401387076R2.4.1 - V1 - Alcatel-Lucent 9364 Metro Cell Indoor and Outdoor - Troubleshooting

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Title page
Alcatel-Lucent 9364
Metro Cell Indoor and Outdoor | Release 2.4.1
Troubleshooting
Alcatel-Lucent Proprietary
401-387-076
Issue 2
July 2012

Legal notice
Legal notice
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective
owners.
The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright 2012 Alcatel-Lucent. All rights reserved.
Contains proprietary/trade secret information which is the property of Alcatel-Lucent and must not be made available to, or copied or used by anyone outside
Alcatel-Lucent without its written authorization.
Not to be used or disclosed except in accordance with applicable agreements.
Contents
About this document
Purpose
.............................................................................................................................................................................................. v
v
Reason for reissue
.......................................................................................................................................................................... v
v
New in this release ......................................................................................................................................................................... vv

Intended audience
.......................................................................................................................................................................... v
v
Supported systems
......................................................................................................................................................................... v
v
How to use this document

Prerequisites
......................................................................................................................................................... vi
vi
................................................................................................................................................................................... vi
vi
Conventions used .......................................................................................................................................................................... vi

vi
Related information
Document support
....................................................................................................................................................................... vii
vii
Technical support
........................................................................................................................................................................ vii
vii
How to order
................................................................................................................................................................................. vii
vii
How to comment
1
..................................................................................................................................................................... vi
vi
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vii
LED state descriptions

Overview ...................................................................................................................................................................................... 1-1
1-1
LED states for V1.x Small Cell devices ........................................................................................................................... 1-2
1-2
LED states for V2 Small Cell devices ............................................................................................................................... 1-8
1-8
LED states for V2.2 Small Cell devices ......................................................................................................................... 1-13
1-13
Troubleshooting procedures
Overview ...................................................................................................................................................................................... 2-1
2-1
Small Cell remote troubleshooting procedure ................................................................................................................ 2-2
2-2
Small Cell on-site troubleshooting
.................................................................................................................................... 2-7
2-7
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Alcatel-Lucent 9364 MC
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Contents
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V1.x Small Cell LED troubleshooting procedure

V2 Small Cell LED troubleshooting procedure
..................................................................................................... 2-11
2-11
......................................................................................................... 2-16
2-16
Small Cell diagnostic ............................................................................................................................................................ 2-20

2-20
Glossary
Index
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About this document

About this document
Purpose
The purpose of this document is to provide the troubleshooting procedures that an

operator can perform when a failure occurs in the 9364 Metro Cell Indoor and Outdoor
Small Cell devices.
Reason for reissue
The reissue reasons are:

Issue
Issue date
Reason for reissue
July 2012
Standard issue
July 2011
Standard issue
New in this release

New features:
None
Other changes:
Small Cell login information removed as all remote debugging is carried out via the
management system.
Intended audience
The audience for this document is:
Operations and maintenance personnel

Network supervision personnel
Supported systems
This document applies to Alcatel-Lucent 9364 Metro Cell - Indoor and Outdoor Release
2.4.1.
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About this document

....................................................................................................................................................................................................................................
How to use this document
Start with the first chapter and work through the manual to the end.
Prerequisites
It is recommended that readers become familiar with:
The technical description of the Metro Cell device
The operation and management of the Small Cell from the Home Device Manager
(HDM)
Conventions used
Vocabulary conventions
None
Typographical conventions
The following typographical conventions are used in this document:
Graphical representation
Description
italicized text
File and directory names

Emphasized information
graphical user interface text
Text that is displayed in a graphical user

interface or in a hardware label
variable
A value that the user supplies.
Command-syntax
Command names that the user types
input text
Text that the user types or selects as input to a

system
output text
Text that a system displays or prints
Key-capture
Indicates a key combination on the keyboard.
Path
Indicates a directory path or a file name.
Attribute
Indicates that this word is a GUI or CLI

attribute (parameter).
IP reference, reference number
Related document that is referenced in the

document
Related information
None
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About this document

....................................................................................................................................................................................................................................
Document support
For support in using this or any other Alcatel-Lucent document, contact Alcatel-Lucent at
one of the following telephone numbers:
1-888-582-3688 (for the United States)

1-317-377-8618 (for all other countries)
Technical support
For technical support, contact your local Alcatel-Lucent customer support team. See the
Alcatel-Lucent Support web site (http://www.alcatel-lucent.com/support/) for contact
information.
How to order
To order Alcatel-Lucent documents, contact your local sales representative or use Online
Customer Support (OLCS) (http://support.alcatel-lucent.com)
How to comment
To comment on this document, go to the Online Comment Form (http://infodoc.alcatellucent.com/comments/) or e-mail your comments to the Comments Hotline
(comments@alcatel-lucent.com).
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1
Overview
Purpose
This chapter describes the LED states for Small Cell devices.
Contents
LED states for V1.x Small Cell devices
1-2
LED states for V2 Small Cell devices
1-8
LED states for V2.2 Small Cell devices
1-13
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Overview
This topic describes the LED states on the V1.x Small Cell devices.
LED interpretation table when using the Iuh interface
The following table describes the possible states for each LED when the Small Cell is
using the Iuh interface to communicate with the Small Cell Gateway, that is,
BSR.enableIuh is set to true.
When BSR.enableIuh is set to true, the WAN LED follows a 2 step WAN connection
procedure and the WAN OK state is not used.
For Small Cells 2.4 onwards, backhaul congestion may be detected while the SCTP
association is established, and may occur during system auto-configuration. If this
happens, the system auto-configuration indication takes precedence.
State
Description
Power LED
WAN
(Network)
LED
Phone (User)
LED
System LED
Power off
Power off
OFF
OFF
OFF
OFF
Power on
Power on
ON
ANY
ANY
ANY
WAN error
IPSec tunnel
establishment
failure/released.
ON
OFF
ANY
ANY
WAN
connecting
(step 1 of 2)
IPSec tunnel
establishment
complete.
ON
SLOW
BLINKING
ANY
ANY
WAN
connecting
(step 2 of 2)
Small Cell
registration
complete.
ON
ON
ANY
ANY
Phone not
detected
Last RRC
connection
release.
ON
ANY
OFF
ANY
Phone Detected
First RRC
connection and
IMSI in ACL.
ON
ANY
SLOW
BLINKING
ANY
Phone tx/rx
First CS/PS
RAB
establishment
complete.
ON
ANY
BLINKING
ANY
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State
Description
Power LED
WAN
(Network)
LED
Phone (User)
LED
System LED
Phone Max
Number
Max number of
UEs connected.
ON
ANY
ON
ANY
System config
error
Add cell
(reserved PSC
& low Tx
power).
ON
ANY
ANY
OFF
System (auto)
configuring
Autoconfiguration
using UE (PSC
selection) or
network
listening
(autoconfiguration or
selfoptimization).
ON
ANY
ANY
BLINKING
System OK
Auto
configuration
complete.
ON
ANY
ANY
ON
System OK
Backhaul
congestion
(BCR2.4
onwards)
System is in
service but has
detected
backhaul
network
impairments
that may impact
service.
ON
ANY
ANY
FAST
BLINKING
Engineer
indication
Refer to Error
Codes.
BLINKING
err bit 2
err bit 1
err bit 0
Notes:
1.
ANY indicates that the LED can be ON, OFF or BLINKING.
2.
System LED may also be referred to as Service LED.
3.
WAN (Network) LED may also be referred to as Connectivity LED.
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LED interpretation table when using the Iuh interface
The following table describes the possible states for each LED when the Small Cell is
using the Iuh interface to communicate with the Small Cell Gateway, that is,
BSR.enableIuh is set to false.
When BSR.enableIuh is set to false, the WAN LED follows a 3 step WAN connection
procedure and uses the WAN OK state.
State
Description
Power LED
WAN
(Network)
LED
Phone (User)
LED
System LED
Power off
Power off
OFF
OFF
OFF
OFF
Power on
Power on
ON
ANY
ANY
ANY
WAN error
IPSec tunnel
establishment
failure/released.
ON
OFF
ANY
ANY
WAN
connecting
(step 1 of 3)
IPSec tunnel
establishment
complete.
ON
SLOW
BLINKING
ANY
ANY
WAN
connecting
(step 2 of 3)
Small Cell
registration
complete.
ON
BLINKING
ANY
ANY
WAN
connecting
(step 3 of 3)
IuCS'
connection
establishment
complete.
ON
FAST
BLINKING
ANY
ANY
WAN OK
BVG DPAT
binding update
complete.
ON
ON
ANY
ANY
Phone not
detected
Last RRC
connection
release.
ON
ANY
OFF
ANY
Phone Detected
First RRC
connection and
IMSI in ACL.
ON
ANY
SLOW
BLINKING
ANY
Phone tx/rx
First CS/PS
RAB
establishment
complete.
ON
ANY
BLINKING
ANY
Phone max.
number
Max number of
UEs connected.
ON
ANY
ON
ANY
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State
Description
Power LED
WAN
(Network)
LED
Phone (User)
LED
System LED
System config
error
Add cell
(reserved PSC
& low Tx
power).
ON
ANY
ANY
OFF
System (auto)
configuring
Autoconfiguration
using UE (PSC
selection) or
network
listening
(autoconfiguration or
selfoptimization).
ON
ANY
ANY
BLINKING
System OK
Auto
configuration
complete.
ON
ANY
ANY
ON
System OK
Backhaul
congestion
(BCR2.4
onward)
System is in
service but has
detected
backhaul
network
impairments
that may impact
service.
ON
ANY
ANY
FAST
BLINKING
Engineer
indication
Refer to Error
Codes.
BLINKING
err bit 2
err bit 1
err bit 0
Notes:
1.
2.
System LED may also be referred to as Service LED.
3.
WAN (Network) LED may also be referred to as Connectivity LED.
Error codes
The following table describes the LED states for each possible error code:
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Error code
Power LED
WAN LED (error

bit 2)
WAN LED (error

bit 1)
System LED
(error bit 0)
Default generic
establishing IPSec
tunnel
BLINKING
OFF
OFF
OFF
Location check
failure
BLINKING
OFF
OFF
ON
Movement check
failure
BLINKING
OFF
ON
OFF
BLST failure
BLINKING
OFF
ON
ON
Temperature out of
range
BLINKING
ON
OFF
OFF
EAP-AKA
authentication
failure
BLINKING
ON
OFF
ON
USIM
authenication
failure
BLINKING
ON
ON
OFF
Boot loader validity

failure
BLINKING
ON
ON
ON
Default generic
download backhaul
indication
BLINKING
SLOW BLINKING
OFF
OFF
Default generic
download in
progress
BLINKING
SLOW BLINKING
BLINKING
OFF
Default generic
download
activation
BLINKING
ANY
OFF
BLINKING
Generic validity
failure
BLINKING
OFF
BLINKING
OFF
RF module tx
failure
BLINKING
OFF
BLINKING
BLINKING
Small Cell lock

down upgrade
BLINKING
BLINKING
BLINKING
BLINKING
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Board level self-test sequence
The following table describes the LED states that are visible during the Board level
self-test sequence (BLST):
Procedure
LED name
LED indication
Board Level Self Test (BLST)
POWER
BLINKING
POWER
OFF
WAN
BLINKING
WAN
OFF
SYSTEM
BLINKING
SYSTEM
OFF
PHONE
BLINKING
PHONE
OFF
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Overview
This topic describes the LEDS states on the V2 Small Cell devices.
Hardware LED interpretation table
The following table describes the possible states for each LED:
State
Description
Power LED
System LED
Phone (device)
LED
Power off
Power off
OFF
OFF
OFF
Power OK
Power on
ON
ANY
ANY
System Initializing
and registering with
gateway
System is
initializing, for
example: booting,
connecting, loading
data, registering
with the Small Cell
Gateway.
ON
BLINKING
BLINKING
System performing
auto-configuration
Registration with
Small Cell
Gateway
successful. Small
Cell is now
performing
auto-configuration /
network listening.
ON
BLINKING
OFF
System OK (In
Service)
System is ready to
provide service, or
is providing
service.
ON
ON
ANY
System Not in
Service (Needs
Operator
Intervention)
System cannot
achieve stable clear
state and provide
service.
ON
OFF
OFF
Phone: no active
users
Small Cell has no

active RABs.
ON
ON
OFF
Phone has active

user(s)
Small Cell has at

least one active
RAB.
ON
ON
ON
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State
Description
Power LED
System LED
Phone (device)
LED
Phone: maximum
number of users
active
All available RABs

on Small Cell are
active.
ON
ON
BLINKING
Backhaul congestion
(Small Cell 2.4
Onwards)
System is in service
but has detected
backhaul network
problems that may
impact service.
ON
OFF
BLINKING
Major hardware
fault (return to
supplier)
A major hardware
fault has occurred.
BLINKING
OFF
OFF
Location check
failure
Location Check has

failed
BLINKING
BLINKING
OFF
Movement check
failure
Movement Check
has failed
BLINKING
ON
OFF
while maximum
number of RABs
active.
Notes:
1.
2.
Phone (device) LED may also be referred to as 3G Mobile LED.
3.
System LED may also be referred to as Connectivity LED.
If a product variant is fitted with a second Ethernet port, a dedicated LED illuminates to
indicate that an Ethernet connection has been made to this port.
GPS localization process LED interpretation table
The following table describes the possible states for each LED during the GPS
localization process:
State
Description
GPS LED
System LED
Power off
No power
OFF
OFF
LED-gpsNotRequired
GPS Location Detection

is not required.
OFF
ANY
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State
Description
GPS LED
System LED
LED-gpsScanActive

is in progress.
BLINKING
ANY
LED-gpsHardwareFailure
GPS hardware has failed

or is not present when
is required.
OFF
LED-gpsLocationFailure
GPS Location has failed

to provide an accurate
location fix.
OFF
LED gpsLocationUnauthorised
System not in service
(needs operator
intervention)
GPS has provided an

accurate location fix,
which has failed the
authorization checks.
ON
OFF
LED-gpsLocationValid
System OK (in service)
(assuming other
initialization checks are
successful)
GPS has provided an

accurate location fix,
which has been accepted
as an authorized location
fix.
ON
ON
(depending on how other

implemented in relation
to GPS localization).
ANY
(if alternative location
checks may be used or if
GPS location checks are
disabled).
ANY
(if alternative location
checks may be used or if
GPS location checks are
disabled).
(assuming other
successful)
Notes:
1.
User Scenarios for V2 hardware LED indications

Scenarios for
Scenario descriptions
Power OK
1. User connects PSU to mains and to Small Cell. Power LED is ON.
Power off
1. User accidentally pulls PSU plug from mains. Power LED is OFF
(all LEDs are OFF).
2. PSU or PSU connector fails. LED is OFF (all LEDs are OFF).
System OK (in
service)
1. Small Cell has successfully booted, established tunnel, registered,

and is available for service. System LED is ON.
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Scenarios for
System initializing
1. Small Cell is establishing IPSec tunnel, or Registering with Small

Cell Gateway, or establishing IuCS connection, or performing
auto-configuration, or performing network listening: System LED
is BLINKING.
2. Small Cell is engaged in auto-configuration or self-optimization:
System LED is BLINKING.
3. Small Cell has succeeded in establishing IPSec tunnel after initially
failing to do so for longer than 10 minutes; system boot sequence
has resumed: System LED is BLINKING.
System not in service

(requires operator
intervention)
1. IPSec tunnel establishment has exceeded 10 minute time limit:

System LED is OFF
2. System has a configuration error: System LED is OFF.
3. Location Check or Movement Check failure.
4. System has detected connectivity problems to the CS core network.
Phone/device has
active user(s)
1. One or more users is successfully connected through the Small

Cell: Phone LED is ON.
2. Successful call handover from Small Cell 1 to Small Cell 2: Phone
LED on Small Cell 2 is ON.
3. Second and third authorized users make concurrent calls on a
closed or semi-open access Small Cell: Phone LED is ON.
Phone/device has
active user(s)
1. One or more users is successfully connected through the Small

Cell: Phone LED is ON.
2. Successful call handover from Small Cell 1 to Small Cell 2: Phone
LED on Small Cell 2 is ON.
3. Second and third authorized users make concurrent calls on a
closed or semi-open access Small Cell: Phone LED is ON.
Phone/Device has no
active user(s)
1. No users are taking service on the Small Cell (That is, there are no
active RABs): Phone LED is OFF.
2. Last authorized user has ended their call: Phone LED is OFF.
3. System shows ?System Initializing? indication: Phone LED is OFF.
4. System shows ?System requires operator intervention? indication:
Phone LED is OFF.
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Scenarios for
Phone/device: phone
has maximum
number of users
active
1. A 4-user Small Cell has three active RABs, and the Phone LED is
ON. A new user makes a call and a fourth RAB becomes active:
Phone LED BLINKS as long as four RABs are active.
Backhaul congestion
1. Small Cell has detected backhaul impairments that may impact user
service : Phone LED BLINKS and System LED BLINKS.
2. A home user with 4-user Small Cell sees Phone LED is BLINKING
and attempts a call. The home user may or may not be given
service, depending on which features are activated, how they are
configured, and whether or not a local macro cell is available. If
they are not given service, they may infer that this is due to
capacity issues on the Small Cell.
2. A home user may infer that impairments affecting calls during this
indication may be due to congestion in the backhaul. Possible call
impairments include dropped calls and poor voice quality It may be
possible for the user to request other users of the local network to
reduce network usage whilst a call is made.
The backhaul congestion may potentially be detected whilst the
System is Initializing, in which case the System initializing LED
indication takes precedence.
The Phone LED provides no indication of number of active users
during backhaul congestion. The Small Cell ensures that the Phone
LED indication is correct when the backhaul congestion state
changes to uncongested.
Major hardware
failure (return Small
Cell to supplier)
1. Small Cell detects RF module tx failure, or BLST failure: Power

LED is BLINKING, other LEDs are OFF.
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Overview
This topic describes the LED states on the V2.2 Small Cell devices.
V2.2 Small Cell Hardware LED interpretation table
The following table describes the possible states for each LED:
State scenario
Description
Power LED
Connection
LED
Service LED
Usage LED
Power off
Power off
OFF
OFF
OFF
OFF
Power on
Power on (and no
hardware faults
ON
ANY
ANY
ANY
System Initialization in
progress, not complete.
ON
SLOW
BLINKING
OFF
OFF
OFF
System
Initializing
(Red)
(Red)
(White)
System OK
(ready for use)
Initialization complete
and successful
ON
ON
ON
(Red)
(White)
(White)
One or more
calls or internet
connections in
progress
Device has at least one

active voice or mobile
data connection
ON
ON
ON
ON
(Red)
(White)
(White)
(White)
Maximum
number of
simultaneous
users reached
Maximum number of
simultaneous voice/data
connections is reached.
ON
ON
ON
(Red)
(White)
(White)
SLOW
BLINKING
Poor IP
connection
quality
indicator.
Backhaul Congestion
ON
ON
ON
ANY
(Red)
(Orange)
(White)
(White)
Radio
interference
detected
Radio interference
detected which is likely to
impact voice and data
quality. Service is
provided, but
performance may be
affected
ON
ON
ON
ANY
(Red)
(White)
(Orange)
(White)
(White)
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State scenario
Description
Power LED
Connection
LED
Service LED
Usage LED
IP connectivity
set up failed
Platform detects failure to

obtain IP address from
DHCP during setup
BLINKING
OFF
OFF
ON
Device IP
connection has
failed to reach
customer
network.
Platform detects failure to

resolve the IPsec tunnel
FQDN via DNS.
BLINKING
Authentication
with network
has failed
Platform detects
authentication failure via
Security Gateway.
BLINKING
Connectivity to
the network
concentrator
failed
Loss of connectivity to
the FGW
BLINKING
ON
(Red)
(Orange)
Network timing
not achieved in
device
Network timing not

achieved in device within
time limit.
BLINKING
ON
(Red)
(Orange)
Failed Location
Check
Failed any applied

location/movement
check.
BLINKING
ON
ON
(Red)
(Orange)
(Orange)
PPPoE
username or
password
invalid.
1. PPPoE fails: show

failure LED
indication while
DHCP attempt made.
If DHCP succeeds,
allow PPPoE failure
indication to be
overwritten by next
state
BLINKING
ON
ON
ON
(Red)
(Orange)
(Orange)
(Orange)
BLINKING
OFF
OFF
OFF
BLINKING
BLINKING
BLINKING
BLINKING
(Red)
(Orange)
(Orange)
(Orange)
(Red)
(Orange)
OFF
(Red)
ON
OFF
(Orange)
OFF
(Red)
ON
ON
(Orange)
(Orange)
OFF
OFF
OFF
ON
(Orange)
OFF
2. PPPoE fails and

DHCP fails maintain
PPPoE failure
indication on LEDs.
Small Cell
device has a
hardware fault
Hardware Fault
Over
temperature
Temperature exceeds
defined limit for
hardware
(Red
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2roubleshooting
T
procedures
Overview
Purpose
This chapter describes the troubleshooting procedures for Small Cell devices.
Contents
Small Cell remote troubleshooting procedure
2-2
2-7
2-11
2-16
Small Cell diagnostic
2-20
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Purpose
This procedure describes how to troubleshoot Small Cells from the HDM.
Before you begin
Wait at least 15 minutes after powering on the Small Cell.

Ensure that a W-CDMA 2100 Mhz capable mobile device is available.
Check that a DSL router (not a DSL modem) is installed.
Check that the DSL line is working properly.

Check that the Small Cell gateways are working properly.
Check the Small Cell is activated on the HDM.
Check the BSR.Lcell.operationalState state to determine whether the radio is

broadcasting. To do this, perform the following steps:
1. Click Manage from the Devices tab of the HDM GUI to manage the required
device
2. From the Queue Function tab, select Get Parameter Values, then find the
BSR.Lcell.operationalState
(Device.Services.BSR.1.Lcell.1.operationalState) parameter and
queue the function.

3. From the Device Data tab, check the value. Determine whether the value is
enabled.
Check the parameters relating to location lock and/or national location lock. To do
this, perform the following steps:
1. Click Manage from the Devices tab of the HDM GUI to manage the required
device.
BSR.lmcMFail (Device.Services.BSR.1.lmcMFail) parameter and queue
the function.
3. From the Device Data tab, check the value. If the value returned is true, the
Small Cell radio is failing because of the location checks of the Small Cell.
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Steps to perform remote troubleshooting

...................................................................................................................................................................................................
From the HDM, check the BSR.operationalState and BSR.administrativeState parameters. To do this, perform the following steps:
1. Click Manage from the Devices tab of the HDM GUI to manage the required device.
BSR.operationalState
(Device.Services.BSR.1.Lcell.1.operationalState) and
BSR.administrativeState
(Device.Services.BSR.1.administrativeState) parameters and queue the
function.
3. Check the value from Device Data tab.
...................................................................................................................................................................................................
2
If
Then
Else
The Small Cell parameter

values are as follows:
Continue.
Go to Steps to manage Small

Cell status from the HDM
(p. 2-4).
BSR.OperationalState is enabled
BSR.administrativeState is
unlocked.
...................................................................................................................................................................................................
Trigger a diagnostic test on the whole Small Cell equipment by setting

SetParameterValues (diagnose=true).
Get the result of the diagnostic in the diagnoseBSRAdditionalText variable, by
entering the following command: GetParameterValues(diagnoseBSRAdditionalText).
If
Then
Else
The diagnostic result shows

errors.
Follow up the Small Cell

diagnostic using the Small
Cell diagnostic
(p. 2-20) procedure.
Continue.
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4
If
Then
Else
The Small Cell is running

properly.
End of procedure.
Continue with the Small Cell

on-site troubleshooting
(p. 2-7) procedure.
E...................................................................................................................................................................................................
N D O F S T E P S
Steps to reboot Small Cell
This procedure is part of the Steps to perform remote troubleshooting

(p. 2-3) procedure. It is not a standalone procedure.
...................................................................................................................................................................................................
Reboot the Small Cell from the HDM. To do this, perform the following steps:
1. Click on Manage on the Devices tab of the HDM to manage the required device.
2. From the Queue Action tab, select Reboot and Reboot Action.
Result: The Small Cell reboots.
...................................................................................................................................................................................................
When the Small Cell has rebooted and the radio is working:
If
Then
Else
The LED states indicate a

fault.
Go to Steps to perform LED

troubleshooting (p. 2-11).
Go to Step 1 of the Steps to

perform remote
troubleshooting
(p. 2-3) procedure.
E...................................................................................................................................................................................................
N D O F S T E P S
Steps to manage Small Cell status from the HDM
This procedure is part of the Steps to perform remote troubleshooting

...................................................................................................................................................................................................
Check the BSR.administrativeState of the Small Cell on the HDM.
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If
Then
Else
The BSR.administrativeState is locked.
Set BSR.administrativeState
to unlocked from the HDM:
Continue and check the
1. From the Devices tab of the

HDM GUI, click Manage to
manage the required device.
the Small Cell.
BSR.OperationalState of
2. From the Queue Function tab,

select Set Parameter Values, then
find the BSR.administrativeState (Device.Services.
BSR.1.administrativeState)
parameter and queue the

function.
3. from the Device Data tab,
change the value to unlocked .
If the BSR.administrativeState
status is still locked, continue with
the Small Cell on-site
troubleshooting (p. 2-7) procedure.
...................................................................................................................................................................................................
Check the BSR.OperationalState of the Small Cell on the HDM.
If
Then
Else
The BSR.OperationalState is disabled.
From the HDM, reboot the Small Cell.

To do this, perform the following steps:
The BSR.OperationalState is
enabled, which indicates that the
radio is on.
1. From the Devices tab of the HDM,

click on Manage to manage the
required device.
2. From the Queue Action tab, select
Reboot and Reboot Action.
Continue and check the

BSR.AvailabilityStatus of the
Small Cell.
If the BSR.OperationalState is still

disabled, continue with the Small
Cell on-site troubleshooting
(p. 2-7) procedure.
...................................................................................................................................................................................................
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If
Then
Else
BSR.AvailabilityStatus has
Follow the troubleshooting procedure

available on the HDM.
The BSR.AvailabilityStatus is 000000000

(inService), which means
the Small Cell is available for
service.
one of the following values:
000000001 (inTest)
000000010 (failed)
000000100 (powerOff)
000001000 (offLine)
000010000 (offDuty)
000100000 (dependency)
001000000 (degraded)
010000000
(notInstalled)
100000000 (logFull)
Go to Step 3 of the Steps to

perform remote
troubleshooting
(p. 2-3) procedure.
E...................................................................................................................................................................................................
N D O F S T E P S
....................................................................................................................................................................................................................................
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Purpose
This procedure describes how to perform on-site troubleshooting.

Before you begin

Ensure that a W-CDMA 2100 Mhz capable mobile device is available.

Check the access to the technical room (for example, DSL router).
Get the IP address of the Small Cell Gateway.
Get the DNS server name.
Steps to perform on-site troubleshooting

...................................................................................................................................................................................................
Check if PS and CS call service is working over the selected Small Cell on-site.
If
Then
Else
you are not able to make PS

or CS calls
For Metro Cell - Outdoor, go

to Steps to perform power
injector troubleshooting
(p. 2-8).
Check with HDM personnel

the status of the Small Cell.
For Metro Cell - Indoor, go to

Step 2 of this procedure.
From the Manage page on the

HDM GUI, send a connection
request to the device.
Go to Step 3 of this
procedure.
...................................................................................................................................................................................................
Determine whether the Ethernet LED at the Small Cell is ON or OFF.

If the Ethernet LED is OFF, check the Ethernet cable that connects the Small Cell to the
router and replace it, if needed.
If the problem is not resolved, contact next level of support.
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3
If
Then
Else
The connection request fails

and the status of the Small
Cell on the HDM indicates a
problem.
Go to Steps to perform Small

Cell connectivity

properly.
End of procedure.
E...................................................................................................................................................................................................
N D O F S T E P S
Steps to perform power injector troubleshooting
This procedure is part of the Steps to perform on-site troubleshooting

(p. 2-7) procedure. It is not a standalone procedure and is only valid for Metro Cell Outdoor.
Perform the following checks in the power injector technical room:
...................................................................................................................................................................................................
Check the power on the Ethernet cable from the power injector to the Small Cell.
...................................................................................................................................................................................................
Check the power on the power outlet of the power injector.

...................................................................................................................................................................................................
Check the LEDs on the power injector.

...................................................................................................................................................................................................
4
If
Then
Else
The LEDs are ON for the

power injector and Ethernet
cable.
Go to Steps to perform Small

Cell connectivity
Replace the power injector if

faulty.
Replace the Ethernet cable
between the Small Cell and
the power injector if faulty.
Replace the power outlet of
the power injector if faulty.
If the problem is not resolved,
contact next level of support.
E...................................................................................................................................................................................................
N D O F S T E P S
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Steps to perform Small Cell connectivity troubleshooting
This procedure is part of the Steps to perform on-site troubleshooting

...................................................................................................................................................................................................
Connect a laptop to the network through an Ethernet cable.

...................................................................................................................................................................................................
Ping the IP address of the NTP server.

If
Then
Else
There is a successful response

from the NTP server.
Continue
Contact next level of support.
...................................................................................................................................................................................................
From the command window on a Windows PC, enter the a

nslookup initial-ipsecrouter.XXX.com command to check the IP address of the
IPSec router.
Where: XXX represents the domain name.
If
Then
Else
The above command works.
You are able to connect to the

IPSec router and DNS Server.
Continue.
...................................................................................................................................................................................................
Determine whether the link between the Small Cell device and the Small Cell gateway is
operational, by checking the following:
For V1.x Small Cell devices, check the WAN (network) LED.
For V2 Small Cell devices, check the System LED.
If
Then
Else
The LED is OFF, it indicates

that there is no connection.
Continue.
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Check the DSL service availability.

If
Then
Else
The DSL service is available.
End of procedure.
Replace the Small Cell

hardware.
E...................................................................................................................................................................................................
N D O F S T E P S
....................................................................................................................................................................................................................................
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Purpose
This procedure describes the actions to perform according to the LED states of V1.x
Small Cell devices.
Before you begin

Ensure a W-CDMA 2100 Mhz capable mobile device is available.

LED states can be checked remotely.
Steps to perform LED troubleshooting

...................................................................................................................................................................................................
Compare the LED states of the Small Cell device you are troubleshooting to the LED
states in LED states for V1.x Small Cell devices (p. 1-2).
...................................................................................................................................................................................................
If
Then
Else
The Power LED is ON.
Continue.
Go to Steps to check LED

power (p. 2-12).
...................................................................................................................................................................................................
3
If
Then
Else
The WAN (Network) LED is

ON.
Continue.

WAN (Network) (p. 2-13).
...................................................................................................................................................................................................
4
If
Then
Else
The System LED is ON.
Continue.

System (p. 2-14).
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5
If
Then
Else
The Phone (User) LED is ON.
Continue.
Device is idle or has no

active calls (LED is
OFF). Continue.
Device is configuring
(LED is blinking).
Continue.
...................................................................................................................................................................................................
Check with HDM personnel the status of the Small Cell.

If
Then
Else
The status of the Small Cell

on the HDM indicates a
problem.
Go to Steps to perform
(p. 2-7).

properly.
E...................................................................................................................................................................................................
N D O F S T E P S
Steps to check LED power
This procedure is part of the Steps to perform LED troubleshooting (p. 2-11) procedure.
It is not a standalone procedure.
...................................................................................................................................................................................................
1
If
Then
The Power LED is OFF.
Perform the Small Cell on-site

The Power LED is BLINKING.
Reboot the Small Cell on-site.
...................................................................................................................................................................................................
2
If
Then
The Power LED is ON after the reboot.
Go to Step 3 of the Steps to perform LED

....................................................................................................................................................................................................................................
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If
Then
The Power LED is still BLINKING or OFF

after the reboot.
Perform the Small Cell on-site

E...................................................................................................................................................................................................
N D O F S T E P S
Steps to check LED WAN (Network)
...................................................................................................................................................................................................
1
If
Then
The WAN (Network) LED is OFF.
A technician must go on-site.

The technician must check the Ethernet cable
between Small Cell and the DSL router.
The cable must be replaced if necessary.
Go to Step 2 of this procedure.
The WAN (Network) LED is BLINKING

SLOW.
The IP communication establishment is in

progress. Wait until it ends (about 5 minutes).
If the LED is still BLINKING SLOW, contact
next level of support.
...................................................................................................................................................................................................
2
If
Then
The WAN (Network) LED is ON after the

cable replacement.

The WAN (Network) LED is still OFF after

the cable replacement.
Call next level support for DSL link

troubleshooting.
E...................................................................................................................................................................................................
N D O F S T E P S
....................................................................................................................................................................................................................................
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Steps to check LED System
...................................................................................................................................................................................................
1
If
Then
The System LED is OFF.
There is a system configuration error.

Reboot the Small Cell from the HDM. To do
1. Click on Manage on the Devices tab of the
HDM to manage the required device.
2. From the Queue Action tab, select Reboot
and Reboot Action.
The System LED is BLINKING SLOW.
A software upgrade or an auto-configuration

process is in progress.
Wait until it ends (about 15 minutes).
The System LED is BLINKING FAST.
There are backhaul network impairments that

may impact service.
...................................................................................................................................................................................................
2
If
Then
The System LED is ON after the reboot.

The System LED is still OFF after the reboot.
...................................................................................................................................................................................................
3
If
Then
The System LED is ON at the end of the

upgrade or auto-configuration process.

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If
Then
The System LED is still BLINKING SLOW at

the end of the upgrade or auto-configuration
process.

and Reboot Action.
...................................................................................................................................................................................................
4
If
Then

The System LED is still BLINKING SLOW or

OFF.
E...................................................................................................................................................................................................
N D O F S T E P S
....................................................................................................................................................................................................................................
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Purpose
This procedure describes the actions to perform according to the LED states of V2 Small
Cell devices.
Before you begin

Ensure a W-CDMA 2100 Mhz capable mobile device is available.

LED states can be checked remotely.
Steps to perform LED troubleshooting

...................................................................................................................................................................................................
Compare the LED states of the Small Cell device you are troubleshooting to the LED
states in LED states for V2 Small Cell devices (p. 1-8).
...................................................................................................................................................................................................
If
Then
Else
The Power LED is ON.
Continue.
Device has a major hardware

fault. (LED is BLINKING).
...................................................................................................................................................................................................
3
If
Then
Else
The System LED is ON.
Continue.

System (p. 2-14).
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4
If
Then
Else
The Phone (Device) LED is

ON.
Continue.
Device is idle or has no

active calls (LED is
OFF). Continue.
Device has maximum

number of RABs active
(LED is blinking).
Continue.
...................................................................................................................................................................................................
5
If
Then
Else
the Small Cell device has an

LED for GPS.
procedure.
procedure.
...................................................................................................................................................................................................
6
If
Then
Else
The GPS LED is OFF.
One of the following scenarios

applies:
Continue.
GPS Hardware has failed or is

not present when GPS Location
Detection is required.
GPS Location has failed to

provide an accurate location fix.

The GPS LED is ON and the
System LED is OFF.
GPS has provided an accurate

location fix, which has failed the
authorisation checks.
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...................................................................................................................................................................................................
Check with HDM personnel the status of the Small Cell.

If
Then
Else
The status of the Small Cell

on the HDM indicates a
problem.
Go to Steps to perform
(p. 2-7).

properly.
E...................................................................................................................................................................................................
N D O F S T E P S
Steps to check LED System
...................................................................................................................................................................................................
1
If
Then
The System LED is OFF.
There could be a system error or backhaul

network problems.
and Reboot Action.
The System LED is BLINKING.
A software upgrade or an auto-configuration

process is in progress.
Wait until it ends (about 15 minutes).
...................................................................................................................................................................................................
2
If
Then

The System LED is still OFF after the reboot.
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...................................................................................................................................................................................................
3
If
Then
The System LED is ON at the end of the

upgrade or auto-configuration process.

The System LED is still BLINKING at the end

of the upgrade or auto-configuration process.

and Reboot Action.
...................................................................................................................................................................................................
4
If
Then

The System LED is still BLINKING or OFF.
E...................................................................................................................................................................................................
N D O F S T E P S
....................................................................................................................................................................................................................................
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Diagnostic result summary
After the end of the Small Cell diagnostics, the parameter BSR::diagnoseBSRAdditionalText contains the result of the check.
You can read the result summary from the HDM via the following TR-069 command:
GetParameterValues(diagnoseBSRAdditionalText)
The diagnoseAdditionalText field is populated for a diagnose action as follows:
executing <timestamp>
pass <timestamp>
fail <cause> <timestamp>
If <cause> has one of the following values:
Diagnostic test incomplete to timeout of the diagnose action
BSR not operational
LCell not operational
Then send a technician to the site.

If <cause> has one of the following values:
BSR Gateway not operational
Voice gateway not operational
Packet gateway not operational
SCTP not operational
Then continue the troubleshooting procedure on the Small Cell gateways of the cluster.
BSR diagnostic data
The Small Cell also provides diagnostic data for the following processes and activities in
the Diagnostics Results file.
Stack dumps of recent core files (/var/crash/)
Log/trace data and call failure report information

System event history data (/var/log/)
CPU/memory error log (/var/log/)
Detection of Small Cell tampering
Diagnostic results file
The diagnostic results are in a text file. This file is in a zipped file located on the Small
Cell in the folder: /var/log/diagnostics. It can be retrieved by using SFTP from the SCMS.
....................................................................................................................................................................................................................................
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The zipped file contains the following files:

File type
contents of /var/log/ directory including all
trace, log, messages, historical fault list files
and any dumped back trace buffer
File description
fault log HFL.txt
error log Error.log
system logs messages.x, where x represents 1,
2 and so on.
pramfs trace files
code trace (ct) logs
bsrsavestate.tgz files (Crash reports should be
included in the bsrsavestate if present)
cdbs and ipsec.conf
cdb files - bulkcm.cdb, StaticBulkcm.cdb ipsec

files - ipsec.conf, ipsec.dyn.conf,
ipsec.nullts.conf
current mount points
mountPoints - file system mounting

information
GDF version (/proc/cmdline)
Gdf - generic data file
Disk space (used/free)
Small Cell file space used and available
dmesg
Dmesg (the kernel ring buffer)
Config Spec from fpu1.vx (as per 'appver' )

command
appverOutput - Clearcase config spec fpu1.vx

for determining code branches/labels used for
Small Cell subsystems
tmp/tids
tids - task ids
cat /proc/net/sctp/*
sctpStatus - SCTP status
ip addr; ip route; ip neigh; ip xfrm state; ip

xfrm policy
ipStatus - IP status
uptime
uptime - time the load was up running
netstat -an
netstatOutput - NET statistics
$APP/utils/programMOD -s
programMODOutput - board image file

versions, etc.
/mnt/mainfs/local/startup.script
default Small Cell trace level, settings
/mnt/mainfs/etc/*
ssh_host-dsa*, etc. - host/dsa key files
$APP/utils/crcProt
crcProtOutput - CRC port mapping, errors
cat /mnt/mainfs/.GENERIC_TO_TRY
/mnt/mainfs/.GENERIC_TO_RUN
GENERTIC_TO_RUN, GENERTIC_TO_
TRY
/mnt/mainfs/etc/rc.local
Environment vars
....................................................................................................................................................................................................................................
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....................................................................................................................................................................................................................................
File type
File description
ramConsole
ramconsole - RAM console : initialised new

ring buffer
radio ntp logs
ntp.conf.tmp - NTP configuration
....................................................................................................................................................................................................................................
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Glossary
...................................................................................................................................................................................................................................
Numerics
3G
Third Generation
...................................................................................................................................................................................................................................
BCR
BSR Cluster Release

BSG
BSR Signalling Gateway

BSR
Base Station Router

...................................................................................................................................................................................................................................
CLI
Command Line Interface

CPU
Central Processing Unit

CS
Circuit Switched
...................................................................................................................................................................................................................................
DNS
Domain Name Server

DSL
Digital Subscriber Line

...................................................................................................................................................................................................................................
GDF
Generic Data File

GSM
Global System for Mobile Communications

....................................................................................................................................................................................................................................
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Glossary
....................................................................................................................................................................................................................................
GUI
Graphical User Interface

...................................................................................................................................................................................................................................
HDM
Home Device Manager

...................................................................................................................................................................................................................................
IP
Internet Protocol
...................................................................................................................................................................................................................................
LED
Light Emitting Diode

...................................................................................................................................................................................................................................
NTP
Network Time Protocol

...................................................................................................................................................................................................................................
OLCS
Online Customer Support

...................................................................................................................................................................................................................................
PC
Personal Computer
PS
Packet Switched
...................................................................................................................................................................................................................................
SCMS
Small Cell Management System

SCTP
Stream Control Transmission Protocol

SFTP
Secure File Transfer Protocol

SSH
Secure Shell
....................................................................................................................................................................................................................................
GL-2
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Glossary
....................................................................................................................................................................................................................................
...................................................................................................................................................................................................................................
TR-069
The CPE WAN management protocol defined by the DSL Forum.

...................................................................................................................................................................................................................................
W-CDMA
Wideband Code Division Multiple Access
....................................................................................................................................................................................................................................
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Glossary
....................................................................................................................................................................................................................................
....................................................................................................................................................................................................................................
GL-4
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Issue 2 July 2012
Index
A additional information, vi
................................................................................................
................................................................................................
B BLST
................................................................................................
LEDs, Small Cell V1.x, 1-7

board level self-test sequence
LEDs, Small Cell V1.x, 1-7
intended audience, v
L LED power checks, 2-12
LED System checks, 2-14, 2-18

LED troubleshooting, 2-11, 2-16
................................................................................................
LED WAN (Network) checks, 2-13
C conventions used, vi
LEDs
................................................................................................
board level self-test sequence, Small Cell V1.x, 1-7
D document
error codes, Small Cell V1.x, 1-5
how to use, vi
GPS localization process, Metro Cell V1.x, 1-9
references, vi
states, 1-8, 1-13
revision history, v
states, Metro Cell V2.x, 1-8
document support, vii

................................................................................................
E error codes
Small Cell V1.x, 1-5

................................................................................................
G GPS localization process
LED states, 1-9

................................................................................................
H how to comment, vii
how to order, vii
states, Small Cell V1.x, 1-2, 1-4

states, using Iu', 1-4
states, using Iuh, 1-2
states, V2.2 devices, 1-13
................................................................................................
N new in this release, v
................................................................................................
O on-site troubleshooting, 2-7
................................................................................................
P prerequisite knowledge, vi
................................................................................................
R reason for revision, v
....................................................................................................................................................................................................................................
IN-1
401-387-076 Release 2.4.1
Issue 2 July 2012
Index
....................................................................................................................................................................................................................................
reboot Small Cell

how to, 2-4
related information, vi
remote troubleshooting, 2-2
................................................................................................
S Small Cell connectivity troubleshooting
how to, 2-9

Small Cell power injector troubleshooting
how to, 2-8
Small Cell status
from HDM, 2-4
supported systems, v
................................................................................................
T technical support, vii
troubleshooting
on-site, 2-7
remotely, 2-2
using LEDs, 2-11, 2-16
....................................................................................................................................................................................................................................
IN-2
401-387-076 Release 2.4.1
Issue 2 July 2012

401387076R2.4.1 - V1 - Alcatel-Lucent 9364 Metro Cell Indoor and Outdoor - Troubleshooting

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Use pursuant to applicable agreements

Use pursuant to applicable agreements

Reason for reissue

New in this release ......................................................................................................................................................................... vv

How to use this document

Conventions used .......................................................................................................................................................................... vi

LED state descriptions

V1.x Small Cell LED troubleshooting procedure

Small Cell diagnostic ............................................................................................................................................................ 2-20

About this document

The purpose of this document is to provide the troubleshooting procedures that an

The reissue reasons are:

Reason for reissue

New in this release

The audience for this document is:

Operations and maintenance personnel

About this document

How to use this document

It is recommended that readers become familiar with:

The technical description of the Metro Cell device

File and directory names

graphical user interface text

Text that is displayed in a graphical user

A value that the user supplies.

Command names that the user types

Text that the user types or selects as input to a

Text that a system displays or prints

Indicates a key combination on the keyboard.

Indicates a directory path or a file name.

Indicates that this word is a GUI or CLI

IP reference, reference number

Related document that is referenced in the

About this document

1-888-582-3688 (for the United States)

About this document

LED state descriptions

LED states for V2 Small Cell devices

LED states for V2.2 Small Cell devices

LED state descriptions

LED states for V1.x Small Cell devices

LED states for V1.x Small Cell devices

LED state descriptions

LED states for V1.x Small Cell devices

ANY indicates that the LED can be ON, OFF or BLINKING.

System LED may also be referred to as Service LED.

WAN (Network) LED may also be referred to as Connectivity LED.

LED state descriptions

LED states for V1.x Small Cell devices

LED interpretation table when using the Iuh interface

LED state descriptions

LED states for V1.x Small Cell devices

ANY indicates that the LED can be ON, OFF or BLINKING.

System LED may also be referred to as Service LED.

WAN (Network) LED may also be referred to as Connectivity LED.

LED state descriptions

LED states for V1.x Small Cell devices

WAN LED (error

WAN LED (error

Boot loader validity

Small Cell lock

LED state descriptions

LED states for V1.x Small Cell devices

Board level self-test sequence