05-863/08-763/46-863: Introduction to Human Computer Interaction for Technology Executives

Usability Evaluation Report Template

Dated
03/17/2015

Prepared By

NAME:

M.M.N.M.Mullegama - IT13062484
V.M.P.Godakandage - IT13053956

SIGNATURE :

Page 1 of 12

Brief Description
of User
User 1
Age

: 22 years

Gender: Female
Description:
The user was not familiar with these types of e-commerce sites and has not used Kapruka.com before. Technical skills of the user are low
(Non-technical user). From the contextual inquiry session, I have encountered that, as a novice user, she performed the tasks with difficulties and
inefficiently.

Page 2 of 12

Process Overview
1.

Can you go to the Kapruka local shop ?

2. Can you search for a Samsung phone ?

3.

Can you go to the home page?

4. Can you find a birthday cake which is less than 2000 rupees?
5. How will you create a new account and log in to the site?
6.

Try to add two red roses of the same type to the shopping cart?

7. Think you have selected an item previously and how to change the quantity of that item?
8.

Can you order a book from amazon through Kapruka web site?.

9.

Can you select a food from a restaurant?

Page 3 of 12

Transcript
User 1
1. Me : Can u go to the Kapruka local shop ?
User : Clicked on the wrong option and then found the correct one.
2. Me : Can you search for a Samsung phone?
User : Took some time to decide, what to do. Typed it and searched.
3. Me : Can you go to the home page?
User : Found it difficult.
Had to help.
4. Me : Can you find a birthday cake which is less than 2000 rupees?
User : Couldnt find the option quickly. Confused.
First clicked on a wrong option.
Then, found the option after some time.
Asked about selecting the price range. How to change the price of it.
5. Me : How will you create a new account and log in to the site?
User : First clicked on the login button. Then, found that she has to first sign up as a new user and filled the details. Then logged in.
6. Me : Try to add two red roses of the same type to the shopping cart?
User : Clicked on the flower shop. Selected a category and selected red roses.
7. Me : How are you going to add two of the same type to the shopping cart?
User : Selected quantity as two and clicked on add to shopping cart button.
8. Me

: Think you have selected an item previously and how to change the quantity of that item?

Page 4 of 12

User : Changed the quantity from the column.

9. Me : Can you order a book from amazon through Kapruka web site?
User : Took some time to go to the home page.
Found it difficult to go to the main page, had to help. There was no option to go to that page.
Then selected the correct option as Kapruka Global shop from the main page.
10. Me : Can you select a food from a restaurant?
User : Selected Food / Restaurant option.
Found it difficult to find the restaurant. Confused about which type of restaurants they are.

Page 5 of 12

Usability Evaluation Feedback Analysis

User 1
#

Prototype
Screen

See Picture 1

Reference

Users feedback/ critical

incidence/ problem

Reason for negative

feedback / breakdown

Scope

Severity
(High/ Medium/
Low) and
Justification for
giving it that
rating

Way(s) to rectify and any

Tradeoffs (i.e., why the fix
might not work)

Found it difficult to navigate

to the home page from
another page.

Compared with the other

e-commerce websites,
there is no home button in
this website.

Throug
hout the
website

High severity

Can add a navigation bar and a

home tab.

No direct option like a

button or link to perform
the task

Throug
hout the
website

Medium severity

Can add a button to navigate to

the main page and a tab to
navigate to the Global shop.

It is not clearly mentioned

about the restaurant.

Specific
to food
page

High severity

Can add logos of the restaurants

and images to mention about
the food/restaurant.

Asked for help to perform

the task.
Difficulties in navigating to
the main page.
2

See Picture 2

See Picture 3

9
Asked for help to perform
the task.

10

Confusion when selecting

the restaurants and their
types.

Not mentioned that it is

loaded according to the
type of the food selected.

Confused to select the

option.
4

See Picture 4

Confused about the options

in the main page of the site.
5

See Picture 5

Found it difficult to select

the correct option.
First selected a wrong
option.

Same option appears in

different ways, in several
places in the same page.

Specific
to home
page

High severity

Can implement the same layout

in every page and avoid several
links for the same option in
different ways.

Specific
to main
page

High severity

It is not clearly mentioned

about the local shop.

Can make the main page more

understandable and simple.

Picture 1:

Picture 2:

Picture 3:

Picture 4:

Picture 5: