This following resume sample provides generic example of a resume for Application Support

positions and job titles as follows: Application Support Technician, Application Support Analyst, Front
Office Application Support Manage, and Developer/Application Support Engineer.
General Job Description:
Application Support representatives support business applications (held by end-users) throughout
their functional lifetime, thus ensuring that they continue to function optimally, for the benefit of both
user and distributor company.
Representatives combine advanced technical expertise with superior communication skills and
customer-service ethics.

Resume Example of an Application Support Specialist

.
Full Name
[Street, City, State, Zip] | [Phone] [Email Address]

APPLICATION SUPPORT REPRESENTATIVE

Career Profile
Objective - Looking for a position as Application Support Representative in a company that requires
and values high level of work ethics, combined with technical know-how skills and effective
interpersonal communication.
Technical Skills Offered

Support of application written on C# .NET, ASP.NET, VB.NET and Java software tools.

Web based technologies XML, HTML and JavaScript (jQuery) PHP 5+, PHP Modules:
JSON, LDAP.

Web Servers: IIS 6.0 & popular Web Browsers.

SQL Server 2005/2008 and Oracle.

Core Competencies

Strong analytical thinking, problem solving, creativity

Interpersonal skills and team-work ability

Skilled at handling documentation

Time-management and timeline prediction

Dedicated to finishing projects by or even before the set deadline

Professional Experience
S-T Consulting Group

New York, NY

2005 Present

Application Support Specialist Representative

First Line Support - Provided various technical support services for the companys software
applications, including problem analysis and resolution.
SELECTED PERFORMANCE HIGHLIGHTS
Technical Work:

Deployed specially designed test scripts Retrieved system metrics, gathered and formatted
statistics and ran analyses to identify system issues.

Provided constant technical support for applications to ensure optimal durability and
reliability Investigated and resolved technical operational issues of the applications.
Technical Support:

Worked closely with the developers of applications to advise concerning changes on systemlevels.

Maintained close collaboration with vendors to ensure timely support whenever necessary.

Made effective and much appreciated suggestions for changes in the system applications,
and gave expert advice as to proper operation.

Trained end-users by means of verbal personal instruction and specially designed

documentation.

Worked productively together with the engineering and customer-support departments and
teams.

Education

Mercy College

Dobbs Ferry, NY

2001 2004

B.S., Bachelors Degree in Computer Science

About Me

Hi, I'm Paulo Bravo.

I was born in a small Portuguese city, close to Spain: Portalegre. I always loved
Sciences and Technology, so when I was 18, I moved to Costa de Caparica (close to
Lisbon) to start my Computer Science 5 years degree in the Sciences and
Technology Faculty (one of the top 2 computer sciences degrees in Portugal, so only
90 students could get in, on that year). My final project was quite interesting, where
I could participate in a project with European Space Agency.

In 2004, I started to work at Siemens (close to Lisbon). I had an initial trainning in

Boston (MA, USA), for 2 months, which was an awesome experience, as I love to
travel, to meet new places, people and cultures. After Siemens, I worked in some
other companys, in Lisbon, mostly as a consultant in the client's headquarters, and
most of the time as a Java Developer.

In November 2010 I had a job offer to go to Gibraltar, to work at Betvictor as an

Application Support Enginner (a recruiter had found my CV on linkedin). I moved to
Spain with my girlfriend, Maria Alves, while working in Gibraltar (I used to cross the
border with my bicycle everyday, to go work). A few months later, Maria and I went
to Lisbon, for a few days, just to get married.

During the Christmas of 2012, I had a job offer to work at Mailonline - "world's
most popular news site" - in London (another recruiter had found my CV online). I

accepted the offer and moved again, with Maria, this time to London, where we live
now. By the way, I love being here! :)

Experience

Application Support Analyst

2013/Feb - Present

Company:
MailOnline

Main tasks:

Investigate and analyse application support incidents through to root cause and fix.

Develop automation processes (scripts, desktop and web applications) used by

different teams.

Proactively monitor services and respond to alerts raised by customers and

monitoring systems, ensuring the availability and performance of the various
Content Management Systems (CMSes) and their users.

Maintain application availability and performance.

Perform scheduled code releases and configuration changes to websites, CMS

systems and content delivery networks.

Maintain user accounts and security for Mail Online.

Maintain working knowledge of all computer related systems and software to

facilitate troubleshooting and repairs. Keep abreast of new computer-related
technology that will assist Mail Online.

Technologies used:
Java, Bash Shell Scripting, Perl, PHP, HTML, Javascript
Oracle, PL/SQL, Elasticsearch
Stingray Traffic Manager / Load Balancer, TrafficScript
Akamai Technologies (Internet content delivery network)
Cloud services: Amazon Web Services (AWS), Joyent
Jira, Confluence, Newrelic, Nagios, VisualVM
WPS, CMS
Platforms: Solaris, Linux, Windows
Application Support Engineer / Software Developer
2010/Nov - 2013/Feb

Company:
Betvictor
Betvictor

Main tasks:

Support of the network of database-driven websites (and their communication with

third parties), assuring their availability.

Application Support of in-house business applications.

Problem diagnosis and resolution of both emergency and non-emergency problems.

Coding of software fixes in the production environment (Java).

Investigate and provide solutions to issues raised by different departments (Service

Desk, Contact Center, SAS, Traders, Security, Elite, Games, Affiliates, Rails, Mobile).

Technologies used:
Java, Bash Shell Scripting, Perl, Eclipse, SoapUI, HTML, Javascript
Oracle, SQL, Toad, DBVisualizer
PION (atomiclabs), Splunk,
Track-It!, Nagios, Jira, Sharepoint, Atlassian Confluence, Newrelic
Platforms: Windows, Solaris, Linux

Systems Administrator
2010/Mar - 2010/Nov

Company:
GFI Portugal
GFI Portugal

Working in client:

DGITA - Ministry of Finance

Main tasks:

Member of the operations and support team of the applications used in the finance
delegations (thousands of simultaneous users) - guarantee access to the
applications.
Monitoring, installation and configuration of weblogic instances.

Scripts development to automate processes.

Attending Oracle Workshops (Monitoring, PerformanceTunning).

Technologies used:
Weblogic 8.X, 9.X, 10.X
Linux, Unix, Solaris, Windows
Bash Shell Scripting, Php, Perl, Python, WLST

Sample resume for application support engineer

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1. Sample resume for application support engineer - Posted by Swati Das

Uday XXXX
Contact No.:- 8xxxxxx
Email ID :- udaykumar24dec@gmail.com
SUMMARY
-I am a technical associate with XXXXXXX
-My Main area of expertise has been in Telecom Order management and logical planning of the
Physical network and inventory .
-I work with the end customers to progress the Planning orders from the Planners community to the
suppliers and contractor community.
-I am responsible for the Tibco iprocess, Tibco Business works, Tomcat/Apache UI build and
deployment on UNIX and linux servers, Accept the faults received on clarifier CRM Bridge tool
raised by the planners community identify the issue on our application and if needed provide a
configuration change or code fix for the issue after the approval from the Inlife customer managers.
-Expert in developing PLSQL scripts, UNIX shell scripts for the automation of the monitoring of the
application and to reduce the over head on the resource by automating the business regular works.

-My main key strength is verbal and written communication and interaction with the customers.
-I had worked on Change management, release management and capacity management.
-Well-Versed with Software Development Life Cycle / Process / Methodologies / support
Frameworks
-Excellent problem solving and debugging skills. Willingness to learn and master the latest cuttingedge technologies.
-An excellent team player with very good communication skills.
Support engineer resume
Sample resume for IT graduate
Sample resume for experienced IT professionals
Freshers resume for computer engineers
SKILLS
-OPERATING SYSTEMS : UNIX, Windows 2007/ XP
-LANGUAGES : Pl/SQL JAVA, Shell Scripting, C,C++, SQL
-DATABASE(S) : Oracle 10g
-TOOLS : Tibco iProcess designer, Tibco BW designer, Clarify CRM Tool, EPO, Toad, SQL
Developer
-SCRIPTING LANGUAGES : Unix Shell scripting
CAREER PROFILE
-Company : XXXXXXX
-Project : XXXXX
-Customer : XXXXX
-Duration : XXXX to Till Date
-Role : Application Support Engineer
-Environment : Java Eclips, SQL server 2000, Windows 2000, Windows 98, Windows XP, Windows
07, Solaris Unix ,Solaris Linux.
-Company : XXXXXXX
-Project : XXXXX
-Customer : XXXXXX
-Duration : XXXX - XXXX
-Role : PLSQL developer cum application support management
-Environment : Staffware/Tomcat/Apache/Oracle/Alfreco/Tibco/UNIX
-Tools : ORACLE DEVELOPER, Bridge clarifier, Hunter , TIBCO Developer
PROJECT OVERVIEW:
-It is a combination of Project Management Orchestration, Business Process Management and
Document Management to create a framework application for handing complex planning requests
to convert the already existing copper network to fiber network to improve the integrity and reliability
and speed of Broad band to the customers by the BT.
-It allows planners to plan projects for NGA work through workflow orchestration; it also allows work
originators to plan NIMS jobs and associate job packs (estimates) for the actual work to be carried
out with the suppliers and contractors.
-It further enables these job packs to be sent electronically to BT suppliers with a unique key and
finally it also allows for Records Return of the documents to be done.
-For this system interacts with various interfacing inventory systems.

ROLES AND RESPONSIBILITIES

-Over 4+ years of experience in writing quality Plsql codes, Analyzing the codes for any bugs,
trouble shooting issues, Application support functions, deploying the codes on test servers and
testing for any issues and then deploying on live, Load balancing the tomcat servers and iprocess
servers.
-Experience in supporting Web Based application which Involves following technology JAVA, ,
PL/SQL.
-I have worked on sql Developer 2000, Oracle Reports, UCPS reporting tool, Hunter monitoring
tool, Wiki GUI cpu utilization tool, iprocess client, Amdoc clarifier ,Citrix.
-Providing post deployment support for upgrades/changes/enhancements done on production (Live)
Environment.
-Strong Unix/Oracle skills and very quick learner.
-Have learnt and worked on new tools like TIBCO iProcess, BW designer, TIBCO EMS.
-Have taken the responsibility of deployment, raising change request and coordinating with the AIS
team to complete the AIS 100%.
-Analyzing and investigating defects and faults, and tracing them till final resolution, Developing,
shell scripts, developing PLSQ codes and test them on test environment.
-Hands on experience with JAVA, TIBCO iProcess, BW, TIBCO EMS, TOMCAT APACHE.
-Good Knowledge of Software Development Life Cycle (SDLC).
-Time-efficient, systematic working methodology. Rapid adaptability to new problem-solving and
new locations.
-Proficient, dynamic and result oriented team player with excellent analytical and interpersonal skills
used to coordinate multi-disciplinary teams and clients and consistently motivated toward success
and completion of projects.
-Accept and analyze faults logged for a system.
-Prioritizes requests in accordance with agreed service level agreement.
-Within own area of knowledge; follows agreed procedures to investigate issues and other requests
for support and determines appropriate actions to take.
-Interface with the 1st line support and development team:
-Receive and analyze application related faults and data related faults from first line support
(PABSS) team.
-Liaises with systems development staff or software suppliers on the development of system
enhancements to overcome known problems or further fulfill user requirements.
-Provide support for application build and releases
-User Problem Management: User interactions through phone/mail to get more details for a fault.
-Application Monitoring
-In accordance with agreed procedures; monitors application systems. As a part of this carries out
regular scrutiny of the application's software, systems software for proactive maintenance.
-Notes problems and identifies performance trends.
-Data updates: Bulk data updates
-Provides correct responses to requests for support by means of for example: making modifications
to system parameters, developing work-around or site-specific enhancements, reconfiguring
systems, changing operating procedures, training users or operations staff, producing additional
documentation, or escalating requests to systems development staff or software suppliers.
-Performance and Capacity Reporting:
-A monthly highlight report, ASPICIO report, fault report, ITES report is made for the management.
-Other reports are generated as and when required.
-Uses application management software and tools to collect agreed performance statistics.
-Also responsible for following routine activities
-Routine activities related to fault prevention and problem management.
-Monitoring performance and resources on server
-Other activities that may assist in resolving a fault or determining the cause of a fault.
-Raising Change Requests on the live system.
-Upgrading and deploying software's in case of any enhancement or core releases
-Tracking of housekeeping activities that are performed daily/weekly to keep the system up and
running.

-Liaise with other interfacing system Team members to resolve the various issues faced.
-Provide support out of office hours, during weekends and during major release work to
development and customer to help them resolve issues faced.
-Ensures all work is carried out and documented in accordance with required standards, methods
and procedures.
ACHIEVEMENTS
-Have participated and won 3 gold 2 silver and 1 bronze medal in national level (Indian Federation
of Volley ball institute) held across various geography of INDIA.
-I was recognized in the Paper presentation at school and university level
-I was awarded by the British telecommunication planning community for the best support in
resolving major issues faced.
-Tech mahindra felicitated me for the year 2010-2011 as star performer with a merit certificate and
cash reward.
QUALIFICATION
-Bachelor of Engineering (Electrical & Electronics) XXXXXXX University
-Diploma form XXXXXX Polytechnic
CERTIFICATION
-ORACLE/PLSQL Level 2, L&D Exams
-UNIX & shell scripting, L&D Exams
-Bridge clarifier, L&D Exams
-TIBCO IPROCESS, Tibco certification basic level
-Quality Assurance, L&D Exams
PERSONAL DETAILS
-Date of Birth
-Language
-Permanent Address

Sample Ab Initio Consultant Resume

An Ab Initio Consultant should have vast experience in relational databases like Oracle, SQL Server, and professional
experience in all stages of software development life cycle. An AB Initio Consultant should also have vast exposure to
Data Warehousing and Business Intelligence.

Christopher Anderson
250 Tassett Court
Deming
NM 88030
123-456-7890
abc@yourmailprovider.com

Objective: To be able to work in an organization that offers opportunities where my expertise in Business Domain,
Architecture, Data Warehousing, Databases, Computer Languages, Applications, and Operating Systems will be
useful to the growth of the company.
Education:
Columbia University, NY
Master of Science in Computer Science, 2000
Columbia University, NY
Bachelor of Science in Computer Graphics and Design, 1996
Skills:
AB Initio, SSIS
SQL, PL/SQL, Oracle 9.x, Teradata
Worked on design, development and testing of applications in Ab initio, C/C++ under AIX, UNIX, Linux and Windows

environments
Knowledge of online media and advertisements
UC4, svn, SQL jobs, IBM and AIX
Expertise on ETL tool [Ab-Initio (GDE Version 1.14) Co>OS :V2-14]
Windows NT/9x/2000, Unix, Linux
Professional Experience:
Ab Initio Consultant, 2004-Present
FGH Technology, IL
Responsibilities:
Implemented business rules using Ab Initio procedures.
Developed Ab Initio graphs for different events.
Acted as point of contact for all operations.
Produced design documents and dynamic DMLs and XFRs wherever required.
Monitored and developed SQL Server Agent Jobs.
Data Warehousing Consultant, 2000-2004
DMC Design Group, Inc., New York
Responsibilities:
Developed SSS packages and created reports.
Used SVN for projects and packages.
Extensively worked with SQL in Teradata and Oracle database.
Created different test cases and wrote the test plan using Test Director 8.0.
Performed quality assurance and debugging.
Computer Programmer, 2000 (Student Assistant/Intern)
IJK Lending Investor, San Mateo
Responsibilities:
Diagnosed and resolved problems in response to employees computer problems.
Maintained and Updated IT inventory databases.
Developed UNIX shells scripts and generated data, extracted test data, and loaded data to Oracle database using
SQL Loader.
Certifications and Affiliations:
ABAP with SAP NetWeaver 7.0, 2008
Microsoft Office Applications, 1995

Sample Ab Initio Developer Resume

An Ab Initio Developer should have hands-on exposure to Ab Initio ETL, and be proficient in Oracle SQL, PL/SQL,
and excellent in Data Warehousing Concepts. An Ab Initio Developer will be responsible for the integration and
system tests for software changes. An Ab Initio Developer is also responsible for designing and running user
acceptance tests and implementing software changes.

Ronald White
7865 Charles Street
Georgetown
IL, 61846
123-456-7890
abc@yourmailprovider.com

Objective: Seeking opportunity to join a highly qualified technical team where my skills in Computer Languages
(JAVA, NET, and SQL), DWH, Databases, and Operating Systems will be enhanced and fully utilized in
complementing existing solutions, implementing new solutions and addressing future problems.
Education:
BS Computer Science, 1996
Campbell University
Associate in Information Technology, 1993
Campbell University
Skills:

Ab Initio
DWH
Design and Implementation schedule
OS: UNIX, AIX, Solaris 2.6, MS-DOS, Windows-95/98 and Windows NT, Linux
SQL & RDBMS: DB2 UDB, Oracle 8i, SQL SERVER,PL/SQL, SQL, Informix, and Sybase ver 11.1.1, DB/2Computer
Languages
Languages: C/C++, VC++ and COBOL.
PowerPoint Expert
Professional Experience:
Ab Initio Developer, 1999-Present
Gary Johnson Engineering, Champaign
Responsibilities:
Generated and delivered large volume of DWH applications.
Acted as Senior Level Ab Initio-ETL development (8+years of hard-core Ab Initio expertise).
Designed, developed, tested and implemented Ab Initio ETL graphs.
Designed and developed Ab Initio custom components.
Accomplished several projects using Multiload, Fastload, T-Pump procedures.
Software Engineer, 1996-1999
Avila and Associates Consulting Engineers, Inc., Miami
Responsibilities:
Developed graphs for batch processing.
Developed shell scripts and Perl scripts for multiple purposes.
Designed systems using Serena Tools.
Prepared SQL scripts for extraction of data.
Prepared UNIX scripts to run the HRXML.
Generated accounts using JAVA scripts.
Internet Technician, 1993-1995 (part time job)
Cyberspace XY, Irvine
Responsibilities:
Trained in designing high performance ETL and Data Warehousing solutions.
Worked on UNIX development using Ab Initio tools in Data Warehouse environment.
Designed and implemented the credit card application.
Built and supported a Multiplexed environment.
Assigned in trouble shooting online errors and IQ problems on an IBM P-series/AIX 5.3.0/64bit platform.
Certifications and Affiliations:
Information system audit and control association, Member

Certified Application Developer by Microsoft in 2000

Set and managed development activities and project calendar

Worked with team of developers and other professionals throughout project lifecycle

Generated and reported on DWH applications and its volume

Designed, established, assessed and implemented AB Initio ETL graphs

Ab Initio Developer Resume

Title
Ab Initio Developer

Primary Skills
AbinitioGDE1.14.38/1.14.32, TeraData, Mercury Quality Center 9.0,Tera Data SQL Assistant and

Location
US-GA-Atlanta (will consider relocating)
Posted
Jan-18-10

RESUME DETAILS
Summary:
Over 10 years of IT experience Data Warehousing, Software Design and Development with
extensive experience in Ab Initio GDE1.14/1.13 , Business Objects 4.1/5.1.6/6, Web Intelligence
2.7 , Cognos 5.0 and Visual Basic.
Designed and built logical and physical models into catalogues and universes for end-user and
management reporting needs.
Extensively worked in creating Data marts using Ab Initio GDE 1.14/1.13, Microsoft DTS, ETL
Functions and related OLAP tools.
Experience in working with Business Objects modules Supervisor, Designer, BO Reports, and

Web Intelligence
Over two years experience in Client/Server application development using Visual Basic, MS SQL
Server 7.0, Oracle 8i, and Developer 2000.
Experienced in developing Forms and Reports using Forms 4.5 and Reports 2.5, Crystal
Reports, Data Reports.
Experienced in Data Modeling using Erwin in Client/Server and Distributed applications
development.
Design Tools ER WIN, Oracle Designer / 2000 ver 2.14 / 2.13.
ETL Ab Initio GDE 1.14/1.13/1.11, Co>Operating System 2.14/2.12,Informatica, Power Mart 5.1/
4.7, Power Center 1.7, SQL* Loader
Reporting Tools Business Objects 4.1/5.1, WEBI 2.5/2.6,IWR, Crystal Reports, Oracle Reports
2.5, Cognos Impromptu 6.0/5.0, Cognos Power Play 5.0/6.5, Cognos Web Reports, Transformer,
Cognos Scheduler, Cognos Queries, Crystal Reports and MS-Excel, Oracle Report 2.5/6.0
RDBMS Oracle 8.x/7.x, SQL Server, MS-Access, TeraData
Languages PL/SQL, HTML, C, C++, JAVA, VB, COBOL
Database skill Stored Procedures, Database Triggers, Packages, SQL* Plus 3.3.
Internet Tools Applets, Servlets, HTML, java-script Java Server Pages, XML, Javawebserver1.1.3
O/S UNIX, MS- Windows 98 / 95 / 3.1, MS Windows NT ver 4.0.
PROFESSIONAL EXPERIENCE:
Oct '08 to Till Date
Client: Michelin, SC Ab Initio Consultant
Description:
The Michelin Product Screen Information System (M-PSI) is a tool provided to sales people to
facilitate the development of customized product screens for presentation to a customer during a
sales call. Product screens are based on the following:
The customer's TCAR sell in.
Industry sell in (RMA for the USA and RAC for Canada).
Customer sell outs, if provided by the customer.
TCAR sell in across all customers summarized by region.
Responsibilities:
* Worked on MPSI Tool in DSS Team
* Closely interacted with the Data modeling team for specifications
* Involved in Developing and Modifying Graphs for the MPSI application
* Created Get,Load,Unload graphs for Warehouse
* Created Mart Graphs for meeting new BPBP rules(Best Product/Best Price) and for Vehicle_Tire.
* Created unix scripts to sent automatic email for any rejectsoccured while loading into ware
house tables.
* Designed and Developed the graphs using the GDE, with components partition by round robin,
partition by key, rollup, sort, scan, dedup sort, reformat, join, merge, gather Normalize,
concatenate components.
* Also used the components like filter by expression, partition by expression, replicate, partition
by key and sort Components
* Working with Departition Components like Gather, Interleave in order to deportation and
Repartition the data from Multi File accordingly.

* Performing transformations of source data with Transform components like Join, Match Sorted,
Dedup Sorted, Demoralize, Reformat, Filter-by- Expression.
* Create Summary tables using Rollup, Scan & Aggregate.
Environment: AbinitioGDE1.13.5, Co>Operating System 2.11.8,UNIX,Oracle9.0,Clearcase,
Mainframes, Toad and Windows 2000

Jul '07 to Sep '08

Client: Wachovia, NC Ab Initio Consultant
Description:
As one of the top 10 banks in the US, Wachovia is required to comply with the Basel II Accord.
Basel II requires major changes in capture/management, quality and consistency of customer
data. Current credit risk data environment (e.g. CPMI and Risk Mart) does not meet Basel II
standards .The goal of the Basel II Program is to improve risk management practices &
capabilities at Wachovia through qualifying for Basel II. Wachovia is required to implement the
Advanced Internal Ratings-Based Approach (A-IRB) for credit risk and the Advanced
Measurement Approach (AMA) for operational risk.
IT Turbo system manages payment transactions of Wachovia owned retail mortgages. There has
been an effort called WIM project to collect the loan/mortgage information from multiple sources,
and convert them into three consistent data layouts - origination, servicing, and default &
loss/recovery
Responsibilities:
* Worked in the BASEL project in RDS Team on Release1
* Involved in creating Macro and Micro Level design documents.
* Closely interacted with the Data modeling team and Mappers regarding the Mapping document
* Involved in Developing the Ab initio Graphs for the applications.
* Involved in all the stages of SDLC during the projects. Analyzed, designed and tested the new
system for performance, efficiency and maintainability using ETL tool AB INITIO.
* Performed data validation before moving the data into staging areas using in built functions
like is valid, first defined, is blank, is defined, string length, and string index.
* Developed the complex graphs using various Ab Inito components like Join, Reformat, Rollup,
Sort, Partition by key, Merge, Gather etc.
* Various inbuilt functions like lookup, lookup local, string_filter_out, datetime_add were
effectively used in various transform functions
* Created User defined functions for the project requirements.
* Using TereData SQL Assistant we verified our data.
* Used EME extensively for version control
* Handled frequent change requests to the existing tables on a monthly basis by adding new
columns to the existing tables, changing data type of the columns etc.
* Responsible for writing unit test plans.
Environment: AbinitioGDE1.14.38/1.14.32, Co>Operating System 2.14.62/2.12.2,UNIX,
TeraData, Mercury Quality Center 9.0, Tera Data SQL Assistant and Windows 2000

Feb '06 to Jun '07

Client: Bank of America (Legacy MBNA), (Addison, TX) Sr. Ab Initio Consultant
Description:
Bank of America's card division has numerous projects that roll into production with multiple
releases each year. To test all these releases/project programs there are several test
beds/environments. The data management team captures live data from production every three
months. Before laying down the data into test environments this data is selected, down-sized
(subset), fictionalized, and synchronized with Retail testing platforms. Since the amount of data
used for testing is only about 1:100, there are rigorous selection conditions to select only limited
data from the Production data
Responsibilities:
* Worked in the Data Management Team on Data Extraction, Fictionalization, Subset, Data
Cleansing, and Data Validation
* Involved in all the stages of SDLC during the projects. Analyzed, designed and tested the new
system for performance, efficiency and maintainability using ETL tool AB INITIO.
* Worked to support daily/monthly cycle execution from data prospects.
* Responsible for requirement gathering and development of Expiration Date Fictionalization
project.
* Responsible for analysis and development for data synchronization with TCoE (Retail business
testing).
* Co-ordinate with different testing groups to accommodate their testing data requirements and
translate them to data selection criteria in Ab-Initio format.
* Batch processing for data downsizing(subset)
* Document ways to automate manual processes.
* Maintaining sandbox by storing all the work in a sequential order.
* Developed UNIX shell scripts for the purpose of parsing and processing data files. Maintained
and did trouble shooting for batch processes for overnight operations.
* Involved in documentation of the entire project. Mentored other team members.
* Quick reports generated for the users and data analysis on Test Beds on numerous occasions.
* Co-ordinate with development for future changes in the file or table structures to accommodate
future testing requirements.
* Managed a combination of project, technical and managerial skills with proven abilities in
solving complex problems, while exceeding performance expectations. Also cooperated and
communicated among architects and business groups to achieve common business goals
Environment: AbinitioGDE1.14.26/1.13.6, Co>Operating System 2.14.62/2.14.109, UNIX, TSO
Mainframe, QMF, BMC, Compuware File Aid, COBOL, SQL and Windows 2000

Mar '05 to Feb '06

Client: Medco Health Solutions, WI Data Ware Housing Developer
Description:
Medco Health is Prescription management and health information. This process loads client and
standard data into a warehouse database. The data is thoroughly checked for validity during
processing. Audit data is created which characterize the data in various categories; this data is
used in reports which document the quality of the data as well as the quality of load process.
These reports also help to identify changes in the client's data over time. Client-specific

monitoring allows the load process to be interrupted for review or correction of the data.
Responsibilities:
* Developed several overlays and unique tools for the Data Warehouse department using
AbInitio, Business Objects and Oracle. These tools takes care of collecting data from files and
convert them to existing database and use the same for reporting
* Build various Sandboxes in order to create Adhoc & Regular applications in AbInitio.
* Check in/Check Out existing applications Using EME in order to perform the necessary
modifications.
* Used Abinitio as ETL tool to pull data from source systems, cleanse, transform, and load data
into databases
* FTP the New & Existing Abinitio applications to the Local Host.
* Creating several Complex Graphs in AbInitio to Automate the Health Insurance process.
* Wide usage of Lookup Files while getting data from multiple sources and size of the data is
limited.
* Write and modify several application specific Config scripts in UNIX in order to pass the
Environment variables.
* Tuning of Abinitio Graphs for better performance.
* Coding Graphs to extract data from COBOL files.
* Developed Unix Korn shell wrapper scripts to accept parameters and scheduled the processes
using ControlM. Extensive usage of TeraData utilities Fastload, Multiload and T-Pump to load the
data from flat files to the table.
* Developed a script which automated the loading process to the TeraData database
* Design, Development & Maintenance of Business Object Symmetric Data Module/Layer
(Universes) using Designer.
* Deploy the Row level security model for Extranet Business Objects Report Users using
Supervisor.
* Deploy the Object level security-using Designer (Universe).
* Responsible for designing and developing Universes for development of Reports Using Business
Objects Designer.
* Generated the Business Object Reports using the universes as the main Data providers and
writing the complex queries including Sub queries, Unions, Intersect and Aliases.
Environment: Abinitio GDE 1.13.26/1.11.6, Co>Operating System2.11.7/ 2.13.8, EME, UNIX,
Control M, TSO Mainframe, COBOL, SQL, Business Objects 6.5, WebI, Oracle 8, Toad, Broadcast
Agent and Windows 2000

Apr '04 -- Feb '05

Client: Dun & Bradstreet, NJ
Development Lead
Description:
D&B is the leading provider of business information for risk management, sales & marketing and
supply management decisions worldwide. More than 100,000 companies rely on D&B to provide
the insight they need to help build profitable, quality business relationships with their customers,
suppliers and business partners.
Responsibilities:

* Talking to the Business users and understanding their requirements and putting those
requirements into Business Objects requirements document.
* Installation of Business Objects and repository Creation
* Used Microsoft DTS 7.0 mappings using different transformations to move data from Ms-Excel
to a Data Warehouse
* Build the new Business Objects Universes to support the SM&S Dept
* Support and Training the Business Owner/User for Ad-hoc Reporting Query.
* Responsible for designing and developing Universes for development of Reports Using Business
Objects Designer.
* Generated the Business Object Reports using the universes as the main Data providers and
writing the complex queries including Sub queries, Unions, Intersect and Aliases.
* Created User Objects including Dimensions, Details and Measures.
* Created the reports using Business Objects functionalities like Queries, Slice and Dice, Drill
down, @Functions, Cross Tab, Master Detail and Formulas etc.
* Resolved loops by creating aliases and contexts.
Environment: Business Object 6, Business Objects Designer, Broadcast Agent, Web
Intelligence2.7.1, Microsoft DTS 7.0, SQL Server2000, Oracle8.i,Ms-Excel 2002 and Windows
NT/2000
Apr '02 -- Mar '04
Client: Hamilton Sundstrand (A United Technologies Company), CT
Data ware Housing Consultant
Description:
Involved in Internal consulting architect of central Data warehouse, Data marts, and ODS.
Devised formal data warehousing standards, guidelines, and methodology (data naming
conventions and business terminology glossary; SQL guidelines; data access and security).
Involved in a project to support the Business Objects applications that are in production,
administering the BO activities, and granting the necessary db access rights and privileges for
the BO users.
Responsibilities:
* Talking to the Business users and understanding their requirements and putting those
requirements into Business Objects requirements document.
* Designed logical and physical star schemas.
* Involved in design of Operational Data Store (ODS) to facilitate ease of data warehouse loading
Established documentation regarding data warehouse best-practices in the areas of information
requirements gathering and DDW/ETL design techniques
* Build the new Business Objects Universes to support the Purchase and sales Dept
* Tested the target data against source system tables by writing the PL/SQL procedures.
Involved in the designing and Building of Universes, Classes and objects for investment
management system
* Created and tested BO / WEBI Reports for the Purchase and Sales departments
* Developed Reports from Multiple Data providers having SQL Server 2000, Oracle, MS Analysis
Server, DB2/400 and Excel.
* Used Business Objects for performance testing and real-world solutions, to help our joint

customers meet their ever-increasing data access and processing requirements

* Worked on cleaning the current universe in terms of naming convention and designing the
better security for users.
* Train Users (Knowledge Transfer) and guideline users for creation of their own BO/WEBI
reports.
Environment: Business Object5.1.5/6, Business Objects Supervisor, Designer, Broadcast Agent,
Web Intelligence 2.7.1, Rapid Decision (A DW package from Andrews' Consulting Group), SQL
Server2000, MS Analysis Server, Oracle8.i/Unix, AS400/DB2 and Windows NT/2000

Jan '99 -- Feb '02

Project: CADIS -- PMX (Pattern/Parts Matching Extraction)
Client: Aspect Development India (P) Ltd., Bangalore. Software Analyst
Description and Role:
Aspect Development, Inc is software, data content and Services Company providing component
and supplier management (CSM) solutions to manufactures. Aspect's client/server software
applications and component/supplier information databases focus primarily on improving the
product development cycle by accelerating time to market, lowering product development costs
and enabling higher quality output through the enterprise-wide sharing and reuse of component,
supplier and design information.
CADIS-PMX is a product name. It is a tool, which is used from past 2 years. This will simplify the
mechanism of product identification. This product captures data from flat file. Using flat file we
can read data, but we can't modify the data and with that data we can do calculations,
generating reports. CADIS Parts Management uses the CADIS Parts Schema for standard parts
as a foundation for the specification and retrieval of parts, spanning all standard electrical,
mechanical and supply components and millions of related attribute values. This will run only on
windows server.
The main functions of this product are:
* Product classification
* Property extraction
* Property derivation
Environment:
Windows 95 /NT, MS-Project 99,Visual Basic 5.0 using Flat File.
Education:
MS in Computer Applications, India