Documente Academic
Documente Profesional
Documente Cultură
P. Crosby
W.Edwards Deming
Joseph Juran
Kaorv Ishikawa
Genichi Taguchi
Shigeo Shingo
Quality
Definition:
solution is to be found
Inspection is to be carried out with quality building approach
Error free habits are to be practiced
Instructions and motivation should be effective
According to him
Education
Training
Commitment
He proposed
According to him
He recommends:
According to him
He put forth the following principles for achieving quality:
Zero defect
Employees want
Recognition
Responsibility
Quality
Quality Control
Quality Assurance
Quality Management
ISO System
Basic Concepts of Quality
Importance of Quality
products
QC involves operational techniques and activities aimed at
Monitoring a process
Eliminating causes of unsatisfactory performance
There are three stages for making the quality product related to
quality assurance
Design stage
Manufacturing stage
Quality Assurance
Is a systematic set of operating procedures
Documented
Implemented
Maintained
Strategic planning
Allocation of resources
Differences
Quality Management
Quality Assurance
Objectives
Elements
Management responsibility
organization
Quality policy is viewed for continuous suitability
Quality Systems
Procedures
Machines
Instructions etc
Top management should establish and maintain a quality system in
requirements
Contact review
Design control
The management
defined
and
input requirements
Document control
Purchasing
Purchaser-supplied product
Process control
principal stages
Receiving
In process
Final
The records of these inspection and tests will be then objective
evidence of product quality
Measuring instruments
Test equipments
Corrective action
Storage
Packaging
Delivery
Quality records
Record document
Training
Servicing
Performing Services
Statistical techniques
process
Standard:
Definition:
Safety Standards
6
IS 13999:1990
End use
IS 14000:1990
IS 14001:1990
Designers/developers
Production
Installation
Servicing etc
IS 14002:1990
IS 14003 :1990
IS 14004:1990
Indian standard
characteristics
IS 13999:1990
IS 14000:1990
IS 14001:1990
Characteristics
IS 14002:1990
IS 14003:1990
IS 14004:1990
Evolution
ISO
Evolution
Its members come from over 130 national bodies
In 1972, BSI UK published BS4 891
A guide to quality assurance
This standard was used as basic guidance for companies
Adopted in 1987
Agreed by more than 100 countries
Made prerequisite for global competition
Characteristics
system
It is a documentation oriented system
First party
A firm audits itself against ISO 9000 standards
Second party
A customer audits its supplier
Third party
ISO 9000:
ISO 9001:
Production
Installation
ISO 9003:
Model for quality assurance in final inspection and test
ISO 9004:
Contractual situations
ISO:9000 Certification
Benefits
markets
It provides a climate for consistent improvement in quality
It reduces wastage and repairs
It
It
It
It
Ability
Credibility
Expertise
The number of customers will increase by international recognition
Drawbacks
A companys dedication and will to improve are the key function for
success
Unless carefully planned, the system can become non cost effective
Beneficiaries
international
markets
Today more than 45 countries worldwide have got ISO 9000
certification
About 3000 Indian companies have been awarded ISO 9000
certification
Apart from manufacturing sectors, service sectors are also getting
ISO 9000 certifications
ISO:9000 Series
Some Indian industries having ISO certification
Why 5-S
Dr Deming has said
We shall try and develop an environment in which the employees
The employees spend more time in the factory /office than with
their families daily given day
Equation:
Hence:
For Employees:
To
To
To
To
To
- (seiri)
- (seiton)
- (seiso)
- (seiketsu)
- (shitsuke)
It
It
It
It
5-S Movement
This means:
Means
Getting rid of
Waste
Grime
Foreign matter
It is a form of inspection
Standardization Means
Wash rooms/toilets
Canteens
Kitchen
Identify 5 S areas
Maintain punctuality
Benefits:
Nice to work in a
Clean
Beautiful
Reduction in errors/defects
Lesser accidents