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SYNTHESE
AVANTAGES ET INCONVENIENTS
DE LA PLUS GRANDE LIBERTE DE COMMUNIQUER
La multiplication de moyens privs et en dotation de communication bouleverse
un champ qui tait traditionnellement contrl par linstitution. Avec le courrier
comme seul moyen de communication pendant longtemps, linstitution pouvait
contrler la fois le flux (elle tait matre de la distribution) et le contenu (elle
pouvait intercepter les lettres) des informations changes. La gnralisation des
tlphones (a fortiori avec les portables personnels) rend ces moyens de contrle
caduques.
Les avantages dcoulant dune plus grande libert de communiquer lemportent
largement sur les inconvnients. En effet, lchantillon plbiscite cette libert accrue
de communiquer en affirmant quelle :
amliore le moral des troupes. Ce rsultat est conforme ceux obtenus par
des recherches antrieures (notamment celles de David Segal sur les forces de
maintien de la paix au Sina et des sociologues amricains pendant la guerre
du Vietnam) ;
renforce la cohsion de groupe. Ce rsultat est plus surprenant car les activits
de communication sont par dfinition individualistes ;
augmente lefficacit personnelle.
[3]
[4]
RECOMMANDATIONS
Leffort dquipement en NTIC doit tre poursuivi et acclr. Le dveloppement
dInternet doit tre li la demande et faire lobjet denqute de besoin (le taux
dquipement en France est relativement faible).
On sait que la faible quantit des quipements est en partie due leur cot lev.
Pour pallier ce problme, le ministre devrait tudier la possibilit de recourir
des systmes de donation de la part dentreprises et de collectivits publiques.
Les ingalits daccs et dutilisation doivent tre corriges parce quelles risquent
dengendrer, terme, de srieuses frustrations. Une solution consisterait accorder
tout militaire deux communications gratuites par semaine (dure dterminer), le
reste tant sa charge selon ses moyens et sa disponibilit.
Il est ncessaire de mesurer rgulirement lindice de satisfaction sur les moyens
de communication. Cela devrait faire lobjet de questions incluses dans lenqute
"moral" du Centre des Relations Humaines.
Il est galement indispensable de bien grer les attentes des personnels en dtaillant
ce quoi ils peuvent/doivent sattendre en arrivant sur un thtre doprations ;
en continuant dinformer les soldats sur les ressources dont ils disposent pour les
aider en cas de problme.
!!!!!
Fondation pour la Recherche Stratgique
[5]
EXECUTIVE SUMMARY
This study examines how soldiers in the French 35me Rgiment dInfanterie (35th
Infantry Regiment) communicated with family during the units (third) deployment
to Kosovo during Operation TRIDENT in February-June 2002. More specifically,
the study examines how different communication technologies and methods
affected individual morale and unit cohesion. Until quite recently, deployments
essentially cut French soldiers off from their home base for the duration of their
mission. Deployed soldiers were only linked to the rear by a slow and irregular
mail system and not necessarily predictable access to telephones. The information
revolution has dramatically altered this reality. During Operation TRIDENT in
Kosovo, for example, many soldiers deployed with (their own) portable phones
and could communicate with their families virtually as they wished. There was
also (at least some) access to the internet, French Army provided telephones for
morale purposes and other official phone systems, in addition to the traditional
mail system.
The French defense staff commissioned this study to gain a perspective on how
these dramatic changes might be affecting personal moral and unit cohesion, and
to identify potential future actions in French military policy due to these changes.
The study builds on a survey of 300 soldiers (both enlisted and officers), conducted
during a week-long visit to the 35me Rgiment dInfanteries home base in
January 2003. The survey had both multiple choice sections and free commentary
sections. The survey response was 100%, as it was an ordered event, although
the researcher strove to emphasis that all responses were anonymous. A large
share wrote substantial commentaries in the survey. The researcher also conducted
interviews with soldiers and officers during that week.
THE CONTEXT
These survey results and their implications for the French Army cannot be
isolated from the context of technological developments and the operational
experience of the surveyed regiment. Re technologies, the portable telephone has
Fondation pour la Recherche Stratgique
high penetration in France. Internet access is growing, but remains behind that of
the United States. Little of that internet access is currently with wireless systems.
Wireless computing network systems that are likely to emerge in coming years
could change the role of the internet in personal communications just as the
portable telephone has revolutionized them already.
While many of those surveyed had other operational, deployed experience, this
study (and responses) focused on Kosovo operations. By this 2002 deployment,
Kosovo represented a relatively stable and well-established peace support operation
with essentially no active combat operations. Related to portable telephones, the
portable telephone network operates effectively basically throughout the French
sector and uses the same technological system used in France (and essentially all
of Europe). Deployments to more intensive combat operations or areas with
significantly different communications infrastructures could modify some of the
conclusions re this study.
[6]
RECOMMENDATIONS
To capture and expand the benefits that new communications technologies provide
in terms of morale, the French military should:
Improve access to communications tools
! Purchase more equipment (telephones, computers, internet connections)
! Facilitate access (especially computers with internet access)
! Reduce costs (through subsidies, negotiated contracts, otherwise)
Accelerate internet access and connections deployment with forces
! Consider access for morale purposes.
! Examine internet access by soldiers families.
[7]
[8]
!!!!!