QUESTIONNAIRE

We, the students of Bachelors at University of Management and Technology, are conducting a
research on customer-involvement of “Mobile uses”. We would be grateful if you spare
sometime to fill this questionnaire.

1. Do you use mobile phone?

1 Yes

2 No

2. Do you receive a lot of phone calls and text messages?

1 Yes

2 No

3. You write text messages?

1 Yes

2 No

4. Do you receive calls and text messages all the time?

1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree

5. Strongly agree

5. Do you make mobile phone calls without any particular

purpose?

1. Strongly disagree 2. Disagree 3. Neutral 4. Agree 5. Strongly

Agree

6. Do you feel uncomfortable, if, for some reason, your mobile

phone is not with you? (Mark Anyone)

1. Not at All 2. Somewhat 3. Moderately 4. Very much

7. You feel comfortable while paying your mobile phone bills /

Expenses?
1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree 5.
Strongly Agree

8. Do you often talk over your phone in public Places?

1. Yes

2. No

9. It is important for you that there is an Internet connection to

your phone?

1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree

5.Strongly agree

10. It’s important for you that your mobile phone should
have the latest technology?

1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree

5. Strongly agree

11. It’s important for you that your phone fits in with your
clothing style and general image?

1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree

5. Strongly agree

12. Will you probably use the mobile phone even more in the
future?

1. Very likely 2. Likely 3. Neutral 4. Unlikely

5. Very unlikely

13. Old mobile phone looks too old-fashioned for you.

1. Strongly disgree 2. Disagree 3. Neutral 4. Agree 5.

Strongly agree

14. How consistently you change your mobile?

1. Within 1- year 2. 1-5 year 3. After 5 year

15. After how long you change logos and/or ringing tones?
 1. Every day 2. After a week 3. After a month

16. Some operators or types of connections are more

“trendy” than others?

1 .Strongly Disagree 2. Disagree 3. Neutral 4. Agree

5. Strongly agree

17. Is cheapest phone model is good enough for you?

1. Yes

2. No

18. Price is the most important issue when choosing a

phone?

1. Strongly Disgree 2. Disagree 3. Neutral 4. Agree

5. Strongly agree

19. A mobile phone is important for connecting people and

organizing things.

1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree

5. Strongly agree

Personal information:

Gender:

1. Male
2. Female

Age:

1. Up to 20 years
2. 21 - 25 years
3. 26 - 30 years
4. 31 - 35 years
5. 36 - 40 years
6. More than 40

Household Income:

1. Up to Rs.10, 000
2. Rs.10, 001 - 20,000
 3. Rs. 20,001 - 30,000
4. Rs. 30,001 - 40,000
5. More than Rs.40,000

Residential Area:

___________________________

“Thanks for your precious time”