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207-467-9129 Phone
Kennebunk, Maine 04043
chpsecretarial@roadrunner.com

PROFILE: 25+ years experience in diverse industries including: medical & health care/pharmaceutical fields, real
estate, consumer package goods, advertising, legal, insurance, banking, and hospitality fields. Major strengths
include creative and strategic mind with the ability to set vision. Also organization and planning skills, superb writing
abilities (emphasis on proper English language usage, punctuation and correct spelling), ability to multi-task and
complete assignments and projects in timely fashion and to meet deadlines. Experience includes completion of major
projects for clients of Fortune 500 and major corporations. Great importance placed on integrity, honesty and ethics
in all client relationships.

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CHH PP SSEECCRREETTAARRIIAALL &
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MIIN SEERRVVIICCEESS
Kennebunk, ME 1992-Present
Owner/Operator
Provide word-processing, desktop design, bookkeeping (A/R & A/P), and administrative services to clients, including
businesses as well as individuals. Scope of work includes, but is not limited to:

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Professional, distinctive Accounts Payable Brochures
Resumes Accounts Receivable Business Cards
Reports Maintain Records Announcements
Letters/Correspondence Billing Specialty Invitations
Direct Mailings Bill Paying Personalized Greeting Cards
Charts Checking Account Personalized Stationery
(Numerical/Statistical) Reconciliation Flyers
Documents Filing Creative Letterheads & Logos
Databases/Mailing Lists Maintaining filing systems Digital Photography
Mass Mailings Maintain documents for tax Full Color Printing
Specialty Projects reporting purposes Full Color Scanning
Cover Letters Maintain account balances Full Color Copying

SEMINARS/PROFESSIONAL TRAINING:
York County Community College – Digital Imaging (2008); Advanced Digital Imaging (2009) – College Credit
Courses with concentration in Adobe Photoshop and Adobe Illustrator
Art Institute of Pittsburgh Online – Semester in Digital Design (2008)
Career Track Seminars – “How to Design Eye-Catching Brochures, Newsletters, Ads & Reports” 1995
Skill Path Seminars – Microsoft Office; Business Writing Skills Workshop
Fred Pryor Seminars – Microsoft Office
University of Southern Maine - (Portland, ME) - Microsoft Office
York County Technical College – Introduction to Microsoft Word; Advanced Word
Kennebunk Adult Education – Lotus 1-2-3; Word Perfect; Microsoft Word; Excel for the Workplace; Word for the
Workplace; Advanced Word for the Workplace; Digital Photography
Wells Adult Education - Principles of Real Estate; Microsoft Office
ABC Computer Training – Microsoft Access; One-on-one tutoring in Microsoft Word 2002

RECOGNITIONS/AWARDS:
“Outstanding Employee” - Windows on the Water 2001
“15 Years of Gracious Service” - Windows on the Water 2001
“International Who’s Who of Entrepreneurs” - C H P Secretarial Services - 1996 Edition
“Outstanding Employee” - Windows on the Water 1994
“Noted Employees of the Year” - Manpower, Inc. Annual Honorary - 1981
“Broker of the Month” - Century 21 (Stoneham, MA) 1979

SOFTWARE EXPERTISE: MSWord/Quicken/MSPublisher/Adobe Photoshop & other graphical & digital

imaging software/internet and email programs.
EDUCATION:
CARDINAL CUSHING COLLEGE Brookline, MA 1971
AS/Medical Secretarial Sciences

CONTINUING EDUCATION:
WELLS-OGUNQUIT ADULT ED Wells, ME 1985
Pre-Licensing Real Estate Course
State of Maine

NORTH SHORE COMMUNITY COLLEGE Beverly, MA 1980

Principles of Real Estate Appraisal

LEE INSTITUTE OF REAL ESTATE Brookline, MA 1978

Pre-Licensing Real Estate Course
Commonwealth of Massachusetts

FAIRFIELD UNIVERSITY Fairfield, CT

Business Management 1973
Personnel Management 1973

PROFESSIONAL LICENSES:
Licensed Real Estate Broker – Commonwealth of Massachusetts 1978-1985
Associate Real Estate Broker/Inactive Status – State of Maine 1985-1999

MEMBERSHIPS:
Kennebunk/Kennebunkport Chamber of Commerce - Member
National Association of Female Executives - Member

OTHER EXPERIENCE:
WINDOWS ON THE WATER RESTAURANT Kennebunk, ME June 1985-Mar 2007
Noted Five~Star Restaurant - Acclaimed in “Down East”, “Gourmet”, “Wine Spectator”, and “Yankee” magazines, as
well as having received numerous reviews, awards and accolades.
Bookkeeper/Administrative Assistant/Hostess
In this position, assumed multiple responsibilities:
Bookkeeper:
• Responsible for completing daily, weekly, monthly sales reports. Also verification of waitstaff’s daily cash
deposits and finding waitstaff errors. Complete and make daily bank deposit.
• Conceived idea for and created comprehensive report of sales history of the business from opening day of business
to the present. Updated report on a monthly basis to reflect latest sales figures and also to highlight best months
and years in the business’ history. This report kept track of customer counts, sales and check averages from
month-to-month and year-to-year. As well as updating report on monthly basis, also performed year-end update of
report to reflect position of that year’s sales in ranking order from first year of business. This report became relied
upon by owner and management to help in preparing new budgets for coming year and in making projections for
anticipated business figures for upcoming months.
• Responsible for all cash and accounts receivables coming into business. This included responsibility for all billing
and record keeping of accounts from local inns, individual patrons with account privileges and private party
billings.
• Complete and make daily bank deposit.
Administrative Assistant:
• Composed and handled mailings of letters and correspondences from Owner to generate new business for
restaurant.
• Wrote and sent out letters for Owner to local Inns thanking them for past business and encouraging their continued
patronage of the restaurant.
• Designed and maintained database of names and addresses of over 1,700 individual entries. From this database,
approximately 300-400 birthday and anniversary cards were mailed out monthly with promotional incentives for
guests to visit “Windows on the Water”.
• Designed and developed customized menus for special functions and private parties. Designed birthday and
anniversary cards with restaurant logo for monthly mailings to database list of frequent diners.
• Designed special occasion flyers, brochures, “table tents”, and holiday flyers encouraging guests to frequent the
restaurant and informing patrons of upcoming events and holiday celebrations.

Hostess/Floor Manager:
• Greet and seat guests and attend to guests’ comfort and enjoyment.
• Act as liaison between management and guests in meeting guests’ special requests, complaints, suggestions, etc.
and take up special issues with management. Also advise waitstaff of VIP guests in the restaurant and advise them
of parties to whom VIP treatment and consideration is to be given.
• Create pleasant and welcoming atmosphere for guests to experience upon entering restaurant.
• Answer phones and took reservations for dining guests and large group functions.
• Responsible for ensuring building, cash and equipment were secure and everything was locked and turned off at
end of evening when performing “Closing” function.

MANPOWER, INC. Reading, MA 1979-1980

Executive Secretary to Office Director
Responsibilities included typing, compiling sales sheets and data, as well as general secretarial duties. Also went out
on various temporary Manpower assignments.

CENTURY 21 REAL ESTATE Stoneham, MA 1978-1979

Licensed Real Estate Broker
Responsible for listing, showing and selling real estate properties.

STATE STREET DEVELOPMENT COMPANY Boston, MA 1977

Executive Secretary to General Partners

GETMANN & JUDD, INC. Wilton, CT 1976

Executive Secretary to President/CEO

RICHARDSON-VICKS, INC. New York, NY/Wilton, CT 1974-1975

(Formerly Richardson-Merrill, Inc.)
Executive Secretary to Advertising Director/Merrill International Division

SCHICK ELECTRIC CO. Westport, CT 1974

Executive Secretary to Public Relations Director

FAIRFIELD UNIVERSITY/GOLDMARK COMMUNICATIONS, INC. - “New Rural Society” Project

Stamford, CT 1973
(Dr. Peter C. Goldmark - President of CBS Laboratories from 1954 until 1971. Chief Television Engineer for CBS
and helped develop the LP record. Under Goldmark’s direction, CBS Laboratories invented more than 160 devices or
processes in the field of acoustics, television, phonograph recording and film reproduction. In 1971 he retired from
CBS to form Goldmark Communications, a subsidiary of Warner Communications, in order to “fulfill the promise of
telecommunications as the instrument for social change” and in conjunction with Fairfield University and HUD
started what became known as the “New Rural Society” Project.) Executive Secretary to
Project Directors
Worked directly with Dr. Peter Goldmark, noted scientist and telecommunications pioneer, and project administrators
on Fairfield University’s Extension Branch Project under auspices of HUD and Goldmark Communications, Corp. on
visionary “brainchild project”, the “New Rural Society”.

ST. ELIZABETH’S HOSPITAL Brighton, MA 1972

Administrative Assistant/Secretary to Director of Neurology Department
Responsible for full operation of busy Neurology practice of Head of Neurology Department and Assistant for this
well-known hospital. Responsibilities included booking patient appointments, compiling and keeping records and
patient charts, billing - including patient accounts, Medicare, Medicaid and all third party insurance claims.

NORWALK HOSPITAL Norwalk, CT 1971

Medical Records Transcriptionist
Responsibilities included transcribing medical records, operation reports, discharge summaries and medical notations
from dictaphone machine.