MARY LUCERA

1961 Valley Road

Trevose, PA 19053
(215) 357-7992
(215)801-2651
marylucera@comcast.net

OBJECTIVE: To obtain a challenging position which fully utilizes my computer, management, office, and
accounting skills in a career oriented professional environment. As a motivated, self-starter who is very
astute at learning new skills, I will provide a smooth transition into your company.

PROFESSIONAL EXPERIENCE:

NYTEF PLASTICS, 330 Dunksferry Rd, Bensalem, PA (2004-2008)

Accounts Receivable Coordinator/Administrative Assistant

 All duties pertained to 3 Nytef Locations across the USA

 Received, posted and deposited customer checks
 Invoiced customers
 Answered overflow of incoming calls and distributed
 Mailed, faxed or emailed invoices to customer
 Answered overload incoming calls and distriburtided
 Stapled and filed all information that pertains to the invoice
 Worked with Sales Associate on items that were back ordered to customer
 Had the authority to override sales for customers that were on hold
 Set up and maintained customer accounts including credit and bank references
and DNB. Transpired all information to CFO for approval
 Processed credits to customers due to bad material or material not received etc.
 Made collection calls to customers that were past due
 Update excel spread sheet on status of collection call and forward to CFO
 Maintain a daily MDIR (managers daily inventory report)
 Run EOM (end of month) financial and sales status
 Process customer requests (i.e. supplying copy of invoice, checking status of
credit, etc.)
 Maintained postage equipment
 Ordered supplies for office
 Provided administrative work for warehouse associates

SEARS, Six Neshaminy Interplex, Trevose, PA (2000-2003)

Senior Account Representative

 Direct one on one contact with customers/handled escalated calls

 Creating and producing letters, excel spread sheets and other clerical
duties
 Scheduled appointments for field service technicians
 Coordinated and designed special projects and promotions
  Engaged in telephone conference calls with credit services departments
 Removing or adjusting finance charges and late fees
 Adjusted credit bureau reports
 Assisted store associates with processing of sales, credit applications and
account adjustments from credit central unit
 Trained fellow employees with various computer programs, account
adjustments, daily job duties, etc.
 Directed incoming calls to proper departments
 Reported daily logs
 Processed balance transfers, credit line increases, new applications, lost or
stolen credit cards and sale disputes
 Board Member of the Goodwill Committee

GE FINANCIAL ASSURANCE, 4800 Street Rd, Trevose, PA (1996-1999)

Administrative Assistant to Executives & Vice President

 Facilitated meetings, tracked minutes and documented discussed issues

 Worked closely with legal department and vendors on compliance issues
 Created and maintained spreadsheets, log books & filing system
 Assisted upper management with presentations
 Reconciled vendor invoices and tracked monies from blanket PO
 Close working relationships with company warehouse and vendors
 Saved GE thousands of dollars by streamlining forms and certificates
 Implemented processes and procedures
 Coordinated process mapping to improve processes in operation and
documented processes and changes/SIG SIMA
 Special project coordinator and controller
 Expedited certificate and form orders for clients and general agents
 Produced, proofed and approved stock order forms and state certificates
with vendors
 Made preparations for year 2000 on state certificates and forms for
compliance

SECOND OPINION SERVICES, Lumberton, NJ (1990-1996)

Administrative Assistant to President

 Assisted President with internal and external office presentations

 Worked diligently with clients
 Set doctor appointments for client employees
 Expedited billing to clients
 Processed letters produced by President
 Faxed, copied and filed
 Travel arrangements for President and clients
 Coordinate itinerary and meeting schedules