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Troubleshooting Guide
System
Service Information
07482826
07482818
07482800
07482479
07478147
07478139
Siemens AG
Siemens Medical
Ultrasound
ejt
DivisionSolutions
2004
English
Doc. Gen. Date: 06.04
n.a.
Revision / Disclaimer
1Revision / Disclaimer
Copyright
Copyright 2004 by Siemens Corporation. All rights reserved. No part of this publication
may be reproduced, transmitted, transcribed, stored in retrieval systems, or translated into
any language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual, or otherwise, without the prior written permission of
Siemens Corporation. Siemens Corporation reserves the right to change its products and
services at any time. In addition, this manual is subject to change without notice. Siemens
Corporation welcomes customer input on corrections and suggestions for improvements
to this manual.Although Siemens Corporation has attempted to ensure accuracy throughout this manual, Siemens Corporation assumes no liability for any errors or omissions, nor
for any damages resulting from the application or use of this information.
Trademarks
ACUSON, Sequoia, Cypress, AEGIS, Aspen, 128XP, XP, AcuNav, CV70, SONOLINE,
Adara, Antares, G20, G40, G50, G60S, Omnia and KinetDx are trademarks of Siemens
Corporation registered in the U.S. Patent and Trademark Office. CWS3000, DS3000,
WS3000, and WebPro are trademarks of Siemens Corporation.
Windows XP, 2000 and NT are registered trademarks of Microsoft Corporation. Internet
Explorer is a trademark of Microsoft Corporation. Netscape and Netscape Navigator are
registered trademarks of Netscape Communications Corporation. Java and the JavaScript
name are registered trademarks of Sun Microsystems, Inc. Adobe Acrobat is a registered
trademark of Adobe Systems, Inc.
Other products and brand names are trademarks of their respective owners.
Disclaimer
The service of equipment described herein is to be performed by qualified personnel who
are employed by Siemens or one of its affiliates or who are otherwise authorized by Siemens or one of its affiliates to provide such services.
Assemblers and other persons who are not employed by or otherwise directly affiliated
with or authorized by Siemens or one of its affiliates are directed to contact one of the
local offices of Siemens or one of its affiliates before attempting installation or service procedures.
License Agreement
All computer programs copyright 1990-2004 by Siemens Corporation or its suppliers. Programs are licensed under the following agreement:
Siemens or its suppliers retain(s) ownership of and title to any computer program supplied
with the equipment and to the trade secrets embodied in such computer programs. Subject to the Buyers acceptance and fulfillment of the obligations in this paragraph, Siemens
grants the Buyer a personal, non-transferable, perpetual, non-exclusive license to use any
computer program supplied with the Equipment that is necessary to operate the Equipment solely on the medium in which such program is delivered for the purpose of operating the equipment in accordance with the instructions set forth in the operators manuals
supplied with the Equipment and for no other purpose whatsoever. Buyer may not
reverse-assemble, reverse-compile or otherwise reverse-engineer such computer programs nor may Buyer make a copy of such program or apply any techniques to derive the
trade secrets embodied therein. In the event of a failure by Buyer to comply with the terms
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of this license, the license granted by this paragraph shall terminate. Further, because
unauthorized use of such computer programs will leave Siemens without an adequate
remedy at law, Buyer agrees that injunctive or other equitable relief will be appropriate to
restrain such use, threatened or actual. Buyer further agrees that (i) any of Siemens"s
suppliers of software is a direct and intended beneficiary of this end-user sublicense and
may enforce it directly against Buyer with respect to software supplied by such supplier,
and (ii) No supplier of Siemens shall be liable to buyer for any general, special, direct, indirect, consequential, incidental or other damages arising out of the sublicense of the computer programs supplied with the equipment.
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Table of Contents
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Use the following methods to verify that the G50 or the G60 S is operating properly.
See the Instructions for Use for detailed operating instructions.
Use the following instructions to verify the operation of peripherals attached to the G50 or
the G60 S.
1. Power on the P91W or P93W printer.
2. Press the F4 key to display the Preset Main Menu.
3. Select Customize Keys from the left pane of the screen.
4. Press the SET key.
5. In the right frame of the displayed screen, select B/W Print for PRINT/STORE 1 key.
6. Select the B/W Print radio button.
7. Select B/W Printer for Set Up for PRINT/STORE 1 key and press SET.
8. Select Save and press SET.
9. Press PRINT/STORE 1.
10. Confirm that the B-mode image on the monitor prints correctly on the black and white
printer.
11. Power on the CP900 color printer.
12. Press the F4 key to display the Preset Main Menu.
13. Select Customize Keys from the submenu.
14. Press SET.
15. Select Color Print for Set Up for PRINT/STORE 2 key and press SET.
16. Select Save and press SET.
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17. On the CP900 remote control, press the Menu key.
18. Select Signal Set and set the input to RGB.
19. Press PRINT 2.
20. Confirm that the B-mode image on the monitor prints correctly on the CP900 printer.
21. Power on the SVO-9500 VCR/HS-MD3000 and insert a S-VHS tape into the VCR.
22. Press the F4 key to display the Preset Main Menu.
23. Select Peripheral from the submenu.
24. Press SET.
25. Select S-VHS for Video Input Source and press SET.
26. Select VCR for the External RS-232C Port 1 and press SET.
27. Select Save and press SET.
28. Press the D key twice to invoke 2D + pwD mode.
29. Press RECORD to record the image and sound.
30. After pressing VIDEO I/O, press REWIND on the LCD, then press PLAY to review the
image and the sound just recorded.
31. Confirm that no error message displays on the monitor.
32. Reconfigure the Customize Keys according to customer needs.
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3-Scape
Axius OB
DICOM Modality Worklist functions
DICOM MPPS
DICOM Print / Store
fourSight
SieScape
Spectral DTI (G60 S only)
Stress Echo
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The Service Software functions allow the user to verify the operation of the hardware and
to detect failed circuit boards. Use the methods described in this section to investigate the
cause of malfunctions and the circumstances that existed when the malfunction occurred.
The Service Software screens support only the English language.
The following steps describe the start-up sequence for the service software. When the
Service Authentication (password) screen is displayed, type the password and select the
OK (Fig. 1).
Access all service software functions from the Main Menu screen (Fig. 2).
1. Power on the system and allow the boot sequence to complete.
2. Press the F4 key to display the Preset Main Menu.
3. Select Service (Fig. 1).
4. Type the Service password; the Service Main menu displays (Fig. 2).
Fig. 1:
Authentication Screen
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Fig. 2:
To exit the service software, return to the Main Menu screen by selecting the Home button
located on most screens. At the Main Menu screen, select the Exit button to exit the service software.
This section describes the screens, buttons, and menus that can be accessed for service
activities.
The Main Menu Screen
The Main Menu screen displays data and provides access to all other service screens.
The following section describes the data and menu items located on the Main Menu
screen.
Table 1 lists the data items of the Main Menu screen.
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Tab. 1
Data
Description
Site Name
The name entered in the Hospital field of the Site Information screen.
Product SW Version
The software version entered in the field of the Software Information screen (HW/SW). This version number applies to the system as well as the software.
Table 2 lists the screens and menu items that can be accessed from the Main Menu
screen.
Tab. 2
Menu Item
Comments
Site
System
HW/SW
Transducer
Diagnostics
Log
Service History
Backup / Restore
DIMAQ-IP Maintenance
Some of the menu items displaying on the Main Menu screen are duplicated as navigation
short cuts on other screens.
Table 3 lists these navigation controls and short cuts. These short cuts operate in the
same manner described for the Main Menu items.
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Tab. 3
11
Navigation Control
Description
Site
System
HW / SW
Diagnostics
Log
Service History
Backup / Restore
Home
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Fig. 3:
Table 4 lists the data fields located on the Site Information screen and comments on the
nature and use of this data.
Tab. 4
Field Group
Field Title
Comment
Address
Hospital
Street
Street Number
Zip Code
Phone No.
City
District
Country
Site Name
Site Name
Location
Location
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Field Group
Field Title
Comment
Customer or
Administrator
Name
ID
Memo
Memo
Control Buttons
Three control buttons appear at the bottom of the Site Information screen: Input, Cancel,
and Save; these control the editing of the data fields located on the screen.
Input: Selecting the Input button allows the user to edit the data fields.
Cancel: Selecting the Cancel button displays the message box shown in (Fig. 4). Select the OK button to redisplay the information saved in the system memory. Selecting
the Cancel button, located in the cancel message box, returns the screen to the state
that existed before the Cancel button was pressed.
Fig. 4:
Save: Selecting the Save button displays the message: Do you want to save
changes? After display of the message, selecting the OK button saves the data that is
currently displayed in the data fields. Selecting the Cancel button, after display of this
message, returns the screen to the state that existed before the Cancel button was
pressed.
System Information Screen
Access the System Information screen by selecting the System button located on the
Main Menu screen.
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Fig. 5:
The System Information screen displays the Product Name: G50 or G60 S.
Enter the system serial number and zero the value of the System Use Time (elapsed
time) from this screen.
Select the Set button to display the dialog box shown in (Fig. 6); enter the system serial
number in the dialog box and select OK.
The serial number is recorded in the host module and the E module. A warning message
is displayed if the serial number of the system recorded on each printed circuit board varies among the circuit boards.
Fig. 6:
Select the Reset button to display a dialog box that allows the zeroing of the elapsed
time displayed in the System Use Time field.
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Fig. 7:
The System Configuration Hardware screen displays the data values recorded in an
EEPROM located on each assembly: Assy Name and AS No.
System Configuration Screen for Software
Select the HW/SW button located on the Main Menu screen to display the System Configuration screen for hardware, software, and peripherals.
Select the Software radio button on the System Configuration screen to display the System Configuration Software screen.
The System Configuration Software screen displays the installed software applications
according to the name, sub-name, and build or version number of each application.
The list includes software options installed in the Preset, listing these software options as
Option in the sub-name column and representing their versions as a hyphen.
If the complete list of the software applications cannot be displayed on this screen, a scroll
bar appears to the right of the screen. Use the scroll bar to view the complete list of
installed software.
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Fig. 8:
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Fig. 9:
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Transducer Screen
Access the Transducer screen by selecting the Transducer button located on the Main
Menu screen.
The Transducer screen lists the names of available transducers by the Transducer Name
and the Transducer ID number. The system automatically reads the transducer data and
populates the fields in this screen.
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Diagnostics Screen
Access the Diagnostics screen shown by selecting the Diagnostics button located on the
Main Menu screen.
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On the Diagnostics screen, check boxes arranged according to hierarchy levels are displayed adjacent to related test targets. Selecting the box adjacent to the All Packages
enables testing of all packages. Selecting a box in the next lower hierarchy removes the
check mark from the All Packages target and enable testing of all of the targets in the
hierarchy located below that checked target. Placing a check in a single box located at the
lowest hierarchy causes only that target to be tested.
When check marks have been entered in the boxes for the targets that are to be tested,
select the Execution button to test the selected targets. When the pattern check for the
host module, E module, or the DIMAQ-IP is performed, power off the system and power it
up, to reboot the software.
Observe the monitor as the testing progresses; pass-fail results will be displayed in the
window located to the right of the diagnostic list.
See the Diagnostic and Error Log Messages in the Troubleshooting section of this manual
for information on the messages. To determine which spare part contains a failed component cited in the diagnostic message, see (US04-101.850.01 / Component Designations).
For a listing of the system spare parts, see the Spare Parts Catalogue on CD or access
the catalogue from any of the CB-DOC Spare Parts links.
Log Screen
Access the Log screen by selecting the Log button located on the Main Menu screen.
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This screen displays buttons that allow access to the Key History Log and Error Log
screens.
Event
Record Format
System Power On
Trackball
DGC1
Comment
Keys A - Z, 0 - 9
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Two keys are located on the Key History Log screen: the Clear key and the Back key.
The Clear key initiates the deletion of the Key History Log data and displays the dialog
box; confirm deletion by selecting the OK button, or cancel by selecting the Cancel button.
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Components that are not spare parts, but which are contained inside a spare part, can be
cited in the error log. See (US04-101.850.01 / Component Designations) to determine
which spare part contains the component cited in an error log. For a listing of the system
spare parts, see the Spare Parts Catalogue on CD or access the catalogue from any of
the CB-DOC Spare Parts links.
Each error is logged according to the date, time, status (circumstances), and includes
details of the malfunction.
The following two keys are located on the Error Log screen:
The Clear key initiates the deletion of the Error Log data and displays a confirmation
message box; confirm or cancel the deletion of the error log data in this message box.
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The display of the Service History screen is configured for service data entry when it
opens; the History List field displays Today and the Date of Service field displays the
present date. The Service Engineer Name field remains blank and each of the service
category keys displays an initial default.
Viewing Service Records
Service activities are recorded and recalled according to the date entered in the Date of
Service field. Once entered, the date of service is listed in the drop-down History List
combo box. To view a service record, open the drop-down History List combo box and
select the date of the service; select the View button located at the bottom of the screen to
display the key and memo data recorded for the service activity performed on that date.
View the fields located below the History List to rapidly determine if the displayed record is
the record needed for review.
Recording Service Activities
Each service record allows the service engineer to enter key data in the fields labelled
Key 1 through Key 5. These key field entries can be used to categorize the nature of the
service activity for rapid review in the future.
Use the following steps to enter service records:
1. Open the Service History screen by selecting the Service History button located on the
Main Menu screen.
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2. Verify that Today is displayed in the History List field and that the current date is displayed in the Date of Service field.
3. Select the Input button located at the bottom of the screen to enable data entry.
4. Enter the name of the service engineer in the Service Engineer Name field.
5. Enter the key field data.
6. Enter the Memo field information.
7. Select the Save button located at the bottom of the screen to record the data.
NOTE
The Save button causes the currently displayed data to be recorded. Data that has been edited, on screens that are not currently displayed, will not be saved. When entering or editing several service
records, select the Save button before moving to the next service
record.
NOTE
The Save button causes the currently displayed data to be recorded. Data that has been edited, on screens that are not currently displayed, will not be saved. When entering or editing several service
records, select the Save button before moving to the next service
record.
Field Descriptions
The Service History screen contains nine fields that are used to categorize and summarize each recorded service activity. This section describes the use of each of these fields.
The History List contains the Date of Service recorded for each service activity. Selecting a date from this drop-down combo box, and then selecting the View button, displays the data recorded for that service activity.
The Date of Service field allows entry of the date of a specific service record. Once the
service record is saved, this date appears in the History List and can be selected to recall the information recorded for that service activity.
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The Service Engineer Name field allows the entry of the name of the individual who performed the service activity. This name entered here appears in this field when a record
is viewed.
The Key 1 field allows categorization of the service task according to the type of maintenance performed. The categories of Preventive Maintenance, Corrective Maintenance,
and -blank- are available for selection in the drop-down combo box; other categories
can be entered from the keyboard after selecting -blank- from the list.
The Key 2 field allows identification of the devices maintained during this service activity. The devices of Sys. Hardware, Sys. Software, Sys. Hard & Soft, Transducer, Option
Device, No Problem Found, -blank-, and Other are available for selection in the
drop-down combo box; other devices can be entered from the keyboard after selecting
-blank- from the list.
The Key 3 field allows the categorization of the service activity according to the frequency of its occurrence. The entries of Reappears (Always), Reappears (Sometimes), Reappears (Rarely), No Reappearance, Other or -blank- are available for selection in the
drop-down combo box; other frequencies can be entered from the keyboard after selecting -blank- from the list.
The Key 4 field allows the service task to be categorized according to status. The status categories of Completion, Observing for reappearance, Waiting for spare part, Other, and -blank- are available for selection in the drop-down combo box; a different
status can be entered from the keyboard after selecting -blank- from the list.
The Key 5 field allows the service task to be categorized according to the time required
to complete the task. The durations of Within 15 min, Within 30 min, Within 45 min,
Within 1h, Within 1.5 h, Within 2 h or Over 2h are available for selection in the
drop-down combo box; a different duration can be entered from the keyboard after selecting -blank- from the list.
The Memo field allows entry of extended text comments. Press the Enter key to wrap
text in this field.
Backup/Restore
Access the Backup/Restore screen by selecting the Backup/Restore button located on
the Main Menu screen of the service software.
NOTE
A formatted MO disk is required to perform the service data backup operation; for the restore operation, the backed-up service data
must be available on an MO disk.
Use the Backup/Restore screen to backup or restore the listed service data.
NOTE
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If the Service Data Files are empty, such as: no data in the service
history field and no data in the peripheral field; then a service data
backup is not necessary.
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Backup Packages
Top Level
Sub Category
Individual Packages
All Packages
Comment
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System Information
System only
Hardware Information
Hardware only
Software Information
Peripheral Information
Peripheral only
Diagnostics
Diagnostics only
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Top Level
Sub Category
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Individual Packages
Comment
Service History
4. Insert an MO disk in the MO drive and select the Go button located at the bottom of the
screen to begin the backup.
NOTE
5. When the message box displays, select the Ok button to format the disk; the backup
continues.
6. The message box displays; accept the backup name provided, or enter a different
name and select OK to continue the backup operation.
NOTE
The system software assigns a name for the backup file, using the
following date format: YYYYMMDDHHMMSS.
7. When the progress bar located on the Backup / Restore screen reaches 100% a Done
message will be displayed: Remove the MO disk and label it.
Restoring Service Data
1. The Select the Restore radio button is located at the top of the screen; in the scrolling
list, check the box adjacent to the service data items to be restored.
2. Insert the MO disk that contains the appropriate backup into the MO drive.
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3. Select the Go button located at the bottom of the screen to begin the restore process.
CAUTION
Selecting the Cancel button during an incomplete service data restore procedure leaves the system inoperable.
Do not select the Cancel button when restoring service
data.
The restoration process does not allow the user to select individual packages for restoration. The broader categories available for restoration are listed in Table 7.
Tab. 7
Restore Categories
Top Level
Individual Packages
Service
Comment
All service data
Site Information
Site only
Peripheral Information
Peripheral only
Service History
NOTE
Adjust the VCR, printer, and the monitor while displaying the test images accessed from
this screen:
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DIMAQ-IP Maintenance
Access the Windows 2000 Desktop by selecting the DIMAQ-IP Maintenance button
located on the service software main menu screen.
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NOTE
Please ensure that your system Time Zone setting is correct before proceeding.
Fig. 25:
Fig. 26:
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NOTE
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If the software version is 1.3 or less, you must recycle the system
power to leave the DIMAQ-IP Maintenance mode. The remotent
function is not implemented in software versions previous to 1.3.
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Powering off and then powering on the G50 or the G60 S system performs a complete
hard or cold boot of all subsystem software. Perform a hard boot in the event of system lock-up. Performing a soft boot is not recommended. A soft boot only reboots the
system Host, but does not reboot the DIMAQ-IP.
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