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Multiple-choice questions
Please read the questions carefully as they are intended to test/illicit
understanding of the material. The answers will not be found in a
specific area in the chapter but will require an understanding of all
the material.
1. Identify the incorrect statement. In substantive fairness:
(a) The employer has to establish that the employee broke a
rule.
(b)There is an obligation on the employer to ensure that all
the rules are communicated to the employees.
(c) The employer has to prove that the employee was aware
of the rule.
(d)The employer must have followed its disciplinary code.
(e) The disciplinary code must be fair and not too strict.
2. Identify
the
incorrect
statement.
To
promote
industrial
discipline:
(a) The aim should not be to punish the employee but to
correct behaviour.
(b)Termination
should
only
happen
if
the
employment
11.
duty
to
consult
with
employees
or
their
is
managerial
prerogative
and
the
13.
improvement
procedures
should
be
A.
Plus
is
not
required
to
pay
the
company
17.
What is untrue?
(a) The employer must identify the correct procedure to
dismiss an employee, if the wrong procedure is followed,
the dismissal will be automatically unfair.
(b)The employer could dismiss Mr. A. Plus for absconding
because stress clinic treatment is not covered by medical
aid.
(c) Application for constructive dismissal is lodged in the
CCMA.
(d)From the above, it cannot be determined whether the
employer made life intolerable for Mr. A. Plus.
(e) The employment contract has nothing to do with a claim
of constructive dismissal.
18.
unfair dismissal?
(a) Dismissal of a female employee because she is pregnant.
19.
20.
2.
3.
4.
5.
T/F
6.
7.
8.
9.
11.
T/F
12.
13.
T/F
14.
15.
16.
T/F
17.
be
heard in the CCMA
18.
T/F
20.
Case Studies
Case Study 1
Read the case study below and do the assignment.
The name Sue Exy seems vaguely familiar. As you read the letter your memory comes back.
She was the employee your colleague Randal, another department manager, told you about.
He mentioned that he is increasing the performance standards and that she became a victim
of the process.
As you read the letter your glasses start to fog up from the steamy content. Miss. Exy
described her short relationship with your colleague Randal Wild in a very candid way with
little left for the imagination. She confessed that after a month of the rollercoaster relationship,
she turned to her husband and in a moment of guilt she pored her heart out. Nave Exy felt
sorry for his wife and they decided to work to restore their marriage.
During a romantic supper, Sue breaks the news to Randal who refuses to accept the fact.
Sue sticks to her commitments to her husband and rejected all further attention from Randal.
In her letter she stated that Randal started to call her in to discuss her (work) performance.
He accused her of poor and unsatisfactory performance and soon started to implement a
performance improvement programme. This was a complete surprise to Sue who felt that her
performance had improved since she had devoted her full attention to her work. When she
was dismissed for blameless poor performance she knew it had everything to do with her
ending the relationship with Randal.
Assignment
1.
2.
3.
Given the facts at face value, what decision will you make in
respect of Mr. Randal Wild and Sue Exy.
Case study 2
Read the case study below and do the assignment.
The Abundance Group (AG) acquired the major share in the Ailing Contact Centre Group (ACCG). There
are considerable synergies and current staff complement is estimated to reduce from the 2000 (AG-1500
and ACCG-500) to 1600. There is currently a full duplication of the managerial structures and only about
100 contact centre agents from the ACCG will be needed to serve the new customer base of AG.
You are called in and in a confidential discussion you are informed that you were identified, as the only
surviving manager from ACCG and your survival is dependent on the success of the project to integrate the
two businesses.
Assignment
1.
2.
3.
Case study 3
Read the case study below and do the assignment.
Ms Van der Boom developed the reputation of being unstable after tea breaks. Her case came
under your attention when she insulted a client. After investigation it appears that she was a
cannabis addict who practices her habit at work. Of more concern was the discovery that she
obtained the cannabis from Rusty, a paraplegic Rastafarian employee who sells it to other
employees as well. Rusty was very cooperative during the investigation and explains that he had
no religious objections to use it and that cannabis cleanses the soul; something the uptight
managers should discover for themselves. After all, working in a call centre is stressful with little
compensation to show for it. As a paraplegic he also has special needs, which are not sufficiently
provided for by the employer.
Assignment
1.
2.
3.
4.
5.
Case study 4
Read the case study below and do the assignment.
Mr. White is a Caucasian male with a tint of grey on his temples. He lodged a grievance because in
his opinion he is better qualified for the position of supervisor, where you recently appointed a
young, inexperienced Black lady with a pleasant demeanor, who has an easy rapport with the
younger employees. She does not know the work processes well, neither is her product knowledge
good. However, she has exceptionally good relationships with the employees who seem to follow
her leadership.
The specifications for the job as set out in the internal advertisement specifies that product
knowledge and system knowledge were essential and that managing people would be part of the
job. It did not specify any preference to previously disadvanced individuals.
Assignment
1.
2.
3.
4.