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CHENGZHAO TANG

__________________________________________
1146 Colby Avenue
Winnipeg, Manitoba
R3T 2P2
204.292.9166
tcz110@msn.com

Objective: I am seeking career employment in an entry-level position


where I can learn new and valuable applicable skills over time
and continue to grow personally and professionally within a
thriving company structure.

LEADERSHIP, MANAGERIAL, CUSTOMER –CLIENT SERVICE

➢ participated in ongoing sales and service training focusing on customer


service, up-selling and product knowledge
➢ completed a variety of operating reports related to invoicing, inventory
management and sales activities
➢ excellent interpersonal, listening and customer service skills
➢ handled all customer related concerns in a professional manner,
guaranteeing the customer-client leaves on a positive note
➢ performed guest admittance responsibilities and related activities
necessary to ensure customer-client satisfaction
➢ supervise all front-house staff, ensuring staff job performances with
the highest quality
➢ performed opening and closing procedures: including locking up;
computer operations shut-down; balancing cash floats; and completing
required and necessary documentation
➢ actively interact with customer-client base ensuring a pleasant, quality
experience: prompt food orders and timely service

CREATIVITY & ORGANIZATIONAL

➢ worked and thrived under stressful situations in a fast paced


environment
➢ excellent organizational, problem solving, task planning and time
management skills
➢ prepared job postings: maintained job posting books and job posting
board; prepared and distributed follow-up packages to employers
➢ offered quality and knowledgeable service regarding the preparation
and care of fresh food to be served
➢ computer trained in various programs

ACHIEVEMENTS
➢ promoted to Assistant Manager within 6 months of being hired as
serving personnel
➢ promoted to Assistant Manager within 3 month period while
simultaneously completing university education
➢ assisted with the development of a new employee training and
orientation manual
➢ promoted to part-time manager while attending university
➢ oral and written language fluencies in English, Chinese and Japanese

PERSONAL ATTRIBUTES

➢ punctual, reliable and responsible


➢ confident, loyal, dedicated and committed
➢ respectful ,honest and polite
➢ courteous towards others with an ability to interact effectively with
people of diverse backgrounds
➢ motivated, focused, and hardworking, will work long hours
➢ ability to work in fast paced environment to meet deadlines
➢ strong work ethic, committed to task completion
➢ neat and organized
➢ quick learner and like learning new things to expand my knowledge
base
➢ adaptable and will take initiative
➢ good sense of humor
➢ work well interdependently (team) as well as independently

WORK HISTORY and EXPERIENCE

January 2007- January 2010 CULTURES RESTAURANT Winnipeg


GENERAL MANAGER
POLO PARK & ST.VITAL CENTER

Sept 2007 – Jan 2008 PALATAL BBQ Winnipeg


ASSISTANT MANAGER

January 2007 – June 2007 HI-BRIDGE CONSULTING CORP Winnipeg


BEER SAMPLER

Sept 2003 – Sept 2007 RIVER MANDARIN RESTAURANT Winnipeg


ASSISTANT MANAGER

VOLUNTEER HISTORY and EXPERIENCE

Summer 2004 + 2007 QUALITY ASSURANCE BUREAU


Wuhan, China
ASSISTANT INVESTIGATOR

PERSONAL ACTIVITIES AND INTERESTS


Taek wondo (red belt)
martial arts, body building, swimming, diving, soccer, walking
food handling; prep and cooking
reading: Asian history, fantasy

EDUCATION University of Manitoba


Bachelor of Arts Degree (2007)
Economics (major)
Asian Studies (minor)

REFERENCES

Patrick Tang Cultures Restaurant 204.510.2255


Owner

Susan Cheung Palatal BBQ Restaurant 204.292.9620


Owner

Kenny Lee Hi-Bridge Consulting Corp 204.295.8668


Assistant Manager

Hu Wang River Mandarin Restaurant 204.284.8963


Owner

Xiaorong Chen Quality Assurance Bureau 86.027.62337051


Chief Investigator of Wuhan
chenxiaorong_698@hotmail.com