Sample CV for Project Manager for Elevator Business

Senior Project Manager(R&D)/Maintenance Development Manager(Service Elevator Business)

Professional summary:
-

Total experience of 12+ years in elevator industry

Senior project manager in R&D with 4+ years of experience in developing /implementing new
products for India market
Worked closely with stake holders in China, USA, Finland and India
New product release manager with 2+ years of experience in coordinating and ensuring the
agreed product releases are available in market for sales
Worked along with India Business team and APM business team
Worked as Maintenance Development manager with 4 years of experience in
developing/implementing Modular based maintenance methods(MBM) for elevators,
escalators, Customer related processes (complaint handling, cold call visit, Net promoter Index),
implementing new processes in Kone Customer care center and spares management
Worked closely with Maintenance Operations team in Germany, Finland, APM.
Worked as a commissioning engineer for major projects like DMRC
Worked as Technical Support Engineer for New Elevator, Service Elevator businesses

Business expertise in New product Development, Commissioning/Installation and Maintenance

business.
Successfully developed new products for volume segment, mid segment and products for repair
business
Had done certification from IIL on Project management and MSP
Successfully implemented many new processes (like MBM) in all frontlines across India
Successfully brought the Kone, India Customer Care center to 2nd position in Kone Global ranking
Had done certification on Six Sigma Green Belt

Had completed Leadership Experience Program (LEX) meant for Hi-Potentials in Kone and presented a
business project to CEO of Kone and SVPs
Had strong customer relationships and won many customer appreciations
Education:
Degree
Master of
Engineering
Bachelor of
Engineering

Course
Power Systems
Electrical
Engineering

College/University
Regional Engineering
college,
College
of Engineering,
Madurai

Score
8.36 GPA

Year of passing
2002

71.35%

2000

Professional Experience:
Organization
Kone Elevators India
Kone Elevators India
Kone Elevators India

Kone Elevators India

Designation
Sr.Project Manager
Product release
Manager
Maintenance
Deveopment
Manager
Technical support
Engineer North
and East region

Location
Chennai,India
Chennai,India

Duration
Aug-2010 to till date
Apr-2012 to till date

Chennai,India

Apr-2006 to Sep-2010

Chennai,India

Apr-2002 to Mar-2006

Product Development Summary:

Market
India

Project Type
Role/Designation
Implementation Sr. Project Manger
in Supply line

Project
NMono

India

Developing
Sr. Project Manger
product /
Implementation
in Supply line
Developing
Sr. Project Manger
product /
Implementation
in Supply line

Green Galaxy

Developing
Sr. Project Manger
product /
Implementation

India

India

Drivers
Cost, Visuals,
Eco/space
efficiency
Cost, Visuals

Duration
Nov 10Sep-12

IMono

Cost, Visuals,
Eco efficiency

Nov 13Mar-15

Olympus ERD

Cost

Nov 13Sep-14

Nov 12Sep-13

in Supply line
India

Implementation Sr. Project Manger

in Supply line

NMini

Cost, Visuals,
Eco/space
efficiency

Nov 10Sep-12

Professional Resposibilties:
-

As a Senior Project Manager was responsible to ensure the following things are done

Preparation of the Project Management plan.

Preparation of the Quality, Safety, Resource, Time, Scope, Risk management plans.
Use Kone Way standard methodologies to implement the project which is in line with PMI
Understand the project requirements and agree the specification with stake holders
Identify different needs of the stake holders from the project and get result providers
commitments
Integrating the team for meetings with respective stake holders for discussions
Agree on the cost targets required by business and followup the cost levels in each milestones,
identify risks, make action plans and discuss in the steering
Having a weekly followup and status update to key stake holders
Present the status of the project in monthly business steering meetings and escalate the
criticalities and support needed
Follow up the deliverables to be completed in Time and quality
Follow standardized process in the organization to handle the project
Agree on the source plan, rampup/ rampdown plan with Sourcing, SQM
Agree on the manufacturing targets, processes with factory team and work closely with
respective stake holders
Agree on the quality targets and ensure that Technology, Quality, Reliability reviews are done in
each mile stone and targets are met at the end of the project
Agree on installation, maintenance process needs, productivity targets and involve respective
stake holders in each stage to verify and validate the targets
Ensure the training on product, methods are planned and effectively done
Ensure that the needed sales, installation, maintenance documents are created
Ensure that the sales tools, marketing materials are created
Appraise the associates and address the concerns accordingly.

As a Product release manager was responsible to

-

Agree the release contents with business team and category teams
Followup the progress of items agreed for release and discuss in the PD rush meetings
Identify risks and support needed for release and discuss it in the business steering team
Ensure that necessary sales tools are ready by the release
Impart sales training to sales force in front line and head office sales support team

As a Maintenance Development manager, I had achieved

-

Implementing Modular Based Maintenance process for Elevators, Escalators across India
Analyzed Net promoter index audit results and proposed actions plans to SEB Director
Improved the Kone India Customer center ranking to 2nd position in Global ranking
Implemented many process changes in KC3 reporting module
Developed a tool for managing spare parts in head office, front line

Key Initiatives
performed
Implementation of
Modular based
maintenance method

Role/Designation

How

Result

ManagerMaintenance
Development

LIS/operator was
improved and
preventive
maintenance quality
improved

Analysing NPI results

and making action
plan for imp

ManagerMaintenance
Development

MBM-2 was a global project. I

had made a detailed study on the
process, did pilots in few
branches (chennai, Bangalore)
and feedbacks were
implemented. Then MBM-2 was
rolledout across the country. We
had made audit norms and it was
back reported in a online tool
Customer loyalty survey is been
done now every year. During my
tenure, I used to go thro the
feedbacks from customers ,
identify areas of improvement
and present that to SEB director.

Implementation of
predictive
replacement in Delhi
Metro Elevators

ManagerMaintenance
Development

Improving Kone
Customer care centre
performance

ManagerMaintenance
Development

DMRC is a strategic customer for

Kone in India. I had discussed
with Global maintenance
support team in getting life time
of components and mapped
those wrt to differet
starts/equipment in DMRC. Clear
check list were made wrt to each
elevators and it was
implemented. Based on the
wornout details of it, life time
was fine tuned again to reduce
material consumption
Kone has a outsourced call
centre which needs to be
operated for 24x7. I had visited
weekly to this centre to discuss,
audit the calls and understand

Some key changes like

restructuring of service
teams, improving
spares availability,
communicating the
service visit in advance
to avoid missed visits
were made. Now KEI is
is on top with good NPI
score
Improvement in Quality
by reducing callouts
and increase in
customer satisfaction

I had initated trainings

about elevators,
process trainings to
agents. We had made
audits from recordings

the gaps eg., training needs,

attritions, process gaps etc.

Service Quality
improvement of
equipments in DLF,
Gurgaon

ManagerMaintenance
Development

DLF is one of the startegic

customer. When we had issues
in meeting the performance
requirements, I was deputed
there for 6 months to take care
of DLF exclusivelly. I was
managing the team of route
supervisors, technicians and
providing training, handling
customer issues, analysisng the
callouts, making action plan
and implementing it.

and address the issues

to service provider and
to the agents. Also
process changes made.
Finallly we could bring
the KC3 global audit
ranking to 2nd from 9th
in 2010
Team competency
was improved and
personally I improved
my leadership skills.
Actions initiated were
apprecitaed by both
customer and our MD

As a Technical support Engineer, I had achieved

Commisioning more than 100 elevators in Delhi Metro Rail Project in Line1, 2 and 3. I was
appreciated by DMRC Consultant Mr. O.H. Pandey and our MD
Commisioned elevator in SHAR, Shri Hari Kotta which is been used for Rocket launching
Provided technical support for Kolkata, Delhi, Gurgaon and Noida frontlines