GLOBAL FINDEX QUESTIONNAIRE

ENGLISH

HINDI

Gallup is a trademark of Gallup, Inc. All other trademarks are the property of their respective owners. Copyright 2006-2011 Gallup, Inc. All rights reserved.

i<+sa : vxyk Hkkx cSad vkSj fckh; laLFkkvksa ds ckjs esa gSA ge ;g tkuuk pkgrs gSa fd nqfu;k Hkj esa yksx fokh; laLFkkvksa dk
iz;ksx dSls djrs gSa vkSj os yksxksa dks fdruh miyC/k gSaA i;k ;kn j[ksa fd vki tks Hkh lwpuk nsx
a s og iw.kZr% xksiuh;
jgsxhA

(Read): The next section is about Bank & Financial Institutions. We want to you
how people worldover utilize financial institutions and how much is its
availability. You must note that whatever information you will provide will
be kept completely confidential.
61.

D;k vkidk] ;k rks [kqn dk ;k fdlh vU; ds lkFk ekStwnk le; esa fuEu esa ls fdlh txg ,dkmUV gS \ ,dkmUV dk
iz;ksx /ku dh cpr ds fy,] Hkqxrku nsus ;k ysus ds fy,] ;k etnwjh ;k izs"k.k ikus ds fy, fd;k tk ldrk gSA D;k
vkids ikl ekStwnk le; esa , vkSj ch i<+as esa ,dkmUV gS\

Currently are holding any account in the following either alone or jointly? The
account may be used for savings, receiving or giving payments or for receiving
wages or pension. At present do you have account (Read A and B)?
Yes
[WP11623]

[WP11624]

A.

,d cSad, sfMV ;wfu;u ;k dksvkijsfVo

lkslkbZVh
Bank, Credit Union or
Cooperative Society

B. iksLV vkWfQl
Post Office

No

(DK)

(Refused)

gkWa

ugha

ugha tkurk gw

vLOkhdkj fd;ka

(If code 1 in Q61A/WP11623, Continue; Otherwise, Skip to Q62a/WP11665)

62.

D;k vki viuk ,dkmUV O;fDrxr ysunsu ds fy, iz;ksx djrs gSa] O;kikj ds fy, ;k fQj nksuks ds fy, iz;ksx djrs gSa \
Do you use your account for personal transactions or business purpose or for both?

[WP11625]
62a.

Personal transactions

Business purposes

O;fDrxr ysunsu

O;kikj ds fy,

Both
3

(DK)

ugha tkurk gw
4

(Refused)

vLOkhdkj fd;ka
5

,d ekbzks Qk;usUl lLFkk ,d ,slh laLFkk gksrh gS tks fd NksVs eksVs yksu nsrh gS ] tSls & eqFkwV] ,l ds ,l] LiUnu]
ca/ku vkfnA D;k vki fdlh ekbdzks Qk;usUl laLFkk dks tksurs gSa\

A microfinance institution is one which provides small loan amount, such as

Muthoot,SKS,Spandan,Bandhan etc. Are you aware about any such microfinance
institution?
[WP11665]

62b.

No

ugha

(DK)ugha tkurk gw
(Refused) vLOkhdkj
3
4
(Skip to Q63a/WP11626)

fd;ka

fiNys 12 ekg es]a D;k vkius fdlh ekbksQkbusUl laLFkk ls dksbZ /ku m/kkj fy;k gS\

In last 12 months have you taken any monetary loan from any microfinance
institution?
[WP11666]

62c.

Yes gkWa
1
Continue

Yes
1

gkWa

No

ugha

(DK)ugha tkurk
3

gw

(Refused)

vLOkhdkj fd;ka
4

fiNys 12 ekg es]a D;k vkius fdlh ekbzkQ

s kbusUl laLFkk eas dksbZ /ku cpr fd;k gS\

In last 12 months have saved any money with micro finance institution?

Gallup World Poll 2011 India Face-to-Face Survey

Source: Demirguc-Kunt, Asli and Leora Klapper, 2012. Measuring Financial Inclusion:
The Global Findex Database. World Bank Policy Research Working Paper 6025.

5/31/2011

GLOBAL FINDEX QUESTIONNAIRE

ENGLISH

HINDI

Gallup is a trademark of Gallup, Inc. All other trademarks are the property of their respective owners. Copyright 2006-2011 Gallup, Inc. All rights reserved.

Yes
1

[WP11667]
63a.

gkWa

No

(DK)ugha tkurk
3

ugha

gw

(Refused)

vLOkhdkj fd;ka
4

,d MsfcV dkMZ] ftldks dHkh dHkh ,Vh,e dkMZ Hkh dgrs gS] ,d ,slk dkMZ gksrk gS tks fd vnk;xh ds fy,] iSlk izkIr
djus ds fy, ;k lkeku [kjhnus ds fy, iz;ksx fd;k tkrk gS vkSj rqjUr gh iSlk vkids cSad [kkrs ls fudky fy;k
tkrk gSA

A debit card, which sometimes also called a ATM card, is a type of card which may
be used for payment or getting money or buying goods and the money is instantly
debited from the users bank account.

D;k vkids ikl MsfcV dkMZ gS\

Do you hold a debit card?

Yes
1

[WP11626]
63b.

gkWa

No

(DK)ugha tkurk
3

ugha

gw

(Refused)

vLOkhdkj fd;ka
4

,d sfMV dkMZ] MsfcV dkMZ dh gh rjg gksrk gS ysfdu blesa iSlk lh/ks vkids cSad ,dkmUV ls rqjUr ugha fudkyk
tkrkA vkidks Hkqxrku djus ds fy, ;k lkeku [kjhnus ds fy, sfMV feyrk gS vkSj vki ml 'ks"k jkfk dks ckn esa
vnk dj ldrs gSaA

A credit card is like a debit card but the cash is not debited instantly from the
account. For paying or buying goods one gets a credit and the spend amount can be
paid later.

D;k vkids ikl sfMV dkMZ gS\

Do you hold a credit card?

Yes
1

[WP11627]

gkWa

No

(DK)ugha tkurk
3

ugha

gw

(Refused)

vLOkhdkj fd;ka
4

(If code 1 in Q61A/WP11623, Q61B/WP11624, Q62c/WP11667,

Q63a/WP11626, or Q63b/WP11627, Continue;
Otherwise, Skip to Q70/Text before WP11638)

i<+sa :

(Read):
64.

vc] vius lHkh O;fDrxr fokh; [kkrksa ds ckjs esa lkspsa--------

Now, think about all your personal financial accounts

,d lkekU; ekg es]a vkids O;fDrxr [kkrs@[kkrksa esa fdruh ckj iSlk tek fd;k tkrk gS \ blesa udn ;k bysDVkfud
tek ;k
vkids }kjk ;k vU; ds }kjk vkids [kkrs esa iSlk tek djuk kkfey gSA i<+as 1&4

In an ordinary month, how many times do you deposit money in your personal
account(s)? This includes depositing cash or electronic deposit, or any time
depositing money by you or someone else. (Read 14)
0
[WP11628]

65.

1-2 times

3-5 times

6 times or more

(DK)ugha

1&2 ckj

3&5 ckj

6 ckj ;k T;knk

tkurk gw

(Refused)

vLOkhdkj fd;ka
6

,d lkekU; ekg esa] vkids O;fDrxr [kkrs@[kkrksa ls fdruh ckj iSlk fudkyk tkrk gS \ blesa udn fudkyuk ;k
bysDVkfud Hkqxrku ;k [kjhnnkjh] psd ;k vU;
vkids }kjk ;k vU; ds }kjk vkids [kkrs esa iSlk
fudkyk tkuk 'kkfey gSA i<+as 1&4

In an ordinary month, how many times do you withdraw money from your
personal account(s)? This includes withdrawing cash or electronic payment,
or purchase, cheques or any other time withdrawl of money by you or someone
else. (Read 14)
0

[WP11629]

1-2 times

3-5 times

6 times or more

(DK)ugha

1&2 ckj

Gallup World Poll 2011 India Face-to-Face Survey

3&5 ckj

6 ckj ;k T;knk

tkurk gw

(Refused)

vLOkhdkj fd;ka
6

5/31/2011

GLOBAL FINDEX QUESTIONNAIRE

ENGLISH

HINDI

Gallup is a trademark of Gallup, Inc. All other trademarks are the property of their respective owners. Copyright 2006-2011 Gallup, Inc. All rights reserved.

66.

Tkc vkidks vius [kkrs ls udn dh t#jr gksrh gS isij ;k flDdk] rks D;k vki bls lkekU;r%----i<+sa 1&4 ikrs gSa\

If you need cash (paper or coins) from your account(s) you usually get it
(Read 1-4)?
At an
ATM

,d
,Vh,e
ij

[WP11630]
67.

Over
the
counter
at a
retail
store,
or ,d

vkius cSad ;k
fokh; laLFkk dh
'kk[kk ds
dkmUVj ls

fjVsy LVksj
ds dkmUVj
ls

From some
other person
who is
associated
with your
bank or
financial
institution

DO NOT
READ:
(Do not
withdraw
cash)

(DK)ugha

(Refused)

tkurk gw

vLOkhdkj
fd;ka

udn ugha
fudkyrs

fdlh vU; O;fDr

ls tks fd vkids
cSad ;k fokh;
laLFkk ls tqM+k
gqvk gSa

Tkc vki vius [kkrs esa udn tek djrs gSa isij ;k flDdk] rks vki bls lkekU;r% dSls djrs gSa i<+sa 1&4\

If you need to deposit cash (paper or coins) in your account(s) you usually
do it (Read 1-4)?
At an
ATM

,d
,Vh,e
ij

[WP11631]
68.

Over the
counter in a
branch of
your bank or
financial
institution

Over the
counter in a
branch of
your bank or
financial
institution

Over
the
counter
at a
retail
store,
or ,d

vkius cSad ;k
fokh; laLFkk dh
'kk[kk ds
dkmUVj ls

fjVsy LVksj
ds dkmUVj
ls

Using some
other person
who is
associated
with your
bank or
financial
institution

DO NOT
READ:
(Do not
Deposit
cash)

(DK)ugha

(Refused)

fdlh vU; O;fDr

ls tks fd vkids
cSad ;k fokh;
laLFkk ls tqM+k
gqvk gSa

tkurk gw

vLOkhdkj
fd;ka

udn
tek ugha
djrs

fiNys 12 ekg esa D;k vkius fcy dh vnk;xh ;k vius [kkrs ds iSls ls lkeku [kjhnus ds fy, fuEu esa ls fdlh rjhds
dk bLrseky fd;k gS\ i<+sa A-B

In past 12 months have you used any of the following for making bill
payments or buying goods by using money from your account(s)? (Read A-B)
Yes
[WP11632]
[WP11633]

A.
B.

psd Cheques
bysDVkfud Hkqxrku tks vki djrs gSa ;k Lo;a gks
tkrk gS] ftuesa ok;j VkUlQj ;k vkWuykbu
Hkqxrku 'kkfey gS Electronic payments
that you make or that are done
automatically,
including
wire
transfers and payments one online

69.

gkWa

ugha

No

(DK)ugha

tkurk gw

vLOkhdkj fd;ka

fiNys 12 ekg esa D;k vkius vius [kkrs@[kkrksa dk iz;ksx fuEu ds fy, fd;k gS i<+as

Gallup World Poll 2011 India Face-to-Face Survey

(Refused)

A-D\
5/31/2011

GLOBAL FINDEX QUESTIONNAIRE

ENGLISH

HINDI

Gallup is a trademark of Gallup, Inc. All other trademarks are the property of their respective owners. Copyright 2006-2011 Gallup, Inc. All rights reserved.

In past 12 months, have used your account(s) to (Read A-D)?

Yes

[WP11634]

A.

[WP11635]

B.

[WP11636]

C.

[WP11637]

D.

dk;Z ds fy, ;k lkeku cspus ds ifj.kkeLo#i

iSlk ;k Hkqxrku izkIr djuk
Receiving money or payments for
work or selling of goods

ljdkj ls iSlk ;k Hkqxrku izkIr djuk

Receiving money or payments from

Government

dgha vkSj jg jgs ikfjokfjd lnL;ksa ls iSlk izkIr

djuk

Receive money from family members

living elsewhere

dgha vkSj jg jgs ikfjokfjd lnL;ksa dks iSlk

Hkstuk

Send money to family members

living elsewhere

gkWa

ugha

No

(DK)ugha

tkurk gw

vLOkhdkj fd;ka

(Refused)

(All in Q69, Skip to Q71/WP11645)

70.

i;k eq>s crk,a fd D;k fuEu esa ls izR;sd ,sls dkj.k gSa ftlls vki O;fDrxr #i ls cSad] sfMV ;wfu;u ;k vU;
fokh; laLFkk esa [kkrk ugha j[krsA i<+sa vkSj ?kqek,a A-G

Please tell me whether each of the following is reason why you personally do
not have an account in a bank, credit union or any other financial
institution. (Read and rotate A-G)
Yes
[WP11638]
[WP11639]
[WP11640]

[WP11641]
[WP11642]
[WP11643]
[WP11644]

A.
B.
C.

os cgqr nwj gSa They are too far

os cgqr egaxs gSa They are too expensive
vkids ikl vko';d dkxtkr ugha gSa igpku
i=] ikfjJfed iphZ You do not have the

necessary documents (ID card, wage

slip)
D. vkidks mu ij fo'okl ugha gS You do not
trust them
E. mUgsa iz;ksx djus ds fy, vkids ikl Ik;kZIr iSlk
ugha gS You do not have enough money
to use them
F. /kkfeZd dkj.kksa l Because of religious
reasons
G. D;ksfa d ifjokj esa fdlh vkSj ds ikl igys ls gh

,d [kkrk gS

Because someone else in the family

already has a account

71.

gkWa

ugha

No

(DK)ugha

tkurk gw

vLOkhdkj fd;ka

(Refused)

1
1

2
2

3
3

4
4

fiNys 12 ekg esa D;k vkius dqN /ku cpk;k gS ;k vyx j[kk gS\

In past 12 months, have you saved or set aside any money?

[WP11645]

Yes gkWa
1
Continue

Gallup World Poll 2011 India Face-to-Face Survey

No

ugha

(DK)ugha tkurk gw
(Refused) vLOkhdkj
3
4
(Skip to Q74/ Text before WP11651)

fd;ka

5/31/2011

GLOBAL FINDEX QUESTIONNAIRE

ENGLISH

HINDI

Gallup is a trademark of Gallup, Inc. All other trademarks are the property of their respective owners. Copyright 2006-2011 Gallup, Inc. All rights reserved.

72.

fiNys 12 ekg esa D;k vkius fuEufyf[kr ds fy, cpr fd;k gS\ i<+as

A-B

In past 12 months have you saved money for (Read A-B)?

Yes
[WP11646]

[WP11647]

A.

B.

Hkfo"; ds [kpsZ tSls fd f'k{kk] 'kknh ;k dksbZ cM+h

[kjhnnkjh

Expenses for the future such as

education, wedding, or a big
purchase

vkdfLed ;k ,sls le; ds fy, tc vki lksprs

gSa fd de vkenuh gksxh

Emergencies or a time when you

expect that income would be less
73.

gkWa

ugha

No

(DK)ugha

tkurk gw

vLOkhdkj fd;ka

fiNys 12 ekg esa D;k vkius fuEufyf[kr ds }kjk dqN /ku cpk;k gS ;k vyx fd;k gS\ i<+sa

[WP11648]

[WP11649]

cSad ;k sfMV ;wfu;u ds [kkrs dk iz;ksx djrs

gq, ;k ekbzks Qk;usUl lLFkk dk iz;ksx djrs gq,

gkWa

ugha

No

(DK)ugha

tkurk gw

vLOkhdkj fd;ka

(Refused)

A.

Using an account in bank or credit

union or microfinance institution

,d vukSipkkfjd cpr dsUnz ;k ifjokj ds ckgj

ds fdlh O;fDr dk iz;ksx djrs gq, tSls& fpV QaM
Using an
a informal savings centre or

B.

from someone outside the family (like

a chit fund)

fiNys 12 ekg esa D;k vkius fuEufyf[kr ls dqN /ku m/kkj fy;k gS i<+sa

A-E

In past 12 months, have you borrowed any money from (Read A-E)?
Yes
[WP11651]

[WP11652]

75.

A-B

In past 12 months, have you saved or set aside any money by (Read A-B)?
Yes

74.

(Refused)

A.

B.

[WP11653]

C.

[WP11654]

D.

[WP11655]

E.

,d cSad ;k sfMV ;wfu;u tSls& dksvkijsfVo

lkslkbZVht ;k ekbks Qk;usUl lLFkk A bank
or credit union or micro finance
institution

,d LVksj ls fdLr ij m/kkj lk sfMV ij

[kjhnnkjh A store by using

installment credit or buying on

credit

ifjokj ;k fe=

Family or friend

jkstxkjnkrk
Employer

vU; futh m/kkjnkrk tSls C;kt ij iSlk nsus okys

Other private money lender like

someone lending money with interest

gkWa

ugha

No

(DK)ugha

tkurk gw

vLOkhdkj fd;ka

D;k vkius fuEu fdlh Hkh dkj.k ls ekStwnk le; esa dksbZ yksu fy;k gS ;k fdlh yksu

Gallup World Poll 2011 India Face-to-Face Survey

Hkqxrku

(Refused)

jgs gS\ i<+sa

A-E

5/31/2011

GLOBAL FINDEX QUESTIONNAIRE

ENGLISH

HINDI

Gallup is a trademark of Gallup, Inc. All other trademarks are the property of their respective owners. Copyright 2006-2011 Gallup, Inc. All rights reserved.

Currently have you taken and repaying any loan for the following reasons?
(Read AE)
Yes

[WP11656]

A.

[WP11668]

B.

[WP11669]
[WP11670]
[WP11671]
75a1.

C.

gkWa

ugha

No

(DK)ugha

tkurk gw

vLOkhdkj fd;ka

For buying your house or

appartment

For buying goods and services for

building,extension or renovation of
your house or apartment

viuk ?kj ;k vikVZesUV [kjhnus ds fy,

vius ?kj ;k vikVZesUV dks cukus] c<k+us ;k

uohuhdj.k ds fy, lkeku ;k lsok [kjhnus gsrq

Ldwy dk 'kqYd r

Hkqxrku ds fy,

To pay fees and other school

related expenses
D. vkdfLed@LokLF; ms;ksa ds fy, For
emergency/health purposes
E. vafre laLdkj@'kknh C;kg ds fy,
For performing last rites/marriage

fiNys 12 ekg esa D;k vkius fuEufyf[kr ds fy, eksckbZy Qksu dk iz;ksx fd;k gS i<+sa
In last 12 months have you used mobile for (Read A-C)?
Yes

[WP11672]
[WP11673]
[WP11674]
76.

gkWa

ugha

No

(DK)ugha

tkurk gw

vLOkhdkj fd;ka

(Refused)

1
1
1

2
2
2

3
3
3

4
4
4

Yes gkWa
1
Continue

No

ugha

(DK)ugha tkurk gw
(Refused) vLOkhdkj
3
4
(Skip to Read before Q78/WP10931)

fd;ka

D;k vkius bl chek dks O;fDrxr #i ls [kjhnk gS\

Have you purchased this insurance personally?

[WP11658]
D4a.

fcy Hkqxrku For payment of bill

iSlk Hkstuk For sending money
iSlk izkIr djuk For receiving money

LokLF; chek ds
, D;k vkids ikl O;fDrxr #i ls dksbZ LokLF; ;k fpfdRlk chek gS\
In addition to National Health Insurance, do you personally have any health or
medical insurance?
[WP11657]

77.

A.
B.
C.

A-C

(Refused)

Yes
1

gkWa

No

ugha

(DK)ugha tkurk
3

gw

(Refused)

vLOkhdkj fd;ka
4

fiNys 12 ekg esa D;k vkius O;fDrxr #i ls Qly] o"kkZ ;k tkuojksa dh chek ds fy, vnk fd;k gS\

In last 12 months have you personally paid for any insurance for crop, rain or
livestocks?

[WP11659]

Yes
1

gkWa

No

Gallup World Poll 2011 India Face-to-Face Survey

** Question omitted in high income economies.

ugha

(DK)ugha tkurk
3

gw

(Refused)vLOkhdkj
4

fd;ka

5/31/2011