SPi Global

From Wikipedia, the free encyclopedia

SPi Global

Type

Public under ePLDT (NYSE: PHI)

Industry

Business Process Outsourcing

Customer Relationship Management
Customer Interaction Services
Call Center Consulting
Content Solutions
Healthcare Services

Founded

1980

Headquarters

Makati City, Philippines

Number of

Operating in 30 locations

locations
Area served

North America, Europe, Asia-Pacific

Key people

Maulik Parekh
President & CEO, SPi Global
Maria Cecilia Ampeloquio
Chief People Officer
Kumar Subramaniam
Chief Finance Officer
Patrick Santos
Chief Information Officer
Ryan Laureano
Chief Administrative Officer and General
Counsel
Celeste Ilagan

Senior Vice President, Marketing and External

Affairs
John ODonnell
President, SPi Healthcare
Ratnadeep Datta
President, Content Solutions
Michael O'Brien
Executive Vice President, Content Solutions
Rommel Regino
Senior Vice President Operations, Customer
Relationship Management
Ken Lamzon
Vice President, Strategies, Solutions &
Integration
Patrick Dy
SM, Strategies, Solutions & Integration
John Wheeler
Senior Vice President, Strategy & Emerging
Technologies
Scott Mann
Senior Vice President, Sales, Customer
Relationship Management
Aman Jeloka
Head, Corporate Strategy, Mergers &
Acquisitions, SPi Global
Parent

CVC Capital Partners

(Asia Outsourcing Gamma Ltd.)(80%)

Philippine Long Distance Telephone

Company (20%)
Website

www.spi-global.com

ePLDT Ventus is the former name of SPi CRM, a subsidiary of the Philippine Long Distance
Telephone Company (PLDT), the biggest and most dominant telecommunications provider in
the Philippines. Founded in 2001, the company operates eight customer contact centers
serving Fortune 500 companies in North America and Europe and is manpowered by more

than 7,000 highly skilled professionals. ePLDT Ventus provides tailor fit solutions that
constantly steer superior performance, high-class results, safe data connectivity, and all
encompassing service that caters only the most challenging clients.
The company conducts comprehensive and thorough immersion activities designed to
intensify its partnerships with its clients for a complete understanding of their values,
culture, requirements and objectives. ePLDT Ventus prides itself as the most effective
customer relations management provider for international companies by strengthening its
business interaction model that enhances total customer experience, focusing on quality
that in turn ensures sustainable revenue generation and growth, optimizing technology use
to stimulate innovation, utilizing operational efficiency modeling and providing reporting
solutions that allows its clients to monitor service performance.
Among the primary services provided by ePLDT Ventus included customer care, tech support
service, customer acquisition, electronic date interchange, back up financial support services,
market research, procurement and logistics, lead generation, administrative operations,
social media marketing and management, and quality and process management.
ePLDT Ventus or SPi CRM has made its global presence in carefully selected countries
particularly the US, Australia and the Philippines.
ePLDT Ventus philippines call centers are located in:
o

ePLDT Ventus
Iloilo Site
Iloilo Supermarket Bldg. Molo
Iloilo City Philippines

ePLDT Ventus
Mezzanine Level, PLDT Ramon Cojuangco Bldg.
Legaspi cor Dela Rosa St
Makati City Philippines

ePLDT Ventus
Libertad Site
Libertad cor Arayat Street
Mandaluyong City Philippines

ePLDT Ventus
PLDT Garnet Bldg. Emerald Ave.,
Ortigas Business Center, Pasig City
Philippines

ePLDT Ventus

Fort Bonifacio Site

G/F Bonifacio Technology Center Bldg.
Bonifacio Global City, Taguig City
Philippines
ePLDT Ventus

East Avenue Site

Smart Bldg. East Ave.
corner EDSA, Quezon City
Philippines

History
From a content outsourcing provider in 1980, we are now the Philippines most internationallyrecognized full-service BPO provider with domain expertise in the Content Solutions, Customer
Relationship Management, and Healthcare markets. We also provide services across a wide range of
industries, including banking and financial services, legal, government, information technology, media,
not-for-profit organizations, retail, and travel.

1980

Founded by Alan R. Fraser in Manila, Philippines.

SPi Technologies is one of the first companies in Asia to provide content outsourcing services to
Fortune 500 companies like Boeing, Reed Elsevier, and Sony.

1991

Successful IPO on the Philippine Stock Exchange.

1995

Accredited with ISO 9001:2000 Quality Management Systems. SPi is one of the first in the BPO
sector to receive this prestigious endorsement

1997

Pioneers in the hybrid onshore-offshore production model: SPis

Philippine based operations enter the journal editorial and content
production market, as well as the litigation support services market.

Enters the US medical transcription industry.

Certified for ISO 9001:2000 Quality Management System.

The launch of the SPi Foundation inaugurates our community

2002

investment program.

Call centers Vocativ Systems, Inc., and Parlance Systems, Inc. start
operations, serving one US Fortune 500 company and some US telecom
companies, computer hardware an

2003

Certified for BS-7799 Information Security Management System.

Expands book services capabilities in India through the acquisition of

Kolam Information Services.

SPi Foundation begins partnership with The Childrens Hour, an

international charity that calls on individuals and companies to donate an
hour of their earnings to local programs benefiting children and the youth.

Launches transaction processing services for the Financial Services

and Retail industries.

Acquires Med-Type, a medical transcription company based in

Nashville, Tennessee.

2004

TH Lee Putnam Ventures, a global private equity firm, acquires a

controlling interest in SPi.

SPi gains CMMi Level 5 accreditation, the highest level of quality

certification in the software development industry.

Sedona Conference author joins SPi Legal team.

Prestigious Science magazine selects SPi Publishing as composition

vendor.

SPi is taken private from the Philippine Stock Exchange.

Call center ePLDT Ventus, Inc., or Ventus, goes live with a US-based
flower company as its first client.

2005

SPi celebrates its 25th Anniversary. We inaugurate our new corporate

headquarters in New York City.

SPi announces a US$50-million expansion and acquisition plans in

India and the US.

Our e-Discovery Data Center opens in Austin, Texas.

SPi partners with Springer Science and Business Media, and Philippine
social progress organization Gawad Kalinga (meaning to give care) to
revitalize housing in a Metro Manila slum community.

SPi Foundation responds to the Tsunami disaster in India with

substantial employee and corporate donations. Furthermore, SPi
employees respond to the Hurricane Katrina relief efforts by supporting the
Central Texas High Tech Hurricane Fund for Hurricane Relief, which helped
thousands of families that relocated from the Gulf Coast to the areas in
and around Austin, Texas.

SPi Legal is awarded top 10 status by Socha-Gelbmann Electronic

Discovery Survey.

2006

SPi ranks among "Top 10 Best Performing BPO Service Providers" and
"Top 10 Leaders in Human Capital Development" in the Global Services
100 Survey for 2005. This survey was conducted by neoIT, a consulting
firm specializing in services globalization and the Global Services
Magazine.

SPI Technologies launches its new SPi brand name. The company
moves to leverage its multiple competencies and synergies through a
unified brand.

SPi named Global Outsourcing Leader by the International

Association of Outsourcing Professionals (IAOP) in The Global Outsourcing
100 list.

ePLDT, Inc., a wholly-owned subsidiary of the Philippine Long Distance

Company (PLDT), acquires 100% of SPi.

SPi acquires 100% of Cymed, Inc.,positioning the company as the third

largest company in the outsourced medical transcription industry.

2007

SPi Legal launches its new Managed Review offering. With

it, SPi Legal now offers its clients complete, end-to-end
discovery and document review services for a simple, perdocument pricea first in the industry.

SPi Healthcare acquires the source code for Chartnet

from Hudson Medical, taking full ownership of its medical
transcription platform.

SPi receives several awards from the International

Association of Outsourcing Professionals (IAOP). The
company is included in the categories Top Offshoring
Providers," Top Companies Serving the Healthcare Industry,"
Top Companies Offering CRM Services, and Top
Companies Offering Administration and Corporate Services.

SPi Legal is named one of the Top 20 Overall Service

Providers by industry leader Socha-Gelbmann in its Annual
Electronic Discovery Survey of the litigation support market.

SPi opens a new and bigger facility in Chennai, India to

house the growing operations of its Publishing and
Healthcare businesses.

SPi opens a new purpose-built facility in Hanoi, Vietnam

to support the growing requirements of its publishing and
legal operations.

SPi Healthcare launches the Certified Medical

Transcriptionist (CMT) Program in India. SPi is the first BPO
organization in India to sponsor the CMT program for its
employees.

SPi acquires Springfield Services Corporation (SSC), the

tenth largest medical and revenue cycle management
provider in the healthcare market.

SPi is awarded the fourth position among the Top 10 Best-Performing

BPO Providers and fifth among the Top 10 Leaders in Human Capital
Development by neoIT and the Global Services Magazine, based on the
2007 Global Services 100 Survey conducted.

SPi Publishing expands its relationship with Oxford University Press

(OUP) to provide editorial and content production services to OUPs USbased operations.

SPi Legal launches a web-based hosting capability, SPiRE, for the

review, production and management of repository files for its clients.

2008

Peter Maquera is named President and CEO, Knowledge Process

Outsourcing Group.

SPi receives the Outsourcing & Offshoring Regional Excellence Award

from the Philippine Department of Trade & Industry. This is a recognition
given to SPi for its help in generating investments and employment in
other regions of the Philippines outside of Metro Manila.

SPi continues to rank among the top 10 in the prestigious Global

Services 100 Survey. The annual ranking by neoIT and the Global Services
Magazine once again recognizes SPi as one of the Best Performing BPO
Providers and a leader in Human Capital Development. SPi also ranks for
the first time in the Emerging Asian Markets category.

SPi is once again named in IAOPs Global Outsourcing 100 Ranking for
the third consecutive year and is named in the following sub-lists:
Best 10 Companies by Service Offered: Administrative &

Corporate Services
Best 10 Companies by Industry Focus: Entertainment and

Media Best 10 Companies in Asia/Pacific Rim by Employee Presence

Best 20 Companies by Service Offered: Customer Relationship

Management
Best 20 Companies by Service Offered: Document

Management

SPi receives its ISO 9001:2000 Quality Management Systems and

ISO/IEC 27001:2005 Information Security Management System recertification from AJA Registrars Ltd UK for its Philippines and India
facilities.

SPi Publishing expands its partnerships with several clients, including

the University of Michigan, for data processing and data conversion
requirements, and the Digital Library of Dutch Literature (DBNL) for
digitization, and Oxford University Press for additional customer service
work.

SPi renews its contracts with Science Magazine and JSTOR.

SPi Publishing wins a multi-million-dollar, multi-year judgment-based

editorial and production services contract with a leading information
services provider.

A new SPi facility opens in Coimbatore to support the increasing

demand for Healthcare services.

2009

SPi continues to rank among the top 10 in the prestigious

Global Services 100 Survey. The annual ranking by neoIT and
the Global Services Magazine once again recognizes SPi as
one of the Best Performing BPO Providers and a leader in
Human Capital Development. SPi also ranks for the first time
in the Emerging Asian Markets category.

SPi and the American Association for Cancer Research

(AACR) renew partnership for SPi to continue to provide
editorial and content production services to all AACRs
journals.

SPi renews partnership with the Council of Science

Editors and National Institute of Health to aid the African
Journals Partnership Project (AJPP).

SPi is named among the worlds best outsourcing

providers in the 2009 International Association of
Outsourcing Professionals (IAOP) Global Outsourcing 100. SPi
is also commended as one of the:
o

Best 10 providers in Entertainment and Media,

Healthcare, Administrative Services, Document
Management Services.

Best 20 providers in the service area of Customer

Relationship Management services.

SPi opens facility in Pondicherry, India. The new delivery

center with state-of-the-art facility provides editorial and
content production services to SPis Publishing division.

SPi acquires Laguna Medical Systems, Inc. (LMS),

expanding SPis Healthcare platform by adding medical
coding consulting services to its portfolio.

SPi ranks number 1 in publishing outsourcing in the Black

Book of Outsourcing 2009 Survey.

Maulik Parekh is appointed as President and CEO of SPi

Global

SPi is selected as Vendor of Choice in the Emerging

Market Supplier Report conducted by Global Consulting &
Research firm Everest Group.

2010

Our parent company, the Philippine Long Distance Telephone Company (PLDT),
completes the creation of SPi Global Holdings, Inc. There are now two operating
entities under this company: SPi Technologies, Inc. and SPi CRM, Inc. (formerly
known as ePLDT Ventus, Inc., which earlier subsumed two other call centers,
namely, Vocativ Systems, Inc. and Parlance Systems, Inc.)

SPi Global wins the International ICT Awards 2010 Non-Voice Excellence of the
Year Award.

SPi continues to rank among the top 10 in the prestigious Global Services 100
Survey. The annual ranking by neoIT and the Global Services Magazine once again
recognizes SPi as one of the Best Performing BPO Providers and a leader in Human
Capital Development. SPi also ranks for the first time in the Emerging Asian Markets
category.
o

Best 5 Leaders in Document Management

Best 10 Leaders for Administrative Services

Best 20 Leaders for Customer Relationship Management Services

The company also receives the following recognitions:

o

Top BPO Vendor, 2010 Global Services 100 Survey

To p Industry Specific BPO Vendor, 2010 Global Services 100 Survey

2011

SPi Healthcare, the leading integrated revenue cycle a

clinical documentation improvement firm, opens a new
facility in Greensboro, North Carolina, to support recent
growth in the area and to provide a local footprint for futu
growth in the US Southeast. The company plans to create
new jobs in the Greensboro area by the end of 2013 as pa
of their growth in this region. SPi Healthcare will offer
Revenue Cycle Management services, including full Busin
Process Outsourcing from the Greensboro facility.

SPi Global launches Social Media Management (SMM)

solution to help companies manage incoming and outgoin
online interactionsalong with other marketing activities
maximize customer interactions and brand value. SPi
Globals SMM streamlines and consolidates how companie
listen to and participate in relevant conversations in the
different places regarding their brand blogs, social netw
such as Twitter or Facebook, and other public and private
Web communities and sites.

SPi Global acquires Laserwords Private Limited from

Indias Murugappa Group. Laserwords is one of the pionee
and most successful publishing BPO companies in India. T
acquisition will expand the depth and breadth of the
companys content solutions business that is hard to rival
the industry. The strategic acquisition will complement SP
Globals strong presence in the Scientific, Technical, Medi
and Legal verticals with Laserwords established foothold
the Education sector.

SPi Global launches the SPi Innovation Lab, a platform

developing and testing new innovations for clients. The S
Innovation Lab involves a formal standardized process
undertaken with strategic customers to help develop
innovations in the BPO content space. It encompasses the
companys strategy, marketing, technology, and research
and development units. Among other things, Innovation L
works on projects involving conceptualizing e-primary
workflow and production process for books and journals,
improving the content experience through enhanced
eBooks, ePub 3.0 and HTML5 deliverables, partnership
approach with client teams in overall process optimization
and pilot projects in services and solutions not commonly
outsourced.

Springer, one of the leading publishers of scientific an

professional journals and books in the world, has asked SP
Global to digitize 70,000 books dating back to the 1840s.
Springer, which has 165 years of experience in the publis
business, has embarked on this project with SPi Global, a
global leader in content outsourcing solutions, to foster
scientific innovation in the future. This project is one of th
biggest digitization projects in the scientific world and
includes the works of distinguished and illustrious authors
such as Albert Einstein, Neils Bohr, Rudolf Diesel, Max Bor
and Karl von Frisch.

Springfield Service Corporation (SSC), specializing in

revenue cycle management, and Laguna Medical System
(LMS), specializing in health information management, ha
rebranded together as SPi Healthcare. This rebranding giv
an opportunity for the two companies to leverage their
strengths and capabilities and offer a more comprehensiv
suite of solutions as SPi Healthcare. With this full-spectrum
financial health focus, SPi Healthcare takes advantage of
combined strengths of both companies, as well as the
backing of parent company SPi Global.

SPi Global has included Australia in its global resource

network to tap opportunities in getting BPO clients from t
prosperous continent. This allows the company to help m
companies in Australia exploring the possibility of
outsourcing to the Philippines because of the reputation o
the country for excellent customer service.

SPi Global has ranked among the top 100 outsourcing

service providers in the world, according to the Global
Services 2011 GS100 list. Global Services is a highlyregarded online and digital publication dedicated to the
outsourcing industry.

The Department of Public Works and Highways taps S

Global to operate governments first outsourced call cent
is the first government agency to outsource to tap a priva
company that will operate and manage its hotline 165-0
DPWH hopes to bring its customer service to world-class
standards with the help of an established and highly
regarded call center service provider.

SPi Global surpassed other foreign BPO companies in

Vietnam to win an accolade in the prestigious 2011 Sao K
Awards. The company received the Sao Khue 2011 Prize f
BPO service for BPO Services Group from the Vietnam
Software Association, or Vinasa, which recognized SPi
Globals excellent conversion solutions in Vietnam. Vinasa
also awarded the title pre-eminent service for the
companys content processing solutions, which includes
digitization, data entry, and high-volume transaction
processing.

SPi Global wins BPO Company of the Year Award in t

5th International ICT Awards. The company bested seven
other finalists and 500 BPO companies in the Philippines.
annual International ICT Awards recognizes success in
organizations and individuals that contribute to the Philip
BPO industry with world-beating levels of performance.

SPi Global partners with TNT Shore, a subsidiary of TN

Europes largest postal and logistics operations company,
the digitization of documents to reduce logistics and
administration costs. This covers processes that involves
second data entry with 99% accuracy, video coding and X
conversion.

For the sixth consecutive year, SPi Global is included i

the Global Outsourcing 100 List by the International
Association of Outsourcing Professionals. The 2011 Globa
Outsourcing 100 and The World's Best Outsourcing Adviso
recognize the worlds best outsourcing service providers a
advisors. These rankings are based on applications receiv
and evaluated by an independent judging panel organized
IAOP.

2012

SPi Globals Power to Inspire campaign, our corporate

social responsibility (CSR) program, wins the Award of Excellence
the 2012 Philippine Quill Awards.

SPi Global, through its subsidiary Laserwords, has acquired Tighe

Publishing Services, a full-service educational development house in th

12 educational marketplace. This acquisition positions Laserwords to t

advantage of the burgeoning opportunities in the educational publishi

business in the United States.

SPi Healthcare, the leading integrated revenue cycle and clinical

documentation improvement firm, has been named to the Inc. 5000, a

exclusive ranking of the 5000 fastest-growing private companies in th

SPi Global wins the Award for Corporate Social Responsibility at th

2012 National Outsourcing Association (NOA) Awards. Our CSR progra

Power to Inspire was bestowed the highest honors among the many

programs of some of the best outsourcing companies in the Philippine

SPi Healthcare was named to Healthcare Informatics 2012 HCI 10

List, which recognizes the top 100 revenue-earning healthcare informa

technology companies in the industry. SPi Healthcare moved up two
positions on the list to #76 from #78 in 2011.

SPi Global continues to rank in the prestigious Global Services 100

Survey. SPi Global was cited in the following categories:
o

Top Mid-Tier BPO Provider

Top Industry-Specific Niche Leader

Top Global Knowledge Process Leader

Leader Mid-tier Customer Management Services

SPi Global earns a spot among the worlds top 100 outsourcing

companies for the 7th consecutive year. SPi Global is also included in t
2012 Sub List Honors:
o

Best 10 Leaders Entertainment and Media

Best 20 Leaders Financial Services (Insurance)

Best 10 Leaders Document Management Services

Best 20 Leaders Customer Relationship Management

Services

Best 20 Leaders Transaction Processing Services

SPi Global wins the Award for Corporate Social Responsibility at th

2012 European Outsourcing Association (EOA) Awards. Our CSR progra

Power to Inspire was bestowed the highest honors among the many
programs of some of the best outsourcing companies in the world.

SPi Global has won for the second time the Outstanding BPO Serv

award in Vietnam during the 2012 Sao Khue Awards given by the Vietn
Software Association (Vinasa). The project involves is one of the most
extensive digitization projects in the scientific world involving over 30

million pages of scholarly pages which includes the works of distinguis

authors such as Albert Einstein, Neils Bohr, Rudolf Diesel, Max Born, a
Karl von Frisch.

Scoot Pte Ltd, the low cost subsidiary of Singapore Airlines appoin
SPi Global as its call center arm.

SPi Global holds first Corporate Social Responsibility (CSR) Day. In

October 2011, SPi Global set an ambitious goal of generating 15,000

employee volunteer hours by holding simultaneous CSR programs with

24 hours across the companys 16 global locations. In March 2012, SPi

Global exceeded its target and clocked 20,230 volunteer hours benefit

8,100 children worldwide through 23 outreach projects involving publi

school rehabilitation, literacy classes, computer training, and leadersh

training, among others.

SPi Global expands services with innovative quality solution. Thro

SPiQ, the company now offers end-to-end solutions that are highly

customizable to drive efficiency, savings, and revenue. It is spearhead

by SPi Globals management team together with a society of experts,
ready to help clients to increase their topline and bottomline through
enhanced customer retention.

Maulik Parekh represented the Philippine BPO industry in the

prestigious Philippine Economic Briefing attended by high-ranking

government officials, analysts, journalists, and representatives from th

government and the private sector.

SPi Global secures slot among top 100 BPO companies for the eig
consecutive year.

SPi Global wins the European CEO Awards for Best BPO Provider in
Asia.

SPi Global wins the National Outsourcing Association's (NOA) first

Outsourcing Professional Award for Best Business Process Outsourcing

Team.

Power to InSPire, our Global CSR day program, wins NOA's Award
Corporate Social Responsibility for the second year in a row.

Asia Outsourcing Gamma Limited (AOGL), a company controlled

CVC Capital Partners (CVC), acquires controlling share of SPi Global.

SPi Global is included in the Global Outsourcing 100 List of the I

for the 8th consecutive year. SPi Global is also named in the 2013 Sub
Honors:

Best 10 Leaders Entertainment & Media

Best 20 Leaders Healthcare

Best 10 Leaders Document Management Services

Best 20 Leaders Customer Relationship Mgt. Services

Multi-Year Winners

SPi Global has won an award for best BPO service for the third

consecutive year during the 2013 Sao Khue Awards given by the Vietn
Software Association (Vinasa).

SPi Global won an Anvil Award of Excellence for its Power to Insp

corporate social responsibility (CSR) program during the 48th Anvil Aw

held on March 6, 2013.

2014

Business Worldwide Magazine recognized SPi Global as the Best B

Company in the Philippines, and Maulik Parekh was named CEO of the
BPO Services; in the 2014 Corporate Excellence Awards.

For the fourth straight year, SPi Global was awarded with the

prestigious Sao Khu Recognition of Excellence for the Service in BPO

category given by the Vietnam Software Association (VINASA) in Hano

SPi Global completes the acquisition of all of the assets of China-b

Bachieve International Inc. The new entity, SPi Global (XiAn) Informat

Technology Limited will have 260 employees focused on business proc

outsourcing, IT outsourcing, management consulting services, and cal

center solutions. Xian is the BPO capital of Western China.

SPi Global wins International ICT Awards for Best Employer of the
award.

SPi Globals Power to Inspire CSR campaign receives Anvil Awar

Merit during the 49th Anvil Awards. This is the fifth award received by
Power to Inspire CSR campaign.

2015

SPi Global is included among the International Association of

Outsourcing Professionals (IAOP) 2015 Global Outsourcing 100 L

This is the tenth consecutive year the company has been included in t
prestigious list.

Maulik Parekh was named ICT CEO of the Year, in the Internationa
Awards, Philippines, 2015.

SPi Global merited the Best HR Practices Award at Asia BPO Summ
BPO Excellence Awards recently held in Mumbai, India.

On SPi Globals 4th annual CSR Day, employee volunteers devote

68,358 volunteer hours as they lent a helping hand in school renovatio

and other projects centering on youth welfare and education for over

13,109 beneficiaries. On top of the employee volunteer hours, over 5,

volunteer hours were also generated from employees family and frien

SPi Global expanded its delivery capability to meet global demand

with the addition of its office in Managua, Nicaragua. The expansion
allowed the company to offer clients greater diversity in geographic

delivery as well as meet the bilingual support needed in both CRM and
Content Solutions operations.

Our Leaders

Maulik Parekh is the President and CEO of SPi Global, a leading Knowledge Process
Outsourcing (KPO) and Customer Relationship Management (CRM) service provider with
more than 20,000 employees in 30 facilities in North America, Latin America, Europe,
Australia, and Asia.
Maulik joined SPi Global in late 2009 after several years of a flourishing career with
other BPO companies and BPO client companies. Since joining SPi Global, Maulik has
successfully integrated PLDTs BPO businesses under one umbrella, assembled a strong
leadership team that operates three distinct business units with one corporate support
group, and jumpstarted the growth of the combined entity. In 2013, he also led the
company through a successful management buy-out partnering with a leading private
equity firm CVC Capital Partners.
Under Mauliks leadership, the company continues to be the most awarded BPO
Company in Asia receiving such prestigious awards such as the BPO Company of the
Year in 2011 and the Employer of the Year in 2014 from the International ICT
Awards. Maulik was also recognized as the Philippines 2011 Expatriate Executive of the

Year by Asia CEO Awards.

Prior to joining SPi Global, Maulik was Executive Vice President of Asia Operations for
TeleTech Holdings, where he orchestrated an ambitious growth strategy that grew the
company's Asian presence from 6,000 employees to over 22,000 employees across 14
sites in three years. Before his stint at TeleTech, Maulik was with Dish Network, a
leading satellite TV provider in the USA, where he initiated the company's offshoring
strategy in India and the Philippines, led the Direct Sales division, and managed an
operational team of more than 4,000 employees.
Maulik has a Bachelor of Engineering degree from Gujarat University, India and an
International MBA from the Thunderbird School of Global Management, USA.

Maria Cecilia Ampeloquio, Chief People Officer

Kumar Subramaniam, Chief Finance Officer
Patrick Santos, Chief Information Officer, SPi Global
Ryan Laureano, Chief Administrative Officer & General Counsel
Celeste Ilagan, Senior Vice President, Marketing and External Affairs, SPi
Global
Ratnadeep Datta, President, Content Solutions
Mike OBrien, Executive Vice President, Content Solutions
Rommel Regino, Senior Vice President, Operations, Customer Relationship
Management

Rommel leads the operations of SPi Global's Customer Relationship Management (CRM)
business.
Rommel brings with him 12 years of experience in the BPO industry and six years in
manufacturing. He has demonstrated his strength in leading strategic initiatives that
involve process improvement, people development, client relationships, business
delivery, and project implementation. He is also a quality champion, having been
involved with ISO 9001, ISO 14001, QS9000, with a keen understanding of quality
methodologies such as Six Sigma, TQM, and COPC.

Before joining SPi Global, Rommel was Head of Voice for the Hubs, ANZ Global Services.
He was responsible for developing and running the Center of Excellence for all
Voice/Call Center roles, first in the Manila Hub and eventually across all Hubs. Before
Hubs ANZ Global Services, he was also President and CEO of WNS GS Philippines, where
he was responsible for site delivery in terms of client performance and profitability. He
managed overall site operations and was a member of the Board of Directors for the
joint venture partnership with Paxsys. Prior to his stint at WNS, he was connected with
Sykes Asia, Inc. as its Senior Director for Operations. He was instrumental in growing
the business from 400 to over 9,000 people.
Rommel graduated with a bachelor's degree in Science in Industrial Management
Engineering, minor in Chemical Engineering, from De La Salle University. He also has
MBA units from the same school.

Best Practices
Corporate Commitment. Total Quality.
At SPi Global, our approach to Total Quality is simple: Quality is in everything we do.
Our commitment to uphold the values of Quality and Continuous Improvement is
embodied in our Quality Policy:
We inspire success in quality standards

That surpass customer expectations through continuous improvement;

That promote proactive collaboration and empowered teams;

That create value-adding processes based on a Total Systems Perspective;

That build equitable and beneficial relationships with our Business Partners.

As a pioneer in KPO and CRM outsourcing for more than three decades, our deeply
ingrained focus on best practices across all levels and activities has become one of our
key competitive advantages.
Our best practice certifications and methodologies are seamlessly integrated with our
Total Quality Program, which enables us to consistently deliver cost-effective, highquality solutions to our customers.
Our best practices include:

ISO 9001:2008
First company of its kind to receive an
ISO certification in 1995 and the first
to achieve ISO 9001:2008.
ISO 27001:2005
The gold standard in certifying that
information assets are protected. SPi
Global has been regularly certified
since 2005.
Sarbanes-Oxley (SOX)
Strict adherence to SOX practices
dedicated to reinforce top
management responsibilities as
regards internal audit and information
circulation.
Health Insurance Portability &
Accountability Act (HIPAA)
Business Associate
Supports our clients HIPAA compliance
programs by utilizing technology,
policies, and procedures that comply
with HIPAA guidelines.
PCI Security Standards Council
Rating of Excellent on the external
penetration testing on network
security for its Customer Service
Practice.
Lean Six SigmaEmploys advanced
analytical and statistical tools to
monitor and control work processes.

Ownership Structure
SPi Global
SPi Global is fully-owned by Asia Outsourcing Gamma Limited, a company owned 80
percent by CVC Capital Partners, one of the worlds leading private equity and
investment advisory firms, and 20 percent by Philippine Long Distance Telephone
Company, the leading telecommunications provider in the Philippines.
CVC Capital Partners

CVC is one of the worlds leading private equity and investment advisory firms.
Founded in 1981, CVC today has a network of 21 offices and some 280 employees
throughout Europe, Asia and the US.
Currently, CVC manages funds on behalf of over 300 investors from North America,
Europe, Asia and the Middle East, who entrust their capital to CVC for periods of 10
years or more. To date, CVC has secured commitments of over US$50 billion in funds
from a diverse and loyal investor base, completing over 300 investments in a wide
range of industries and countries across the globe, with an aggregate transaction value
of around US$167 billion.
For further information, please visit www.cvc.com.
Philippine Long Distance Telephone Company (PLDT)

PLDT is the leading telecommunications service provider in the Philippines. Through its
two principal business groups fixed line and wireless PLDT offers a wide range of
telecommunications services across the Philippines most extensive fiber optic
backbone and fixed line and cellular networks.
PLDT is listed on the Philippine Stock Exchange (PSE:TEL) and its American Depositary
Shares are listed on the New York Stock Exchange (NYSE:PHI). PLDT has one of the

largest market capitalizations among Philippine-listed companies.

Corporate Social Responsibility

Power to Inspire
As a global BPO services provider with operations across four continents, we believe
that we have a responsibility to enrich the communities where we live and work. We do
this by building sustainable corporate community partnership programs strategically
aligned with our key businesses, leveraging on our expertise and available resources.
The theme of our CSR program is youth welfare and education as we believe that the
youth are the next caretakers of our future. A key differentiating factor on how we
execute our programs is the strong sense of ownership and the empowerment of our
employees to design and implement their CSR projects. Our employees have a personal
stake to sustain their adopted program in the long-term.
Global CSR Day
Three years ago, SPi Global set an ambitious goal of generating 15,000 employee
volunteer hours by holding simultaneous CSR programs within 24 hours across the
companys 16 global locations. The first global CSR Day was held on March 10, 2012. It
was a proud day for the company and for our CSR champion, Maulik, who believes that
great companies are defined by not only how they enhance their financials but also
how they enhance and strengthen the communities they operate in. Since then, we
have consistently exceeded our set goals and have been awarded with seven local and
international recognitions on our CSR practices.
READ: Maulik Parekh's 2015 CSR Day Message
Our country and community-targeted initiatives are all under the framework of youth
welfare and education. It includes projects such as public school renovation; literacy
classes; student leadership workshops; set-up of computer, library, and music facilities;
medical missions; feeding programs; care for hospitalized children; and health, sports,
arts and recreation programs.
Indeed, the CSR Day is the companys time to give back, and share and showcase the
unique value of malasakit, a Filipino word which means genuine care and concern.
VIEW: 2014 CSR Day Photo Gallery
I GOT GREEN

On March 7, 2015, we will once again gather as a global family and will reach out to our
communities as part of our annual CSR Day. In order to help our 20 operating sites and
offices in the Philippines, India, Vietnam, China, Nicaragua and the United States, we
launched the I Got Green campaign to help raise additional funds to support our sites
CSR programs. This is to augment the seed money that the company provides its 20
locations.
Inspired by the ice bucket challenge, Maulik spearheaded the global campaign
targeting Php2million pesos, all proceeds will go to our respective operating sites and
offices for their CSR beneficiary. The goal is simple to raise funds by having fun,
getting back at our bosses, and giving back to our communities. Each employee
who will contribute will have the right to throw green powder at their colleagues,
bosses, and even Maulik. To date, we have already exceeded its target, raising over
Php2.16 million in just 3 weeks.
Simply put, this global campaign of bringing all 20,000 employees supporting one goal
represents what the company all is about. It is these simple acts of fun, togetherness
and giving back that define our organization.
VIEW: 2015 'I GOT GREEN' Gallery
Gawad Kalinga
SPi Global also supports Gawad Kalinga (to give care).
With Springer Science + Business Media and Post NL, SPi Global is currently supporting
100 families in building new homes for the underprivileged families in the
Philippines.Gawad Kalinga has seen remarkable success in transforming Filipino slums
through the sweat equity of its many volunteers. SPi Global clients and employee
volunteers work with the families to rehabilitate poverty-stricken communities.