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Aspectele comunicrii mediate de

computer n psihologia social - Sara


Kiesler, Jane Siegel i Tim McGuire de la
Universitatea Carnegie Mellon, preluat
de revista American Psychologist.
Trefas Roxana
Constantin Vasile
Grupa 2.5

Dei nu exist multe studii fcute n acest sens,


este demonstrat clar faptul c, tehnologia
computerizat are un rol primordial n
modificarea capacitilor de comunicare. Astfel,
schimbrile sunt produse prin prisma medierii
computerului n transmiterea informaiilor n mai
multe domenii, cum ar fi justiia, poliia, educaia
i multe, multe altele. n marile organizaii,
comunicarea mediat pe calculator are efecte
asupra modificrii vitezei fluxului de informaie,
dar n acelai timp, contribuie i la modificarea
statuturilor i a ierarhiei organiaionale. S-a
demonstrat ns c aceast comunicare duce
la creterea rezolvrii conflictelor.

Studii recente realizate pe


aceeai tem

Majoritatea studiilor actuale realizate se


bazeaz pe scoaterea n evidena a modului
n care comunicarea computerizat
fluidizeaz munca n organizaii i modul n
care are loc creterea accesului la
informaii. Totodat, acest lucru ncurajeaz
munca la domiciliu sau n alte orae dect
un sediu central. Acest lucru va exclude
comunicarea fa n fa dar, n acelai
timp, cresc abilitile pentru scris-citit.

Aspecte sociopsihologice ale


comunicrii mediate de
computer
S-a demonstrat c in felul acesta crete viteza
de comunicare, eficiena energetic, posibilitatea
de a transmite un mesaj unui numr mare de
interlocutori din locuri diferite.
Nu exist ns un feed-back imediat, ceea ce
afecteaz dezvoltarea aptitudinilor de
comunicare verbal, slbete influena social i
absena gesturilor, mimica, postura etc, ele fiind
nlocuite cu imagini pe calculator emoticon-uri.

Studiul impactului comunicrii mediate de


computer n interaciunea dintre grupuri i
luarea deciziilor

A existat un eantion, format din trei


subieci, studeni cu experien n
utilizarea calculatorului, iar experimentul a
constat n a-i pune pe subieci s dezbat
o anumit dilem i s ajung la un
consens

Au existat trei ipostaze: aceea de a dezbate problema


fa n fa, folosind calculatorul n mod anomin i n
mod neanonim, dorind s se observe eficiena
comunicrii, gradul de implicare al subiecilor i
comportamentul lor fa de celelalte persoane.

Ipoteza de la care s-a plecat a fost c, n cazul


comunicrii mediate de calculator, aceasta contribuie la
slbirea integrrii sociale dar crete gradul de implicare
n deliberarea unei probleme, deoarece nu exist relaia
fa n fa care ar putea inhiba subiectii sa dea un
raspuns imediat, fara sa fie presati din exterior.

Eficiena n comunicare:

S-au fcut msurtori n ceea ce privete timpul de decizie,


numrul de opinii relatate, feed-back-ul etc, i s-a
demonstrat ca n cazul grupului mediat de computer,
rspnsurile au ajuns mai greu, i s-a ajuns la greu la un
consens din cauza absenei unei discuii fa n fa .

Gradul de implicare:

participarea mai activ a avut loc n cazul experimentului


mediat de calculator dect n cazul discuiei fa n fa. n
discuia virtual, subiecii au folosit mai multe argumente,
erau mai dezinhibai, aveau o frecven mai mare de oferire
a rspunsurilor.

Alte studii realizate de ctre autori, n care


diferii manageri au fost rugai s realizeze
conferine prin care s se ia decizii
importante pentru companii, prin
intermediul calculatorului, au demonstrat
ca deciziile luate pe calculator difer, din
punct de vedere calitativ de cele luate n
conferine obinuite

Concluzia la care s-a ajuns este c, dei


exist att efecte pozitive ct i efecte
negative ale utilizrii computerului n
comunicare, multe dintre ele nu sunt
cunoscute indeajuns de bine. Autorii au
ncercat s descopere o parte a acestor
aspecte, i modul n care comunicarea
mediat de calculator interfer cu
psihologia social, dei mai exist multe
lucruri de elucidat n acest domeniu.

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