Documente Academic
Documente Profesional
Documente Cultură
Of
MBA
IN
BONAFIDE CERTIFICATE
SIGNATURE
SIGNATURE
FACULTY IN
ACKNOWLEDGEMENT
At the very outset, I would like to thank the lord for the
supernatural grace and mercies.
I wish to record my deep sense of gratitude to my faculty
guide,
Preface
This project is the result of Studying the Job Satisfaction level in the
employees of Yes Bank. Project work is an integral part of the MBA course. This
practical experience helps the student to come in physical contact with the real
business world closely, which in turn widely influences his/her concepts and
perceptions.
Human Resource play an important role in accomplishing the objectives of
the organization. If the number of required employees is not equal to actual
employees, organisational working is not properly done & the organization will not
be able to accomplish desired results. Therefore organization try to recruit right
person for the right job in order to smoothly run all the functions of organisation.
ACKNOWLEDGEMENT
An undertaking of work like this is never an outcome of a single person;
rather it bears the imprints of a number of people who directly or indirectly helped
me in completing the present report. I would be failing in my duties if I dont say a
word of thanks to all those who made my this report on Studying the Job
Satisfaction Level in the employees of Yes Bank of Lucknow
I wish to express my heartfelt thanks to Ms. Vandana Nigam for her
guidance, vital Support & cooperation. Her
Contents
Chapter-1
1. Introduction
2. Definitions of job Satisfaction
3. History
4. Importance of job satisfaction
5. Importance of job satisfaction to workers and organisation
6. Workers role in job satisfaction
7. Factors of Job satisfaction
8. Reasons for low job satisfaction
9. Effects of low job satisfaction
10.Influences of job satisfaction
11.Impact of job satisfaction
12.Job satisfaction according to job category
13.Motivation and Job satisfaction
i. Benefits of motivation
ii. Aims of motivation
iii. Motivation and incentives-financial
iv. Motivation and incentives-non financial
14.Statement of problem
15.Objectives of study
16.Hypothesis
17.Limitations of study
18.Company Profile
Chapter-2
1. Research Methodology
a. Research Design
b. Population
c. Sample Size
d. Variable
e. Tool to be administered
f. Data collection
g. Sample design
h. Data Analysis
Chapter-3
Chapter-4
1. Suggestions and Recommendations
2. Bibliography
3. Appendix
CHAPTER-1
INTRODUCTION
At present scenario, money is the major reason why most people work.
Money is not only the means of satisfying the economic needs but also a measure of
ones power, prestige, and independence and so on. It can satisfy biological needs as
well as security, social and esteem needs. Thus the question arises, Are monetary
incentives provided by the organization sufficient enough to provide job satisfaction
to an employee? The answer is monetary is important but upto a certain extent.
Thus the research study is conducted to know that how far monetary benefits are
related to job satisfaction and the role that monetary plays in providing the job
satisfaction. The research is also conducted to find out the important factors
influencing job satisfaction and the occupational level at which the monetary
benefits plays important role in the life of an employee.
JOB SATISFACTION
Job satisfaction has been defined as a pleasurable emotional state resulting
from the appraisal of ones job; an affective reaction to ones job and an attitude
towards ones job. This definition suggests that we form attitudes towards our jobs
by taking into account our feelings, our beliefs, and our behaviours.
Job satisfaction in regards to ones feeling or state of mind regarding nature
of their work. Job can be influenced by variety of factors like quality of ones
relationship with their supervisor, quality of physical environment in which they
work, degree of fulfilment in their work, etc.
Positive attitude towards job are equivalent to job satisfaction where as
negative attitude towards job has been defined variously from time to time. In short
job satisfaction is a persons attitude towards job.
Job satisfaction is an attitude which results from balancing & summation of
many specific likes and dislikes experienced in connection with the job- their
evaluation may rest largely upon ones success or failure in the achievement of
personal objective and upon perceived combination of the job and combination
towards these ends.
According to pestonejee, Job satisfaction can be taken as a summation of
employees feelings in four important areas. These are:
1. Job-nature of work (dull, dangerous, interesting), hours of work, fellow
workers, opportunities on the job for promotion and advancement (prospects),
overtime regulations, interest in work, physical environment, and machines
and tools.
2. Management- supervisory treatment, participation, rewards and punishments,
praises and blames, leaves policy and favouritism.
3. Social relations- friends and associates, neighbours, attitudes towards people
in community, participation in social activity scalability and caste barrier.
4. Personal adjustment-health and emotionality.
The term job satisfaction was brought to lime light by hoppock (1935). He
revived 35 studies on job satisfaction conducted prior to 1933 and observes that Job
satisfaction is combination of psychological, physiological and environmental
circumstances. That causes a person to say. I m satisfied with my job. Such a
description indicate the variety of variables that influence the satisfaction of the
individual but tell us nothing about the nature of Job satisfaction.
Job satisfaction has been most aptly defined by pestonjee (1973) as a job,
management, personal adjustment & social requirement. Morse (1953) considers
Job satisfaction as dependent upon job content, identification with the co., financial
& job status & priding group cohesiveness
One of the biggest preludes to the study of job satisfaction was the
Hawthorne study. These studies (1924-1933), primarily credited to Elton Mayo of
the Harvard Business School, sought to find the effects of various conditions (most
notably illumination) on workers productivity.
These studies ultimately showed that novel changes in work conditions
temporarily increase productivity (called the Hawthorne Effect). It was later found
that this increase resulted, not from the new conditions, but from the knowledge of
being observed.
This finding provided strong evidence that people work for purposes other
than pay, which paved the way for researchers to investigate other factors in job
satisfaction.
Scientific management (aka Taylorism) also had a significant impact on the
study of job satisfaction. Frederick Winslow Taylors 1911 book, Principles of
Scientific Management, argued that there was a single best way to perform any
given work task. This book contributed to a change in industrial production
philosophies, causing a shift from skilled labour and piecework towards the more
modern approach of assembly lines and hourly wages.
The initial use of scientific management by industries greatly increased
productivity because workers were forced to work at a faster pace. However,
workers became exhausted and dissatisfied, thus leaving researchers with new
questions to answer regarding job satisfaction.
It should also be noted that the work of W.L. Bryan, Walter Dill Scott, and Hugo
Munsterberg set the tone for Taylors work.
Some argue that Maslows hierarchy of needs theory, a motivation theory, laid the
foundation for job satisfaction theory. This theory explains that people seek to
satisfy five specific needs in life physiological needs, safety needs, social needs,
self-esteem needs, and self-actualization. This model served as a good basis from
which early researchers could develop job satisfaction theories.
This is vital piece of information that is job satisfaction and job performance
is directly related to one another. Thus it can be said that, A happy worker is
a productive worker.
It gives clear evidence that dissatisfied employees skip work more often and
more like to resign and satisfied worker likely to work longer with the
organization.
Job satisfaction and occupational success are major factors in personal satisfaction,
self-respect, self-esteem, and self-development. To the worker, job satisfaction
brings a pleasurable emotional state that can often leads to a positive work attitude.
A satisfied worker is more likely to be creative, flexible, innovative, and loyal.
For the organization, job satisfaction of its workers means a work force that is
motivated and committed to high quality performance. Increased productivity- the
quantity and quality of output per hour worked- seems to be a byproduct of
improved quality of working life. It is important to note that the literature on the
relationship between job satisfaction and productivity is neither conclusive nor
consistent.
However, studies dating back to Herzbergs (1957) have shown at least low
correlation between high morale and high productivity and it does seem logical that
more satisfied workers will tend to add more value to an organization.
Unhappy employees, who are motivated by fear of loss of job, will not give
100 percent of their effort for very long. Though fear is a powerful motivator, it is
also a temporary one, and also as soon as the threat is lifted performance will
decline.
Job satisfaction benefits the organization includes reduction in complaints
and grievances, absenteeism, turnover, and termination; as well as improved
punctuality and worker morale. Job satisfaction is also linked with a healthier work
force and has been found to be a good indicator of longevity.
Although only little correlation has been found between job satisfaction and
productivity, Brown (1996) notes that some employers have found that satisfying or
delighting employees is a prerequisite to satisfying or delighting customers, thus
protecting the bottom line.
Hoppock, the earliest investigator in this field, in 1935 suggested that there are six
major components of job satisfaction. These are as under:
J
o
b
s
a
t
i
s
f
a
c
t
i
n
High
low
A
low
High
In the above diagram line AB shows inverse relationship between job satisfaction
and rate of turn over and rate of absenteeism.
As th job satisfaction is high the rate of both turn over and absentiseesm is low and
vise a versa.
2. HIGH TURNOVER
In human resource refers to characteristics of a given company or industry
relative to the rate at which an employer gains and losses the staff.
If the employer is said to be have a high turnover of employees of that
company have shorter tenure than those of other companies.
3. TRAINING COST INCREASES
As employees leaves organization due to lack of job satisfaction. Then Human
resource manager has to recruit new employees. So that the training expenditure
will increases.
However, the two concepts are interrelated in that job satisfaction can
contribute to morale and morale can contribute to job satisfaction.
It must be remembered that satisfaction and motivation are not synonyms.
Motivation is a drive to perform, where as satisfaction reflects the individuals
attitude towards the situation. The factors that determine whether individual is
adequately satisfied with the job differs from those that determine whether he or she
is motivated. the level of job satisfaction is largely determined by the comfits
offered by the environment and the situation . Motivation, on the other hand is
largely determine by value of reward and their dependence on performance. The
result of high job satisfaction is increased commitment to the organization, which
may or may not result in better performance.
A wide range of factors affects an individuals level of satisfaction. While
organizational rewards can and do have an impact, job satisfaction is primarily
determine by factors that are usually not directly controlled by the organization. a
high level of job satisfaction lead to organizational commitment, while a low level,
or dissatisfaction, result in a behavior detrimental to the organization. For example,
employee who like their jobs, supervisors, and the factors related to the job will
probably be loyal and devoted. People will work harder and derive satisfaction if
they are given the freedom to make their own decisions.
Besides the satisfaction of physical, security and social needs, one seeks the
satisfaction of ego needs, both at work and outside it. Once again satisfaction of ego
needs usually goes on decreasing with the decline in the occupational level of the
individual. A managerial job has a higher status, than a supervisory job, and a
supervisor is ranked higher than a worker.
From the above discussion following may be pointed out:
a) The higher the occupational level the greater would be the satisfaction of the
ego needs.
b) The extent of total need satisfaction would go on decreasing with the decline
in occupational level.
It is further suggested that there is a close relationship between need satisfaction
and job satisfaction. Thus, the greater the need satisfaction, the more positive will
be the attitude of the workers towards their jobs, and the result will be better and
more production.
1)
2)
3)
4)
5)
It is, therefore necessary for the mangers to understand their subordinates and the
factors which make them tick. This is possible only if an analysis is made of the
needs craving satisfaction in the minds of their subordinates.
others it may be to get relief from family tensions and worries. Similarly some
people accept extra work once to earn extra money to meet their present needs but
refuse the same second time. In the same way motives vary in intensity also from
people to people and also for same person at different times.
Aims of MOTIVATION
The aims of motivation may be:
A) To develop smooth human relations in the organization.
B) To satisfy the economic, social and psychological needs of the employees.
C) To boost morale of the employees.
D) To create a feeling of job satisfaction amongst employees as a result of which
the employees are motivated to do more work.
E) To increase productivity and job performance.
F) To seek maximum cooperation of employees and establish harmonious
relations between labour and management.
G) To get maximum exploitation of human recourses.
H) To achieve the goals of the organization.
only limitation would be that his activities must be directed towards the
achievement of appropriate organizational goals.
Some of the non-financial incentives, in brief are as follows:
1.
2.
3.
4.
5.
1)
2)
QUALITY CIRCLES
The concept of quality circle (QC) is the outcome of the Japanese concern for
satisfaction quality control. QC is primarily based on the recognition of the value
of employees as human beings. Hence managers have to treat them with dignity
and train them to accept responsibility and contribution to their job. Thus
motivated, they would be capable of making their valuable suggestions through
the use of their initiative, suggestions through the use of their initiative,
experience and intelligence without just putting in physical efforts. QC is defined
as a small group of 5-10 workers voluntarily performing quality control activities
within the workshop to each they belong. QC is a voluntary group effort. This
group which consists of a cross section of employees, then, at company cost,
finds way and means to improve quality of their product.
3)
WORK REDESIGN
Work redesign is basically the change in the nature of the job of the
employees as a motivational technique. The managers have a number of
alternatives to bring about change. However, by the large, job rotation
enlargement are extensively used. Job rotation is a systematic movement of
people from one job to another. It provides them the broad-based understanding
of various functional activities of the organization and helps them develop the
perspective to relate their own job. It however entails some prior training before
the person is rotated. Job rotation has been found to be a good motivational
device but can become expensive if it needs the dislocation of employees and
meeting the costs of this dislocation. Job enlargement, on the other hand, would
necessitate giving more task to be performed by employee on a given day. It is
the horizontal extension of the job more of same things. However, such an
exercise entails the complete redefining the job of the employees and would often
require extra payment to the change in the job description.
4)
DEMOCRATIZATION OF WORK
and simple segments, and the workers were given specific instructions on how
each segment was to be done.
The results of Taylors efforts in economic terms were nothing short of
spectacular. He was consistently able to achieve productivity improvements in the
range of 200 percent or more. Many workers, however, did not like the jobs
designed according to the dictates of scientific management. They found the
repetitive work depersonalized, boring and unchallenging. Because their job often
represented small cogs in a big wheel employees increasingly complained
that their work was meaningless. To offset the boredom of their highly repetitive
jobs, workers would do things that were not always in the best interest of the
organization. They came to work late, they took three or four days weekends, and
they quit to find more interesting work.
Probably one of the most publicized reactions to overspecialized jobs was
the action by automobile assembly-line workers in the early 1970s at the Lords
town, Ohio, Chevrolet plant. Workers were found to be welding empty soda pop
bottles inside doors, purposely gauging the paint on cars as they went by, and
engaging in other defunctional behaviours. The Lords town workers, it was said,
were frustrated and looking for ways to overcome the dull, repetitive and
unchallenging tasks they were assigned. Welding a bottle inside a door or putting
a deep scratch into cars paint without getting caught provided a diversionary
outlet.
The Lords town events occurred in the early 1970s, but the recognition that a
good thing work simplification could be carried too far began to get attention in
the late 1940s and early 1950s. As a result of insights from psychologists,
sociologists, and other social scientists, attention began to shift to the human
needs of people. The job themselves had been engineered to be efficiently
performed by the robot like workers. But people are not robots. They have needs
and feelings. No matter how well engineered a job is, if the design fails to
consider the human element, the economics of specialization.
Could be more than offset by the diseconomies of employee dissatisfaction.
And on many jobs, this is exactly what was happing. So attention becomes
increasingly focused on job approaches that would make work less routine
interesting and more meaningful.
Less study has been done on job satisfaction in banks that is why the present
study is aimed to fill this gap.
Objectives
Hypothesis
LIMITATIONS OF STUDY
Time duration of the study was less therefore the researcher could not meet
with the maximum number of employees in the respective organization.
Sample is small, thus the results can be biased
Employees were less co-operative while answering and filling up of
questionnaires.
Employees were not providing accurate and more information about their
organization.
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CHAPTER-2
Research Methodology
Research Design
The function of research design is to provide for the collection of relevant
evidence with minimal expenditure of effort, time and money.
Research design used in the project report is Descriptive in nature.
Descriptive research includes surveys and fact findings enquiries of different kinds.
The major purpose of descriptive research is description of the state of affairs as it
exists at present.
Population
Universe taken for the study includes Lucknow.
Sample Size
Sample size taken is 100
Variable
Job Satisfaction
Tools to be administered
Questionnaire was designed by researcher. Questions were in
such a sequence that defines the comparison between job satisfaction and monetary
benefits. Questionnaire includes both close ended as well as open ended questions,
these are structured and sequencing is clear. The questions were easy to
understand and also the comfort level of employees was considered.
Data collection
Primary Data
Secondary Data
Enquiring the respondents through the questionnaires, in which the same set
of questions were asked to every respondent falling within our sample. This is
helping in providing the feedback about the company: Yes Bank Co. and the
preferences of the employees.
Survey Methodology:
QUESTIONNAIRE
Name:____________________________________
Employee Code:_________
Designation:________________________________ Age:_________
Gender:_____________
Contact Number:_________________________
Email Address:______________________________
Dis-
Highly
satisfied dis-satisfied
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5 WORK ACTIVITIES
a) Variety of job responsibilities
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b) NO
b) NO
b) Responsible
c) Motivating
d) Secured
9 Give your view on career management system and growth opportunity in your organisation.
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10 Any further suggestion for increasing job satisfaction that you would like to forward.
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Analysis
1 . GENERAL WORKING CONDITIONS
a) Work hour each week
40% employees of max are highly satisfied with the working hour of each
week. 25% are satisfied , 5% are unable to say any thing, 20% are dissatisfied and others are highly dis-satisfied.
b) Flexibility in scheduling
Employees of max are not highly satisfied with the No of paid leaves , 25% are
satisfied , 5% are unable to say any thing, 25% are dis-satisfied and 45% are highly
dis-satisfied.
30% employees of max are highly satisfied with the Dispute settlement
process , 32% are satisfied , 12% are unable to say any thing, 20% are dissatisfied and others are highly dis-satisfied.
2 PAY AND PROMOTION POTENTIAL
a) Salary
12% employees of max are highly satisfied with the salary, 40% are satisfied ,
18% are unable to say any thing, 11% are dis-satisfied and others are highly dissatisfied.
49% employees of max are highly satisfied with the Opportunities for Promotion
, 31% are satisfied , 18% are dis-satisfied and others are highly dis-satisfied.
c) Benefits (Health insurance, life insurance, etc.)
58% employees of max are highly satisfied with the Benefits (Health insurance,
life insurance, etc.), 28% are satisfied , 14% are dis-satisfied.
d) Job Security
24% employees of max are highly satisfied with the job security, 20% are
satisfied , 10% are unable to say any thing, 26% are dis-satisfied and others are
highly dis-satisfied.
32% employees of max are highly satisfied with the Recognition for work
accomplished , 22% are satisfied , 16% are unable to say any thing, 18% are dissatisfied and others are highly dis-satisfied.
3 WORK RELATIONSHIPS
a) Relationships with your co-workers
v
56% employees of max are highly satisfied with the Relationships with your coworkers , 24% are satisfied , 20% are dis-satisfied.
b) Relationship(s) with your supervisor(s)
20% employees of max are highly satisfied with the relationship(s) with your
supervisor(s)
, 39% are satisfied , 11% are unable to say any thing, 18% are dis-satisfied and
others are highly dis-satisfied.
26% employees of max are highly satisfied with the Relationships with your
subordinates (if applicable), 52% are satisfied , 2% are unable to say any thing, 8%
are dis-satisfied and others are highly dis-satisfied.
4 USE OF SKILLS AND ABILITIES
a) Opportunity to utilize your skills and talents
21% employees of max are highly satisfied with the Opportunity for utilizing
skills and talents 38% are satisfied , 1% are unable to say any thing, 29% are dissatisfied and others are highly dis-satisfied.
20% employees of max are highly satisfied with the Opportunity to learn new
skills , 37% are satisfied ,23% are dis-satisfied and others are highly dis-satisfied.
c) Support for additional training and education
14% employees of max are highly satisfied with the Support for additional
training and education , 22% are satisfied , 16% are unable to say any thing, 26%
are dis-satisfied and others are highly dis-satisfied.
5. WORK ACTIVITIES
a) Variety of job responsibilities
Employees of max are not highly satisfied with the Variety of job responsibilities
, 15% are satisfied , 11% are unable to say any thing, 49% are dis-satisfied and
others are highly dis-satisfied.
c) Degree of independence associated with your work roles
16% employees of max are highly satisfied with the Degree of independence
associated with your work roles. 48% are satisfied , 6% are unable to say any thing,
20% are dis-satisfied and others are highly dis-satisfied.
1% employees of max are highly satisfied with the Adequate opportunity for
periodic changes in duties, 19% are satisfied , 10% are unable to say any thing, 31%
are dis-satisfied and others are highly dis-satisfied.
6 Are you satisfied with the companys appraisal system?
70%
60%
50%
40%
30%
20%
10%
0%
Yes
No
60% employees of Max are satisfied with the companys appraisal system
but 40% are not satisfied.
70%
60%
50%
40%
30%
20%
10%
0%
Yes
No
65% employees are not thinking for switching over in some other companies
but 35% are thinking so.
8 How do you view this job?
Challenging
5%
Responsible
15%
38%
Motivating
42%
Secured
In max career opportunity is very good if own will stay in the organisation for a
long time one will get what he deserve.
CHAPTER-3
During the research study conducted among the employee of Yes Bank by the
help of questionnaire, my findings are:-
1. 40% employees of max are highly satisfied with the working hour of each
week. 25% are satisfied , 5% are unable to say any thing, 20% are dissatisfied and others are highly dis-satisfied.
2. 30% employees of max are highly satisfied with the Flexibility in scheduling,
25% are satisfied , 10% are unable to say any thing, 20% are dis-satisfied and
others are highly dis-satisfied.
3. Employees of max are not highly satisfied with the No of paid leaves , 25%
are satisfied , 5% are unable to say any thing, 25% are dis-satisfied and 45%
are highly dis-satisfied.
4. 30% employees of max are highly satisfied with the Dispute settlement
process ,32% are satisfied , 12% are unable to say any thing, 20% are dissatisfied and others are highly dis-satisfied.
5.
12% employees of max are highly satisfied with the salary, 40% are
satisfied , 18% are unable to say any thing, 11% are dis-satisfied and others
are highly dis-satisfied.
6.
49% employees of max are highly satisfied with the Opportunities for
Promotion, 31% are satisfied , 18% are dis-satisfied and others are highly dissatisfied.
7.
58% employees of max are highly satisfied with the Benefits (Health
insurance, life insurance, etc.) , 28% are satisfied , 14% are dis-satisfied.
8. 24% employees of max are highly satisfied with the job security, 20% are
satisfied , 10% are unable to say any thing, 26% are dis-satisfied and others
are highly dis-satisfied.
9. 32% employees of max are highly satisfied with the Recognition for work
accomplished , 22% are satisfied , 16% are unable to say any thing, 18% are
dis-satisfied and others are highly dis-satisfied.
10. 56% employees of max are highly satisfied with the Relationships with your
co-workers, 24% are satisfied , 20% are dis-satisfied
11. 20% employees of max are highly satisfied with the relationship(s) with your
supervisor(s),39% are satisfied , 11% are unable to say any thing, 18% are
dis-satisfied and others are highly dis-satisfied.
12. 26% employees of max are highly satisfied with the Relationships with your
subordinates (if applicable), 52% are satisfied , 2% are unable to say any
thing, 8% are dis-satisfied and others are highly dis-satisfied.
13. 21% employees of max are highly satisfied with the Opportunity for utilizing
skills and talents38% are satisfied , 1% are unable to say any thing, 29% are
dis-satisfied and others are highly dis-satisfied.
14. 20% employees of max are highly satisfied with the Opportunity to learn
new skills, 37% are satisfied ,23% are dis-satisfied and others are highly dissatisfied.
15. 14% employees of max are highly satisfied with the support for additional
training and education, 22% are satisfied , 16% are unable to say any thing,
26% are dis-satisfied and others are highly dis-satisfied
16. Employees of max are not highly satisfied with the variety of job
responsibilities,15% are satisfied , 11% are unable to say any thing, 49% are
dis-satisfied and others are highly dis-satisfied.
17. 16% employees of max are highly satisfied with the degree of independence
associated with your work roles. 48% are satisfied , 6% are unable to say any
thing, 20% are dis-satisfied and others are highly dis-satisfied.
18. 1% employees of max are highly satisfied with the adequate opportunity for
periodic changes in duties, 19% are satisfied , 10% are unable to say any
thing, 31% are dis-satisfied and others are highly dis-satisfied.
19. 60% employees of max are satisfied with the companys appraisal system
but 40% are not satisfied.
20. 65% employees are not thinking for switching over in some other companies
but 35% are thinking so.
21. 38% employees take there job as a challenge, 42% take as a responsibility,
15% as a motivating factor and 5% as a secured.
22. In max career opportunity is very good if own will stay in the organisation
for a long time one will get what he disserve.
CHAPTER-4
Employees seek for jobs with job content, job security, and pay and
promotion. Thus organization should provide for these elements in jobs in
order to retain employees in an organization.
The criteria for Job security is not much satisfactory so management have
concentrate on job security of employees so that they can work without fear
of job loss in the organization.
Do improvement in interaction level of superior & subordinate which also
helpful for the organization.
As there is an active participation of employees in decision making but rarely
the suggestions given by them are drawn in action. Hence the confidence of
employees gets de-motivated.
From analysis we concluded that the support for additional training and
education which is not sufficient to get complete knowledge about the work.
Hence this should be increased.
Hr polices & practices needs to improve
Give more emphasis on communication between employees & management
which increase the satisfaction level more.
There are some employees who not trust in the organization do something for
them which develop the trust regarding organization
Research report reveals that both job satisfaction and monetary benefits are
important thus organization should work on providing both to the employees.
Most important factors influencing job satisfaction are opportunities with
work and good package and remuneration. With these factors in a job, an
employee stays at work.
So to motivate the employees management can take into consideration
some proper suggestions given by the employees. It will help to increase the
motivation and ultimately the Job satisfaction of the employees of Yes Bank.
Bibliography
Books: Hitt, Miller, Colella Organizational Behavior A Strategic Approach, Wiley
Students Edition.
Luthans Fred Organizational Behavior, McGraw Hill 7th Edition.
Newstrom John W., Davis Keith, Organizational Behavior Human Resource
At Work, 9th Edition, Tata McGraw Hill Edition.
Web Sites:-
www.google.com
www.wikipedia.com
Appendix
QUESTIONNAIRE
Name:____________________________________
Employee Code:_________
Designation:________________________________ Age:_________
Gender:_____________
Contact Number:_________________________
Email Address:______________________________
Dis-
Satisfied
Highly
satisfied dis-satisfied
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d) Job Security
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5 WORK ACTIVITIES
a) Variety of job responsibilities
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b) NO
b) NO
b) Responsible
c) Motivating
d) Secured
9 Give your view on career management system and growth opportunity in your organisation.
.............................................................................................................................................................
.............................................................................................................................................................
...
10 Any further suggestion for increasing job satisfaction that you would like to forward.
.............................................................................................................................................................
.............................................................................................................................................................
...