Technical Support Note

TS-hiT7035-hiT7060-SW-0057C

NE comms loss, no access

via MGMT or console port
hiT 7035/7060/
hiT 7035 R4.2.2 hiT 7060 R3.4.3

This document contains following

type of information
Informative
Corrective

Urgent
Security
Information is classified as
Internal
Public

Customer Specific

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Table of Contents
1.
2.
3.
4.
5.
6.

Validity............................................................................................................................................3
Keywords........................................................................................................................................3
Summary ........................................................................................................................................3
Detailed description........................................................................................................................3
Solution / Instructions .....................................................................................................................3
Note................................................................................................................................................9

Contact:
Contact your local Nokia Siemens Networks support

Summary of changes:
<31-07-2009>
03-08-2009

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1.0
2

First version
Final Version

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Purpose
This document contains generic information about products. These can be instructions that
explain problem situations in the field, instructions on how to prevent or how to recover
from problem situations, announcements about changes or preliminary information as
requirements for new features or releases.

1. VALIDITY
Product

Release number

Load number

Boot image

hiT 7060
hiT 7035

R3.4.3
R4.2.2

L7.06
Lb.16

1.6.0.8
1.8.1.2

2. KEYWORDS
CPU, halt, boot image, warm reboot, console port, HyperTerminal, MGMT port

3. SUMMARY
This document introduces you to upload a patch to a network element which belongs to
the table above. The patch solves the problem that few network elements may lose
communication to management system after running a period. No way to access this node,
including MGMT port and console port. But the traffic will not be interrupted. Only reset the
system controller card can solve the problem.

4. DETAILED DESCRIPTION
Products listed in the table above, have low possibility to lose communication to
management system after running a period. Neither MGMT port, nor Console port can be
accessed. But no traffic outage happens. The only way to restore the communication is to
reset the system controller card
This problem is caused by CPU. All these products use the same type of CPU. When CPU
is running the software, it would be halt if the floating point units are used.
In order to resolve this issue, a new boot image was planned to be released in hiT 7035
R4.2.2 and hiT 7060 R3.4.3 as the solution. Unfortunately, it is missed in both releases.
So patch files are provided to solve this CPU halt issue.

5. SOLUTION / INSTRUCTIONS
The new boot image will be included in next MTC load of hiT 7035 R4.2 and hiT 7060 R3.4.
If needed, the new boot image also can be uploaded into the hiT 7035 R4.2.2 and hiT
7060 R3.4.3 in the field manually.
For every kind of released product, please find the related patch in the zip file below.
Please pay attention, this procedure need to be performed during the boot period in the
field. It cant be done remotely.
For the procedure of uploading the patch, please follow the steps below.
1. Preparation
a) Please download the patch by click the following link:
https://sharenet-ims.inside.nokiasiemensnetworks.com/Download/409626372

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b)

Connect to console port, and open the HyperTerminal software. Enable capture
in HyperTerminal.
c) Connect to MGMT port via cross Ethernet cable.
d) Setup FTP server on laptop.
e) Assign an account which username is pm and password is pm.
f) Copy the patch file to the FTP root directory.
2. Warm reboot the node.
Note:
1.

2.

For one node which hasnt been halt, just use warm reboot it by using LCT. For
one node which has been halt, please press the reset button on the System
Controller card to trigger the reboot. This wont cause traffic outage.
Press the reset button to make the SC card reboot.

3. Press b to stop the booting. And enter the Boot Mode.

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4. Press i to access the IP Configuration menu.

To modify the IP address, press 3, set it as same as the management IP address of hiT
7060/7035.
Then to modify the Target IP, press 5, set this IP address as same as the pcs IP address.
Then configure the User Name, press 8, configure as pm (Accounts username on FTP
server)

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Then configure the Password, press 9, configure as pm (Accounts password on FTP

server)
Make sure the Target IP and the IP address are in the same network, otherwise upload
patch would be failed.
5. Press x to exit IP configuration menu, and then press o to enter System Maintain
menu.

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6. Press f to enter Flash Update

7. Change the Boot image name from load/7035.bin to 7035.bin(for hiT7060,

modify to 805.bin). Press enter.

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Note:
About the boot image file name which should input here, please refer to the table below.
hiT 7035
7035.bin
hiT 7060
805.bin
8. Press key Enter. Dont modify the file size, continue hit key Enter.

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9. Then, system starts to upgrade boot image.

10. After finished, press x to back to the menu of step 3 (Boot Mode), and then press r
to reboot the NE.
11. After network element boot up, please check the date of the boot image to make sure
the patch is uploaded.
Open the LCT and connect to the hiT7035, open the chassis overview, right click the
mainboard, click Card property configuration, check the boot image date.
Product

Release No.

Load No.

hiT 7060
hiT 7035

R3.4.3
R4.2.2

L7.06
Lb.16

Boot image
version
1.6.0.8
1.8.1.2

Boot image date

Oct 28 2008,13:38:21
Nov 26 2008, 10:11:53

6. NOTE
Important note:
Dont power off the network element when upgrade is being performed at step 9,
otherwise there is no way to restore the equipment, it has to be sent back to repair
center.

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Disclaimer
The information in this document is subject to change without notice and describes only the product
defined in the introduction of this documentation. This documentation is intended for the use of Nokia
Siemens Networks customers only for the purposes of the agreement under which the document is
submitted, and no part of it may be used, reproduced, modified or transmitted in any form or means
without the prior written permission of Nokia Siemens Networks. The documentation has been
prepared to be used by professional and properly trained personnel, and the customer assumes full
responsibility when using it. Nokia Siemens Networks welcomes customer comments as part of the
process of continuous development and improvement of the documentation.
The information or statements given in this documentation concerning the suitability, capacity, or
performance of the mentioned hardware or software products are given as is and all liability arising
in connection with such hardware or software products shall be defined conclusively and finally in a
separate agreement between Nokia Siemens Networks and the customer. However, Nokia Siemens
Networks has made all reasonable efforts to ensure that the instructions contained in the document
are adequate and free of material errors and omissions. Nokia Siemens Networks will, if deemed
necessary by Nokia Siemens Networks, explain issues which may not be covered by the document.
Nokia Siemens Networks will correct errors in this documentation as soon as possible. IN NO EVENT
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Other product names mentioned in this document may be trademarks of their respective owners, and
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Copyright Nokia Siemens Networks 2009. All rights reserved.

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