S.M.A.R.T.

Service Material and Reference Tips

Product: LCD

Date: 2/4/2011

Models: 40SL412U, 46SL412U, 55SL412U

Doc Ref/File: SMART2011-LCD116 Rev1
Purpose: The purpose of this document is to give the service provider
troubleshooting information designed to expedite the diagnosis and service
process to modular/sectional level for Toshiba products.
[The information contained within the document will evolve over time so a version number has
been indicated in the document name. The servicer should always use the latest version
available.]

Table of Contents
Section I

Chassis Layout and Plug Location

Chassis and Plug layout..................................2
Interconnect....................................................3

Section II

Modular Troubleshooting Flowcharts ***

Dead Set.........................................................4
Video Problems..............................................5
Backlight Troubleshooting .............................6
Audio Problems..............................................7

Section III

Diagnostic Aids
Firmware Upgrades.........................................8
Factory Mode...................................................9

***Always check for firmware upgrades before troubleshooting unit.

Feedback: Please provide any comments or suggestions about this document

to VPTechnicalSupport@tais.toshiba.com When commenting,
please provide the document and version number on all
correspondence.

2011 Toshiba America Information Systems Inc.

SMART2011-LCD116 Rev.1

Page 1 of 9

40SL412U

P803
CN1
CN1
P802

CN3
CN2
CN4

P801

CN5

SMART2011-LCD116 Rev.1

Page 2 of 9

40SL412U
Interconnect

P803
LED Supply to Driver PCB
1. VLED 24V
2. VLED 24V
3. VLED 24V
4. VLED 24V
5. VLED 24V
6. BL Gnd
7. BL Gnd
8. BL Gnd
9. BL Gnd
10. BL Gnd
11. NC
12. BL On 3.26V
13. NC
14. PWM (Dimming) .7-3.2V

P
8
0
2

LVDS

C
N
3

CN1
Speakers
Pins 18 TO 21

CN1
120uf
63v X 4

Power Supply

LED
Driver
PCB + = 35V X 4

+ +
C
9
5

C
9
2

C
9
1

C
9
4

C
N
2

LED Supply

P801

C
N IR
4

Power Supply In/Out

12V Panel Power
1. Gnd.
2. Gnd.
3. 24Va >
Key
4. 24Va >
Pin 1
5. Gnd.
Flow <-out >-in
6. Gnd.
7. Gnd
** Indicates Standby
8. 12V Vcc >
9. 12V Vcc >
10. NC
11. 5V >**
12. 5V >**
13. PWR On 3.3V <
14. ACD 4.95V >**
C
15. Dimming .7-3.2V <
N
16. BL On 3.26 V <

Touch
Panel

AC In

Main
SMART2011-LCD116 Rev.1

Page 3 of 9

DEAD SET

Dead Set
(No Sound and
No Picture or No
power LED)

The power LED on this model can

be adjusted to the off position and
should not be a deciding factor
when troubleshooting a dead set.

Yes

Yes

Yes

Suspect a
problem with the
Main module.

Does
The 12 volt
source appear at
pins 8 and 9 of CN2
when the on/off
button is
pressed?

Does
a 3.3 volt on/off
signal appear at
pin 13 of CN2 on the main
module when the on/off
button is
pressed?

Is
5 VDC present
at pins 11 and 12 of CN2
on the main module when
AC is
applied?

No

Suspect a problem with

the standby 5 volt supply
on the power supply
module.

No

No

Suspect a
problem with
the power supply
module.

No

Does
a 4.9 volt AC
detect signal appear at
pin 14 of CN2 on the main
module when AC is
applied?

Yes

Suspect a problem
with the SYSCON
circuit located on the
Main module.

SMART2011-LCD116 Rev.1

Page 4 of 9

NO VIDEO
Examples
No or distorted
video

Replace
the LCD display
panel. ***

YES

NO

Use backlight
troubleshooting
flowchart.

Does
the back light function
normally when the unit
is turned on?

YES

Is
the screen
discolored or does it
have streaks and dark
areas on the
screen?

*** Warranty Authorization required

if display is replaced in warranty
Go to www7.toshiba.com for
instructions.

This signal viewed from the twisted cable

pairs at the LVDS connectors while
referencing cold ground. If no Scope is
available, in some cases, a small DC voltage
change can be detected using a DVM at one
side of the twisted pair while referencing cold
ground. To measure this, select an unused
input of the TV. After observing the voltage
level, press the menu button. The voltage
level should increase slightly indicating
probable main board operation.

NO

YES

Replace
the Main
Module.

When
the input button
is pressed on the
receiver or remote, is
the on screen
display clear and
normal?

YES

NO

Are the 12
volt sources present
at pins 8 and 9 of CN2
on the main
module?

Check for LVDS activity at the LVDS

output(s) on the main PCB.
(CN1 on 40 inch model) If it is present,
suspect a problem with the display panel.
If it is not present, replace the
main PCB.
SMART2011-LCD116 Rev.1

NO

Suspect the
power supply
module.

Page 5 of 9

No backlight
operation.

NO

NO

Suspect the
main module.

Does the
backlight on signal (3.26v)
appear at pin 16 of CN2 on
the Main PCB shortly after the
unit is powered on?

BACKLIGHT
TROUBLESHOOTING

Does
the back light on
signal (3.26v) appear
at pin 12 of P803 on the
Power PCB shortly after the
unit is
powered
on?

YES

NO

YES

Is 24
volts present
at pins 1-5 of P803,
on the power
PCB?

Suspect the
power supply
module.

YES

Replace the
LCD display
panel.

*** Warranty Authorization required if

display is replaced in warranty Go
to www7.toshiba.com for instructions.

SMART2011-LCD116 Rev.1

Page 6 of 9

NO AUDIO

No Audio

NO

NO

YES

Problem
solved.

Does
upgrading the
firmware restore
audio?

Is audio missing
on all sources?

NO
YES

Replace the
Main module

Using
the remote or
the manual keyboard,
access the menu to assure
the input selection is a known
good source.
Will this restore
audio?

YES

Problem
solved.

YES

Does
the
power supply
generate both
supply voltages on the
main PCB (12 VDC
at pins 8 and 9 and 24V at
pins 3 and 4) of CN2)
when the unit is
turned
on?

NO

Replace the
power supply
module.

SMART2011-LCD116 Rev.1

Page 7 of 9

2011 Firmware Update for 40SL412U, 46SL412U, 55SL412U

The installation process is simple; however, please read all of the following instructions and notices prior to
installation. This software update is intended solely for use with the TOSHIBA Models indicated above.

Notice(ReadPriortoBeginningtheSoftwareUpgrade)
The following events may interrupt the upgrade process and result in an inoperative unit.
1) DO NOT unplug the Power Cord during the software update procedure.
2) Avoid loss or interruption of power during the software update procedure.
3) DO NOT Press the power button on the unit during the software update procedure.
If you are experiencing problems or have further questions:
Customers should contact Toshiba Customer Service at 800-631-3811.
Toshiba Authorized Service Providers should contact Toshiba Technical Support Group.

UsethefollowingproceduretoupdatetheTelevisionsoftwareversion:
1) Place the TV receiver in the On position (any Channel or input is ok).
2) Insert a USB Flash Drive with firmware copied to the drive into the rear side port marked USB
just below HDMI-3 input.
3) After a few seconds the update screen will appear as shown in Figure 1. Use the left and right
arrow buttons of the remote to highlight the Yes selection. See Figure 2.
4) Press the Enter button to begin the firmware update. A status screen will display as shown in
Figure 3. DO NOT POWER OFF OR PRESS ANY KEY ON THE REMOTE CONTROL UNTIL AFTER COMPLETION OF THE
UPDATE!!! DO NOT REMOVE USB FLASH DRIVE UNTIL INSTRUCTED IN STEP 6!!!

Figure1Figure2

Figure3Figure4

5) The firmware update is complete when the display shows a Success screen as shown in Figure 4.
6) Remove the USB Flash Drive from the TV receiver. Momentarily remove AC power from the set by
unplugging the AC power cord. Firmware updating is now complete. Plug TV back into AC power.
TOSHIBA AMERICA INFORMATION SYSTEMS INC.
1420-B Toshiba Dr.
Lebanon, TN 37087
www7.toshiba.com

2011 Toshiba America Information Systems Inc.

Firmware Update 2011

SMART2011-LCD116 Rev.1

Page 8 of 9

Factory Mode
The factory mode, necessary adjustments, and update procedures shown below can be
accessed in this unit using the supplied remote control transmitter.

To enter the factory mode, you must press Left Arrow (<), then Exit, then

Enter within approximately two seconds. To end this function, press exit or simply
turn the television off.
Notice the addition of a Touch Key Pad Adjust feature in this model. This is for
the purpose of adjusting the power LED intensity. It must be accessed in the
Factory Mode as indicated above.

SMART2011-LCD116 Rev.1

Page 9 of 9