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A chip card is a standard-size plastic credit card with both an embedded microchip and a
traditional magnetic strip. The embedded chip makes the card extremely difficult to
counterfeit or copy. Chip security will soon become the standard in the United States, and you
can currently enjoy greater card acceptance in more than 130 countries including Canada,
Mexico and the United Kingdom, where chip cards are already standard.
History:
Chip card technology has been used around the world since the 1990s. Bank of America has
been issuing chip cards in the U.K. and Canada for several years.
The chip-and-PIN system, also known as the EMV standard for Europay, MasterCard and
Visa, the originators of the standard was first established in 1999 and has since almost
completely replaced the magnetic-strip standard in Europe. Chip-and-PIN cards are also
replacing conventional "magstripe" cards in Asia, South America, Canada and Mexico.
While most card-issuing companies and banks in the United States still issue magnetic-stripe
credit cards, many of these organizations are moving toward the adoption of the EMV
standard.
Internationally Accepted:
Chip cards are already standard in many countries and having one can enhance acceptance
when you travel abroad.
How It Works:
Using a Visa chip card is simple. Here's how it works:
Rather than swiping your card, insert the chip portion into the terminal with the
chip facing up.
Leave the card in the terminal until the transaction is complete. If you remove the card
too soon, the transaction will end and your purchase will not be processed.
Follow the on-screen prompts.
When your transaction is complete, remove your card.
4. Cards withheld for less than one year, to be re-carded in last two months of
re-carding schedule, numbering 21,000
5.Other cards that do not fall in any of the above categories, to be re-carded
between the eighth and eleventh month, numbering 42,371
Recardig
Month
Good
Spenders
(Platinum)
Good
Spenders
(Total)
Regular
201312
201401
201402
201403
201404
201405
201406
201407
201408
Good
Spenders
(Classic/
Gold)
7,680
7,680
7,680
5,810
5,830
5,830
-
Total
Active
Cards
Other
Cards
1,870
1,870
1,870
-
7,680
7,680
7,680
7,680
7,700
7,700
-
1,810
2,446
2,100
2,201
1,799
3,574
6,495
5,211
5,321
9,490
10,126
9,780
9,881
9,499
11,274
6,495
5,211
5,321
8,510
7,874
8,220
8,135
8,519
6,753
11,505
6,133
-
5.251
5,251
46,120
3,449
3,731
43,388
3,449
3,731
89,508
65,649
6,657
12,67
9
13,74
9
9,286
42,37
1
201409
201410
201411
Total
40,510
5,610
Withheld
Total
Recarding
18,000
18,000
18,000
18,016
18,018
18,027
18,000
18,001
18,000
19,000
6,265
14,735
21,000
19,000
18,466
218,528
Cards Production:
Product team to forward re-carding file to I.T on weekly basis: The data file to be
validated for any replacements. The work flow, along with key activities, is as follows:
Produc
I.T
Uploads
Embossing
files
Embossi
ng
Mailing
Runs
Card
Dispatche
s Cards
apprising about card upgrade and one-time chip card issuance fee.
2. At the time of card dispatch, another note to be sent to the
customers, briefly reiterating benefits of chip card, card
activation procedures and emphasizing them to return their old
Credit Card.
3. Information about upgrade be placed at Bank Alfalah website,
hoardings and standees (to be placed at Card Centers and key
branches).
4. SMS for activation after 15 days of card delivery.
5. BDU to make out-bound calls to customers to activate the chip
cards
Customer complaints:
There are essentially two touch points for customers launching complaints:
Call Center: Call center agent to first inform customer about chip
benefits. If customers insists upon waiver he would then be offered
remission, based on spend. Those customers who still do not agree will
be offered special waivers. Call center is to share feedback on a weekly
basis with business team.
Enhanced
Security
One-time
Issuance Fee
Feature
s
Waiver on
month
spend
Classic (Rs.
5,000)
Gold (Rs.
10,000)
Apprise Customer
about special
waiver
BDU to inform
about approval of
Special
Waiver
Customer Services: C/S to forward all waiver requests for one-time chip
issuance fee to Business Development Unit (BDU). BDU to engage customer
the same way, as explained, in the above 3 steps.
Risk Mitigation & Controls: Currently CFG has exclusive arrangements with one
Courier company. In wake of the huge number of card embossing, during the recarding exercise, and consequent dispatch of plastic, CFG has taken on board
another Courier company. This will on one hand balance the work load and on the
other mitigate financial and reputational risk that may ensue from high volumes of
plastic issuance.
Activation Strategy:
All card activations primarily done through the landing of calls on Call Centre.
Old plastic to remain active till the time new plastic is not activated by
customers.
After pre-determined cool-off time of 30 days, dedicated staff from BDU
to make out-bound calls to customers who have not activated the cards.
Features:
Chip card acceptance is rapidly growing worldwide
Safer, faster and secure
Embedded microchip is encrypted
Virtually impossible to be copied or counterfeited
Chip Card Fees:
Classic/Silver: Rs.500 (Basic) and Rs.500 (Per Supplementary) +FED
Confirm possession of both cards from the customer. (In case customer dont have the
card possession of OLD card but owing the liabilities that his/her OLD card is in own
safe custody than chip card can be activated)
Inform customer that previous card would be blocked once the new card is activated.
Rest of the card activation process is remaining same as per current procedure of
Activation.
Card exception file with 07 of the previous card will be marked by the officer (In case
the previous card is lost, the Chip Card will be activated and exception will be marked
with Lost-41/Stolen-43)
Memo line in Card Pro V 5 will be updated as Old plastic card exception uploaded with
07/41/43 as Chip card activated I D
Customer will be informed to drop the previous card in BAL drop box after cutting into
two vertical halves.
Work Codes:
Work codes for chip card have already been in cooperated in work code list. So Chip Card
work codes can be selected accordingly.
The above mentioned coding format is based on:
Digit
Code
1st
1 for Visa
2nd
3rd
4th
1651
1652
1654
Test 1116
Test 1216
Test 1516
"Zeeshan Murtaza".
O-5: Marking the cards O5 means deactivating the cards on temporary basis.
Cards can be blocked O-5 as per below mentioned scenarios:
When cards are captured in the ATM machines.
If any Family Member having Card Possession.
If someone else found the card somewhere and confirmed card possession.
If card has been left at merchant by customer.
If two cards have been exchanged at merchants.
O-7: Card should be marked O-7 in the below mentioned scenarios:
If customer is reporting that his card has been misused.
If customer has doubt that his card can be misused.
Death Case: If any of the family member called from the listed number and
reported that customer has been expired.
card please call at helpline for the card activation and can get the card activated.
Old Valid Card Is In Possession Of Customer Whereas New Chip Card Got
Lost/Stolen: Officer should give permanent blockage option i.e. L-if lost &
S-if stolen of the new chip card and the replacement card will be issued
against the same and take exception with 07 of previous card.
8.SMS Alert: By subscribing our SMS facility ,customer can keep track of every
transaction.
9.COP(credit on phone): customer can also avail cop on credit cards.
10.Bill Payment Facility: Bank allows customer to pay their utility and mobile bills
through credit card.
11.Auto Debit Facility: If customer has account with Bank Alfalah ,then he can avail
Auto debit facility to make monthly payments (minimum or full).
12.Mobile Top-ups: Customer can avail mobile top-ups for any telecommunication
company through Alfalah credit card.
13.Credit Cover Premium: With credit cover customers are insured against any
unfortunate temporary or permanent disability or death.
Q2.Are Visa chip cards safer to use than magnetic strip cards?
Yes, Visa chip cards provide a higher level of security when used at a chip-reading terminal, because
the technology in the chip makes it difficult to copy or counterfeit.
Q3.Can customer return chip card & get strip card back again?
No , customer cant return chip card in order to obtain strip card again because its beyond BAFL
defined procedure, since strip card technology is archaic thats why BAFL has launched chip cards
with encrypted microchip.
Q5.Can I use my Visa chip card for all the same things as my old card?
Yes, you can still make purchases as you always have by entering the card number or swiping your
card at merchant locations that do not yet have chip readers. You can also continue to use your card
for online payments and at ATMs.
The credit limit assigned to you is based on your income, net worth and credit worthiness determined
from the information provided by you to us.
Q8.What I will do if I want a chip card issued before my current card is renewed?
Inform the customer that renewal cards are already upgrading into chip cards. But if cm wants chip
card before expiry, that case would be treated as a replacement case and charges will be apply of
chip issuance fee as per category.
Q11.Will bank charge one time chip fee on every renewal year when new plastic will
emboss?
No. One time chip fee will only be charged the first time you are issued a chip card.
Q12.Will I be charged the one time chip fee if I lose my credit card and ask for a
replacement.
One time chip fee will only be applied if it is the first time you are being issued a Chip Card. If a
replacement is requested Card replacement fee would apply.
1.
Paying cash over the counter at any Bank Alfalah branch.
2. Sending a cheque / pay order / draft in the name of Bank Alfalah Credit Cards by mail or through
the Drop Box at Bank Alfalah Branches. Charges will be charged on all cheques that are returned
unpaid. Please indicate your name and card number on the reverse side of the cheque.
3. Auto debit for Bank Alfalah Customers (minimum balance or the total amount).
4.Internet Banking
5.BAL ATM
(Rs.5, 000)
2) Gold
(Rs.10, 000)
3) Platinum
(Rs20, 000)
For those customers who still do not agree then officer will update customer request for special
wavier.