Xerox 4110

Student Workbook
Name ______________

701P42847
 Xerox Corporation
Global Knowledge and Language Service
800 Philips Road
Bldg 845-17S
Webster, NY 14650
701P42847
©
2005 by Xerox Corporation. All rights reserved.
Copyright protection claimed includes all forms and matters of
copyrightable material and information now allowed by statutory or
judicial law or hereinafter granted, including without limitation,
material generated from the software programs which are displayed
on the screen such as styles, templates, icons, screen displays,
looks, etc.
Printed in the United States of America.
Xerox®, The Document Company®, The digital X, and Xerox product
names and product numbers mentioned in this publication are
trademarks of Xerox Corporation. Other company brands and
product names may be trademarks or registered trademarks of the
respective companies and are also acknowledged.

701P42847
 Module 1

Introduction

Introduction

Welcome to the Xerox Fuhjin Service Training Program!

Fill out the information required on the Student Background
Sheet. This information will help your instructor gain a better
understanding of your experience and will guide him/her in
helping you to complete the program.
This Introduction workbook will provide you with an overview of the
training program that lies ahead. It will be similar to other Xerox
Training Programs with plenty of hands on exercises

XEROX 4110 TRAINING 1/4/2005 1

Introduction

Module Objectives
Given all of the field resources available to you in the classroom, by
the end of this module you will be able to perform the following
activities with confidence:
1. Describe content of training course
2. Describe the Course Map
3. Describe the product configuration and capabilities
4. Describe the different technologies used in Fuhjin
5. Describe Fuhjin Service and Marketing Strategies

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 Introduction

Technology Overview

Conventions

Graphic symbols are used throughout this student guide to quickly

draw your attention to certain information. The symbols are used in
the left “scan” column and are there as a quick reference to the tools
made available through this course.

Important Note is used to bring attention to a detail or tip that you

will want to be aware of.

EPSS CD (Electronic Performance Support System) is used to show

when you will be accessing information on the EPSS CDs provided in
this course.

User Documentation is used to show when you will be referring to

user documentation for the equipment in this course.

Service Manual is used to show when you will be referring to the

service manual in this course.

This CD is used to show when you will be accessing information from

the EDOC CD.

Video is used to indicate there is a video located on the EPSS CD

for this procedure.

XEROX 4110 TRAINING 1/4/2005 3

Introduction

Warning: This Warning symbol reminds you that you are working
around equipment, such as the fuser, that may be very hot. Follow
all safety instruction to ensure personal safety. Performing the
procedure incorrectly might cause bodily injury.

Caution: The Caution symbol notifies you that performing a

procedure incorrectly might cause damage to the equipment.

Warning: This warning symbol reminds you that you should follow
all safety precautions to ensure personal safety. Performing the
procedure incorrectly might cause bodily injury.

Instructor Overview: This symbol informs you that this portion of

training should be handled by an instructor overview of the product or
materials.

Portable WorkStation (PWS): This symbol informs you that this

portion of the training will require you to use your PWS.

Work Project: This symbol informs you that you will be doing a
hands-on project.

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 Introduction

Overviews & Work Projects

The Training Prerequisites for this course include the following:
• PWS Training (C9409)
• Introduction to Digital Printing (C9250). This includes Laser Safety
(C9249), Digital Printing (C9248), and Scanning (C9246)
• Computer Basics (C10500) PC Core is okay.
• Network Basics (C7166) is recommended.

In addition you are required to have the following hardware and

software:
• A portable Work Station (PWS) configured with Xerox GSN.
• Golden Image 9.2
• Internet Explorer v.5.0

Course Map
The course maps shows the modules you must go through to
complete the course.
You have 5 days to complete the course. You should have plenty of
time to gain the skills and knowledge that you need in order to
service the product with confidence.

XEROX 4110 TRAINING 1/4/2005 5

Introduction

Course Map
The following is a list of the modules for this course along with a
brief description of the module content.

Introduction

You will complete these 3 modules

as a Class. The remaining Basic Operation
modules you will complete with
your partner.
Service Support

Power Control & Ecology

Paper Supply

Paper Transportation

Imaging/Scanner/Ros

DADF

Xerographics

Toner Supply/Waste Removal

Fuser

Software Install

Finisher

Wrap Up
6 1/4/2005 XEROX 4110 TRAINING
 Introduction

Product Overview
Xerox 4110 is an 110ppm Monochrome printing system with an
integrated scanner and Fuji designed “Green Controller” targeted for
in-plant commercial printing, and franchise print segments. Xerox
4110 will provide a cost effective alternative to offset printing where
high quality and quick turnaround is required for short run jobs, and
with the increased speed of the integrated scanner (IIT), Xerox 4110
will provide the industry with higher quality scanning with low
operating cost and higher speeds then it’s 2101 predecessor

q At this time your instructor will take you into the lab and give you an
Operational Overview of the Machine.

Technologies

“Write Black” Image Exposure

The Exposure or marking process in this product is called a write

black, or Discharge Area Development (DAD) process; as opposed to
the more standard write white process. In a write white process, the
areas that represent the image on the charged drum are not exposed
and attract toner. The background areas (white areas) are exposed
and do not attract toner. In the write black process the ROS (laser
beam) exposes the image areas to a very low electrostatic potential
while the background areas (white areas) retain their high negative
charge. As the latent image rotates past the Developer Roll, the
negatively charged toner particles are repelled by the background
areas and attracted to the very low negatively charged exposed
image areas.

Emulsion Aggregation (EA) Toner

EA toner has smaller size particles and the particles are one size
(not random sizes) that provides many benefits.
• Sharper Images
• Use less toner therefore cost less
• Requires less energy to make
• Generates less waste
• Contributes to printer reliability

XEROX 4110 TRAINING 1/4/2005 7

Introduction

Trickle Development System

This machine uses a trickle development system in which the Carrier

beads are pre mixed with the dry ink inside the Toner (Dry Ink)
Cartridge. As the dry ink is added to the developer housing,
additional carrier is also added. As the ink is used up, the amount of
carrier increases and has to be removed and discarded. A waste
auger system on the right side of the Developer Assembly removes
the excess carrier and moves it to the Waste Toner bottle. Trickle
development increases the developer life and stabilizes image quality
during long runs.

No Oil Fuser

The fuser requires no oil. The wax in the toner acts as a release
agent so the toner doesn’t adhere to the Fuser rolls, and prevents
stripper finger marks on the paper.
Eliminating oil contamination throughout the system prevents
hardware and Image Quality problems to occur.

Module Wrap Up
You have now completed the Introduction module record your Stop
and Total Time on the Xerox 4110 Student Sign-Off Sheet

Your Instructor will inform you on what to do next.

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 Module 2

Basic Operation

Basic Operation

Module Overview
In this module, you will learn about the operator tasks on the Xerox
4110. These tasks include becoming familiar with the machine
touch screen UI to program and some basic jobs. The Build job and
Scanning to a mailbox and Folder features will also be practiced.

Module Objective
Upon completion of this module, you will be able to do the following:
• Scan and print some basic jobs
• Save and change parameters on jobs
• Add your name to a scan mailbox
• Add a password to your mailbox
• Scan a job to a mailbox
Upon completion of this module, you will be familiar with the
following:
• The System Administrator Mode
• Printing a Configuration Sheet

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 Basic Operations

Technical Overview
q If necessary, refer to the User Manual while performing the Work
Projects. The User Manual should be located near one of the Xerox
4110 machines.

Work Projects
Check paper trays to make sure you have 8.5x11 SEF and LEF
paper and 11x17 paper loaded.
Note: The image quality settings are set to default. If you are
making a copy of a photo, the image quality settings will need to be
adjusted.

Work Project 1 – Making Copies

q Select 18.5x11 original and make a single simplex copy off the
Document Glass.
q Get two originals and make a duplex copy off the Document Glass.

1. Select Copy

2. Select 1 → 2 Head to Head (rotated side 2 off)

3. Place 1st copy on Document Glass, select Start

4. Place 2nd copy on Document Glass, select Start

5. Retrieve print from Finisher Output Tray

Work Project 2 – Making Sets

Select all the 8.5x11 originals and create a duplex two hole punched
and 1 staple top left set, using the DADF.

q Select Copy
q Select 1 → 2 Head to Head (rotated side 2 off)
q Select the Image Quality tab and set the Original Type to Text and
Photo.

q Select Finishing
q Select Collated Staple/Punching
q Select 1 staple top left from the Staple Position Column
q Select two hole, left from the Punch Position
q Select Save
q Select start
q Retrieve prints from Finisher

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Basic Operations

Work Project 3 – Adjusting Image Quality

q Take different originals and make adjustments to the “Image Quality.”

First make a copy using the default settings. Then select the
different image quality settings for:
• Original type
• Lighten /darken
• Sharpness.
q Compare the output copy image quality, for each of the settings.

Work Project 4 – Mixed Originals

Take your entire originals set and create a Mixed Set of the
Documents. You must first turn on the Mixed Originals for the DADF
to accept them.

q Select Copy
q Select Scan Options
q Select Mixed Size Originals
q Select On
q Select Head to Left
q Select Save
q Select Start to print job
q Retrieve prints from the Finisher
q To turn mixed Size Originals off, select off.
q Select Save

Work Project 5 – Reducing and Enlarging

Use any original and vary the percentages for enlarging or reducing
the length and width to see what happens when this feature is used.
q Now, take the Paper Sensor Map and place it on the platen glass
q Select 64% - 11x17 to 8.5x11
q Select the Output Format Tab
q Select C Tri Fold – when you select certain Fold options you are
required to select the Paper Tray that is loaded with 8.5x11 SEF.
q Select Print Inside
q Select Save
q Select Start
q To retrieve print, push the release Folder Output Tray button on the
Finisher and pull out the drawer.

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 Basic Operations

Work Project 6 – Multiple Documents

If necessary, refer to the User Guide and perform the following

project. Take 4 originals and create a two-up copy using the DADF
and a bi-fold.

q Select Copy
q Load tray 3 or 4 with 8.5x11 SEF (8.5x11 LEF is not supported)
q Place documents in the DADF
q Select Multiple-Up
q Select 2 up (image order ½)
q Select Save
q Select Output Format
q Select Folding
q Select Bi-Fold, Print Inside
q Select Save
q Select Start

The copy and save/ scan jobs are stored on the local hard drive.
These jobs can be assigned different job parameters and printed from
the mailbox.
Jobs to be e-mailed or retrieved from a PC cannot be printed from the
mailbox.

Work Project 7 – Scanning to a Mailbox

If necessary, refer to the User Guide and perform the following:

q Select All Services
q Select Setup Menu
q Select Mailbox
q Pick an unassigned (not registered) mailbox
q Select create/delete
q Enter the password – use 4110
q Select 1 Mailbox Name
q Select Change Setting
q Type in your name
q Select save.
q Select Close until the All Services screen displays
q Select the Scan to Mailbox on the UI.
q Place an original in the DADF.
q Select your mailbox

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Basic Operations

q Enter your password and select Confirm

q Scan document.
q The document now resides in your mailbox, to view the document
information select Document List.
q To Delete the document, select the document
q Select delete and select yes
q The document no longer is displayed.
q Select close
q Follow the instructions on the screen to exit and select the All
Services button.

Work Project 8 –Saving Files

Refer to the User Guide Section ? and perform the following:
q Use one of the originals and place it in the DADF.
q From the Copy Screen, select ‘Save Only.”
q A screen will display, select your Mailbox Folder
q Enter Password - 4110
q Select Start
Once the Job is saved to the Folder you can review the job details or
delete the job. You cannot print from here. To print you would need
to access the mailbox folder through Check Mail.

Work Project 9-Printing a Save Job

If necessary, refer to the User Guide for more information.

Note: It is possible to time out during this project. When you time
out you have to start over and reprogram. It is worthwhile to read the
project first then perform it.
q Select All Services
q Select Check Mailbox
q Select Copy & Print Jobs
q Select your Trainers Mailbox
q Select Document List
q Select the Document named “Student Guide”
q Select “Change Settings and Print”
q We will modify this job to add covers and staples. Locate the Covers
that have the Student Workbook name printed on it. Put the Top
Cover face up on top of the back Cover. Place the covers in tray 8, so
the writing on the top cover is upside down.
q Place each students front and back covers into tray 8 (interposer).
q Select Covers

XEROX 4110 TRAINING 1/4/2005 5

 Basic Operations

q Select Change Setting

q Select “on” for both, Front and Back Cover
q Select Paper Tray Setting
q Select Tray 8 for front cover tray and back cover tray
q Select Save
q Select Save again.
q Select the Finishing option
q Select the 2 Staples, left, from the Staple Position column.
q Select Save
q Enter Print Quantity
q Select Print
q Retrieve your Student Guide from the Finisher.

Work Project 10 -Printing a Configuration Sheet

q From the UI panel select Machine Status

q Select Billing Meters/Print Reports Tab
q Select Print Reports List button
q Select Print Mode Settings
q Select Settings List – Common Items
q Retrieve the print and leave it at the machine for future reference.
q Select All Services Button from the UI Panel to Exit Machine
Status.

Work Project 11 – Administration Mode

Refer to Chapter 8 “System Administrator Mode Settings”.

q Select Log In/Out on the console
q Type in password 11111 then Confirm
q Select System Settings
q Select System Settings
q Select Network Settings
q Select Protocol Setting
q Select Close
q Select Close
q Select Common Settings
q Select Machine Clock/Timers
q Select Close

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Basic Operations

q Select Paper Tray Settings

q Select a few of the options and review.
q Select Close
q Select Close
q Select Close
q Select Exit to exit the Administration mode

Module Wrap Up
You have now completed the Basic Operation Module if you have any
questions ask your instructor for assistance or go back and review
the sections in the User Guide for clarification.
Record your Start, Stop and Total Time on the Xerox 4110 Sign-Off
Sheet. If you don't have any questions concerning the information in
this workbook, move on.

XEROX 4110 TRAINING 1/4/2005 7

 Basic Operations

Notes

8 1/4/2005 XEROX 4110 TRAINING

 Module 3

Service Support Tools

Introduction
At this time you will review the service tools you will use in this
service training and in the field. These include:
• EPSS (Electronic Performance Support System)
• EDOC (Electronic DOCumentation)
• PWS Diagnostic Software
• Eureka Database- Not Available for ECAT
• Subscription to Field Service Announcements (FSA) Not
Available for ECAT
You will have the opportunity to load and complete exercises with
each tool.
Your Laptops should already be loaded with the following tools:
• GSN (Global Service Network)
• Internet Explorer
You will need to order the following two test patterns if you do not
already have them. The test patterns are common across multiple
products.
• 82E8220 – Geometric Pattern
• 82E13120 – CCD Calibration Pattern

Module Objectives
Given all of the field resources available to you in the classroom, by
the end of this module you will be able to perform the following
activities with confidence:
1. Load all support tools onto laptops.
2. Identify and explain the Xerox 4110 Service tools and
Documentation that are available for supporting a CSE in the
field.
3. Identify the proper service call procedures for the Xerox 4110
product(s).
4. Distinguish between tools and documents you carry with you
and tools and documents you access remotely.

XEROX 4110 TRAINING 1/4/2005 1

 Service Support Tools

5. Locate and interpret information from within the Service

Diagnostic Software.
6. Connect the PWS to the Xerox 4110 Machine.
7. Activate and deactivate machine components.
8. Use the Xerox 4110 EPSS CD to locate and interpret
information
9. Describe the contents and the organization of the material
located on the Xerox 4110 EDOC.
10. Use the Service EDOC to access, find and interpret
information.

Bulletins

Ask your facilitator where to hook up for phone line services.

Use your PWS to access Eureka II
Download the Eureka Database to access and review the latest
bulletins for the Xerox 4110.
NOTE: You should be accessing Eureka at least once during
this training course to ensure that you have the latest bulletin
information on this product.

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Service Support Tools

Xerox 4110 Folder

Create a Folder on your laptop named “Xerox 4110.” Save all
Support Training files that are provided to you, to this folder.

Field Service Announcement

You should all be familiar with what Field Service Announcements
(FSA) are and how to access them.
FSA The FSA process provides the CSE with Level 1 service problems
and Software Announcements.
You will need to subscribe to the Xerox 4110 DL.

How to subscribe to the DL

Follow the steps below to add your name.

Sign on to the GSN
Press continue and go to GSN Conferences in the jump list and
select Product Technical
In the red header bar, select More
Select Mailing Lists
Scroll down to Xerox 4110 DL and check the box
Scroll to the bottom of the page and select Save
A message should appear indicating, “your changes have been
saved”.

How to unsubscribe if you no longer want to get the

email messages

To stop receiving the email messages, follow the steps listed above
in “How to Subscribe” and uncheck the box mentioned in step 5.

XEROX 4110 TRAINING 1/4/2005 3

 Service Support Tools

PWS Service Diagnostics Software

The Xerox 4110 uses a new Architecture that will be migrated
over to the mono and Color products. .

The tool enable the use of USB cable and many new design
features.
• The Screen can be resized, making it easier to view.
• Eliminates the rows of tabs allowing for more page space.
• Uses the DC Quick to locate dc routines
• Access information through the menu tree or hide the tree.
This tool provides information about:
• Machine Status
• Fault Code
• Jam History
• HFSIs
• Component Controls
• Diagnostic Routines
During this training you will have an opportunity to become familiar
with how to use this tool.
Xerox 4110 has a total of 27 dc routines.
Note: If you are 2101 trained, there are only 5 new dc routines.
• dc128 – Finisher Fold Position Adjustment
• dc726 – Paper Path Timing Measurements
• dc935 – Process Control On/Off Print
• dc945 - IITCalibration
• dc991 - Toner Up/Down

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Service Support Tools

Xerox 4110 Service Diagnostic Software Installation

It is very important that you read the Install Instructions and

Release Notes thoroughly before installing the software on your
PWS.
Follow the installation instructions that accompany the Xerox 4110
Software CD and install the PWS Software on your PWS.
When you have completed the Install, remove CD and place it back
in the Student kit.

Install of EDOC-Preliminary Edoc Information

For ECAT you will be using the Asian Pacific translated Service
Manual. The Service manual is broken into section and provided in
a PDF format. As you browse and locate information remember to
refer to the page # on the page, do not refer to the PDF file page #
because it includes all front matter and indexes.
Locate the Xerox 4110 EDOC CD that contains the PDF files of the
following sections.
For each section there is a description and any updated information
you will need.
Section 1- Service Procedures – Includes the call flow, HFSIs and
consumables. The consumables listed in the PDF file are unique
for Japan.
1.The Consumable Parts # to use are:
• 013R00610 Drum Cartridge (510K prints)
• 008R13001 Waste Toner Bottle (210K prints)
• 008R13000 Fuser Web (270K prints)
• 006R01237 Toner Cartridge (81K prints at 6% area coverage
• 005R00704 Black Developer (6,000,000 prints
Section 2- Raps – are deductive raps
• Open the Raps pdf file.
• Note: For ECAT you must use the BSDs and support
documentation if the Rap is not available.
• Locate the Fault Code List in section 2.
Section 3 –
• Image Quality starts with the IQ Entry Rap. This section
includes Image Defect Samples specifically found on Xerox 4110
as well as generic samples to aid in troubleshooting.
Section 4 – Repairs and Adjustments
Note: If you cannot find a repair procedure refer to the parts list.
• Review the following:
• How to use the Disassemble/Assemble/Adjust section
• Glossary and Symbols.

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 Service Support Tools

Note: Safety Critical Components (SCC) –In the Index you will see
(SCC) listed next to specific Repairs indicating you must follow
safety procedures for the critical components.
Section 5- Parts List
Section 6 – General Procedures
Section 7 – Wirenets / BSDs / PJ Locators
Notes regarding the PJ location Document _PDF file
• The PJ locator file on the ECAT CD has fonts that are not
recognized. Because of this we will provide you with a new
Electronic file for you to download. Your instructor will provide.
There are hardcopies also available.
Notes regarding the BSDs
• Review the BSDs and notice the illustrations, fault code list and
PL #. The BSDs are in review now to be completed by launch.
• Because the BSDs were written by Fuji, the BSDs do include a
few BSDs for the 900 version of Xerox 4110 launched in Japan.
The 900 BSDs referenced do not apply to this machine and
should not be used.
• For example, look at BSD 1.10 and 1.11. One refers
to a 200VAC Group only and the other a 100VAC
Group only. You should use BSD 1.10 that refers to
the 200 VAC. The 100 AC is used on the Fuji
version.
• BSD 1.12 and 1.11 refer to heaters, this also does
not apply to the Xerox 4110. The heater kits are
used only by Japan.
• The BSDs will be updated for launch.
Section 9 Install
• Locate and review the install Procedure.

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Service Support Tools

Laptop Display
Take the time now to review the new EPSS CD. You will need to
be familiar with the content and where it is located as you go
through this training.

Laptop Display Setup- Optional

In order to get the most from the EPSS CD and other electronic
support tools you will receive you need to maximize your color
settings for your Portable WorkStation (PWS).
Note: You may read or browse the following information based on
your knowledge of the information.
Color support
The images used on this CD are built to run 256 colors but are
greatly enhanced when run at 800 x 600-screen resolution with
more than 256 colors.
Check to ensure that your display settings are maximized by
following the steps below:
Windows 95/98/NT
1. Select the Start button on the Taskbar.
2. Select Settings -> Control Panel.
3. Double-click on the Display icon in the Control Panel
Window.

4. Select the Settings tab.

5. Set the Desktop Area to 800 x 600 pixels.

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 Service Support Tools

6. Set the Color Palette to the highest option available.

Make sure that your resolution doesn’t change when you select a
larger color palette. You should be able to get at least 256 colors
with 800 x 600 resolution.
7. Click on the OK button

Xerox 4110 EPSS CD

The “EPSS” or Electronic Performance Support System is
structured to make information available to you when you quick and
easy. This is a training CD as well as a repository for Xerox 4110
Xerox 4110 documentation.
EDOC
The Xerox 4110 EPSS CD includes:
• Technical Support Documentation
• Technical Information Manual
• Customer Documentation
• Graphic Animation
• Video Procedures
• PWS Simulator
• Component Locations

Viewing the Xerox 4110 EPSS CD

Locate the Xerox 4110 Electronic Performance Support System CD
(EPSS) in your Service Support kit.
Using the Pullout instructions provided with the CD open the Xerox
4110 EPSS CD. Note, you are not loading anything onto your
laptop.
Select Index.htm
A successful program displays Xerox 4110 title page.

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Service Support Tools

Review the Contents of the CD

During this review do not spend to much time on any one
document, you will use these support tools throughout the training.
Many of these documents are PDF files and can be printed out.

Technical Support Documentation

Select Technical Support Documentation

Faultless Install

Technical Information Manual

This document will be used throughout the training. It is the

technical description of how Xerox 4110 works.
Select Technical Information Manual
Review the Table of Contents
Select Main Menu

Customer Documentation

Listed is the customer documentation guides that will provide you

with additional operating information.
Select Customer Expectation Guide
Select Xerox 4110 User Guide
The Xerox 4110 User Manual is the customer’s guide to operation
of the printer/copier.
Select Xerox 4110 System Administration Guide
The Xerox 4110 System Administration Guide is the customer’s
guide to maintenance and administration of Xerox 4110 and its
tools.

Close all PDF files before continuing.

Graphic Animation

Animations were developed to simulate the paper through the

machine as well as identify components.
Select one animation
Select Main Menu button

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 Service Support Tools

Video Procedures

These are videos developed for procedures that are technique

sensitive or cannot perform in training but important to
demonstrate.
Select one video
Select Main Menu

PWS Simulator

The PWS Simulator demonstrates and explains how to navigate

and use the tool.
Do not select now, you will be using this simulator later in this
module.

Components Locations

Components Locations provides you with a quick reference to

where PWBs, Fans, and Motors are located in the Xerox 4110.
Select one of the component options to become familiar

Loading Print Drivers

Installing the print drivers will allow you to print from your laptop to
the Xerox 4110 through a crossover cable.
A crossover cable (order 152N1545) gives a user the ability to send
a network print job from a client to a printer without using a hub. A
crossover cable is a cable with wire pairs 1 & 3 and 2 & 6 crossed.
Ask your Instructor for the print drivers.
Save the print drivers in the Xerox 4110 Folder you created earlier
in this module. You will load your print drivers using the “Printing
from your laptop”. These instructions are available on your EPSS
CD as well.

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Service Support Tools

You will need to know what the 4110 IP address and Subnet
address values are before configuring your laptops to print. If you
do not have the values follow these instructions to locate.
1. Log In/out
2. Type in password – 11111
3. Select confirm
4. Select System Setting
5. Select System Settings again.
6. Select Network Settings
7. Select Protocol Settings
8. Record the IP address and Subnet Mask values
IP Address _______________________
Subnet Mask _____________________

Select Close until you exit Administration mode.

Configuring the printer icon on your laptop

The first thing you need to do is create and configure a printer icon
for the Xerox 4110. You will need to use this procedure to create a
new printer for every 4110 that you will print to. In the Xerox 4110
training class, you were provided the Xerox 4110 print drive and
you saved it to a Xerox 4110 Folder.

1. Select Start from your main print window

2. Select Printer and Faxes - (for Win 98 select Settings,
then Printers)
3. From the tool bar select File, then Add Printer (for Win 98
select Add Printer)

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 Service Support Tools

4. The “Welcome to add Printer Wizard” will display.

5. Select Next

6. Select local Printer

7. Select Next
8. Select Create a New Port,
9. Select standard TCP/IP from the pull down menu.

10. Select Next

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11. The “Welcome to Add Standard TCP/IP Printer Port

Wizard” will displays.

12. Select Next

13. Type in the IP Address you recorded from the Xerox 4110
printer.
14. Note: The Port Name will automatically display.

15. Select Next

16. Select Standard
17. Select from the pull down menu – select Device Type
(Generic Network Card)

18. Select Next

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19. The “Completing Add Standard TCP/IP Printer Port Wizard”

will displays.

20. Select Finish

Add Wizard Displays <next>may not display and go right to the Add
printer wizard.
21. Select the “Have Disk” button to browse to the location of
the driver that you saved in the Xerox 4110 Folder.

22. Select the correct driver and open. Select OK

23. Name your Printer – use a name that will make it easy

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to recognize (ex. Account name and #)

24. Select Next

25. Select “Do not share Printer”

26. Select Next

27. Select No: Do you want to a Test page.

28. Select Next

29. Completing the Add Printer Wizard will display.

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30. Select Finish

Tool Installs and Review completed

At this point the student should continue this module with their
partner. The work projects will be used to familiarize you with the
new content of the Xerox 4110 support CDs.

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PWS Training
Access the Xerox 4110 EPSS CD main menu.
Click on and complete the PWS Simulation Training.
When you have completed the PWS Software Training perform the
following work projects at the machine.
Xerox 4110
EPSS CD

Work Project

Instructions for Connecting the PWS

Always inform your customer that while in Service Mode they will
not be able to print or copy.
Prior to entering Service Mode you should suspend accepting new
You can plug in when print jobs. To do this:
machine is turned on. Select Machine Status on the UI control Panel
Select Print Mode
Select Off-Line
Select Close
Select Close
You will connect your PWS to the Xerox 4110 machine using the
Diagnostic Software and the USB cable.
Plug the USB cable into your laptop and into the USB connection in
the rear of the machine.
Open Internet Explorer to the GSN Home Page. Open your
contents pane.
Select the Xerox 4110 Tool from the Product Tools Menu bar.

Select Product Tools

Select Fuhjin

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Select Create New Data Base to start the Tool. The “Message
Area” in the upper left corner of the diagnostic tool window will
indicate when the connection has been completed.
NOTE: Selecting “Open New Database” copies the NVM data
from the machine to your PWS. If you select “Use Existing
Database”, a folder will open and you select the database from your
last service call.
Student Note: If you are already experienced in using the PWS
tool, you do not need to complete PWS Work Projects 2 and 4.

Service Entry

The Service Entry tab opens when the Diagnostic Tool starts.

Work Project 1

To locate routines quickly, use the DC Quick pull down menu. To

demonstrate this, locate the following dc routines.
Note: Do not perform any of the routines at this time.
Click on DC Quick
Select dc701- Fuser Nip Adjustment
Select dc935
Select dc128
Select dc945
Select dc991

Work Project 2

Select the Diagnostic tab

Select DC330 Component Control
Select the Paper Handling from the menu on the left
Select the Output: 074-001 Tray 4 motor Feed
Select Start, you should hear the motor turn on.
Select Stop
Select two more components from the list and turn them off and on.

Work Project 3

Select the Test Pattern tab (dc612)

Scroll through the different patterns by using the arrow keys.
Notice the picture of the pattern displays on the screen.
Select the Pro-con pattern

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One nice feature is having the ability to save commonly used test
patterns to a favorites folder.
Select the Add to Favorites button.
Select Favorites, located on the left side of the Menu.
Listed is the Pro-Con pattern.

Work Project 4

Select the Maintenance Tab

Select the HFSI.
Select T/A Roll 1,2,3, or 4
Select Set New Threshold
Notice the Row turns Green
Enter a new number by placing your cursor in the box and typing
the value 15000.
Select Set New Threshold.
This time the row is highlighted RED indicating we are now over
threshold.
Return the T/A threshold value to its original value of 1500000.
Select New Threshold. The value should be 1500000.

Service Exit Mode

Exiting PWS will prompt you to save the new database.

After Exiting Service Mode the Print-mode (which you turned off) is
re-established so you will not have to manually turn it back on.

Work Project 5 – UI Diagnostics

How to enter UI diagnostics is located in the Xerox 4110 EDOC

Section 6, REP 6.4.1.
Press and hold the [0] key for approx. 5 seconds and then press the
Start key
Enter the Access Number 6 7 8 9 and press Confirm on the
screen.
Note: The area at the top of the All Services screen is now white
indicating you are in Diagnostics
Press the Log In/Out button on the UI Panel.
Select System Settings
Select Common Settings
Select Maintenance /Diagnostics

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Select and review each of the options. Review the options but do
not make any adjustments.
To Exit Diagnostics, there are 3 different ways, select one of the
following:
• Turn the power OFF then ON.
• Press and hold the [0] key and press the [Start] key.
• Press the [Abort the Operation and Exit] button on the
"Maintenance/Diagnostics" screen

Work Project 6- Printing from your laptop

Using the “Printing from your laptop” instructions, print from one of
the training Xerox 4110.
When working in pairs, each student should perform this project.
Configure your laptop with “logical Settings” (IP Address, subnet
Address, Etc.) through Network Neighborhood. Properties, TCP/IP
Configuration Tab.
Note: if your laptop has specific settings you should record them
and return the values when finished printing to the Xerox 4110.

1. Plug in the crossover cable to the printer port of the Xerox

4110.
2. Right click on My Network Neighborhood (for Win 98
Network Neighborhood)
3. Select Properties
4. Right Click on Local Area Connection (Win98 - When the
Properties window opens select the Configuration Tab)
5. Select the TCP/IP network.
6. Select Properties

7. Note: Before changing any values write down the current

settings so you can replace when finished.

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Important note: The IP

address of the laptop should be
+/- one of the printer IP address.
For example:
Printer IP = 13.2.23.122
You would enter:
13.2.23.123 or 13.2.23.121

8. In the properties dialog box select Use the following IP

address. Enter the IP number and Subnet Mask that
corresponds to the printer. The IP # should be +/- one of
the printer and the subnet mask should be the same.
Note: If this is a new install and there is not an IP
address available use the following: IP address:
192.10.10.1 and Subnet Mask: 255.255.255.0
9. Select OK
10. Select Close

At this point you are setup to be able to print a document to the

Xerox 4110 printer.
Select a pdf File from the EPSS CD>
Select Print and select the Xerox 4110 printer.
Select Properties on the Print dialog.
Review the properties available.
Select OK
Retrieve Print from Tray

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Service Call Procedures

Use this time to get familiar with the Xerox 4110 Service Manual.

Service Call Procedures

The proper call flow for service on the Xerox 4110 is found on the
Xerox 4110 EDOC.
Locate and read the Call Flow Procedures in Section 1 of the
Xerox 4110 Xerox 4110 EDOC.
EDOC Locate and read the Initial Actions in Section 1 of the Xerox 4110
EDOC.
Locate and read the Every Call Cleaning in Section 1 of the Xerox
4110 EDOC
Locate and read the Final Actions in Section 1 of the Xerox 4110
EDOC.

Module Wrap Up
You have now completed the Service Support Tools module.
Record your Start, Stop and Total Time on the Xerox 4110

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 Xerox 4110 Sign - Off Sheet
Work Station Start Time Stop Time Total Time
Introduction
Basic Operations
Service Support Tools
Power and Control &
Ecology
Paper Supply
Paper Transportation
Imaging/Scanner/Ros
DADF
Xerographics
Toner Supply/ Waste
Removal
Finisher
Wrap Up

The following Mandatory Projects must be completed individually and results provided to the
trainer for their signature.

Mandatory Projects Start End Trainer’s Signature

Time Time
IOT Registration Adjustment
procedures ADJ 2.1.1
ADJ 15.1 Fuser Nip
Software Install
Demonstrate how to setup laptop
to Print using Crossover Cables