Documente Academic
Documente Profesional
Documente Cultură
SELF-ESTEEM &
JOB SATISFACTION
AT NADRA
Table of Contents
Part I: Self Esteem-The Topic
4
Self Esteem and its importance
Self-Esteem Defined
Importance of Self-Esteem
Self-Esteem, Concept to Practices
Cultural Diversity and Self-Esteem
Self Delusion-The fantasy
Self-Esteem and Job Satisfaction
Moderating effect of employee Self-Esteem on Job Satisfaction
Part II: The Research
Aims and Objectives
Aims
Objectives
Research Background
Introduction
Problem Identification
Research Scope
Research Scope
Research Methodology
Introduction
Formulation and Hypothesis
Exploratory Research
Sampling
Data Collection Techniques
Research Work
Organization of Data
13
21
30
37
References
45
Appendices
46
Research Proposal
Questionnaire
Interview Queue Sheet
Responses and Filtered Responses
Part I
Self Esteem
The Topic
Self-Esteem defined
Self-esteem is based on self-image, a mental 'picture' of yourself, describing what sort
of person you think you are. It helps you to make sense of your experience and evaluate
it and to organize and control how you behave.
Self-esteem is a reflection of a person's overall evaluation or appraisal of his or her own
worth. Self-esteem encompasses beliefs (for example, "I am competent" or "I am
incompetent") and emotions such as triumph, despair, pride and shame. Self-esteem
can apply specifically (for example, "I believe I am a good person, and feel proud of
myself in general"). Self-esteem is based on feeling of pride in yourself. Your self-image
is "reflexive" meaning that it is the cumulative effect of reactions from others that
provides the basis of what kind of person you think you are - your self-image. It is also
based on how well you cope with situations.
The influencers
If, over time, you are constantly treated as someone who is attractive and/or clever, you
tend to come to think of yourself in those terms. If others behave as if they expect you to
take decisions, exert authority and provide leadership, you will probably come to think
of yourself as having 'leadership qualities'. If your opinion is repeatedly disregarded, you
acquire the belief that your ideas are not worth very much. The effects of these reactions
are much greater on young people, of course, because they do not have any experience of
different reactions to set against the ones currently being experienced. It is why the
influence of parents, teachers and upbringing generally are so important in what our
enduring self-images become.
For many people an important goal is to make their actual self-images closer to their
ideal self-images. It is a valuable goal because it provides motivation for selfdevelopment activities. However, it is not helpful to overemphasize the ideal because
this leads to our underestimating the actual - especially if we place too much weight on
one characteristic that we think is especially desirable. For instance, trying to seem like
the 'nice guy' makes it hard to use any power you may have, or to reprimand or to give
unpopular orders firmly. So your self-image should be positive but not too rigidly
defined.
In people who are comfortable with themselves, the ideal and the actual do not diverge
too far. In one sense, good self-esteem is simply accepting ourselves as we are rather
than demanding we be all we are capable of becoming. Self-esteem is not just words, or
even actions, it is an attitude; one that says I have worth simply because I am a human
being; simply because I breathe and I am alive.
Accepting ourselves
It is about learning to value our basic package of who we are simply because we breathe.
Self-esteem has nothing to do with achieving or producing or even becoming. Rather, it
7
Importance of Self-Esteem
It is important that the significance of self-esteem not be lost in the confusion over what
it means.
Nathaniel Branden, Ph.D., a well known psychotherapist, defined self-esteem several
years ago as: The disposition to experience oneself as being competent to cope with the
basic challenges of life and of being worthy of happiness.
NASENational Association for Self-Esteem modified this to define self-esteem as:
"The experience of being capable of meeting life's challenges and being worthy of
happiness."
Christopher Mruk, Ph.D., a psychology professor at Bowling Green University, reports
in his book gave a detailed description of Self-Esteem. This description of self-esteem
has best withstood the test of time in terms of accuracy and comprehensiveness.
This concept of self-esteem is founded on the premise that it is strongly connected to a
sense of competence and worthiness and the relationship between the two as one lives
life. The worthiness component of self-esteem is often misunderstood as simply feeling
good about oneself, when it actually is tied to whether or not a person lives up to certain
fundamental human values, such as finding meanings that foster human growth and
making commitments to them in a way that leads to a sense of integrity and satisfaction.
A sense of competence is having the conviction that one is generally capable of
producing desired results, having confidence in the efficacy of our mind and our ability
to think, as well as to make appropriate choices and decisions. Worthiness might be
considered the psychological aspect of self-esteem, while competence might be
considered the behavioral or sociological aspect of self-esteem. Self-esteem stems from
the experience of living consciously and might be viewed as a persons overall judgment
of himself or herself pertaining to self-competence and self-worth based on reality.
A close relationship has been documented between low self-esteem and such problems
as violence, suicide, alcoholism, drug abuse, eating disorders, job dissatisfaction, and
high rate of job turnover at individual level. However, it has been difficult to isolate it as
a primary cause using traditional experimental research methods, for it is usually only
one of several contributing factors. What needs to be stressed is that self-esteem is a
critical component of any program aimed at self-improvement or any rehabilitation
program, for it is one of the few solutions that offer hope to correcting these problems.
Many prisons, for example, have now introduced self-esteem programs to reduce
recidivism.
Self-Esteem, Concepts to
practices
On the other hand, recent research has pointed to a different phenomenon - selfdelusion. Most people believe they have far more control and more skills than they
actually do have. For instance, the majority of drivers consider themselves more skilful
than the average driver. According to a research (conducted in LUMS - Lahore
university of management sciences), Over 95% of new university students believed they
would successfully graduate; whereas the actual failure rate is about 25%. Most people
believe they have far more control over their lives than is actually the case.
This self-delusion has been found to be healthy, resulting in more success, better health
and longer life than those who are actually realistic! On the other hand, it can lead to
rash experimentation.
10
11
12
Part II
The Research
13
14
Aims
The aims in carrying out the exercise of this research are as follows:
Objectives
The objectives of this report are as under:
To find out the effects of Self-Esteem on job satisfaction
To determine if people with HIGH self esteem are more satisfied with their job than
those with LOW Self-Esteem
Effects of self esteem among employees on overall productivity of the organization
To propose suggestions that help managers of production companies in increasing the
level of Self-Esteem of their workforce so that ultimately it be can helpful in increased
productivity.
To form the basis for further study and research in the subject area
15
Research Background
16
Introduction
Todays workplace is different, diverse, and constantly changing. The typical employeremployee relationship of old has been turned upside down. Workers are living in a
growing economy and have almost limitless job opportunities; at the same time, the
workplace offers less incentive for things like employee loyalty, job-satisfaction and
lifetime employment. This combination of factors has created an environment where the
business needs its employees more than the employees need the business particularly
in the Manufacturing sector.
Problem Identification
It has been observed in recent years that retaining employees is becoming more difficult
in companies, particularly the companies involved in production. It has been found that
managers are unable to boost the Self-Esteem in their employees due to which
individuals job satisfaction level is not at optimum. This ultimately results in increased
turnover rate. Thus, the core problem is found to be the lack of Self-Esteem and its
awareness among the employees.
17
Research Scope
18
Research Scope
Since, the research work was such that first we had to determine whether or not the
workers are aware of the term Self-Esteem and if they are, then we have to gauge it and
then propose a strategy to increase it after examining the results.
Due to the above mentioned tasks I decided to collect Primary Data in order to gauge
the level of Self-Esteem of the workers through questionnaires. To know the efforts done
in this regard from the management side I did an interview with the Managers, Human
Resource Department and Production Plant.
For the second part of MY research, since I did not have much time to experiment the
possible solutions to the problem, I conducted Literature Survey in order to gather
Secondary Data regarding Self-Esteem at work place and its effect on job satisfaction at
individual level and formulated my suggestions for effective policy with the help of
secondary data. The information I gathered is field-tested by many senior management
consultants.
At this point, I would like to acknowledge the blessings of internet which enabled us to
access international research papers in the subject matter.
19
Research Methodology
20
Introduction
The purpose here is to describe the implementation of the research approach, overall
research design, the sampling procedure, the data collection and analysis procedure.
Exploratory Research
Maximum possible information and knowledge can be gathered through an exploratory
research, this can be achieved by the use of;
Sampling
Cost is one main factor which prohibits the study of entire population. Therefore a
subset from the population must be used to make inferences about the same population.
Population: In this study the universe is limited to the staff on regular basis
and the senior management personnel.
21
Primary Data
It relates to first hand information. In this study primary data was collected through
personal interviews and questionnaires, (copy of the interview sheet and questionnaire
can be found annexed in the appendices). The main purpose of the primary data was to
gauge the level of Self-Esteem in the employees of team at NADRA.
Secondary Data
It relates to data gathered through some other source than the direct one. In this study
secondary data was collected through Literature Survey done by reading various
research papers and books available online. The main purpose of the secondary data was
to propose valid and practical suggestions in order to increase the level of individuals
Self-Esteem at NADRA.
Research Work
The interviews were conducted between November 10, 2010 and November 12, 2010
during evenings when the respondents had some relaxed time from their hectic official
commitments. While the questionnaires were distributed via HR department on
November 10, 2010 and were collected back after one week
Organization of Data
Research design, sample design and field work were undertaken solely to obtain the
data, which were later analyzed qualitatively so as to yield desired information to draw
inferences, conclusions, recommendations and decisions.
22
Part III
NADRA
The Organization
23
An Overview of NADRA
24
Introduction
National Database and Registration Authority (NADRA) was established as National
Database Organization (NDO), an attached department under the Ministry of Interior,
Government of Pakistan in 1998. On 10 March, 2000, NDO & Directorate General of
Registration (DGR) merged to form NADRA, an independent corporate body with
requisite autonomy to operate independently and facilitate good governance. With the
mandate of developing a system for re-registering 150 million citizens, NADRA
launched the Multi-Biometric National Identity Card project developed in conformance
with international security documentation issuance practices in the year 2000. The
program replaced the paper based Personal Identity System of Pakistan that had been in
use since 1971. To date over 96 Million citizens in Pakistan and abroad have utilized the
system and its allied services to receive tamper resistant ISO standard Identification
Documents.
NADRA is one of the leading System Integrators in the global identification sector and
boasts extensive experience in designing, implementing and operating solutions for
corporate and public sector clients. NADRA offers its clients a portfolio of customizable
solutions for identification, e-governance and secure documents. NADRA has
successfully implemented the Multi-Biometric National Identity Card & Multi-Biometric
e-Passport solutions for Pakistan, Passport Issuing System for Kenya, Bangladesh High
Security Drivers License, and Civil Registration Management System for Sudan
amongst other projects.
National Database & Registration Authority (NADRA) has gained international
recognition for its success in providing solutions for identification, e-governance and
secure documents that deliver multi-pronged goals of mitigating identity theft, safeguarding the interests of our clients, and facilitating the public. In-depth Research and
Development efforts have enabled NADRA to become the trailblazer in the area of
Software Integration, Data Warehousing, Network Infrastructure Development and
Project Management.
NADRA proudly employs a highly skilled workforce of more than 11,000 technical and
management personnel, who contribute to register more than 96 million citizens and
print more than 95 million Computerized National Identity Cards. To achieve this
gigantic landmark NADRA has developed 365 Multi-biometric Interactive Registration
Centers and deployed 189 mobile vans to register citizens living in far-flung areas, with a
motive to provide quality service and comfort.
During this short span of time, NADRA has gained significant international recognition.
ID World, organizers of the ID Card & Electronic Passport Forum have ranked NADRA
as one of the Worlds Top 50 Suppliers of e-Passport Technology for 04 years running
25
Chairman Message
NADRA has been moving forward aggressively and made remarkable progress since it
as founded in March 2000. NADRA has capitalized on solid growth opportunities thus
improving its operational efficiency and expanding its presence.
The current economic order, the rapid rate of technological advancement, the
information revolution, all has opened new series of challenges as well as opportunities.
The ability to innovate and the capacity to adapt to latest technologies are going to be
the forte in the new century.
We have set ourselves the dual objective to modernize and revolutionize the system of
registration of Pakistani Nationals within and outside Pakistan and being recognized as
the premier provider of technology solutions.
We continually explore, create and adopt new innovations to keep our solutions ahead
of the curve. NADRA so far has matured tremendously by incorporating cutting-edge
technologies, thus successfully completing National and International projects of great
importance.
In leading this evolution toward a technological age, the people's desire for a prosperous
society and a peaceful life is a key driving force, especially so in our country. NADRA
seeks to become a leading impetus in achieving this aspiration and advance toward the
new epoch of technology.
This is only just the beginning of what is already turning out to be an exciting and
rewarding journey. NADRA so far has achieved extraordinary results and would like to
recognize extraordinary effort, dedication and contribution made by our committed
management and the staff in achieving the goals and success.
Through on-going investments in our people, processes and technology NADRA
remains committed to lead the way by providing sustainable and innovative technology
solutions, thus ensuring quality deliverables to the citizens of Pakistan."
Ali Arshad Hakeem
Chairman NADRA
26
Concept of HRM at
NADRA
27
HRM Philosophy
NADRA's Human Resource is a unique rainbow of variety in skills, competencies and
geographical origin. A pool of immense talent and character from length and breadth of
Pakistan provides NADRA with the competitive advantage over its competitors around
the globe.
Human Resource Directorate at NADRA attempts to provide management support to its
highly specialized and diverse workforce, which is a part of Pakistans largest IT based
public sector organization, and geographically spread across the length and breadth of
Pakistan.
Human Resource Directorate at NADRA, focusing its IT and public sector base, aims to
provide an organizational framework to recruit, select, reward, train, develop and retain
a diverse workforce, while ensuring an environment that optimizes and values
productivity, efficiency and effectiveness.
28
Reach out to diverse group of workers across Pakistan, while recruiting to achieve
fairness and diversity in an efficient manner.
Advising
Managing Career
29
Part IV
Facts
The Findings
30
31
Research Errors
Criteria
Sample
Respondents
No-Response Error
Number
Percentage
15
15
0
100%
100%
0%
Questions
1. How often do you have the feeling that there is nothing that you can do well?
2. When you talk in front of a group of people of your own age, how often do you feel
worried or afraid?
3. How often are you troubled with shyness?
4. How often do you feel inferior to most people you know?
5. How often do you worry about whether other people like to be with you?
6. How often do you feel that you have handled yourself well at a social gathering?
7. How often do you feel that you are a successful person?
8. How often do you feel sure of yourself when among strangers?
9. In general, how often do you feel confident about your abilities?
10. When you talk in front of a group of people of your own age, how often are you
pleased with your performance?
Scoring Criteria
The scoring was be done by simply adding the numbers provided in front of each
question. The scoring criteria was such that, higher the score the higher will be the SelfEsteem. For the first five questions the scoring will be simple, but for the last five
questions the criteria was inverted i.e. a 5 becomes 1, and a 4 becomes 2.
32
Scores
The scoring of all the respondents can be viewed in tabular form as follows. For the
questions, please refer the appendices.
Respondent
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Max
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
Q1
2
1
1
3
2
2
3
2
4
3
1
4
3
1
2
Q2
3
1
2
3
1
2
1
2
4
2
2
2
3
2
1
Q8
3
4
2
1
2
1
2
3
3
2
1
3
3
3
1
Q9
4
1
1
3
2
1
1
1
1
3
1
2
2
1
1
Q10
1
2
3
4
1
1
1
1
1
3
1
2
2
2
1
Score
21
19
15
28
16
18
20
21
27
22
15
29
26
15
13
Per.
42%
38%
30%
56%
32%
36%
40%
42%
54%
44%
30%
58%
52%
30%
26%
Filtered Responses
The responses were filtered by creating five different categories i.e. below 30%, 30-50%,
50-60%, 60-70%, and above 70%.
Criteria
Below 30%
30 to 50%
50 to 60%
60 to 70%
Above 70%
Respondents
Percentage
1
10
4
0
0
15
7%
67%
27%
0%
0%
100%
Final Filter
The filtered responses then sub-merged in to three broad categories i.e. High SelfEsteem, Average Self-Esteem, and Low Self-Esteem. To do so, the first two categories
and the last two categories in the filtered responses were merged together.
Criteria
High SE
Average SE
Low SE
33
Respondents.
Percentage.
0
4
11
15
0%
27%
73%
100%
Explanation
High Self-Esteem workforce is eventually found to be none. The main reasons of such
ambiguous are found to be:
1- Most of the workforce is unaware of the concept of self.
2- Low motivational effort at the managements side.
3- Underestimation of the concept of Self-Esteem from the management.
4- The HRM policy dictates about the three perspectives of career management i.e.
Individual focusing on themselves, Organization focusing on individual, and
Organization focusing on their own maintenance and growth. Although the third
part is being fulfilled by the management but there is a lack of physical efforts seen
for the first and second components.
5- The upbringing of the civilians of a third world country is such that, there is less or
no effort either at the guardians or at the teachers end to create and develop the
concept of self in young minds. These two are the key players in the upbringing of an
immature personality to a mature one.
Questions
1.
2.
3.
4.
5.
6.
7.
8.
Responses
Part B - Job Satisfaction
Q1
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
No.
1
2
4
1
7
15
Per.
Q2
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
No.
3
2
8
1
1
15
Per.
20%
13%
53%
7%
7%
100%
Q3
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
No.
3
5
5
2
0
15
Per.
20%
33%
33%
13%
0%
100%
Q4
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
No.
9
4
2
0
0
15
Per.
60%
27%
13%
0%
0%
100%
Q5
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
No.
0
2
5
3
5
15
Per.
Q6
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
No.
1
1
8
2
3
15
Per.
Q7
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
No.
0
1
2
8
4
15
Per.
Q8
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
No.
3
3
6
2
1
15
Per.
20%
20%
40%
13%
7%
100%
Q9
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
No.
2
5
4
2
2
15
Per.
13%
33%
27%
13%
13%
100%
Q10
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
No.
4
3
6
1
1
15
Per.
27%
20%
40%
7%
7%
100%
35
7%
13%
27%
7%
47%
100%
0%
13%
33%
20%
33%
100%
0%
7%
13%
53%
27%
100%
7%
7%
53%
13%
20%
100%
Explanation
From the above data we can manipulate the job satisfaction of employee. As self esteem
is directly co related with the job satisfaction and productivity, we can say that self
esteem is the byproduct of both. High self esteem or low self esteem has its direct impact
on satisfaction.
From the data gathered through the questionnaire about job satisfaction it is clearly
reveal that employee with low self esteem has lack of interest in the job. From my
research it is concluded that:
People of NADRA think any kind of decision making is not given to them
Employee thought neutral about job importance, their job characterized by careful
evaluation and judgment
They consider themselves a responsible worker.
They think about their job is a routine job.
Which is not a challenging one, but on the other way some of 33% think neutral.
Employee perceived their job is a developing one that Grow, progress, unfold, or evolve
through a process of evolution, natural growth, differentiation, or a conducive
environment.
Only the 7% employees are satisfied with the pay and the remaining think pay is not
according to their job.
There will be another job placement within the company for which they are suitable
according to some employee.
All employees are not satisfied with the working conditions of NADRA.
They feel uncomfortable while working there.
36
Part V
Finale
The Conclusions
37
Conclusions
38
39
Recommendations and
Suggestions
40
To the Employers
I would like to provide following suggestions to the employers or managers of
companies:
Explain the big picture for the company and how this influences their employment
and growth
Provide feedback on the employees performance. Be specific; mention a particular
situation or activity
Make sure they understand the companys expectations
Involve the employee in the decision-making process whenever possible
Listen to their ideas and suggestions
Give them room to do the job without unnecessary restrictions
Pay for employees to attend workshops and seminars
Offer on-site classes where employees can learn new skills or improve upon old ones
Make them realize that they are significant for the organization
Challenge them with lots of responsibility
Assign them a coach or mentor to help them in developing their carrier
Help them in developing their self-image
Make them realize that their job is not just a routine work
In short, we would like to say that try to create a work environment where people enjoy
what they do, feel like they have a purpose, and feel they are reaching their potential. It
requires more time, more skills, and managers who care about people. It requires true
leadership.
41
42
43
44
References
1. Stephan P. Robbins, (2000), Organizational Behavior, Ninth Edition:
Prentice Hall.
2. Fred Luthans, (2002), Organizational Behavior, 9th Edition: McGraw-Hill
Education
3. Bruce, Anne, and Pepitone, James S. (1999), self esteem in Employees. New
York: McGraw-Hill.
4. Daft, Richard L. (1997), Management, 4th ed. Orlando, Fl.: Harcourt Brace.
5. A.H. Eagly. (1998), Toward a Psychology of Being, 3d Ed. New York: Wiley.
6. McCoy, Thomas J. (1992), job satisfaction: Maximizing Employee
Performance. New York: AMACOM, a division of American Management
Association.
7. Petri, Herbert L. (1996), Self esteem: Theory, Research, and Applications,
4th ed. Pacific Grove, CA: Brooks/Cole.
8. Quick, Thomas L. (1985), The Manager's Desk Book, New York: Wiley.
9. Dean Mcfarlin, self esteem in employees is not a one-time deal in Dayton
Business Journal, (2007, September 26)
10. productivity by Imran Naseem - 19/10/2005
11. www.wikipedia.org
12. www.nadra.gov.pk
45
Appendices
46
RESEARCH
PROPOSAL
47
Research Objectives
1. To find out the effects of Self-Esteem on job satisfaction?
2. To determine if people with HIGH self esteem are more satisfied with their
job than those with LOW Self-Esteem?
3. Effects of self esteem among employees on overall productivity of the
organization?
Research Scope
I will carry out this research through qualitative and quantitative means. For
this purpose I have selected a government organization named NADRA . It is
basically a chemical manufacturing company, which supplies raw material to
its customer. It is an innovative company with a competitive advantage in
terms of cost leadership.
It enjoys a good reputation with its customers and is largely through of as
synonymous with quality. In 1998 it added to its strength by the takeover of
HOECHST Company adding to its economies through synergies.
Research methodologies
Cost is one main factor which prohibits the study of entire population.
Therefore a subset from the population will be used to make inferences about
the same population.
A sample size of 20 respondents 15 (regular) members of the production
team and 5 management personnel is considered to be appropriate. The
number of total employees in the production department being 50 (Amongst
those 50 employees, 30 workers are involved in production, and rest of the 20
employees includes management team and other staff.) The Sampling
Technique which I will use is non-probability convenience sampling.
48
Expected Findings
To study the Self-Esteem of workers
To suggest the positive effect of individuals Self-Esteem over JobSatisfaction
To propose suggestions that help managers in increasing the level of SelfEsteem of their workforce so that it can help in increasing the productivity
To form the basis for further study and research in the subject area
Estimations
My research will take approximately three month to be completed, keeping
the other external factors (strikes, shutdowns etc.) constant.
49
Designation:
Very often
Fairly often
Sometimes
Once in a great while
Practically never
50
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
11.
Do your job involve any kind of decision making?
2
3
5
12.
51
15.
Do you think that your job is a challenging one?
2
3
5
16.
Do you think that the type of job assigned to you
helped you in developing yourself?
2
3
5
17.
Do you think that your pay is according to your job?
2
3
5
18.
Do you think that there is another job placement
within the company for which you are suitable?
2
3
5
19.
\
Are you not satisfied with the working conditions that
are provided around you?
2
3
5
52
53
that
employee
job
satisfaction
leads
to
greater
6. Are you agreed with the fact that employee dissatisfaction towards job
leads to Neglecting job or even high level of employee turnover?
7. What efforts you have done so far to acknowledge the employee or help
them in acknowledging themselves?
8. What efforts you have done so far to develop a motivated workforce?
9. Do you think that you are successful in providing a reasonably good work
environment to the workers?
10. Do you think that your recruitment department fulfills the phrase
square pegs in square holes very well?
11. Do you think that workers have enough opportunities
enrichment as well as the job enlargement?
of job
54
Do you think high self esteem of employees create a problem of selfobsession and prestige issues?
Responses
55
Filtered Responses
Criteria
Respondents
Percentage
Below 30%
7%
30 to 50%
10
67%
50 to 60%
27%
60 to 70%
0%
Above 70%
0%
15
100%
56
Final Filter
57
Criteria
Respondents.
Percentage.
High SE
0%
Average SE
27%
Low SE
11
73%
15
100%
No.
1
2
4
1
7
15
Per.
Q2
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
No.
3
2
8
1
1
15
Per.
20%
13%
53%
7%
7%
100%
Q3
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
No.
3
5
5
2
0
15
Per.
20%
33%
33%
13%
0%
100%
Q4
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
No.
9
4
2
0
0
15
Per.
60%
27%
13%
0%
0%
100%
Q5
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
No.
0
2
5
3
5
15
Per.
Q6
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
No.
1
1
8
2
3
15
Per.
Q7
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
No.
0
1
2
8
4
15
Per.
Q8
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
No.
3
3
6
2
1
15
Per.
20%
20%
40%
13%
7%
100%
Q9
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
No.
2
5
4
2
2
15
Per.
13%
33%
27%
13%
13%
100%
Q10
Strongly Agreed
Agreed
Neutral
Disagreed
Strongly Disagreed
No.
4
3
6
1
1
15
Per.
27%
20%
40%
7%
7%
100%
58
7%
13%
27%
7%
47%
100%
0%
13%
33%
20%
33%
100%
0%
7%
13%
53%
27%
100%
7%
7%
53%
13%
20%
100%
Filtered Responses
59
60
61
62