcomes met against each outcome when the
standard has been achieved. There is an option to refer a standard which may
require further questioning or training prior to being marked as outcomes met.
At the end of each of the eight standards the manager should sign and date once
complete. It is important that the manager is satisfied of evidence of learning
before signing off each standard.
Further guidance is included under Format of the Workbook over page

No. We have produced the workbook as one way to directly map to Skills for Care
Common Induction Standards and assist new workers to evidence their learning
against the standards. You may have your own workbook, e-learning system or
training programme.
The workbook will assist managers in supporting people through the induction
process during the first 12 weeks of employment. Some of the standards in the
workbook relate closely to mandatory training employees may undertake. If
standards are met by attending training or through a professional discussion a
manager may feel that they can sign areas of the workbook off without the member
of staff completing answers. There would be a requirement to carefully document
this against the relevant sections. We would however recommend that the
workbook is fully completed as this can provide full evidence of induction and
learning.
If new employees have undertaken full induction training elsewhere the areas
highlighted WORKPLACE SPECIFIC (found in the progress log) should be
considered as these are areas specific to working in your / a new organisation or
work place

This workbook has been produced by the Workforce Development Team, Brighton
& Hove City Council. Should you have any feedback, comments or questions
about
this
workbook
please
do
let
us
know
by
contacting
coursesforcare@brighton-hove.gov.uk

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1. Responsibilities and limits of your

relationship with an individual
2. Working in ways that are agreed with your
employer
3. The importance of working in partnership
with others
4. Be able to handle information in agreed
ways

Know your main responsibilities to an individual you support

(An individual refers to anyone accessing care or support; it will
usually mean the person or people supported by the worker)

Q: Describe four of your work duties

Q: How would you involve the person you are supporting in the
care being provided? Give an example of how you support an
individual to control their own support and make informed
choices about the service they receive

Q: In what ways are your relationships with service users

different to the relationships you have with your family and
friends?

Induction Standard One Role of the health and social care

worker Sign Off
I am satisfied of the evidence of learning meets the required standard
Manager Name:
Date:

Signature:

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1. Responsibilities and limits of your relationship with an

individual
2. Working in ways that are agreed with your employer
3. The importance of working in partnership with others
4. Be able to handle information in agreed ways

Know your main responsibilities to an individual you support

(An individual refers to anyone accessing care or support; it will usually mean the person or
people supported by the worker)

Q: Describe four of your work duties

Duty 1

Duty 3

Duty 2

Duty 4

Q: How would you involve the person you are supporting in the care being provided?
Give an example of how you support an individual to control their own support and
make informed choices about the service they receive

Q: In what ways are your relationships with service users different to the relationships
you have with your family and friends?

Q: Why is it important to be reliable and dependable?

Q: The aims and values of the service you work in or the individual you support are
important and are reflected in your role. Give 2 examples below of aims / values of
your service and what these mean for you.
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Q: Why is it important to understand and agree with your employer ways that you will work?

3
(WORKPLACE
SPECIFIC)

(WORKPLACE
SPECIFIC)

Q: When the individual is your employer, policies and procedures may be less formal.
Explain why it is important to understand and agree ways of working
(An individual refers to anyone accessing care or support; it will usually mean the person or people supported by the worker)

Q: What is a policy?

(WORKPLACE
SPECIFIC)

(WORKPLACE
SPECIFIC)

Q: What is a procedure?
(WORKPLACE
SPECIFIC)

Q: Why are Policy, procedures or agreed ways of working important?

Q: Where can I find copies of organisational policy and procedures and be sure these
are up to date?

Q: Complete the table below about working in partnership

People I need to work in
partnership with

Working in partnership with these people is important

because

Family members or
carers
People that are
significant to the
individual, e.g. friends,
advocates
Colleagues/other workers
Teams
Q: In the table below list 3 social care practitioners that you might have to work alongside with
and what their jobs involve
Job Title
Their job involves

(WORKPLACE
SPECIFIC)

3
3
33

Q: List 2 positive personal attitudes and explain why these are important when working with
others
(Others e.g. own colleagues, other professionals across health and social care)

Q: What is it important to have secure systems for recording and storing information?

Q: Think of 3 types of records you need to keep. Explain how you can ensure that these are
accurate and up to date?
Record/report I
Where and how is
How do I ensure
How do I ensure
information recorded information is
need to keep at
information is up-towork
and stored?
complete and
date?
accurate

5
5
53
55

Q: When is it ok to share information and with who?

Q: What policies are relevant to confidentiality and when might you need to use them in your
work?

Q: Explain how you would report and to whom if an agreed procedure has not been followed
correctly

(WORKPLACE
SPECIFIC)

Induction Standard One Role of the health and social care worker Sign Off
I am satisfied of the evidence of learning meets the required standard
Manager Name:

Signature:

Date:

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1. Competence in your own work role within the sector

2. Reflective practice
3. Evaluating own performance
4. Producing a personal development plan
5. Using learning opportunities and reflective practice to
contribute to personal development

Q: Complete the table below about standards and codes of practice that relate to your work
role
e
Standard
Explain your understanding of the
How do you evaluate your
standard
knowledge, performance and
understanding against these
standards
Codes of
practice

Regulations

Registration
requirement
(Quality
standards)

National
Occupational
Standards

Human
Rights Act

3
(WORKPLACE
SPECIFIC)

Q: Give an example for how the following may affect the way you work and what you may
need to consider
Previous
experience
Personal
Attitude
Belief

Q: Give an example of an occasion when you learned from your own or others mistakes and
successes
Describe Mistake
I learnt..

Describe Success

I learnt..

Q: Give an example why each of the following are critical within your role
Numeracy is important in my role because:

Basic literacy is important in my role because

Communication skills are important in my role because:

Q: Where would you be able to get help and support to assess your skills?

3
3

Q: List as many examples of sources of support for your personal development as you can
think of against each arrow

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How does each person assist in reviewing and prioritising

learning and development opportunities are there any formal
processes?

My Colleagues
Individuals (An individual

refers to anyone accessing care or

support; it will usually mean the
person or people supported by the
worker)

My Manager / Employer

Q: Do you have a personal development plan? Yes

No

(Your personal development plan may have a different name, but it will record information such as agreed objectives for
development, proposed activities to meet objectives, timescales for review etc)

Describe what system you have to record your personal development?

Give 2 examples where you have received

feedback

Describe how the feedback has

helped you improve the way you work

(WORKPLACE
SPECIFIC)

Q: Complete the following flowchart describing how effective a learning activity has been

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Induction Standard Two Personal Development Sign Off

I am satisfied of the evidence of learning meets the required standard
Manager Name:

Signature:

Date:

1. Importance of effective communication in the work

setting
2. Meeting the communication and language needs,
wishes and preferences of individuals
3. Overcoming difficulties in promoting communication
4. Understand principles and practices relating to
confidentiality

Q: People communicate because:

3
3
3 3

Q: How might communication express how someone is feeling and how might this affect
others?

Q: It is really important to observe an individuals reaction when communicating because

Q: Complete the boxes in the table below about communication methods

Non-verbal communication
Give 3 examples of Non Verbal Communication
means:
1
2
3
Give 2 examples of how Verbal communication can be
used to express different feelings:
1
2

Q: Give 3 potential barriers to effective communication and explain how these might be
overcome

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333
335

Q: When communicating, how would you check you have been understood?

Q: What services are you aware of that offer communication support?

(If you do not know, what services do you think you might be able to find?)

Q: What does confidentiality mean in your work role?

Q: Describe how you ensure confidentiality is maintained on a day to day basis. (Make
reference to verbal communication and written information)

Q: Answer Yes or no to the following questions about sharing information

The uncle of the person you are supporting phones up and asks for some personal
information. Would you provide the information Yes No
The police visit as part of an investigation and want to see records relating to the person you
support. Would you provide the information? Yes No

35
35
3 53
3 55

Q: Can you think of an example when you would need to share information?

Q: What do you need to consider when sharing information?

Q: Explain how, when and from whom to seek advice about confidentiality/sharing
information?

Induction Standard Three Communicate effectively Sign Off

I am satisfied of the evidence of learning meets the required standard
Manager Name:

Signature:

Date:

!
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1. The value and the importance of equality and inclusion

2. Providing inclusive support
3. Access information, advice and support about equality and
inclusion

Q: Describe your understanding of:

Diversity:

Equality:

Inclusion:

Discrimination:

Q: What legislation or agreed ways of working are you aware of that relate to equality,
diversity and rights?

Q: How can practices that support equality and inclusion reduce discrimination?
Give an example of how you promote
How does this help to reduce
equality, diversity and inclusion in your role
discrimination?

Q: Give an example of how discrimination might occur in your workplace and explain how this
could be both deliberate or done inadvertently
Give an example of how discrimination might occur in your workplace

How might this example be deliberate?

5
5
5 3
5 5
5
5
5 3

How would you challenge this deliberate discrimination?

How might your example of how discrimination might occur be accidental or not
deliberate?

How would you challenge if this was accidental or non-deliberate?

Q: Give 3 examples of where you would find information about equality, diversity and inclusion
53
53

Q: Where would you seek help, support or advice about equality and inclusion?

Induction Standard Four Equality & Inclusion Sign Off

I am satisfied of the evidence of learning meets the required standard
Manager Name:

Signature:

Date:

&!
%

1. Understand how duty of care contributes to safe practice

2. Know how to address dilemmas that may arise between an
individuals rights and the duty of care
3. Know how to recognise and handle comments and complaints
4. Know how to recognise and handle adverse events, incidents,
errors and near misses

A recent Department of Health guide, Independence, Choice and Risk defines a duty of care
as: ...an obligation placed on an individual requiring that they exercise a reasonable standard
of care while doing something (or possibly omitting something) that could foreseeably harm
others.
Q: Complete the following table
Explain what is meant to have a duty of care How does this contribute to the
in your own work role
safeguarding or protection of individuals?

Q: Complete the following table

Give an example of where What might you do? What
duty of care may be in
can you not do?
contradiction with an
individuals rights

Where might you seek advice

or information?

Q: Are you aware of comments or complaints procedures, where would you find them, do you
know how to use them?

6
6

(WORKPLACE
SPECIFIC)

6
6
6 3

63
63
63 3
63 5
(WORKPLACE
SPECIFIC)

Q: Read your comments and complaints policy and complete the following sentences
It is important when receiving a complaint that I do not

It is important when receiving a complaint that I make sure

When I am recording comments or complaints it is essential to

(WORKPLACE
SPECIFIC)

Q: How could you ensure that comments and complaints improve the quality of service,
where might you get advice?

65
65
653

Q: Complete the following table

Give 3 examples of adverse
events, incidents, errors and near
misses that are likely to affect the
wellbeing of individuals and how
you might recognise these

What must you do?

What should you not do?

(WORKPLACE
SPECIFIC)

Q: Who would you report the concerns in your examples above to?
__________________________________________________________________________
Q: If you felt that your concerns were not being taken seriously, what would you do?

(WORKPLACE
SPECIFIC)
(WORKPLACE
SPECIFIC)

Induction Standard Five Principles of implementing duty of care Sign Off

I am satisfied of the evidence of learning meets the required standard
Manager Name:

Signature:

Date:

!
%

1.
2.
3.
4.

Recognising signs of harm or abuse

Ways to reduce likelihood of abuse
Responding to suspected or disclosed abuse
National and local context of protection from harm and abuse

Q: Complete the following table about types of abuse, signs and symptoms:
Physical abuse is
A sign or symptom of this abuse might be:
<
<
< 3
< 5

Sexual abuse is

A sign or symptom of this abuse might be:

Emotional/psychological abuse is

A sign or symptom of this abuse might be:

Financial abuse is

A sign or symptom of this abuse might be:

Institutional abuse is

A sign or symptom of this abuse might be:

Self neglect is

A sign or symptom of this abuse might be:

Neglect by others is

A sign or symptom of this abuse might be:

Discriminatory Abuse

A sign or symptom of this abuse might be:

Q: How might emotional/psychological abuse be related to age, race, gender, sexuality,

culture, religion, etc

Q: Where might you find information, advice or procedures about your responsibilities in
preventing harm and abuse and protecting individuals from it?

(WORKPLACE
SPECIFIC)

Q: Which of the following describe someone who might be described as vulnerable:

1. Margaret lives on her own and has no family although her neighbours do sometimes
pop round for a cup of tea
2. Saleem enjoys shopping, his support worker helps him with understanding money as
Saleem sometimes finds this difficult
3. Sonja celebrated her 80th birthday this year, her daughter threw her a party
4. Carol is 23 and is in a drug rehab project, she is sometimes seen getting into cars with
different men
Q: Explain how abuse can be reduced by:
Working with person-centred values can reduce
abuse because

Managing risk can reduce abuse because

Prevention can reduce abuse because

Promoting empowerment can reduce abuse

because

<
<

Q: Why is it also important to have an accessible complaints procedure and why might this
reduce the likelihood of abuse?

<3
<3
<33
<5

Q: Who would you report suspected abuse to?

Q: Please complete the following table:

Example
List 3 things you would do
You are helping Nadeen
1
get dressed and you notice
bruises on the inside of
both of her arms
2
3

(WORKPLACE
SPECIFIC)

List 3 things you would not do

1
2
3

(WORKPLACE
SPECIFIC)

After Simones daughter

comes to visit you notice
that Simone is often quite
distressed, withdrawn and
not her usual self. Simone
also tells you that her
daughter cant pay her rent
again this month.
You find Sarah crying. Her
blouse has been torn, you
notice Frank leaving the
room

Q: What would you do if you suspect a child, young person or adult (met in any
circumstances not necessarily at work) is being abused or neglected?

<5
< 53

Q: What is the national policy called that relates to protection from harm and abuse?

(WORKPLACE
SPECIFIC)
(WORKPLACE
SPECIFIC)

Q: Are you aware of the local Safeguarding policy and have you seen the local procedures
flow chart for reporting?

Q: Can you give any examples of serious failures to protect individuals from harm and abuse

Induction Standard Six Principles of Safeguarding in health and social care

Sign Off
I am satisfied of the evidence of learning meets the required standard
Manager Name:

Signature:

Date:

& !
%

Q: Complete the following table

Explain the following Person-centred
values
Individuality:

1. Promote person-centred values in everyday work.

2. Working in a person-centred way
3. Recognising possible signs of dementia
4. Supporting active participation
5. Supporting an individuals rights to make choices
6. Promoting spiritual and emotional well-being

Give an example of what you can do in your

work to promote this value:

Independence:

Privacy:

Partnership:

Choice:

Dignity:

Respect:

Rights:

Q: What is meant by dignity and how do you promote dignity in your day to day work with the
individuals you support

=
=
= 3

Q: Can you list 3 of the 10 Dignity Standards

1
2
3

Q:What is meant by a person centred approach?

Q: What do you need to know about the people you are supporting in order to provide
care that is person centred and how would you use the information you gained to
understand your responsibilities?

Q: Why are care plans important?

Q: Give an example of how information in a care plan can be used to ensure an

individual is being supported in a person-centred way.

Q: Explain the importance of the following to ensure a persons well being and sense of hope:
Confidence is important because
Self esteem is important because
Ability to communicate wants and needs is important because
Ability to make contact with other people is important because
Ability to show warmth and affection is important because
Experience and showing of pleasure or enjoyment is important because

=
=
= 3
= 5

Q: Complete the following table about signs of dementia

List 3 signs of Dementia
Would this definitely mean
the person has dementia?

Why / Why not?

=3
=3
=3 3
=3 5

Q: Why is early diagnosis important in relation to dementia?

Q: Know who to tell, and how, if you suspect symptoms associated with dementia.
Who would you tell?

Q: How would you approach telling the person/people described in your last answer?

Q: Complete the following table about active participation

1. Give an example of an everyday
2. how you might support an individual to
activity or relationship
participate

3. Why is this important?

1. Give an example of a choice an

individual may need to make about their
life (can be a simple daily choice or more
complex)

2. How would you support the individual to

make this decision

3. Why is this important?

=5
=5
=53
=55
=6

Q: Are there any other ways you might support active participation and why (e.g.
technology)?

Q: Why is it important for individuals to develop skills in self care?

Q: Why is it important for individuals to maintain their own social and community networks?

Q: Explain what is meant by agreed risk assessment processes

List 3 examples of risk an individual might

take

What makes this risky?

Q: Why should your personal views not influence an individuals choice?

=6
=63
=65

Q: Why might you need to support an individual to question or challenge decisions

concerning them that are made by others?

Q: Complete the following tables about Identity and well-being

Explain what is meant by the term
individual identity

=<
=<
=< 3
=< 5

Explain what is meant by the term

spiritual well-being
Explain what is meant by the term
emotional well-being

Individual identity

Give an example of how

you would support this in
your work

Give an example of how you

can help to create an
environment that supports this

Spiritual wellbeing
Emotional wellbeing

Induction Standard Seven Person-centred support Sign Off

I am satisfied of the evidence of learning meets the required standard
Manager Name:

Signature:

Date:

'

1. Roles and responsibilities relating to health and safety in the

work setting/situation.
2. Health and safety risk assessments
3. Moving and positioning
4. Responding to accidents and sudden illness
5. Agreed ways of working regarding medication and health care
tasks
6. Handling hazardous substances
7. Preventing the spread of infection
8. Promoting fire safety in the work setting
9. Security measures in the work setting
10. Managing stress
11. Food safety, nutrition and hydration

Q: What is the name of the main piece of legislation that covers health and safety that applies
to your work setting
______________________________________________________________________
Q: Complete the following table about Health and Safety responsibilities

Health and safety could be in relation to own personal safety, other colleagues or individuals you
support

List 2 main Health

and Safety
responsibilities for
each person?
You

Your Manager

The individual(s)
you support

Name the policy,

procedure or explain
the agreed way of
working

Do you need training

for these
responsibilities, how
or where would you
access training?

>
>
> 3
> 5
> 6
(WORKPLACE
SPECIFIC)

Q: In the following table think of two health and safety risks, explain why it is important to
assess the risk and how you would report
Risk 1
Risk 2
Why is it important to assess this risk

Why is it important to assess this risk

How and when would you report this

health and safety risk that you have
identified

How and when would you report this

health and safety risk that you have
identified

Q: What is the name of the main piece of legislation that covers moving and positioning?
______________________________________________________________________

>
>

(WORKPLACE
SPECIFIC)

>3
>3
>33

Q: Give one example of a moving and positioning task that you would not undertake without
completing associated training
______________________________________________________________________
Q: Thinking about the individuals dignity describe two points of good practice for maintaining
safety when moving or positioning an individual or object
1

(WORKPLACE
SPECIFIC)

Q: Complete the following tables

List 2 examples of types of accidents that
could occur in your workplace

Explain what procedure you would follow

>5
>5
> 53

(WORKPLACE
SPECIFIC)

List 2 examples of sudden illness that

could occur in your workplace

Explain what procedure would you follow

(WORKPLACE
SPECIFIC)

Q: Give one example of a Emergency First Aid task that you would not undertake without
completing associated training

Q: Complete the following table identifying medication and health care task responsibilities
Highlight 2 things I must do
List 2 things I should not
from agreed ways of working
undertake unless I have
with your employer
received appropriate
training
Medication
1
1

Health Care Tasks

Health care tasks include any

medical procedures carried out as
part of a plan of care, including those
relating to colostomy, catheter, and
injections

Q: Complete the following table

Give examples of 3 Hazardous
Substances

>6
>6
> 63

><
><

(WORKPLACE
SPECIFIC)

This should be stored

This should be used and handled

This should be disposed

Q: List 3 ways that an infection can get into the body

Q: Explain why effective hand hygiene is important

Q: Which of the following statements are not true when washing your hands thoroughly
(circle bullet points):

Wet the hands under running water

Build up a lather with cleansing agent and wash hands and wrists
Wash palms and remember to wash between the fingers
Wash the back of the hands remembering to wash between the fingers
Link the fingers of one hand with the other and continue to wash
Use one hand to wash the thumb on the other hand
Leaving your hands wet ensures that no infection can be transferred from cloths
Thoroughly dry hands with disposable paper towels or a clean hand towel

Q: Please complete the following table about infection and the risks
I might spread infection at work through
This might pose a risk to an individual I
my own poor hygiene or health
support because
An example of poor hygiene might be:

An example of poor health might be

Q: Please complete the following table about protective clothing, equipment and procedures
An example of protective clothing at work
would be:

I would use this protective clothing when:

An example of protective equipment at

work would be:

I would use this equipment when:

An example of a procedure to prevent

infection would be:

I follow this procedure when:

>=
>=
> =3
> =5
> =6

Q: Please complete the following table about safe handling of infected or soiled linen and
clinical waste
Clinical waste includes sharps such as needles, and used dressings
Items
Infected or soiled linen

What do I need to think about and do when

handling and/or disposing of these items

Sharps such as needles

Used dressings

Q: Three things that prevent fires starting are:

> >
>>

Q: Three things that prevent fires spreading are:

Q: Outline below what emergency procedures must be followed in the event of fire in your
work setting

(WORKPLACE
SPECIFIC)

Q: How do you make sure that people entering or accessing where you work should be
there?

>?
>?

Work setting/situation is used to include workers who do not have a particular work place, such as personal
assistants and domiciliary care workers

Q: What other measures around confidentiality do you need to think about when people are
visiting your work setting?

Q: Complete the following table about stress at work

List 2 signs or
Explain whether
What might trigger
indicators of
this has a positive
this example of
Stress in yourself or negative effect
stress
or others
A sign or indicator
of stress in myself
might be:

How might you manage

this stress

> @
> @
> @3

A sign or indicator
of stress in people
I support might
be:

A sign or indicator
of stress in people
I work with might
be:

Q: Complete the following table about hygiene and food preparation

Personal and physical hygiene is
Why are these important
important when preparing food. Give 2
examples of important hygiene

Q: Complete the following table about handling

List 2 further examples of other things
Why are these important
you should do when handling food

>
>
>
>

3
5

Q: Circle True or False for each of the following statements below

Are the following statements true or false?
Raw meat or fish must be kept away from ready to eat foods e.g. salads, bread, things
that do not require cooking True or False
Avoid washing hands after touching raw meat or fish, this can spread infection
True or False
The use by dates on food are only a guide and can generally be ignored
True or False
Dish clothes or towels do not need regular washing as long as they appear clean
True or False
Food that has been cooked but not eaten needs to be cooled and put into a refrigerator
(ideally within 1 and 2 hours) True or False
Raw meat should be stored in a separate, clean and sealed container at the bottom of the
fridge True or False
Food, drinks and chemicals can be stored in the same cupboard True or False
Q: Good nutrition is really important because

Q: Good hydration is important because

Q: Complete the following table about nutrition and hydration

How might you promote adequate nutrition
and hydration to prevent this happening
Give an example of a sign or symptom of
poor hydration

Give an example of a sign or symptom of

poor nutrition

Induction Standard Eight Health & Safety in an adult social care setting
Sign Off
I am satisfied of the evidence of learning meets the required standard
Manager Name:

Signature:

Date:

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