AA9604v3manual 2.13 En1

AA9604
Auto Attendant
Operation Manual
10AA96V4M.2.13.EN1
DSG, DSG logo, AA9604, VL880, VL880L, IM1200, IM2400, IL1000 and IL5000 are trademarks of DSG Technology.
Windows and Outlook Express are trademarks of Microsoft Inc. Other names used here are trademarks of their
respective owners.
Copyright DSG Technology Inc. All rights reserved
DSG Technology, Inc.

7F, 222 Cheng-Teh Road, Sec. 4, Taipei, Taiwan 111
Tel886-2-88615558
Fax886-2-88615557
E-mailsales@dsg.com.tw
http//www.dsg.com.tw
Contents
Table of Contents
Chapter 1 General Description .......................................................................................................... 5

Chapter 2 Installation.......................................................................................................................... 7
2-1 Installation Procedures ............................................................................................. 8
2-2 Precaution................................................................................................................... 8
2-3 Front Panel ................................................................................................................. 9
2-4 Rear Panel................................................................................................................. 10
Chapter 3 Programming Procedures .............................................................................................. 11
3-1 Entering Programming Mode................................................................................ 12
3-2 Announcement Recording ..................................................................................... 12
3-3 General Settings ....................................................................................................... 16
3-4 Transfer Settings ...................................................................................................... 22
3-5 Working Schedules ................................................................................................. 31
3-6 Department Setup ................................................................................................... 40
3-7 Extension Group Setup........................................................................................... 41
3-8 Call Pickup ............................................................................................................... 42
3-9 Voice Mailbox Setup ............................................................................................... 44
Appendix A: System Parameter Table............................................................................................ 49
Appendix B: 3-Digit Function Code List ........................................................................................ 50
Appendix C: Advanced Functions .................................................................................................. 55
Appendix D: Quick Installation Guide........................................................................................... 57
Index.................................................................................................................................................... 59
Chapter 1 General Description
Chapter 1
General Description
This chapter will guide you through the function of Auto Attendant.
Chapter 1 General Description
Congratulations on your purchase of AA9604, the new generation automated

attendant based on the advanced DSP (Digital Signal Processing) technology. You
have acquired a very powerful tool that provides automatic answering of
incoming calls, choices of commercial information to the caller, and connection to
extensions based on the callers choices. AA9604 transfers calls even when no
receptionist is on duty. It will not only help you to avoid human mistakes, but also
takes of all incoming calls 24 hours a day, 7 days a weeks.
AA9604 provides different greetings for different times of the day, such as Day,
Night, Noon Break and Holidays greetings. You could also customize your own
greetings for employees or customers. The user-friendly setting will also transfer
calls right to the person to be reached quickly without the need of the operator.
When busy or ring no answer, the system can also provide helpful assistance to
the callers. AA9604 is your best operators to greet customers.
This manual contains detailed information about hardware installation, system

setup and message recording. It will guide you through all the functions step by
step. Attached is a list of quick reference for all functions of the system. We plan
this on the point of your view to make the setup more efficient.
Chapter 2 Installation
Chapter 2
Installation
This chapter will guide you through the installation of the system.
2-1 Installation Procedures

This chapter tells you how to install AA9604 Auto Attendant. To make the install
process easier and more efficient, we recommend reading the entire chapter from
start to end, following all the steps.
1.
Plug the factory-supplied 110V~220V/12V power adapter into power jack on

the rear panel of the system, and the 2-prong of the adapter into a power
outlet. (As shown in Figure 2-1) The power indicator on the front panel will
be lit.
2.
Plug one ends of the two factory-supplied telephone lines to the RJ-11 jack
labeled LINE1, LINE2, LINE3 and LINE4 on the rear panel, and the other
ends of the telephone lines to the appointed extensions of the PBX. (As
shown in Figure 2-1)
3.
(Optional) The system provides an external DC 12V battery connector. As

shown in Figure 2-1, connect one end of battery DC 12 volts wires to the
DC12V socket, and the other end to a battery. Please beware of the current
polarity (positive inside, negative outside) when connecting the battery.
When power failure occurs, the battery should supply the power
automatically, to maintain the operation of the system.
4.
Make sure the SECURITY/NORMAL switch on the front panel is in upper

position (NORMAL mode) before program the system. You will not be able
to enter the programming mode if the switch is in SECURITY mode.
Figure 1: The System Installation Layout
2-2 Precaution
AA9604 is capable of linking to all kinds of PBX. Please read the following before
you start.
The PBX should be able to transfer the ringing tones from the central office
line to appointed extensions. As shown in Figure 2-1, LINE1, LINE2, LINE3
and LINE4 should be the appointed extensions of your PBX.
The PBX should support standard 2-wired analog telephone lines, which
transmit DTMF signals.
The appointed extension connected to the system should be able to handle

either hunt group or spread ringing.
If all ports are busy, the PBX should transfer the call to the operator or a
human attendant.
The system should not be exposed to direct sunlight, nor placed in a high
tempered area.
2-3 Front Panel
Figure 2: Front Panel
(1) POWER (red): Power indicator. The indicator is on when the adapter is
plugged into the DC 12V power socket on the rear panel of the system.
(2) DAY / NIGHT (green):
Day/night mode indicator. When the light is on, it
indicates the system is currently in day mode (business hours), and the Day
Greeting will be played for all incoming calls. When the light is off, it indicates
the system is currently in night mode (non-business hours), and the Night
Greeting will be played for all incoming calls.
(3) NOON (green): Noon mode indicator. When the light is on, it indicates the
system is currently in noon mode, and the Noon Greeting will be played for
all incoming calls.
(4) LINE1, LINE2, LINE3, LINE4 (red): Line engaged indicator. When the light is
on, it indicates the line is currently engaged, and the system is answering the
incoming call.
(5) MODES: DAY/ NIGHT/ NOON mode switch. Each press on this switch will
rotate to the next mode, in a DAY-NIGHT-NOON order.
(6) MANUAL / AUTO: This switch selects manual or automatic switching for
DAY/ NIGHT/ NOON modes.
Upper position represents AUTO, and the
10 Chapter 2 Installation
system switches among the DAY/ NIGHT/ NOON modes automatically

according to the time schedule. Lower position represents MANUAL, and the
DAY/ NIGHT/ NOON modes can be selected manually with the MODES
switch as describe above.
(7) SECURITY / NORMAL: System security switch. Upper position represents
NORMAL, and the system allows one to enter the programming mode with a
password. Lower position represents SECURITY, and the system does not
allowed any one to enter the programming mode even if the person has the
password. This is often used to prevent the caller from entering programming
mode.
(8) ON/DISABLE: The upper position represents ON, which means the system is
running normally. The lower position represents DISABLE, which disables the
system, and puts all LINE1, LINE2, LINE3 and LINE4 in off-hook status.
2-4 Rear Panel
Figure 3: Rear Panel
(1) BATTERY DC 12V (optional accessory): Battery Connector for connection to

an external DC12V battery.
When a power failure occurs, the battery should
supply the power automatically, to maintain the operation of the system.

(2) POWER DC 12V: Power Socket for connection with external power source.
Plug the factory-supplied 110V~220V/12V transformer extension wire in to
this socket. If the external power source is in good condition, the power
indicator on the front panel should turn red.
(3) SERIAL PORT JACK: The serial port is used for the setting up the system
when more than one unit of AA9604 are connected to the PBX.
(4) LINE1, LINE2, LINE3, LINE4: Phone line jack for connection to a PBX. The
telephone lines should be standard 2-wired analogue telephone lines, which
transmit DTMF signals.
Chapter 3 Programming Procedures
Chapter 3
Programming Procedures
This chapter tells you how to program the system to suit your needs.
11
12 Chapter 3 Programming Procedures
3-1 Entering Programming Mode

Programming mode is initiated as soon as the password is entered. The factory
default password is [1][2][3][4]. To enter the programming mode, please follow
the steps below:
1.
Dial either LINE1 or LINE2 or LINE3 or LINE4 of the system.
2.
When you here the greeting, Thank you for call., press the [#] button
followed by the four-digit password (default [1][2][3][4]), and now you are in
the programming mode.
3.
When the system responds you with the message Enter Three- digit
function code, press the three-digit function code to enter the function that
you want to edit.
After entering the function setting, you may use the following keys to edit each
function:
[1]: Modify this function setting.
[2]: Save current setting, and return to main menu.
[3]: Save current setting, and jump to previous function.
[4]: Save current setting, and jump to next function.
[#]: Finish setting operation, exit the programming mode, and hang up the phone.
[]: Cancel setting operation, and return to main menu.
[Other Keys]: Replay the function message.
After finish setting operation, user can press [3] jumping to previous
function, or press [4] jumping to next function, or press [2] jumping to main
menu and then press another three-digit function code to enter the function
that you want to edit. (Note: Only one administrator can enter programing
mode at the same time.)
3-2 Announcement Recording

This section describes all operations for announcements recording. The total
recording time for 24 different announcements (including Day, Noon, Night,
Department Directory, Special, the Second Language, Function 800-890 and
Function 900-970) is approximately 1636 minutes (greeting: 100 minutes; voice
mail: 1280 minutes; 64 entries of AA menu: 256 minutes), each 4 minutes. (Note:
You may use one of the lines to record greeting. When recording, calls will be
taken by the other line but will be answered by the default greeting and
announcement system in busy status.)
(000)
Day Greeting
Function
000
Steps
[1]+ [voice]+ [# ]
Description
This function stores a greeting message which you want

the system to play during the business hours.
The operations is described as follows:
1.
Press [0][0][0] for day greeting recording.
2.
Press [1] after you heard the previous recorded

message. Start your recording after the beep tone.
3.
Press any button after you finished.
To erase the your greeting message and restore the

default message, please follow the steps below:
1.
Press [0][0][0] for day greeting recording.
2.
Press [1] after you heard the recorded message.
3.
Press any button about 1 second after you hear the

beep tone. The recorded message is now erased.
(010)
Night Greeting
Function
010
Steps
[1]+ [voice]+ [# ]
Description

the system to play during non-business hours. Please
refer to function 000 for operation details.
(014)
Message Lamp Sequence Channel
Valid Range: 1-4
Default: 1,2,3,4
Function
014
Steps
[1]+ [?][?][?][?]+ [# ]
Description
This function sets channel to trun on or turn off message

lamp. When user got a new message, system will trun on
message lamp, this function also can restrict only certain
channel to trun on message lamp.
13
(020)
Noon Greeting
Function
020
Steps
[1]+ [voice]+ [# ]
Description

the system to play during the noon break. Please refer to
function 000 for operation details.
(030)
Department Directory Announcement
Function
030
Steps
[1]+ [voice]+ [# ]
Description
This function stores a department inquiry announcement

which you want the system to play when caller inquires
for department extension. Please refer to function 000 for
operation details.
(031)
Busy Cycle
Valid Range : 1-9
Default : 3
Function
031
Steps
[1]+ [?]+ [# ]
Description
This function sets for detecting busy cycle. Set busy cycle
as 3, it means after system detects 3 busy cycles, it will do
next action.
Example: [1] + [3] + [#]

This sets the busy cycle to [3]. After the system repeats the
busy cycle back to you, Press [2] to confirm and return to
main menu.
(038)
Multi-Level Inquiry Code
Valid Range : 1-8 digits
Function
038
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets for multi-level inquiry code. After set
this code, system will guide incoming call to multi-level

inquiry and play inquiry greeting 060.
Example: [1] + [5] + [#]

This sets the multi-level inquiry code to [5]. After the
system repeats the multi-level inquiry code back to you,
Press [2] to confirm and return to main menu.
(040)
Special Announcement
Function
040
Steps
[1]+ [voice]+ [# ]
Description
This function stores a special announcement which you

want the system to play for special situation, such as
public holidays, etc. If the special announcement is
recorded, it will replace all other greetings and
announcement. Once the special announcement is erased,
all other greetings and announcements will be restored.
Please refer to function 000 for operation details. (Erase
special announcement is press [1] to record. After system
plays beep and press any key to end recording, then it
will erase special announcement)
(044)
PBX Model
Valid Range : 0-999
Default : 0
Function
044
Steps
[1]+ [?][?][?]+ [# ]
Description
This function sets for choosing PBX model. There are

many different PBX models and each model signal format
may be different Base on different model to set.
Example: [1] + [1] + [#]
This sets the PBX model to [1] (1 is for Panasonic). After
the system repeats the PBX model back to you, Press [2] to
confirm and return to main menu.
15
(050)
Second Language Greeting
Function
050
Steps
[1]+ [voice]+ [# ]
Description
This function stores a second language greeting which

you want the system to play when caller inquires for a
second language assistance. Please refer to function 000
for operation details.
(060)
Inquiry Greeting
Function
060
Steps
[1]+ [voice]+ [# ]
Description
This function stores a inquiry greeting which you want the

system to play when caller inquires for an inquiry
assistance.
Example: [1] + [sales department please press 1 , customer
service department please press 2, MIS department please
press 3] + [#]
After the system repeats the inquiry greeting back to you,
Press [2] to confirm and return to main menu.
3-3 General Settings

This section describes all operations for the system setting, which includes the
passwords, day/night operator extensions, and assistant extension settings.
General setting consists of 11 functions which start from 100 to 200.
(100)
System Password
Valid Range : 0 - 99999999
Default : 1234
Function
100
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the programmers password for system

programming by installers.
Example: [1] + [1][2][3][4] + [#]

This sets the programmers password to [1][2][3][4]. After
the system repeats the password back to you, Press [2] to

(110)
Administrator Password
Valid Range : 0 - 99999999
Function
110
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the administrators password for the

announcement recording (i.e. Functions 000, 010, 020, 030,
040, 050). This administrators password avoids
non-technicians to modify other system parameters.
Example: [1] + [5][6][7][8] + [#]

This sets the administrators password to [5][6][7][8]. After
the system repeats the password back to you, press [2] to
(120)
Ring Number
Valid Range : 1 - 9
Default : 1
Function
120
Steps
[1]+ [?]+ [# ]
Description
This function sets the number of rings before the system

answers the incoming call.
Example: [1] + [3] + [#]

This sets the number of rings to 3. After the system repeats
the number back to you, press [2] to confirm and return to
main menu.
(130)
Operator Code
Valid Range : 0 - 99999999
Default : 0
Function
130
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the operator code for transferring

incoming calls to the operator during business hour.
17
Example: [1] + [0] + [#]

This sets the operator code to 0. After the system repeats
the code back to you, press [2] to confirm and return to
main menu.
(140)
Operator Extension
Valid Range : 0 99999999
Default : 100
Function
140
Steps
[1]+ [?][?][?][?][?][?][?][?] + [# ]
Description
This function sets the operator extension number.
Example: [1] + [1][1] + [#]

This sets the operator extension to 11. After the system
repeats the extension back to you, press [2] to confirm and
return to main menu.
(141)
Operator Mailbox Password
Default : 5678
Function
140
Steps
[1]+ [?][?][?][?][?][?][?][?] + [# ]
Description
This function sets the operator mailbox password. If sets

null, then it will forbid leaving message to operator.
Example 1: [1] + [1][1] + [#]

This sets the operator mailbox password to 11. After the
system repeats the password back to you, press [2] to
Example 2: [1] + [#]
This sets to cancle operator mailbox password and forbid
leaving message to operator.
(150)
Assistant Extension
Valid Range : 0 - 99999999
Function
150
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the assistant extension number.
Incoming calls will be redirected to the assistant if the

operator extension is busy or not answered.
Example: [1] + [1][2] + [#]

This sets the assistant extension to 12. After the system
repeats the extension back to you, press [2] to confirm and
(160)
Night Operator Extension
Valid Range : 0 -99999999
Default : 100
Function
160
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the night operator extension number.
Example: [1] + [2][1] + [#]

This sets the night operator extension to 21. After the
system repeats the extension back to you, press [2] to
(170)
Night Assistant Extension
Valid Range : 0 - 99999999
Function
170
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the night assistant extension number.

Incoming calls will be redirected to the night assistant if
the night operator extension is busy or not answered.
Example: [1] + [1][2] + [#]

This sets the night assistant extension to 12. After the
system repeats the extension back to you, press [2] to
(180)
Department Directory Code
Valid Range : 0 - 99999999
Function
180
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
19
Description
This function sets the department directory code for

listening to Department Directory Announcement as
recorded in function 030.
Example: [1] + [6] + [#]

This sets the extension inquiry code to 6. After the system
repeats the code back to you, press [2] to confirm and
(190)
Second Language Code
Valid Range : 0 - 99999999
Function
190
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the second language code for listing to

Second Language Greeting as recorded in function 050.
Example: [1] + [5] + [#]

This sets the second language code to 5. After the system
(191)
Third Language Code
Valid Range : 0 - 99999999
Function
191
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the third language code for listing to

Third Language Greeting as recorded in function 050.
Example: [1] + [5] + [#]

(192)
Fourth Language Code
Valid Range : 0 - 99999999
Function
192
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the fourth language code for listing to

Fourth Language Greeting as recorded in function 050.
Example: [1] + [5] + [#]

(200)
Maximum Extension Length
Valid Range : 1 - 8
Default : 8
Function
200
Steps
[1]+ [?]+ [# ]
Description
This sets the maximum digit of extension, which can be

entered when taking incoming calls.
Example: [1] + [2] + [#]

This sets the maximum digit to 2. When the system reads
in the 2-digit extension, it analyzes the extension and
transfers the call. The maximum digit of extension is 4.
After the system repeats the length back to you, press [2]
to confirm and return to main menu.
21
3-4 Transfer Settings

This section describes all operations for the transfer setting, which includes the
hook flash timing, ringback, busy tone signals, and transfer, recall operations, etc.
Besides, AA9604 also has Automatic Call Progress Learning capability, which
can automatically detect busy tone, ringback signals, and stores the parameters
automatically.
(210)
First Hook Flash
Valid Range : 0 - 999
Default : 20
Function
210
Steps
[1]+ [?][?][?]+ [# ]
Description
This function sets for the hook flash timing. It is normally

used to put a caller on hold or to retrieve the caller on
hold. Each unit in this field represents 30 msec.
Example: [1] + [1][0] + [#]

If the PBXs hook flash drop between 200 msec and 600
msec, then a value of 10 would give the system an
approximate 30msec x 10 = 300msec flash time. After the
system repeats the number back to you, press [2] to
(220)
Second Hook Flash
Valid Range : 0 999
Default : 20
Function
220
Steps
[1]+ [?][?][?]+ [# ]
Description
The Second Flash Timing is functionally equivalent to

First Flash Timing. It sets another hook flash timing.
Most telephone systems use only one hook flash for all
commands; but others may require this second hook
flash to retrieve a caller on hold after a called extension
has not answered, etc. Each unit in this field represents
30msec.
Example: [1] + [6][6] + [#]

If the PBXs second hook flash is about 2 seconds, then a
value of 66 would give the system an approximate
30msec x 66 = 1980 msec flash time. After the system

repeats the number back to you, press [2] to confirm
and return to main menu.
(230)
Pause Time
Default : 16
Function
230
Steps
1+ [?][?][?]+ [# ]
Description
This function determines how long the system will

pause when a pause signal, [1][5] (please refer to System
Parameter Table in Appendix A), is read during a call
transfer operation. Each unit in this field represents
30msec.
Example: [1] + [1][5] + [#]

If you want to the pause time to be 450msec, then a
value of 15 would give the system an approximate
30msec x 15 = 450msec pause time. After the system
repeats the pause time back to you, press [2] to confirm
and return to main menu.
(240)
Number of Ringback Signals
Default : 5
Function
240
Steps
1+ [?][?]+ [# ]
Description
This function sets the number of extension rings used to

determine if the calling extension is able to answer the
call.
Example: [1] + [5] + [#]

This sets the number of station ringbacks to 5. That is, if
the calling extension is not answered within 5 rings,
then the system identify this as the person is not
available to answer the call. After the system repeats the
number back to you, press [2] to confirm and return to
main menu.
23
(250)
Ringback High
Valid Range : 0 999
Default : 16
Function
250
Steps
1+ [?][?][?]+ [# ]
Description
Ringback cadence is made up by a sequence of audio

signals, as shown in the diagram below. This function
stores the ringback duration for on cadence. Each unit
in this field represents 30 msec.
Example 1: [1] + [1][6] + [#]

You can enter the parameter directly if known. As
shown in this example, a value of 16 would give the
system an approximate 30msec x 16 = 480 msec (about
0.5 second) duration.
Example 2: You can also request the system to obtain

this parameter for you. Please refer to Automatic Call
Progress Learning for more information.
Automatic Call
Automatic Call Progress Learning is the process of
Progress
analyzing the audio signal on a phone line, informing
Learning
the system the status of the line.

1.
Set the Night Assistant Extension in function 170, as

this extension will be used for monitoring of the
ringback tone.
2.
Assure that the Ringback Recall Sequence in

function 340 is set properly.
3.
3. In function 250, press [1] followed by a [#] to

enter the Automatic Call Progress Learning mode.
The night assistant extension set in step 1 will now
ring for 3-4 times. After the night assistant
extension has stopped, the system will record the
results for functions 250 (Ringback Time On), 260
(Ringback Time Off), and 270 (Double Ringback

Time Off). If the PBX is a single ringback system,
then a value of 0 will be record in function 270
(Double Ringback Time Off).
4.
Repeat step 3 a few times, and make sure the test

results for each test are similar. The Automatic Call
Progress Learning has now completed.
(260)
Ringback Low
Valid Range : 0 999
Default : 129
Function
260
Steps
1+ [?][?][?]+ [# ]
Description
This function is functionally equivalent to function 250

except that it is for off cadence (please refer to the
diagram in function 250). Each unit in this field
represents 30msec.
Example 1: [1] + [3][3] + [#]

system an approximate 30msec x 33 = 990msec (about 1
second) duration.
Example 2: You can request the system to obtain this

parameter for you. Please refer to Automatic Call
Progress Learning in function 250 for more
information.
(270)
Ringback Second Low
Valid Range : 0 999
Default : 9
Function
270
Steps
1+ [?][?][?]+ [# ]
Description
This function is used for those switches which have
25
double ringback signals. If the switch is a single

ringback system, then this function must be set as 0.
Example 1: [1] + [3][3] + [#]

system an approximate 30msec x 33 = 990msec (about 1
second) duration.

information.
(280)
Busy Retrials
Default : 1
Function
280
Steps
1+ [?][?]+ [# ]
Description
This function specifies how many times should the

system attempt to transfer the call to a busy extension
before prompting the caller that the requested extension
is busy.
Example 1: [1] + [2] + [#]

This sets the number of retry to 2. After the system
repeats the number back to you, press [2] to confirm and
(290)
Busy High
Valid Range : 0 999
Default : 16
Function
290
Steps
1+ [?][?][?]+ [# ]
Description
The Busy Tone cadence is similar to Ringback cadence,
which is made up by a sequence of electrical signals, as

shown in the diagram below. This function stores the
busy tone duration for on cadence. Each unit in this
field represents 30msec.
Example 1: [1] + [2][0] + [#]


Automatic Call
Automatic Call Progress Learning is the process of
Progress
analyzing the audio signal on a phone line, informing
Learning
the system the status of the line.
1.
Set the Night Assistant Extension in function 170, as

this extension will be used for monitoring of the
busy tone. Assure that the assistant extension is
off-hook.
2.
Assure that the Busy Tone Recall Sequence in

function 350 is set properly.
3.
In function 290, press [1] followed by a [#] to enter

the Automatic Call Progress Learning mode. The
system will be monitoring for the busy tone for
about 10 seconds, and will record the results for
functions 290 (Busy Tone Time On), and 300 (Busy
Tone Time Off).
4.
Repeat step 3 a few times, and make sure the test

results for each test are similar. The Automatic Call
Progress Learning has now completed.
27
(300)
Busy Low
Valid Range : 0 999
Default : 18
Function
300
Steps
1+ [?][?][?]+ [# ]
Description
This function is functionally equivalent to function 290

except that it is for off cadence (please refer to the
diagram in function 290). Each unit in this field
represents 30msec.
Example 1: [1] + [1][5] + [#]

system an approximate 30msec x 15 = 450msec (about

information.
(310)
Day Transfer Mode
Valid Range : 1 - 4
Default : 1
Function
310
Steps
1+ [?]+ [# ]
Description
This function provides four different combinations of

transfer modes for operator extension and assistant
extension during the business hours. The combinations
are as follows:
1
Operator
Supervised
Blind
Supervised
Blind
Assistant
Supervised
Supervised
Blind
Blind
In the supervised transfer mode, the system monitors

the status of calling extension while putting the caller
on hold. If the calling extension is either busy or not

answered, the system will inform the caller about the
condition and forward the call to an alternate extension.
In the blind transfer mode, the system transfers the call
once the selection is made and returns to on-hook
status.
Example: [1] + [2] + [#]

This selects 2nd set of combination of the Day Time
Transfer Mode, i.e. the operator transfer calls in blind
mode and the assistant transfer calls in supervised
mode. After the system repeats the mode number back
to you, press [2] to confirm and return to main menu.
(320)
Night Transfer Mode
Valid Range : 1 - 4
Default : 1
Function
320
Steps
1+ [?]+ [# ]
Description
The Night Transfer Mode is functionally equivalent to

the Day Transfer Mode. It provides four different
combinations of transfer modes for operator extension
and assistant extension during non-business hours.
Please refer to function 310 for combination details.
Operator
Supervised
Blind
Supervised
Blind
Assistant
Supervised
Supervised
Blind
Blind
Example: [1] + [4] + [#]

This selects 4th set of combination of the Night Time
Transfer Mode, which means both the operator and the
assistant transfer calls in blind mode. After the system
repeats the mode number back to you, press [2] to
confirm and exit to main menu.
29
(330)
Transfer Sequence
Default : [1][3] Hook Time 1, [1][5] Pause Time,
[1][6]Extension
Function
330
Steps
1+ [?]......[?]+ [# ]
Description
The Transfer Sequence is the actions that the system

performs to put the caller through to the requested
extension. When executing the transfer sequence, the
caller will be placed on hold, while the calling extension
will be ringing. Each action is represented by a 2-digit
parameter. Depends on the model and manufacturer of
the switch system, the parameters of the Transfer
Sequence may vary widely.
Example: [1] + [1][3][1][5][1][6] + [#]

This is a typical example that the system does a hook
flash, pauses for a short time, and dials the extension.
The parameters for 1st hook flash is [1][3], pause time is
[1][5], and the extension parameter is [1][6]. After the
system repeats the sequence back to you, press [2] to
confirm and exit to main menu. (Please refer to System
Parameter Table in Appendix A)
(340)
Ringback Recall Sequence
Default : [1][3] Hook Time 1, [1][5] Pause
Time
Function
340
Steps
1+ [?]......[?]+ [# ]
Description
If the calling extension is not answered, the system will

perform the Ringback Recall sequence, and tell the
caller that the requested extension is currently not
answered.
Example: [1] + [1][3] + [#]

The Ringback Recall is often done by sending a hook
flash signal. The parameters for 1st hook flash is [1][3] .
After the system repeats the sequence back to you, press
31
[2] to confirm and exit to main menu. (Please refer to

System Parameter Table in Appendix A)
(350)
Busy Recall Sequence
Default : [1][3] Hook Time 1, [1][5] Pause Time
Function
350
Steps
[1]+ [?]......[?]+ [# ]
Description
If the calling extension is busy, the system will perform

the Busy Tone Recall Sequence, and tell the caller that
the requested extension is currently busy.
Example: [1] + [1][3] + [#]

The Busy Recall is often done by sending a hook flash.
The parameters for 1st hook flash is [1][3]. After the
system repeats the sequence back to you, press [2] to
confirm and exit to main menu. (Please refer to System
Parameter Table in Appendix A)
(360)
Disconnect Sequence
Function
360
Steps
1+ [?]......[?]+ [# ]
Description
This function sets the operation for hanging up the

telephone, and exit from the switch system. Most
switches do not require this operation setting.
3-5 Working Schedules

This section describes all operations for system scheduling. First, start with the
current day and time setting, followed by the business hours and noon break
setting for your companys weekly schedule. Hence, different greeting messages
can be played for business hour, non-business hour, and noon break, according to
the time schedule.
(370)
Current Day
Valid Range : 1-7
Function
370
Steps
[1]+ [?]+ [# ]
Description
This function sets the clock to present day. 1 represents

Monday, 2 represents Tuesday, and so forth. Sunday is
represented by 7.
Example: [1] + [3] + [#]

This sets the present day to Wednesday. After the system
repeats the day back to you, press [2] to confirm and
(380)
Current Time
24-hour (6 digits)
Function
380
Steps
[1]+ [?][?][?][?][?][?]+ [# ]
Description
This function sets clock the present time. The present

time should be in 24 hour format.
Example: [1] + [0][8][0][5][2][5] + [#]

This sets the present time to 08:05:25 (hhmmss) in the
morning. After the system repeats the time back to you,
press [2] to confirm and return to main menu. (Please
precede the hour, minute, second by a 0 if it has only
one digit)
(390)
Noon Break Setting
24-hour (8 digits)
Default : 00000000
Function
390
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the noon break period. If an incoming

call is detected during this period, the system will play
the Noon Greeting instead of the Day Greeting. Please
refer to function 020 for more information on Noon
Greeting.
Example: [1] + [1][2][3][0][1][3][3][0] + [#]

This sets the noon break as from 12:30 to 13:30. After the
system repeats the time back to you, press [2] to confirm
and return to main menu. (Please precede the hour or
minute by a 0 if it has only one digit)
(400)
First Business Hours Setting
24-hour (8 digits)
Default : 08001800
Function
400
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the first business hours. If an incoming

call is detected during this period, the system will play
the Day Greeting. Please refer to function 000 for more
information on Day Greeting.
Example: [1] + [0][8][3][0][1][7][3][0] + [#]

This sets the business hour as from 8:30 to 17:30. After the
system repeats the time back to you, press [2] to confirm
and return to main menu. (Please precede the hour or
minute by a 0 if it has only one digit)
(410)
First Business Day Setting
Valid Range 1-7
Default : 12345
Function
410
Steps
[1]+ [?][?][?][?][?][?][?]+ [# ]
Description
This function sets the days that the First Business Hours
Setting applies. The system will play appropriate
greeting messages according to the business hours
setting and the noon break setting, on the days that is set
in this function.
Example: [1] + [1][2][3][4][5] + [#]

This tells the system that everyday from Monday to
Friday, the system should play message according to the
First Business Hour Setting. After the system repeats the
days back to you, press [2] to confirm and return to main
menu.
33
(420)
Second Business Hours Setting
24-hour (8 digits)
Default :
08001200
Function
420
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
The Second Business Hours Setting is functionally

equivalent to the First Business Hours Setting. Some
companies business hours for Saturday may only be half
day, therefore they can use this function to set their
business hours for Saturday. If an incoming call is
detected during this business hours, the system will play
the Day Greeting. Please refer to function 000 for more
information on Day Greeting.
Example: [1] + [0][8][3][0][1][2][0][0] + [#]

This sets the business hours as from 8:30 to 12:00. After
the system repeats the time back to you, press [2] to
confirm and return to main menu. (Please precede the
hour or minute by a 0 if it has only one digit)
(430)
Second Business Day Setting
Valid Range1-7
Function
430
Steps
[1]+ [?][?][?][?][?][?][?]+ [# ]
Description
The Second Business Day Setting is functionally

equivalent to the First Business Day Setting. It sets the
days that the Second Business Hours Setting applies.
Example: [1] + [6] + [#]

This tells the system that to play message according to
the Second Business Hours Setting on every Saturday.
After the system repeats the days back to you, press [2] to
(440)
Mode Switching Code
Valid Range : 0-99999999
Function
440
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets a code which allows you to remotely

rotate the system schedule among day mode, night
mode, and noon mode. Each time the code is entered, the
system rotates the schedule to the next mode.
Example: [1] + [8][8][8] + [#]

This set the Day/Night/Noon Switch ID to 888. After the
system repeats the numbers back to you, press [2] to
(450)
Optional Parameters
Valid Range : 0-9
Function
450
Steps
[1]+ [?][?][?][?][?][?][?]+ [# ]
Description
The system provides the following optional parameters

for use according to systems needs.
Parameter
Description
Auto transfer to operator
Noise filtering function
Increase transfer mistake tolerance
Reserved
For Nakayo PBX
Ring-release mode setting
For China ZL PBX
For Taiwan Tonnet PBX
For China WS824 PBX
A more detailed description for each parameter as

follows:
Parameter 1: If this parameter is set, the system will

announce or wait a moment for the operator
message after detecting the requested extension is
35
busy or not answered. If the caller has not press any

key after the announcement, the system will
automatically transfer the caller to the operator
extension.
Parameter 2: In a noisy telephone line circuit , a
misjudge off-hook by noise may happen. This

parameter will filter noise to prevent the system
from this kind of misjudgment
Parameter 3: Some PBXs cadence are not stable.
The use of this parameter will allow the system to

have a higher mistake tolerance, and hence reduce
error occurrence during transfer operation.
Parameter 4: This parameter is reserved.
Parameter 5: Set this parameter when connecting

the system to Nakayo PBX.
Parameter 6: The parameter is functioned for a
ring-released transfer type. In this transfer

condition, the system will release the incoming call
after transfer and ringing extension. The
ring-release transfer mode should company with
function 470, 480, 490 and 500 which record inner
line ring cadence.
the system to China ZL PBX.

the system to Taiwan Tonnet PBX

the system to China WS824 PBX
Example: [1] + [1][2] + [#]

his set the parameter to 1 and 2 and system will execuate
it. After the system repeats the parameters back to you,
press [2] to confirm and return to main menu.
(460)
Ringback Second High
Function
460
Steps
1+ [?][?][?]+ [# ]
Valid Range : 0 999
Default : 0
Description
This function is used for those switches which have

double ringback signals. If the switch is a single
ringback system, then this function must be set as 0.
Example 1: [1] + [3][0] + [#]


information.
(470)
Extension Ringback 1st High
Valid Range : 0 999
Default : 0
Function
470
Steps
1+ [?][?][?]+ [# ]
Description
In the ring-release transfer mode , the system must

record extension Ringback cadence which is made up
by a sequence of audio signals, as shown in the diagram
below. This function stores the extension ringback
duration for 1st High cadence. Each unit in this field
represents 30 msec.
Example 1: [1] + [3][0] + [#]

37


(480)
Extension Ringback 1st Low
Valid Range : 0 999
Default : 0
Function
480
Steps
1+ [?][?][?]+ [# ]
Description
In the ring-release transfer mode , the system must record

extension Ringback cadence which is made up by a sequence
of audio signals, as shown in the diagram below. This
function stores the extension ringback duration for 1st Low
cadence. Each unit in this field represents 30 msec.
Example 1: [1] + [3][0] + [#]

You can enter the parameter directly if known. As shown in
this example, a value of 30 would give the system an
approximate 30msec x 30 = 900 msec (about 0.9 second)
duration.
Example 2: You can also request the system to obtain this

parameter for you. Please refer to Automatic Call Progress
Learning for more information.
(490)
Extension Ringback 2nd High
Valid Range : 0 999
Default : 0
Function
490
Steps
1+ [?][?][?]+ [# ]
Description

39

function stores the extension ringback duration for 2nd
High cadence. Each unit in this field represents 30 msec.
Example 1: [1] + [3][0] + [#]

approximate 30msec x 30 = 900 msec (about 0.9 second)
duration.

(500)
Extension Ringback 2nd Low
Valid Range : 0 999
Default : 0
Function
500
Steps
1+ [?][?][?]+ [# ]
Description

function stores the extension ringback duration for 2nd
Low cadence. Each unit in this field represents 30 msec.
Example 1: [1] + [3][0] + [#]

approximate 30 msec x 30 = 900 msec (about 0.9 second)
duration.

3-6 Department Setup

The system can be used to filter incoming calls for company that consists of
several departments. Incoming calls can be transferred directly to the requested
department without interrupting others.
AA9604 is capable of handling up to 33 departments. Each department can set its

own department code, operator extension and assistant extension. Incoming calls
will be redirected to the assistant if the operator extension is busy or not
answered.
The function codes used for the department setting are from 600 to 698 (99 codes
in total). For 33 departments, each department uses 3 codes: 600, 601, 602 for first
department, etc.
(600)
First Department Code
Valid Range : 0 - 99999999
Function
600
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the first department code.
Example: [1] + [2] + [#]

This sets the first department code to 2. After the system
(601)
First Department Extension
Valid Range : 0 - 99999999
Function
601
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the first departments operator

extension.
41
Example: [1] + [2][3] + [#]

This sets the first departments operator extension to 23.
After the system repeats the extension back to you, press
[2] to confirm and return to main menu.
(602)
First Department Assistant Extension
Valid Range : 0 - 99999999
Function
602
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the first departments assistant

extension.
Example: [1] + [2][1] + [#]

This sets the first departments assistant extension to 21.
After the system repeats the extension back to you, press
3-7 Extension Group Setup

AA9604 is capable of handling up to 33 extension groups. Each extension group
can set its own starting extension, ending extension and assistant extension.
Incoming calls will be redirected to the assistant if the operator extension is busy
or not answered.
The function codes used for the department setting are from 700 to 798 (99 codes
in total). For 33 extension groups, each group uses 3 codes: 700, 701, 702 for first
group, etc.
(700)
First Starting Extension
Default : 100
Function
700
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the first extension groups starting

extension.
Example: [1] + [1][1] + [#]

This sets the first groups starting extension to 11. After
the system repeats the extension back to you, press [2] to
(701)
First Ending Extension
Default : 299
Function
701
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the first extension groups ending

extension.
Example: [1] + [2][6] + [#]

This sets the first groups ending extension to 26. After
the system repeats the extension back to you, press [2]
(702)
First Assistant Extension
Valid Range : 0 - 99999999
Function
702
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the first extension groups assistant

extension.
Example: [1] + [2][1] + [#]

This sets the first groups assistant extension to 21. After
the system repeats the extension back to you, press [2] to
3-8 Call Pickup

The system can still remember the extension been transferred after completing the
blind transfer. Upon the timeout set at Function 321, the system will pick up the
call using the code set at Function 322 and play Ring No Answer announcement.
Follow the steps below to enable this function.
1.
Set Function 310320 to the Operator or Ring-Release allowing Call Pickup to

function well.
2.
Set Call Pickup Timeout to Function 321 (Valid Range: 1~99 sec).
3.
Set Call Pick Sequence (Max value: 9-digit) to Function 322. The call pick up
code or sequence shall be the same as the one on the PBX.
4.
Set Call Pick Channel to Function 323. (Note: Please disable un-connect line
channel to avoid running pickup action but system can not find real channel
to do it.)
5.
The system can remember up to 31 extensions been transferred. When the

system is too busy and not allowed to pick up incoming calls, the first-in call
will be first-out.
(321)
Call Pickup Timeout
Valid Range : 1-99
Default : 15
Function
321
Steps
1+ [?][?]+ [#]
Description
This function sets call pickup timeout for transferring in

relesae mode. When system transfer call and release it,
system will remember the extension number for
transfferring. After call pickup timeout, system will pick
up (FC322) by pickup channel (FC323) and play no
answer greeting.
Example: [1] + [1][3] + [#]

This sets the call pickup timeout to 13 seconds. After the
system repeats the pickup timeout back to you, press [2]
(322)
Call Pickup Sequence
Function
322
Steps
1+ [?]......[?]+ [#]
Description
This function sets call pickup sequence for transferring

in relesae mode. When system transfer call and release
it, system will remember the extension number for
answer greeting.
Example: [1]+ [0][4][1][6]+ [#]

This sets the call pickup sequence to 4, extension
number (If PBX sets pickup codes 4+ extension number)
After the system repeats the pickup sequence back to
you, press [2] to confirm and return to main menu.
43
(323)
Call Pickup Channel
Valid Range : 1-4
Default : 1234
Function
323
Steps
1+ [?][?][?][?]+ [#]
Description
This function sets call pickup channel for transferring in

relesae mode. When system transfer call and release it,
system will remember the extension number for
answer greeting.
Example: [1] + [2][3] + [#]

This sets the call pickup channel to 2nd and 3rd
channel. After the system repeats the pickup channel
back to you, press [2] to confirm and return to main
menu.
3-9 Voice Mailbox Setup

System offers 5 voice mails for 5 extension number usage. The function codes are
FC520, FC522, FC524, FC526 and FC528. Each mailbox has it own password to
protect personal private. In additional, mailbox can have message and message
lamp notification (This feature needs PBX to support this function)
(520) 1st ~ 5th Voice Mailbox Number
Function
520522524526528
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [#]
Description
This function sets 1st ~5th voice mailbox number
Example: [1]+ [2][1][1][1]+ [#]

This sets this function code voice mailbox number to
2111. After the system repeats the number back to you,
(521)
1st ~ 5th Voice Mailbox Password
Default :
5678
Function
521523525527529
Steps
[1]+ [?][?][?][?][?][?][?][?]+ [#]
Description
This function sets 1st ~5th voice mailbox password
Example: [1]+ [0][0][0][0]+ [#]

This sets this function code voice mailbox password to
0000. After the system repeats the number back to you,
(560)
Message Lamp On Sequence
Function
560
Steps
[1]+ [?]........[?]+ [#]
Description
This function sets message lamp on sequence. It is

suitable for phone with message lamp. After have a new
message, system will base on this sequence to turn on
message lamp.
Example: [1] + [0][7][1][1][0][1][1][6] + [#]

This sets message lamp on sequence to 07110116 (7 + 0 +
1 + ext no. Where 07 is for 7; 11 is for 0; 01 is for 1; 16 is
for ext no. For detail please check Appendix A). After the
(570)
Message Lamp Off Sequence
Function
570
Steps
[1]+ [?]........[?]+ [#]
Description
This function sets message lamp off sequence. It is

suitable for phone with message lamp. After have a new
message, system will base on this sequence to turn on
message lamp.
45
Example: [1] + [0][7][1][1][1][1][1][6] + [#]

This sets message lamp off sequence to 07111116. (7 + 0 +
0 + ext no. Where 07 is for 7; 11 is for 0; 11 is for 0; 16 is
for ext no. For detail please check Appendix A). After the
(580)
Extension Notification Ring Sequence Default : 1516
Function
580
Steps
[1]+ [?]........[?]+ [#]
Description
This function sets extension notification ring sequence.
Example: [1] + [1][5] [1][6] + [#]

This sets extension notification ring sequence to 1516
(pause time + extension number). After the system
(581)
Extension Notification Hours
Default : 08301830
Function
581
Steps
[1]+ [?][?][?][?][?][?][?] [?]+ [#]
Description
This function sets extension notification hours. It is

24-hour format. The format is hh/mm/hh/mm
Example: [1] + [0][8] [0][0] [1][8] [0][0] + [#]

This sets extension notification hours from 0800 to 1800
After the system repeats the number back to you, press
(582) Extension Notification Number of Retries
Valid Range : 1-9
Default : 3
Function
582
Steps
[1]+ [?]+ [#]
Description
This function sets extension notification number retries.
Example: [1] + [5] + [#]

This sets extension notification number of retries to 5.
After the system repeats the number back to you, press
(583)
Extension Notification Retry Interval
Valid Range : 1-99
Default : 15
Function
583
Steps
[1]+ [?][?]+ [#]
Description
This function sets extension notification retry interval.
Example: [1] + [3][0] + [#]

This sets extension notification retry interval to 30
minutes. After the system repeats the number back to
(592)
Extension Digit to Digit Timeout
Valid Range : 1-9
Function
592
Steps
[1]+ [?]+ [#]
Description
This function sets extension digit to digit timeout
Default : 3
interval.
Example: [1] + [5] + [#]

This sets extension digit to digit timeout interval to 5
seconds. After the system repeats the number back to
(599)
First Digit Timeout
Valid Range : 1-9
Default : 3
Function
599
Steps
[1]+ [?]+ [#]
Description
This function sets first digit timeout period. After play

greeting, system will wait for user to dial number.
47
Example: [1] + [5] + [#]

This sets first digit timeout to 5 seconds. After the system
Appendix A: System Parameter Table
Appendix A: System Parameter Table
Signal
System Parameter
Telephone
DTMF 1
DTMF 2
DTMF 3

DTMF 4

DTMF 5

DTMF 6

DTMF 7
DTMF 8
DTMF 9
DTMF *
DTMF 0
DTMF #
HOOK TIME 1
H1

HOOK TIME 2
H2

PAUSE TIME

EXTENSION

49
50 Appendix B: 3-Digit Function Code List
Appendix B: 3-Digit Function Code List

Code
Function
Valid Range
000
Day Greeting
System Default Greeting
010
Night Greeting
014
Message Lamp Sequence
1-4
Default
1234
Channel
020
Noon Greeting
030
Department Directory

--
Announcement
031
Busy Cycle
1-9
038
Multi-Level Inquiry Code
--
040
Special Announcement
--
044
PBX Model
050
Second Language Greeting
060
Inquiry Greeting
100
System Password
1-8 digits
1234
110
Administrator Password
1-8 digits
--
120
Ring Number
1-9
130
Operator Code
1-8 digits
140
Operator Extension
1-8 digits
100
141
Operator Mailbox Password 1-8 digits
5678
150
Assistant Operator Extension 1-8 digits
--
160
Night Operator Extension
1-8 digits
100
170
Night Operator Assistant
1-8 digits
--

--
Extension
180
Department Directory Code
1-8 digits
--
190
Second Language Code
1-8 digits
--
191
Third Language Code
1-8 digits
--
192
Fourth Language Code
1-8 digits
--
200
Maximum Code Length
1-8
210
First Hook Flash
0-999
20
220
Second Hook Flash
0-999
20
230
Pause Time
0-999
16
240
Number of Ringback Signals 1-99
250
Ringback High
0-999
16
260
Ringback Low
0-999
129
Code
Function
Valid Range
Default
270
Ringback Second Low
0-999
280
Busy Retrials
1-99
290
Busy High
0-999
16
300
Busy Low
0-999
18
310
Day Transfer Mode
1-4
320
Night Transfer Mode
1-4
321
Call Pickup Timeout
1-99
15
322
Call Pickup Sequence
323
Call Pickup Channel
330
Transfer Sequence
340
Ringback Recall Sequence
13,15
350
Busy Recall Sequence
13,15
360
Disconnect Sequence
--
370
Current Day
1-7
--
380
Current Time
24-hour(6 digits)
--
390
Noon Break Setting
24-hour(8 digits)
00000000
400
First Business Hours Setting
24-hour(8 digits)
08001800
410
First Business Day Setting
1-7
420
Second Business Hour
24-hour(8 digits)
-1-4
1234
13,15,16
12345
08001200
Setting
430
Second Business Day Setting 1-7
--
440
Mode Switching Code
1-8 digits
--
450
Optional Parameters
1-7
--
460
Ringback Second High
0-999
470
Extension Ringback 1st High 0-999
480
Extension Ringback 1st Low
0-999
490
Extension Ringback 2nd High 0-999
500
Extension Ringback 2nd Low
0-999
520
1st Voice Mailbox Number
1-8 digits
--
521
1st Voice Mailbox Password
1-8 digits
5678
522
2nd Voice Mailbox Number
1-8 digits
--
523
2nd Voice Mailbox Password 1-8 digits
524
3rd Voice Mailbox Number
1-8 digits
--
525
3rd Voice Mailbox Password
1-8 digits
5678
526
4th Voice Mailbox Number
1-8 digits
--
527
4th Voice Mailbox Password
1-8 digits
5678
5678
51
52 Appendix B: 3-Digit Function Code List
Code
Function
Valid Range
Default
528
5th Voice Mailbox Number
1-8 digits
--
529
5th Voice Mailbox Password
1-8 digits
5678
560
Message Lamp On Sequence
--
570
Message Lamp Off Sequence
--
580
Extension Notification Ring
15,16
Sequence
581
Extension Notification Hours 24-hour(8 digits)
582
Extension Notification
1-9
08301830
3
Number of Retries
583
Extension Notification Retry 1-99
15
Interval
592
Extension Digit to Digit
1-9
Timeout Interval
599
First Digit Timeout
1-9
600
First Department Code
1-8 digits
--
601
First Department Extension
1-8 digits
--
602
First Department Assistant
1-8 digits
--
Extension
603~698 Follow up to 33th
700
First Starting Extension
1-8 digits
100
701
First Ending Extension
1-8 digits
299
702
First Assistant Extension
1-8 digits
--
703~798 Follow up to 33th

800
Audio Text 0
810
Audio Text 1
820
Audio Text 2
830
Audio Text 3
840
Audio Text 4
850
Audio Text 5
860
Audio Text 6
870
Audio Text 7
880
Audio Text 8
890
Audio Text 9
900
I am sorry, the number you have dialed is not recognized, please dial again or
hold on for the operator.
910
Please hold , I will transfer you.
Code
Function
Valid Range
920
I am sorry, the person you try to reach is not available. Please dial another
extension.
930
I am sorry, the line is busy, please dial another extension.
940
Thank you and good-bye.
950
Or stay on the line for the operator.
960
I am sorry the operator are all busy
970
Please dial another extension
Default
53
Appendix C: Advanced Functions
Appendix C: Advanced Functions

1. One Digit Audio Text Menu
Access code
Function
Audio Text
800
Audio Text 0
810
Audio Text 1
820
Audio Text 2
830
Audio Text 3
840
Audio Text 4
850
Audio Text 5
860
Audio Text 6
870
Audio Text 7
880
Audio Text 8
890
Audio Text 9
2. System Announcement
Function
900
Content
I am sorry, the number you have dialed is not recognized,
please dial again or hold on for the operator.
910
Please hold , I will transfer you.
920
I am sorry, the person you try to reach is not available. Please

dial another extension.
930
I am sorry, the line is busy, please dial another extension.
940
Thank you and good-bye.
950
Or stay on the line for the operator.
960
I am sorry the operator are all busy
970
Please dial another extension
55
Appendix D: Quick Installation Guide
Appendix D: Quick Installation Guide

Installing the Auto Attendant
Please follow the diagram below to install your auto attendant.
LED Indicators
1
Power
On: The adapter is plugged
Day/Night
On: In Day mode

Off: In Night mode
Noon
On: In Noon mode
Line 1-2
On: The line is occupied and the system is answering calls
Switch Buttons
5
Modes
Press to switch modes in Day, Night and Noon order.
Manual/Auto
Upper: The system switches among the DAY/NIGHT/NOON

mode automatically according to the time schedule.
Lower: The system is in the mode you manually set.
57
58 Appendix D: Quick Installation Guide
Security/Normal
Upper: The programming function is available with a password.

Lower: The programming Function is locked.
Disable/On
Upper: The system is running normally.

Lower: The system is disabled and lines will be in off-hook status.
Configuring the system

1. Call into the system.
2. Press the password to enter system programming mode. The default password is
[#][1][2][3][4].
3. Set current date (Function [370]) and time (Function [380]).
4. Set First Flash Time [210] (and Second Flash Time [220], if necessary), Transfer Sequence
[330], Ring-Back Recall Sequence [340] and Busy Recall Sequence [350] per your switch's
specifications.
5. Set Night Assistant Operator Extension [170] for Automatic Call Progress Learning
(ACPL).
6. Set Function [250] to [1#] to start ACPL for Ring-Back High [250], Ring-Back Low [260],
Ring-Back Second Low [270], and Ring-Back Second High [460].
7. Set Function [290] to [1#] to start ACPL for Busy High [290] and Busy Low [300].
8. Set up First Extension Group ([700] and [701]).
Index
59
Index
(000) Day Greeting..................................... 13
(300) Busy Low ...........................................28
(010) Night Greeting.................................. 13
(310) Day Transfer Mode ..........................29
(014) Message Lamp Sequence Channel. 13
(320) Night Transfer Mode .......................30
(020) Noon Greeting .................................. 14
(321) Call Pickup Timeout ........................44
(030) Department Directory
(322) Call Pickup Sequence.......................44
Announcement....................................... 14
(323) Call Pickup Channel.........................45
(031) Busy Cycle......................................... 14
(330) Transfer Sequence ............................30
(038) Multi-Level Inquiry Code ............... 14
(340) Ringback Recall Sequence ...............31
(040) Special Announcement.................... 15
(350) Busy Recall Sequence .......................31
(044) PBX Model ........................................ 15
(360) Disconnect Sequence........................32
(050) Second Language Greeting............. 16
(370) Current Day.......................................32
(060) Inquiry Greeting............................... 16
(380) Current Time.....................................33
(100) System Password ............................. 16
(390) Noon Break Setting ..........................33
(110) Administrator Password................. 17
(400) First Business Hours Setting ...........33
(120) Ring Number .................................... 17
(410) First Business Day Setting ...............34
(130) Operator Code .................................. 18
(420) Second Business Hours Setting.......34
(140) Operator Extension .......................... 18
(430) Second Business Day Setting ..........35
(141) Operator Mailbox Password........... 18
(440) Mode Switching Code......................35
(150) Assistant Extension.......................... 19
(450) Optional Parameters ........................36
(160) Night Operator Extension............... 19
(460) Ringback Second High.....................37
(170) Night Assistant Extension .............. 19
(470) Extension Ringback 1st High ..........38
(180) Department Directory Code ........... 20
(480) Extension Ringback 1st Low ...........39
(190) Second Language Code................... 20
(490) Extension Ringback 2nd High ........39
(191) Third Language Code...................... 20
(500) Extension Ringback 2nd Low .........40
(192) Fourth Language Code.................... 21
(520) Voice Mailbox Number....................45
(200) Maximum Extension Length .......... 21
(521) Voice Mailbox Password .................46
(210) First Hook Flash ............................... 22
(560) Message Lamp On Sequence ..........46
(220) Second Hook Flash .......................... 23
(570) Message Lamp Off Sequence ..........47
(230) Pause Time........................................ 23
(580) Extension Notification Ring
(240) Number of Ringback Signals.......... 24
Sequence..................................................47
(250) Ringback High.................................. 24
(581) Extension Notification Hours .........47
(260) Ringback Low................................... 25
(582) Extension Notification Number of
(270) Ringback Second Low ..................... 26
Retries ......................................................48
(280) Busy Retrials ..................................... 27
(583) Extension Notification Retry Interval
(290) Busy High.......................................... 27
..................................................................48
60 Index
(592) Extension Digit to Digit Timeout
Call Pickup ..................................................43
Interval .................................................... 48
default password........................................12
(599) First Digit Timeout........................... 49
Disable .........................................................10
(600) First Department Code.................... 41
Entering Programming Mode ..................12
(601) First Department Extension............ 41
Installation ....................................................8
(602) First Department Assistant Extension
Modes ............................................................9
.................................................................. 42
Rear Panel ...................................................10
(700) First Starting Extension ................... 42
Security Mode.............................................10
(701) First Ending Extension .................... 43
Switching Modes..........................................9
(702) First Assistant Extension................. 43
Voice Mailbox Setup ..................................45

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AA9604

DSG Technology, Inc.

Chapter 1 General Description .......................................................................................................... 5

Chapter 1 General Description

Chapter 1 General Description

Congratulations on your purchase of AA9604, the new generation automated

This manual contains detailed information about hardware installation, system

2-1 Installation Procedures

Plug the factory-supplied 110V~220V/12V power adapter into power jack on

(Optional) The system provides an external DC 12V battery connector. As

Make sure the SECURITY/NORMAL switch on the front panel is in upper

Figure 1: The System Installation Layout

The appointed extension connected to the system should be able to handle

2-3 Front Panel

Figure 2: Front Panel

Day/night mode indicator. When the light is on, it

Upper position represents AUTO, and the

system switches among the DAY/ NIGHT/ NOON modes automatically

2-4 Rear Panel

Figure 3: Rear Panel

(1) BATTERY DC 12V (optional accessory): Battery Connector for connection to

When a power failure occurs, the battery should

supply the power automatically, to maintain the operation of the system.

Chapter 3 Programming Procedures

12 Chapter 3 Programming Procedures

3-1 Entering Programming Mode

Dial either LINE1 or LINE2 or LINE3 or LINE4 of the system.

3-2 Announcement Recording

Chapter 3 Programming Procedures

This function stores a greeting message which you want

Press [0][0][0] for day greeting recording.

Press [1] after you heard the previous recorded

Press any button after you finished.

To erase the your greeting message and restore the

Press [0][0][0] for day greeting recording.

Press [1] after you heard the recorded message.

Press any button about 1 second after you hear the

This function stores a greeting message which you want

Message Lamp Sequence Channel

Valid Range: 1-4

This function sets channel to trun on or turn off message

14 Chapter 3 Programming Procedures

This function stores a greeting message which you want

Department Directory Announcement

This function stores a department inquiry announcement

Valid Range : 1-9

Example: [1] + [3] + [#]

Multi-Level Inquiry Code

Valid Range : 1-8 digits

This function sets for multi-level inquiry code. After set

Chapter 3 Programming Procedures

this code, system will guide incoming call to multi-level

Example: [1] + [5] + [#]

This function stores a special announcement which you

Valid Range : 0-999

This function sets for choosing PBX model. There are

16 Chapter 3 Programming Procedures

Second Language Greeting

This function stores a second language greeting which

This function stores a inquiry greeting which you want the

3-3 General Settings

Valid Range : 0 - 99999999

This function sets the programmers password for system