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This training walks the user through the Dealer ECM Clearing
Process. TC will need special access, which is granted through the
Truck Engine Call Center (TECC). Please contact.
Jim Snodgrass:
For supported ECMs, this eliminates the need to send the ECMs
back to Caterpillar for clearing.
Within Cat ET, ECM Test Mode can be utilized on ECMs not
supported by the ECM Clearing process.
JZ, LA, LC
Please note that the ECM Clearing process will need to be performed
using the J1939 datalink. Clearing process will NOT work on the CDL
Datalink
Please ensure that the breakout harness being used to clear the ECM
conforms to the appropriate schematic below.
Navigate to Winflash
Hint: Prior to clearing the ECM, the
user may want to record the engine
serial number as well as the previously
loaded flashfile. In the event of an
issue, this information will assist the
troubleshooting process.
The following message will appear. Please click OK to continue on. Cat ET will
then disconnect.
At this point:
Note: It is highly recommended that a sticker or some other designation be marked on the ECM
before placing it back into stock, to indicate that it is a cleared ECM, and not a brand new
ECM.
Prior to flashing an ECM the user needs to verify that the Interlock Code (IC) is currently available
in Feature Protection System (FPS).
If the user receives an error stating that an IC is not set up in FPS, first,
verify that the correct Flashfile is being used. If the correct flashfile is
being used and the user is still receiving an error, please have your TC
contact Jim Snodgrass with the following information:
Full Engine Serial Number
Flashfile part number to flash on the ECM
Jim Snodgrass
Phone: 1-800-447-4986 (TECC)
Email: Snodgrass_James_K@cat.com
As the database is populated and rule sets are created in FPS, this
error will become less common. For the time being, this step will help
eliminate wasted time while obtaining Reason Code 5 passwords
during the flashing process.
In order to flash a
new application
software file onto
the ECM, the user
must reconnect Cat
ET to the ECM.
When Cat ET
reconnects, the
user will see this
screen. Please
click the WinFlash
button to continue.
Once on the
configuration
screen, the user will
need to program
the appropriate
serial number for
the engine that the
ECM will now be
loaded on.
Caterpillar: Confidential Yellow
Once reconnected,
the personality
mismatch box
appears again. This
time the user must
click OK.
Cause: User is not authorized to perform the transaction they are attempting
For assistance, please complete the DSN (Dealer Solution Network) online password request form(click
HERE) and provide it to your Technical Communicator (TC) for entry into the DSN. Before requesting
passwords, please ensure the correct engine serial number is programmed into the ECM. Also, provide a
detailed story of failure or reason for denial of passwords.The engine rating is not available.
For assistance, please contact the Truck Engine Call Center at 309-578-3901 (Direct or International) 1800-447-4986 (within North America only) Email: Truck_Engine_Call_Ctr@cat.com. Please note e-mails
must be followed by phone confirmation.The engine rating is not available.
Cause: Ruleset not set up for the rating they are trying to change to. This is the message seen for everything except Onhighway and Reman engines.
Cause: Ruleset not set up for the rating they are trying to go to. This is the message seen for On-highway and Reman
engines.
Requested rating change for this engine serial number does not match the last rating change in FPS
history OR does not match the 'As Shipped' from TMI. This transaction will be included in the audit report
for cleared ECMs. Do you want to proceed with this transaction?
Cause: Ruleset is set up, there is no history in FPS or PSPS/TMI (factory) showing this rating was previously on the
engine.
https://dealer.cat.com/FPSdma
https://dealer.cat.com/catet
Jim Snodgrass
Phone: 1-800-447-4986 (TECC)
Email: Snodgrass_James_K@cat.com