Enterprise

SATELLITE TERMINAL
IPX-9200

USER GUIDE
Release 1.0

IMPORTANT NOTICE
THAICOM Public Company Limited, assures the original consumer or
other end-user purchaser that this product is free from defects in terms of
materials and workmanship. During the warranty period, the product will
be repaired or replaced (with the same or similar model) at our discretion,
without charge for either parts or labor. The warranty shall not apply if the
product is modified, tampered with, misused, or subjected to abnormal
working conditions (including, but not limited to outdoor use, electrical surge,
lightning and water damage)
SAFETY INFORMATION
* The iPSTAR Satellite Terminal must be professionally installed
by a certified iPSTAR technician from your local service provider
* To avoid possible damage due to electrical fluctuations which void the warranty,
you MUST use an Uninterruptible Power Supply (UPS) with minimum rating
750 VA
* The iPSTAR Satellite Terminal must be plugged into a grounded power outlet or
the warranty is void.
0
* This equipment is for indoor use only at room temperature (not above 60 C)
* Do not place any object on top of this equipment
* Openings in the front plate and the back of the unit are provided for ventilation;
to ensure reliable operation of the product and protect it from overheating, these
openings must not be blocked or covered.
* Do not attempt to service this equipment yourself. Opening or removing
the cover by the user or unauthorized persons will void the warranty.

GROUNDING & SAFETY INSTRUCTIONS

To ensure the SAFETY and HIGH DURABILITY of the iPSTAR Satellite Terminal, the
connection of power line and the grounding connection must comply with NEC (National
Electrical Code). Any violation to NEC regulations may damage the sensitive electronic parts
inside the Satellite Terminal and will lead to warranty void.
CONNECTION AND GROUNDING OF The Satellite Terminal
(For AC Power Supply Model)

a) Standard 3 prongs of AC plug from Terminal and Building.

b) Standard 3 prongs of AC plug from Sat Terminal and 2 prongs from Building or Generator.

For 2-prongs plug, the ground (G) can be connected at 2 points.

1. Connect the G prong with a 10 ft. copper rod deep in the earth, or
2. Connect the case of the Terminal with 10 ft. copper rod.

Contents
Specifications
Satellite Terminal
Storage
Physical/Environmental Characteristics

1
1
1

Introduction
Overview
Features
Flexible Data Routing to the 10/100 Fast Ethernet LAN
Remote Management
Automatic Startup and Recovery
Reliability and Compatibility

2
2
2
2
2
2
2

Getting Started
Things to Do
Requirements
Function Overview
Panel Displays and Connectors

3
3
3
4
4

LCD Panel for Configuration

Menu Description
Display status of Ethernet IP address
Configure Ethernet IP address and Subnet mask
Display status of Satellite IP address and Netmask
Configure Satellite Rx Frequency (TOLL Freq)
Configure Satellite Rx ID (TOLL ID)

6
10
13
14
15
16
17

IPSTAR Web Interface

18

Troubleshooting

19

Specifications
Satellite Terminal
* Connectivity to Broadband Internet
* Maximum Receive Data Rates: 4 Mbps
* Maximum Transmit Data Rates: 2 Mbps
* Embedded CPU
* External Cable Interface - F-Type Connector
* Receive Frequency: 1550 MHz - 2050 MHz
* Transmit Frequency: 950 MHz - 1450 MHz
* RF Input Impedance: 75 Ohm
* Input Signal Level: -65 dBm to -20 dBm
* ipstar* System Compatible
* Receive Waveform ipstar* Proprietary
* Transmit Waveform ipstar* Proprietary
* Turbo Product Coding
* QPSK and 8-PSK Modulation
* Dynamic Link Allocation (DLA) Support
* 10/100 Mbps BaseT (RJ-45) Ethernet interface
* Always on, or Manual login / logout per users; Automatically logon upon power up
(configurable)
* Enhanced TCP/IP protocol Support
* Space saving: Horizontal
Storage
* 32 MB Solid-state drive (Operating System, Configuration Parameters)
LED Indicators
* Activity LEDs indicating connection, network activity, power on/off and satellite link
LCD and Keypad
* Set and Monitor status of the unit such as IP address, Rx Frequency, Enable-Disable
Auto Login, Inside Temperature Status, Power on-off
High Reliability Fan
* Intelligent Fans with variable speed due to the temperature (controlled by software)
Dust Protector
* Filtering dust from outside on rugged area
High Reliability Power Supply
* 90 to 360 VAC (with surge and short circuit protection)
Physical/Environmental Characteristics
0
0
* Operating Temperature: 0 C to 60 C
0
0
* Storage Temperature: -30 C to 65 C
For AC Power Supply Model
* AC Input Voltage: 110 VAC 755 mA
* AC Input Voltage: 240 VAC 400 mA

Introduction
Overview
Welcome to iPSTAR Broadband Satellite System. This document addresses
the configuration and set up for Broadband Satellite Service. The Satellite Terminal provides
IP backbone connection to the Internet.
The sleek and stylish Satellite Terminal, The Professional Series IPX-9200
is the next generation of iPSTAR Satellite terminal providing high performance
two-way connectivity for Internet access as well as a wide array of content delivery and other
multicast and interactive applications using the advanced iPSTAR Satellite Technology. It is
designed to interface with the iPSTAR Gateway and the iPSTAR forward and return satellite
link to the Ethernet Network. The iPSTAR platform incorporates the new Dynamic Link
Allocation (DLA) technology which automatically adjusts modulation, coding, and gain based
on the link environment (such as during rain) to achieve maximum availability.
The IPX-9200 is compatible with conventional Ku-Band satellites as well as the new multibeam iPSTAR Satellite. It can be used with either an Ethernet
Features
Flexible Data Routing to the 10/100 Fast Ethernet LAN
Incoming data and streams are easily routed to a network or server.
Full administration of incoming streams provides easy customization for a
wide variety of LAN environments.
Remote Management
All satellite parameters tuning and data handling can be controlled
and managed remotely via LAN or over the satellite. Options include
menu-driven command line interface and web-based monitoring
(by using http).
Automatic Startup and Recovery
Solid-state memory, a protected file system, and stored configuration
information ensures configuration integrity during initial boot and reboot
sequences due to power failure or network problems. Once booted, the
Satellite Terminal automatically tunes, and begins forwarding data
according to its stored routing configuration.
Reliability and Compatibility
The monitoring capabilities of the Satellite Terminal offer maximum
data integrity and tested with a variety of network configurations to
ensure compatibility across networks.

Getting Started
Things to Do

Caution:
The iPSTAR Satellite Terminal must be installed by
qualified iPSTAR Technicians. Please see your local
iPSTAR Service Provider for more information

The qualified iPSTAR technician will:

1. Unpack the container and check the contents of the package
2. Setup and connect the Outdoor Unit to the Satellite Terminal
3. Configure the Satellite Terminal using the LCD panel
4. After configuration, connect the Satellite Terminal to the network through
a switch.
Requirements
The following items are required to install the Satellite Terminal:
* iPSTAR Broadband Satellite Service
* Low Noise Block down converter (LNB) connected to the Satellite Terminal
through a coaxial cable (RG6) SAT RX
* Block Up Converter (BUC) connected to the Satellite Terminal through a
coaxial cable (RG11) SAT TX
* PC or Workstation with an Ethernet Interface

Function Overview
LCD Display and Connectors
Figure 3 and 4, Table 1 and Table 2 illustrate and describe the LCD display and
connectors on the front and back panel of Satellite Terminal.

Figure 3.
Satellite Terminal Front Panel
For AC Power Supply Model

Figure 4.
Satellite Terminal Back panel
For AC Power Supply Model

5
Status
Name

Description

Lights
(On/Blink)

Lights Off

Power

Satellite Terminal Power

Power On

Power Off

LAN Link

Network Link Detected

Link OK

No Link

Ethernet Activity

Ethernet Activity Status

Sending /
Receiving Data

No Data

Sync.to Satellite

Synchronization Status

In Sync

Out of Sync

Table 1. Satellite Terminal Front Panel Indicators Description

Connector / Switch

Description

Ethernet

RJ-45 Connect to Ethernet LAN

Sat TX

Connect to BUC of the Outdoor Unit using coaxial Cable

(RG-11)

Sat RX

Connect to LNB of the Outdoor Unit using Coaxial Cable

(RG-6)

Ground

Equipment grounds system

Power Switch

Turn the terminal On/Off

Table 2. Satellite Terminal Back Panel Connectors Description

LCD Panel for Configuration

Understanding LCD Pannel
LCD Menu use for basic configuration and monitoring status of User Terminal
Start
The satellite terminal is OFF.
The Ethernet cable can be connected or disconnected.
Step 1 Power On
Turn the satellite terminal power switch to the ON position. You should see the
LCD operation light up. The LCD panel should display the message.
IPSTAR
Enterprise Series

Up and Down panel button

Left and Right panel button

Enter / Selection panel button

Cancel / Exit panel button

7
The Ethernet cable can be connected or disconnected.
Step 2 Turn on an operation
Press
operator panel button on the front panel to turn on an operation.
After successful booting, you should see the first menu options:
>Basic Config
>Advance Config

The Ethernet cable can be connected or disconnected.

Step 3 Explorer in menu options
Use

and

panel button to explorer the menu option. Press

enter into the sub menu option or command menu. Press

from command or sub menu option.

panel button to

panel button to cancel or exit

Table 3. Menu Option Home Menu

Table 4. Menu Option Traffic Menu

Table 5. Menu Option Networking Menu

Table 6. Menu Option DHCP Menu

Table 7. Menu Option GRE Menu

Table 8. Menu Option Satellite Menu

Table 9. Menu Option CBR Menu

Version

Image:
Firmware:
SID:
MCP:
Nettgain:

Table 10. Menu Option Version Menu

10

Table 11. Menu Option Tools Menu

Menu Description
Main menu option:
>Home
>Traffic
>Networking
>DHCP
>GRE
>Satellite
>CBR
>Version
>Tools

To show traffic rate and Satellite signal

To show total satellite traffic
To show network configuration
To show DHCP configuration
To show GRE configuration
To show Satellite configuration
To show CBR configuration
To show Version of User Terminal
To show miscellaneous

Sub menu option level 1:

>TxBytes
>RxBytes
>SignalStrength
>EsN0
>Last Msg

Satellite Transmit bit rate

Satellite Receive bit rate
Satellite Signal Strength
Satellite EsN0
Satellite Last message

>Bytes In
>Bytes Out

Total Satellite Bytes In

Total Satellite Bytes Out

>NAT
>Multicast
>Nettgain
>BstTimeout
>NetBIOS
>ICMP
>StaticRoute
>Interface

Network Address Translation Configuration

Multicast Configuration
Nettgain Configuration
BST Timeout Configuration
NetBIOS Blocking Configuration
ICMP Blocking Configuration
Static Route Configuration
Interface Configuration

>DHCP
>DHCPServer
>DHCPPools
>DHCPReservation
>DNS Server

DHCP Enable/Disable
DHCP Server Configuration
DHCP Pools Configuration
DHCP Reservation Configuration
DNS Server Configuration

>GRE
>Internal GRE
>External GRE
>GRE Tunnel
>GRE Route

11
GRE Enable/Disable
Internal GRE Configuration
External GRE Configuration
GRE Tunnel Configuration
GRE Route Configuration

>Tx Gain
>Max Gain
>Rx Frequency
>TOLL ID
>TimeToBUCOff
>TimeToBUCOn
>Enable Login
>Enable Debug
>BUC & LNB LO

Display Tx Gain
Display Max Gain
Rx Frequency Configuration
TOLL ID Configuration
Time To BUC Off Configuration
Time to BUC On Configuration
Enable Login Configuration
Enable Debug Configuration
BUC & LNB LO Configuration

>CBR
>CBR Connection

CBR Enable/Disable
CBR Connection

>Image
>Firmware
>SID
>MCP
>NettGain

Image Version
Firmware Version
SID Version
MCP Version
NettGain Version

>Ping
>LCD Setting
>FAN Setting
>Temperature
>Commit Setting

Ping to Network
LCD Configuration
FAN Configuration
Temperature Configuration
Commit Configuration

Sub menu options level 2:

>NAT
>NAT PassThru

NAT Enable/Disable Configuration

NAT Pass Thru Configuration

>Multicast

Multicast Enable/Disable Configuration

>Nettgain
>PassthruPorts

Nettgain Enable/Disable/Bypass Configuration

Netgain Passthru Port Configuration

>ICMP
>ICMPPacketSize

Blocking ICMP Configuration

ICMP Packet Size for Blocking

>USB Int.
>Ethernet Int.
>Satellite Int.

USB Interface Configuration

Ethernet Interface Configuration
Satellite Interface Configuration

>Last Message

Last Message of Status

>Ping to

Ping to IP Address

>Contrast
>Backlight

Setting LCD Contrast Display

Setting LCD Backlight Display

>Fan set A
>Fan set B

12
Display and Setting Fan Speed at Front
Display and Setting Fan Speed at Rear

>Apply Changed

Apply new configuration and Reboot

Sub menu option level 3:

>Auto Login

Enable/Disable Login Mode

>Auto Debug

Enable/Disable Debug Mode

The Ethernet cable can be connected or disconnected.

Step 4 Turn off an operation
Press
and hold on the front panel to turn off an operation.
After successful shutdown, you should see the message:
POWER OFF

When you see message POWER OFF, leave the pressing

the backlight and all operation.

the terminal will shutdown

13

LCD Display and Configuration

Display status of Ethernet IP address
Start
1. Press any operator panel button on the satellite terminal front panel
The LCD panel displays the first menu option:
>Basic Config
Advance Config
2. Move the cursor to select Status menu option for enters Status.
Enter into the sub menu option level 1
The LCD panel displays the first menu option:
>Status
Tools
The LCD panel displays the Status sub menu option:
>Satellite
Ethernet
3. Move the cursor to select Ethernet menu option for enters Ethernet status.
Enter into the sub menu option level 2
The LCD panel displays the first menu option:
>IP Address:
Netmask:
4. Move the cursor to select IP Address: menu option for display IP Address.
The LCD panel displays IP Address:
>IP Address:
192.168.5.100
Press exit button for exit display IP Address and back to Ethernet status.
5. Move the cursor to select Netmask menu option for display Netmask.
Enter into the sub menu option level 2
The LCD panel displays the first menu option:
>Netmask:
255.255.255.0
Press exit button for exit display IP Address and back to Ethernet status.

14
Configure Ethernet IP address and Subnet mask
Start
1. Press any operator panel button on the satellite terminal front panel
The LCD panel displays the first menu option:
>Basic Config
Advance Config
2. Move the cursor to select Basic Config menu option for enters Basic Configuration.
Enter into the sub menu option level 1
The LCD panel displays the first menu option:
Satellite
>Ethernet
3. Move the cursor to select Ethernet menu option for enters Ethernet Configuration.
Enter into the sub menu option level 2
The LCD panel displays the first menu option:
>IP Address:
Netmask:
4. Move the cursor to select IP Address menu option for enters IP Address.
The LCD panel displays the first menu option:
>IP Address:
192.168.5.100
5. When select any number of IP Address for changing the configuration, the panel show
the available number for configuration of IP Address.
The LCD panel displays the first menu option:
>12<
192.168.5.100
Caution: Number for changing IP Address may different wherever that it place following IP Address rules.
(Maximum : 0 9 )

6. Move the cursor to select Ethernet menu option for enters Ethernet Configuration.
Enter into the sub menu option level 2
The LCD panel displays the first menu option:
>IP Address:
Netmask:

15
Display status of Satellite IP address and Netmask
Start
1. Press any operator panel button on the satellite terminal front panel
The LCD panel displays the first menu option:
>Basic Config
Advance Config
2. Move the cursor to select Status menu option for enters Status.
Enter into the sub menu option level 1
The LCD panel displays the first menu option:
>Status
Tools
The LCD panel displays the Status sub menu option:
>Satellite
Ethernet
3. Move the cursor to select Satellite on menu option for enters Satellite status.
Enter into the sub menu option level 2
The LCD panel displays the first menu option:
>IP Address:
Netmask:
4. Move the cursor to select IP Address: menu option for display IP Address.
The LCD panel displays IP Address:
>IP Address:
203.199.22.1
Press exit button for exit display IP Address and back to Satelltie status.
5. Move the cursor to select Netmask menu option for display Netmask.
Enter into the sub menu option level 2
The LCD panel displays the sub menu option:
>Netmask:
255.255.255.0
Press exit button for exit display IP Address and back to Satellite status.

16
Configure Satellite Rx Frequency ( TOLL Freq )
Start
1. Press any operator panel button on the satellite terminal front panel
The LCD panel displays the first menu option:
>Basic Config
Advance Config
2. Move the cursor to select Basic Config menu option for enters Basic Configuration.
Enter into the sub menu option level 1
The LCD panel displays the sub menu option:
>Satellite
Ethernet
3. Move the cursor to select Ethernet menu option for enters Satellite Configuration.
Enter into the sub menu option level 2
The LCD panel displays the sub menu option:
>Satellite Rx
Satellite Tx
4. Move the cursor to select Satellite Rx menu option for enters Satellite Rx.
The LCD panel displays the first menu option:
>TOLL freq:
TOLL ID:
5. Move the cursor to select TOLL freq menu option for enters TOLL frequency.
The LCD panel displays the sub menu option:
>TOLL freq:
1270.125
6. When select any number of TOLL Frequency for changing the configuration, the panel
show the available number for configuration of TOLL Frequency.
The LCD panel displays the sub menu option:
>6789012345<
1270.125

17
Configure Satellite Rx ID ( TOLL ID )
Start
1. Press any operator panel button on the satellite terminal front panel
The LCD panel displays the first menu option:
>Basic Config
Advance Config
2. Move the cursor to select Basic Config menu option for enters Basic Configuration.
Enter into the sub menu option level 1
The LCD panel displays the sub menu option:
>Satellite
Ethernet
3. Move the cursor to select Ethernet menu option for enters Satellite Configuration.
Enter into the sub menu option level 2
The LCD panel displays the sub menu option:
>Satellite Rx
Satellite Tx
4. Move the cursor to select Satellite Rx menu option for enters Satellite Rx.
The LCD panel displays the sub menu option:
>TOLL freq:
TOLL ID:
5. Move the cursor to select TOLL freq menu option for enters TOLL ID.
The LCD panel displays the sub menu option:
>TOLL ID:
10000001
6. When select any number of TOLL ID for changing the configuration, the panel show the
available number for configuration of TOLL ID.
The LCD panel displays the sub menu option:
>BCDEF123456<
100000001
Caution: TOLL ID working on Hexadecimal number. This TOLL ID is the reference number for any Gateway operation.
Please contact Local Gateway Operation for configure the right TOLL ID number (Maximum : 0 F )

18

IPSTAR Web Interface

A message is displayed in your browser:

Attempting To
Contact Consumer
Box Web Server...
Then you should
see the home
page.

You will see the following message:

Unable to connect to the Enterprise box web server.
Is the Enterprise Series powered up? It takes approximately 30 seconds after power up for
the Enterprise Series to start running.

Is the Ethernet cable plugged in?

If you use Ethernet are you using the right cable combination for your setup?
To use a direct connection between your PC and the Enterprise box, you should use
a crossover cable, to connect the PC to the Enterprise series box.
If you are using a hub or a switch to connect one or more PCs to the Enterprise box
you should use a patch cable to connect the PCs to the hub. If your hub has an Uplink port,
connect the Enterprise box to the uplink port with the purple cable that was provided with the
Enterprise box.
Did you change any network settings in the Enterprise box? If you changed the
Ethernet address you will no longer be able to use this desktop shortcut to reach the
Enterprise box instead:
Type:
http://NEW_IPADDRESS:8080/xWebGateway.cgi
in your browser, and create a Favorites entry.

19

Troubleshooting
Problems with Satellite Terminal
Problem
Causes
Solutions

Problem
Causes

Solutions

Sync. to Sat LED is not on.

1. Satellite Terminal is not properly synchronized with the iPSTAR
Network.
1. Check that Receive Cable connected to the back panel of the
Satellite Terminal is properly connected.
2. Check that Receive Frequency of your Satellite Terminal is
correct.
3. Try to shut down and restart the Satellite Terminal.
4. If the Sync to Sat is still not on, you should contact your system
provider.
Cannot login to the system.
1. Login packet that Satellite Terminal has sent might contain
errors when Gateway receives and decodes it.
2. Data blocks that Gateway has sent in response to login might
contain errors.
1. Check the weather condition (Heavy clouds, Rain, etc).
2. If the weather is clear but the problem persists, open a web
browser window and type in
http://<NetworkBoxEthernetIP>:5891/index.html. When the
page is loaded check that the number of CRC errors is not
increasing rapidly.
3. If the number of CRC errors is increasing rapidly, shutdown and
restart your Satellite Terminal and wait for Satellite Terminal to
AutoLogin again.
4. If you still cannot login, you should contact your system provider.

Problem
Causes

Client PC cannot make a connection to the Satellite Terminal.

1. IP Address and Netmask of either the Satellite Terminal or the
Client PC might be incorrect.
2. LAN Cable might be defective.

Solutions

1. Check the LAN Cable (connection, cable head, etc)

2. Check the IP Address and Netmask of Satellite Terminal and
Client PC.

Problem
Causes

Solutions

20
Client PC cannot make an Internet connection.
1. Internet site that the Client PC is attempting to connect might not
be functioning.
2. Satellite Terminal itself might not be logged in.
3. Connection to the Gateway might be affected by weather.
1. Check that the connection to the Gateway is established (still
logged in?)
2. Try and check the connection to the Gateway by typing the
command ping 192.168.1.1 at the command prompt.
3. If the result of the ping is successful but still cannot access the
Internet, check the Internet site you are trying to connect that it
is up and running (try connection from another PC)
4. If the web site is not defective, type the command tracert
<website name> at the command prompt and see where the
connection is not getting through and contact your system
provider.