Question 1

a)Barriers experiences in business communication.

Using body language

Not friendly and get along with others
Prejudices and racism
Not focused and understand other performances
feel nervous and uncomfortable when a presenting

b) to make them more effective

Get along with others in order to share information ideas
and knowledge
Always focused and understand what other people are
performing topic to make it more effective
Learn and understand a foreign language that they
understand the message to be presented
Calm and confident when making and doing presentations
Always be nice to everyone and no racist
Use appropriate body language in line with the topics
presented

c). Model the process of communication and information

exchange

* External mode (send and receive information from other

organizations in the organization.
-Divided into two: Oral and Written:Meeting, date, place and a comfortable and appropriate
environment to share knowledge and helps build goodwill
Use the phone to make a call to discuss new ideas and
changes to information
Sharp and clear presentation can meperkenalkan and
development of a company's products and business
Video conferencing can reduce the cost of rent, etc.
Coversation allows dealers and customers to discuss and
exchange opinions on products and a business
Conference or seminar allows viewers or customers ask
something or a question more vivid and real
Intercom, use the intercom can see customers using their
products, send private messages to get involved and
response quickly when need any help

Question 3
- a) 5 ways to make effective presentations : Clear speech
- Clear speech when tabling prevent viewer feel bored.
Hand gesture
- To clarify things with someone so that they can
understand
Eye contact
- Eye contact is very important in a presentation to avoid
viewer feel tired and eye contact are also able to attract
viewers to focus solely on
Suitable dress
- Dressed and charming personality is also important to
attract attention and make people more focus listen to
something
Body language
- Important to audience because it influence the audience
to understand some points through body language

b) Technique performed in an organization that can be

used to attract viewers
Use simple words and easy to be understood
Make some jokes to entertain the audiences
Use visual aids like show some video clip that related to the
topic and maybe can use comedy video clips
Be sure to be the topic presented is the same and related
Ask a few simple questions to the audience in order to
prevent them from feeling bored
All make presentations, alternately with making simple
exercises so it is always fresh and focused
Give a gift for those who answered the question in
proposing to arouse interest in listening to a presentation

C) 9 ways to overcome such anxiety in order to make oral

presentation
Successful
Always ready early before making presentations to feel
anxious will disappear and the focus to make any extension
Practice speaking with 3 or 4 friends in order to
familiarize themselves in this situation and always received
comments and ask friends to comment and rate
Always think positive and believe in myself to do any
extension
Talk and discuss and solicit opinions from experienced
people who can be trusted to help you do the presentation
Always do and make training such as speaking in front
of a mirror with a note or a speech to be presented
Calm down, relax and breathe deeply before making
presentations to minimize the sense of nervousness in
yourself
Make any jokes so nervous and twitchy feeling will
diminish
Do best with a speech that captures clear and concise to
avoid not inadvertently or hum during speech
Do not think about the mistakes of the past, always
thinking of the best in yourself and stay focused on the
present and the future

Question 4
1) Five classifications of business report.
Maintenance Reports
Task Reports
Human Reports
Routine Reports
Formal Report

2) Explain each of this classification

Maintenance Reports
Written to help an organization maintain its
operation.tey are usually a regular part of a job
and companies generally have form with blanks
that can be filled in to help personal provide
maintenance information. Because of their
regularity, maintenance reports are also known as
periodic reports. Weekly sales reports and monthly
inventory reports are examples of maintenance
reports.
Human Reports
Many organizations provide incentives to
encourage employees to find ways to make the
organizations more profitable. These reports are
frequently called human reports because
managements willingness to consider them
valuable improves company moral.

 Formal Reports
Provide an employer with the opportunity to record
your progress within the company. A properly
conducted report and the notes can be very
powerful in the sense that it can be a tool to help
employees progress in the company or their
particular work. The report can include decisions
to train you or to promote you in anyway.
Routine Report
Report that has to be sent manager about any
progress than happen in an office or industry.
Task Report
To involve special assignments to help
management solve particular problems.

Question 2
a) Similarities and differences between verbal and nonverbal messages
verbal message

Is the message conveyed through speech and utterance

.the very easy to understand for the listener with what
presented .the message also depends on the
conversation in say, through tone of voice we can know
whether the speech delivered is happy, irritated, angry,
sad and etc.

Examples of effective oral message

With a clear voice strong and clear, and use words that
are easy to understand and concise is important for the
listener to understand the message that will be
delivered with ease and faster. the long speeches and
drag will make the listener feel bored
Non-verbal messages
Is not using speech and words . also use body language
to convey something message .for example facial
reactions, we can know that the message will be
delivered happy, sad and other angry. example with a
shrug using posters, etc.
Effective examples of non-verbal messages

 Non-verbal message is important because it requires

full concentration to our understanding of and
concerned about the messages you want be delivered .
Body language or face the wrong reaction could result
in messages conveyed very difficult to understand.

b) factors that should be given importance when using

oral communication
Conversational skills to overcome the current situation,
always happens to managers who are often faced with
customers must be wise to solve the problem when
there is protracted tension
Ability to communicate is through orally or notes in
written. know content should be presented as in a
Smelting organizations that provide formal or informal
meetings
Public presentations in a business that is defining the
purpose to be served. like to persuade, inform or
entertain directing and using his brilliant ideas that are
appropriate to the needs of the audience
Used ideas should include an introduction, purpose,
summary and conclusion. Introduce that are made must
be of interest to listener. Body language is also
important to fully concentrate listeners during
presentation. Conclusion should be brief and concise
about what the message delivered.
Visual aids are also important in oral presentations.
Have used a slide projector or visual aid computer. Tool
program must be meaningful, creative and interesting
to attract listener. Visual tool assistance should also be
appropriate to place on the prepared

 Concise speech to avoid the listener feel bored

Volume and tone of voice is also an important factor to
deliver a message that is presented