University of Khartoum

Faculty of Mathematical Sciences

IT Dept
5th Year

Knowledge Management

(DAL Group)
(Human Resource Department)

By:
1Abdelrazig Tarig Abdelrazig
Mahmoud (10-608).

2Amna Izzeldeen Dafaalla Abdalla

(10-625).
3Aisha Eljayly Taha Naser (07-645).

What are knowledge/ knowledge

management?
Knowledge: is the awareness, consciousness and the
understanding of facts, acquiring information through
experiment or meditation on things and nature, it also
could be acquired through searching on other people's
experiments and reading their inferences. Knowledge is
tied with research to discover the unknown and selfdevelopment and the development of techniques.

So, knowledge management is the means that enables

us to come out with information stored, either in
human brain or computer, and transform, deploy it to
aid in the decision making. In addition, its the
operation that aids organizations to create, obtain,
choose, organize, use and deploy the knowledge, and
transform critical information and experiences that the
organization owns which is considered necessary for
various management activities, such as: decision
making, solving problems and strategic planning.

About DAL group?

DAL Group is the largest and most diversified
conglomerate in Sudan. The Group operates across six
sectors - food, agriculture, engineering, real estate,
medical services and education - with each of our
businesses playing a leading role in its field. Since its
establishment in 1951 the company has operated to
international standards, underpinned by strong, clear
business principles and ethical values.

DAL GROUP SCOPE:

DAL Groups products and services touch the lives of
millions of people in Sudan every day whether that is
bakers baking bread at dawn, office workers
commuting across Khartoum, housewives cooking a
nutritious meal, family members texting loved ones
across the country, doctors performing lifesaving
operations, or young people enjoying a refreshing soft
drink on the banks of the Nile.

We have a clear long term vision for the Group where

we want to go, and how we will get there. Our vision is
to:

1- Contribute to the ongoing development of Sudan

and the region through the provision of high
quality; value added products and services to our
customers.
2-Grow profitably by pursuing opportunities that
leverage our expertise and operational excellence.
3- Provide our employees with a working environment
that stimulates diversity, innovation, teamwork,
learning and development, and offers challenging,
satisfying work opportunities with recognition and
reward for outstanding performance.
We believe it is our duty to enrich the quality of
peoples lives and to behave responsibly in the process.
As our business grows, so do our responsibilities. We
care deeply about the wider impact of our actions and
are always seeking new ways to make DAL Group a
better, more responsible, company.
DAL provides services for many industrial of
manufacturing products, such as:
1- Food.
2- Agricultural.
3- Diary.
4- Engineering.
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5- Motors.
6- Medical.
7- Property.

Functional structure of DAL Group :

The nature of work in HR:

Human resource management (HRM or simply HR)
is a function in organizations designed to maximize
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employee performance in service of their

employer's strategic objectives. HR is primarily
concerned with how people are managed within
organizations, focusing on policies and systems.

Focuses on:
1- Recruitment.
2- Managing.
3- Directing.
4- People who work in the organization.

Deals with:
1- Compensation.
2- Hiring.
3- Performance management.
4- Organization development.
5- Safety, wellness, benefits and employee motivation.
6- Communication, administration, and training.

About the current system:

The whole procedures are getting done by returning to
the employee profile which allows getting the
knowledge about:

Last holidays and its period.

About the salary.
Compensations.
Recommendations.
Allowances.
Plus any information about the specific
Employee.

The sections structure:

There is a full description about all tasks at the
section, but they dont provide any kind of
documentation for problems, their reasoning and
available solutions.
In case of an employee facing a problem, they
interact with the IT specialist for a solution.
The company provides a good policy to reduce
the risk of information to get lost, if an absence
of an employee, holding it, occurs. For that, the
management has specified a corresponding an
expert for any trouble.

IT infrastructure:
- A sufficient workstation for each employee
- A network connecting workstations
- A printer

Shared knowledge:
There are common, easy and understandable
terminologies that are used in performing tasks
and procedures. Which are used to share
knowledge bout: for example solving obstacles
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or even the contribution in developing a better

dealing with issues.

How Km support business Strategy:

Km offers
Substantial promise for long-tern gains in
competitiveness and organizational
effectiveness. Due to both hype and
interest, and understanding how it might
benefit organizations and their overall
business. Soon after the initial articles and
books emerged, technology vendors
charged in with a bewildering array of
solutions.
Playing into predispositions to purchase a
technology fix to short-term problems.
Knowledge management processes provide
optimize creation, sharing, and market
leverage of knowledge assets and core
capabilities
Aligning Resources to Strategy.
Provide Competitive advantage.
The KMS is going to achieved HR
department needs such as:
Communicate through email
notifications.
Job done more efficient.
Revising the employee profile for
further procedures.

The table shows relation between

knowledge strategy aligned with business
strategy in (growth and value, operational
effectiveness, customer intimacy).

Figure 1. Business and

knowledge strategy drivers.

Existing Mechanisms:
-

Meetings.
Paper reports.
Documents saved in the user PC.
Policies governing the procedures.
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 Proposed:

- Documents in centralized repository.

- Reporting through emails.

Existing Technologies:

- Human resource management system.

-

Proposed Technologies :
-Email notifications.
-Database.

Develop the KM blueprint:

Scope of proposed KM system:
Developing Knowledge management system for HR
department in DAL Group

Benefits:
Human resource management system will allow
easy access to gain information about the specific
employee.
Having a database connected to the HRMS will
make retrieving information much easy and
effective .because data base saving the
employees profile.
Knowledge share will drive optimal benefits.
Emails notification will make employee stay dated
with the specific procedure.

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KM Team:
1-Fiasal Ali Hamad Ali (HR
consultant).
2-Kamal HedyatAllah (HR manger).
3- Badr aldeen Mohamed
abdelmajeed (Engineering division
manager).

KM blueprint:

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Lay
er
1

Lessons learned:
- Representing the knowledge.
- DevelopedUser
verbal
communication.
Interface
- How to capture the expert knowledge.
HRMS

Recommendation: none
2

Authorized access control

(Employee name +password)

Collaborative intelligence and filtering
3

(Resource filtering)
Knowledge-enabling applications

(Employee profile, alarming notification)

Transport
5

(Email, internet LAN)

Middleware

(DBMS for linking legacy system)

The Physical Layer

(Reports, document, PCs, cables)

Databa
se
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