A

SYNOPSIS
On
A Detail Study of Job Satisfaction of employees at CARE Hospital, Nagpur
A report submitted to Rashtrasan Tukdoji Maharaj Nagpur University, in partial
fulfilment of the award of the degree of Bachelor of Business Administration, Specialization
in Human Resources Management

For the Academic Session 2012-2013

Submitted By:

Miss. ASHWINI D. RANGARI

BBA-III
Under the Guidance of:

Dr. RAJESH TIMANE

B.E., M.B.A., B.J., Ph. D.

DHANWATE NATIONAL COLLEGE

DNC Campus, Congress Nagar, Nagpur-440012

Chapter 1
Introduction of topic
Job satisfaction in regards to ones feeling or state of mind regarding nature
of their work. Job can be influenced by variety of factors like quality of ones relationship
with their supervisor, quality of physical environment in which their work, etc.
Positive attitude towards job are equivalent to job satisfaction where are
equivalent to job satisfaction where as negative attitude towards job has been defined
variously from time to time. In short job satisfaction is a persons attitude towards job.
Employee satisfaction is the terminology used to describe whether employee are
happy and contended and fulfilling their desires and need of work. Many measures
purport that employee motivation, employee goal achievement and positive employee
morale in the workplace.
According to Pestonejee, Job satisfaction can be taken as a summation of
employees feeling in four important areas. These are:1. Job-nature of work (dull, dangerous, interesting), hours of work, fellow workers,
opportunities on the job for promotion and advancement (prospects), overtime
regulations, interest in work, physical environment, and machines and tools.
2. Management- supervisory treatment, participation, rewards and punishments,
praises and blames, leaves policy and favouritism.
3. Social relations- friends and associates, neighbours, attitudes towards people in
community, participation in social activity scalability and caste barrier.
4. Personal adjustment-health and emotionality.
Job satisfaction benefits the organization includes reduction in complaints and
grievances, absenteeism, turnover, and termination; as well as improved punctuality
and worker morale. Job satisfaction is also linked with a healthier work force and has
been found to be a good indicator of longevity.
Job satisfaction is not synonyms with organizational morale, which the possessions of
feeling have being accepted by and belonging to a group of employees through
adherence to common goals and confidence in desirability of these goals.
Morale is the by-product of the group, while job satisfaction is more an individual state of mind.

Definition of Job Satisfaction

Different authors give various definitions of job satisfaction. Some of them are taken from the
book of D.M. Pestonjee Motivation and Job Satisfaction which are given below:
Job satisfaction is defined as a pleasurable, emotional, state resulting from appraisal of ones
job. An effective reaction to ones job.
Views of Different author on job satisfaction:-

(1)-Weiss
Job satisfaction is general attitude, which is the result of many specific attitudes in three areas
namely:
Specific job factors
Individual characteristics.
Group relationship outside the job.

(2)-Blum and Naylor

Job satisfaction is defined, as it is result of various attitudes the person hold towards the job,
towards the related factors and towards the life in general.

(3)-Glimmer
ob satisfaction is defined as any contribution, psychological, physical, and environmental
circumstances that cause a person truthfully say, I am satisfied with my job.

Factors deciding Job Satisfaction

Job satisfaction is really a big factor for a professional because it brings employment
while working which in turns brings happiness in life.
Hertzberg, Maslow, Peterson and Calwell in 1957 reviewed more that 150 studies
and various job factors of job satisfaction. These

The way the individual reacts to unpleasant situations,

The facility with which he adjusted himself with other person

The relative status in the social and economic group with which he identifies himself

The nature of work in relation to abilities, interest and preparation of worker

Security

Loyalty

Hertzberg, Maslow, Peterson and Calwell in 1957 reviewed more than 150 studies and listed
various job factors of job satisfaction. These are briefly defined one by one as follows:

1. Working conditions
This includes those physical aspects of environment which are not necessary a part of the
work. Hours are included this factor because it is primarily a function of organization,
affecting the individuals comfort and convenience in much the same way as other physical
working conditions.

2. Wage and salaries

This factor includes all aspect of job involving present monitory remuneration for work done

3. Opportunities for advancement

It includes all aspect of job which individual sees as potential sources of betterment of
economic position, organizational status or professional experience.

4. Security
It is defined to include that feature of job situation, which leads to assurance for continued
employment, either within the same company or within same type of work profession.

5. Company & management

It includes the aspect of workers immediate situation, which is a function of organizational
administration and policy. It also involves the relationship of employee with all company
superiors above level of immediate supervision.

6. Social aspect of job

It includes relationship of worker with the employees specially those employees at same or
nearly same level within the organization.

7. Communication
It includes job situation, which involves spreading the information in any direction within the
organization. Terms such as information of employees status, information on new
developments, information on company line of authority, suggestion system, etc, are used in
literature to represent this factor

Importance of studying Job satisfaction in a

Health Care Institution
Hospitals personnel have difficulties in meeting the needs of their
patients of their own needs are not met; therefore hospital managers have responsibility
to both staff and patients. According to the literature job satisfaction in health care
organisations work arrangements to possibility to participate activity in the decisionmaking process; effective communication among staff and supervisors and to be able to
express freely ones opinion. Collective problem solving and the attitude of management
are also important to the satisfaction of the employees.
Job satisfaction can be increased by attending to motivating factors,
such as making work more interesting, requiring more initiative, creativity and planning.
This is especially relevant when budget constraints limit increases to pay and benefits.
Managers who grapes the importune of factors, affecting the well-being of staff are more
likely to gain improved performance from the various groups of hospital staff. It is of
almost importance to seek the opinion of employees and include them in decisionmaking and problem solving process. This will improve satisfaction among the
employees and make them feel that they are part of organisation.

Chapter 2
Rationale Behind the Study
I choose this topic because every organization have right to know about
their employees likes or dislikes. Job satisfaction means to know that the wether
employees are happy and contended and fulfilling their desires and needs of work.
Many measures purport that employee motivation, employee good achievement and
positive employee morale in the workplace.
Job satisfaction can be taken as a summation of employees feeling s in
four important areas:
1. Job-nature of work (dull, dangerous, interesting), hours of work, fellow workers,
opportunities on the job for promotion and advancement (prospects), overtime
regulations, interest in work, physical environment, and machines and tools.
2. Management- supervisory treatment, participation, rewards and punishments,
praises and blames, leaves policy and favouritism.
3. Social relations- friends and associates, neighbours, attitudes towards people in
community, participation in social activity scalability and caste barrier.
4. Personal adjustment-health and emotionality.

Chapter 3
Importance of proposed Topic
Job satisfaction benefits the organization includes reduction in complaints
and grievances, absenteeism, turnover, and termination; as well as improved
punctuality and worker morale. Job satisfaction is also linked with a healthier work force
and has been found to be a good indicator of longevity.

Chapter 4
Research Methodology
Research refers to a search for knowledge. It is a systematic method of collecting and
recording the facts in the form of numerical data relevant to the formulated problem and
arriving at certain conclusions over the problem based on collected data.
According to Clifford Woody, Research comprises defining and redefining problems,
formulating hypothesis or suggested solutions: collecting, organizing and evaluating
data: making deductions and reaching conclusions: and at last carefully testing the
conclusions to determine whether they fit the formulating hypothesis.
Research can be defined as the manipulation of things, concepts or symbols for the
purpose of generalizing to extend, correct or verify knowledge, whether that knowledge
aids in construction of theory or in the practice of an art

A)

Objectives of the study

To study the level of job satisfaction among the employees of CARE

hospital.

To study the methods of measuring job satisfaction of CARE hospital.

To know about the problems perceived by the employees in the hospital

To collect the data and to put up a fact based conclusion.

B)

Hypothesis

The Employees of hospital are satisfied with their work.

Employees are Satisfied with implementation of rules and regulation.
Employees of are satisfied with the freedom given to them by management.

C)

Tools for Data Collection

There are two types of data collection namely primary data collection and secondary data
collection.

Primary Data
The primary data is defined as the data, which is collected for the first time and fresh in
nature, and happen to be original in character through field survey.
Primary data collection, you collect the data yourself using methods such as interviews
and questionnaires.

Secondary Data
In research, Secondary data is collecting and possibly processing data by people other than the
researcher in question. Common sources of secondary data for social science include
censuses, large surveys, and organizational records. In sociology primary data is data you have
collected yourself and secondary data is data you have gathered from primary sources to create
new research. In terms of historical research, these two terms have different meanings. A
primary source is a book or set of archival records. A secondary source is a summary of a book
or set of records.

Chapter 5

Data analysis and interpretation: The data interpretation

can be done after analysed.

Chapter 6

Conclusions: Based on the interpretation

Chapter 7

Suggestions/recommendations:
Based on the results obtained.

BIBLIOGRAPHY
BOOKS

Finemann- A Psychological Model of Stress and its application to managerial

unemployment, Human relations, 1979.

Ahuja. K.K- Industrial psychology and organizational behavior, Khanna publishers,

New Delhi, 1991.

Bajpai, B.L. (1992). Stress management. Financial Express, Bombay, June.

Organizational Behavior Stephen P. Robbins

Websites:www.hrmguide.com

Chapter 8

Plan of Work
Year: 2012-13.
months.
Months

Time Duration: 4
Work

October

First to choose the specialization subject, topic

for the project report and company for the
research on the project report.
Collecting the information through the
secondary data collection: such as, books,
website, etc.

November

First to meet the company manager and the

permission will be taken to meet their
employees personally for the information of a
company.
Collecting the primary data of organization
through the informal interviews, their opinion,
etc.
To fill out the questionnaire forms from the
employees of the company.etc.

December

To collect all the information and arrange in a

systematic matter.
To create or to work on a project report.

January

To finalized the project from the HODs.

Printing and Binding work.

Chapter 9

CHAPTERIZATION OF FINAL PROJECT REPORT

1) Introduction to the topic

2) Company Profile.
3) Research Methodology.

Objectives of the study.

Hypothesis of the study

Sample Design

Tools for data collection

4) Data analysis and Interpretation

5) Findings of the study
6) Conclusions
7) Recommendations & Suggestions.
8) References
9) Annexure.
Questionnaires
Bibliography