Kevin D.

Langston
2200 S Grace St, Lombard, IL 60148
klangston27@gmail.com / Ph: 630-890-2880
Objective
Education

Seeking to obtain a Project Management or Exchange/Mobility Engineer position with opportunities for learning, training, and growth,
which will help further utilize and build upon my knowledge, skills and collective experiences.
2011 - Present
Indiana University Bloomington, IN
General Studies BS program Online
1999 - 2000
Triton College River Grove, IL
General Studies Associates Degree Earned
Emphasis in Computer Science + Technology

Professional
Experience

Xerox - Sr. Messaging Engineer

May 2014 Present
Sr. Messaging Engineer for Xerox, responsible for managing and maintaining and monitoring US based Messaging and
Global Mobility Environment. Implements and designs Messaging functions, works with Exchange Server, SMTP Server,
mail filtering (SPAM), AirWatch engineering, designing organizational groups, publishing mobile applications, and mobile
device management processes and implementation. Tasked with Mobile Device Management and Supporting the
Messaging, SharePoint and MS Lync environment. Participating in various IT projects and customer meetings, intended to
actively research, evaluate for new solutions to reduce defects. Providing technical leadership and oversight for continually
improving processes and upgrading the infrastructure and services provided. Working as lead mobility implementation
engineer I am tasked with planning and developing, installing, configuring, the supported mobile infrastructure. Creating
organization groups and device profiles for Office 365, ActiveSync configuration, compliance policies, enrollment restriction
requirements, application publishing and deployment. I create and modify technical documents and process guidelines for
operations teams to adhere to. Tasked with proof of concept testing, research, working with Vendors and Corporate project
teams, Project Managers, Business system analysts to apply ITIL and change management practices for global
implementations. Challenged with reducing risk through the development and implementation of MDM policies including
security policies and reporting tools. While keeping remedy and service center incidents and tasks below a required 5
percent threshold for level 2/3 engineer and vendor escalated cases. Maintained 99 percent Mobile network uptime in a
hosted environment. Increasing mobile user satisfaction through the development and maintenance of daily/weekly/monthly
operational checklists and reports and timely error resolution.

Key Responsibilities:
Author, manage, maintain, support, troubleshoot and optimize Air watch MDM program. Establish a list of approved devices, and
process move/add/delete changes for corporate employees and their mobile devices. Create security and device management
policies. Recommend the types of data and apps accessed by corporate-owned devices. Assist mobile and exchange engineers and
Executive end users via telephone, e-mail with a wide range of questions, problems and requests with their MDM and other mobile
connectivity needs. Work closely with engineers to architect, develop and optimize the mobile infrastructure. Report on status of
development, quality, operations and system performance. Manage the implementation and operations of a mobile device
management solution, which included server-based installation and management, patches and upgrades. Support and maintain the
corporate enterprise mobility devices and platform. Perform daily monitoring of mobility systems. Manage third party MDM vendors
to ensure compliance with SLAs. Deploy new technologies and solutions as driven by internal architect and engineering. Lead
project teams that include MDM support engineers as well as help desk personnel.

Key Skills and Competencies

Exchange, SharePoint, PowerShell, ActiveSync, Lync, One Drive, Web Apps,AD, Android, Windows8 and Apple iOS
devices, Distributing enterprise applications.
Mobile Device Management (MDM) Air watch, Good for Enterprise and Blackberry Enterprise Server
Outstanding customer service skills as well as strong verbal and written communication
Clients: McDonalds and Jim Beam Suntory inc.

April 2011February 2014 Abbott Laboratories / AbbVie - Contractor via Collabra

Mobility Engineer
Tasked with Daily Support, maintenance, and implementation of Exchange / Domino 8.5, Good Mobile Messaging and Airwatch MDM
platform with ADI integration, as well as Blackberry Enterprise 4.1; 5.0.3 and 10 Servers. Including support and upkeep of hosted Air watch
servers in a Windows environment, for which we also maintain and monitor the mail, collaboration, and security services to iOS, Android, and
Blackberry handhelds. Utilizing such troubleshooting tools as PowerShell commands, ESM, Solarwinds and BoxTone dashboards, system
and event log file parsing, and ActiveSync, along with BES Server, Good, and Air watch MDM dashboards on a daily basis. I often respond to,
troubleshoot, and resolve all types of service interruptions for business critical applications, and test, configure, build, and maintain versions of
server and client software globally when requested. I help to provide excellent end user support, security, access control, and maintenance of
services for the continuous improvement of the GIS infrastructure. I assist with creating and maintain knowledge bases, server histories, and
improving the quality, and change management documentation as well as interact and consult with network, security, project managers, and
other technical teams as needed to help maintain a stable and functioning environment. Provide On call and Level III Support for Global
Service Desk and Operations Teams Globally. Develop documentation for current procedures and Best Practice guides, alongside the
Exchange Messaging, Network Security and Operations teams, as well as the Mobility Implementation and Development Teams.
November 2010 April 2011 - Smartechs.net, Chicago, IL
Exchange Engineer / Field Support Specialist - (1099)
Administered and maintained the Exchange environment as well as administer AD environment objects. Effectively analyzes and
resolves problems associated with server hardware and software. Designs, implements, maintains, and supports Exchange
03/07/2010
Jan 2010 April 2010 Metra Exchange 2010 Migration Project
Primarily responsible for all aspects of MS Exchange 2010 Service Delivery Including the deployment and implementation and
supporting service improvement and routine task automation. I assisted with Implementation and maintaining the Exchange server
environment, from the transition from NT environment through the Deployment of the Win 2008R2 / Exchange 2010 Environment
Perform routine preventative maintenance on all Exchange servers. Having demonstrated ability to deliver highly critical projects with
tight schedules and budgets; and willing and able to function in any role necessary to ensure project success and on time project
delivery. I also am responsible for producing systems / server documentation and procedures for email servers, mail flow, and email
disaster recovery, Scope, Project Plan, and Final Detailed Documentation. I Work closely with Metra Help Desk, IT Supervisors and
other IT Staff groups to provide day-to-day troubleshooting for email server related problems that were escalated. Experience with
multi-site Microsoft Exchange/Outlook and Exchange DAG / clustered environments. Design and Implementing BES 5.0.2 Server
utilizing High Availability configured Environment over a Virtual SQL 2008 Server. Also Implementing SCOM 2007 R2 with
Reporting and Data warehousing as well as EMC Source One Archiving. 1600 user environment.
June 2008 September 2010
CSSS.NET Subcontracting for Veteran Affairs Hines, IL
Exchange Engineer
Level II/ III support of 2000/03 Servers, Assisting with nightly storage group backups with Tivoli backup. Assisted and monitored
scheduled mailbox moves and restoration. Supported Blackberry Servers with BES server Management Applied monthly Windows
update patches to multiple clustered and non-cluster node Exchange servers. Provided service desk remedy support for 23 VA
installations across the country scaling over a 300,000 user-heavy clustered exchange environment.
February 2008 - June 2008 IPG Interpublicgroup.inc, Chicago, IL
Core Services Technician - Bus Support Services-GIS
Provide administration at levels 2, and 3 for Microsoft Windows Systems within the Chicago Enterprise Data Center (EDC), and
other locations when directed. This position assisted in the installation and administration of the Windows Servers in the EDC,
Specifically the setup of Windows Exchange Servers and Clustered Nodes. Virtualization of Windows Servers with VM-Ware ESX 3.
November 2006 - February 2008 Siemens Business Solutions, Lake Zurich, IL
Exchange Level II /III Engineer / Network Engineer NOC
NOC Exchange Engineer Level II support Assisted with Exchange Hosting and Lifetime Email Administration cases as well as
Talecris / Postini administration for various Siemens Operating Companies / Divisions. 25,000-60,000 Mailbox environments.
Assisted with Exchange installations, deployment and troubleshooting, on projects involving MS Exchange 2003/2007.
April 2006 October 2006
MWH Global - Chicago, IL
Field Service Engineer iNet Division
Provide system administration and helpdesk support to include software and hardware
Installations, maintenance, upgrades, troubleshooting, user account administration, and Support under stringent deadlines in a fastpaced, 24X7 environment. Large scale 6,000 user + Global Environment. Served as technical Lead and/or System Administrator on
major projects. Communicated with vendors to ensure all issues were quickly resolved to maintain optimal system performance.
Blackberry Enterprise Server Administration, Blackberry Device Setup and Activation, and support in a Mixed Lotus notes /
Outlook 03 - Domino / Exchange mail server Environment.
2002 - 2006
Mizkan Americas Inc.
Mt. Prospect, IL
Network Administrator
Network Administrator in a Manufacturing Corporate IT department with responsibility for managing internal network infrastructure
supporting several hundreds of internal + external users. Installed and Administered, Windows 98/NT4/2000/XP, and Exchange
2003 Enterprise Server. Helped to setup Direct-push Email redirection via Exchange to Blackberrys.
2002
Roosevelt University
Chicago, IL
Computer Lab Tech / Lab Aide / Computer Specialist.

Certification

2001
FDIC- DIRM DIVISION
Chicago Regional Office
Internship - Computer Specialist - Helpdesk Level I II
ITIL V2. Foundations earned 2007
Pursuing PMP currently