Carolyn A.

van Niel __________________________________________________________

113 Creekside Village Drive Cell: 408- 332-2128
Los Gatos, CA 95032 c.van.niel@comcast.net

PROFESSIONAL SUMMARY

More than 22 years progressive health care experience with strong emphasis on standardizing
oncology and imaging medical models
Demonstrated skill and extensive knowledge in managing multi-disciplinary assignments
Proven abilities to achieve or exceed short and long term strategic goals
Established well-respected physician relationships in both in-patient and out-patient settings
Conducted professional presentations, symposiums, and organized physician committee meetings

PROFESSIONAL EXPERIENCE

Good Samaritan Hospital, San Jose, CA 5/2006 –

1/2009
Director, Radiation Oncology
*Collaborated with physicians to develop, organize, execute resources, and plan new capital
equipment acquisitions
*Created and implemented a standardized radiation model to gain efficiencies and economies of
scale
*Recruited, hired, and trained dedicated staff to operate highly advanced and technically
complex equipment including: IMRT, IGRT, CBCT, 4-D Tx, CT-based Simulation, SRS,
Brachytherapy for prostate, partial breast, and GYN
*Developed Policy and Procedure Manuals and standardized Technical Protocols
Directed very busy Radiation Oncology service line, delivering 75 treatments per patient day,
and 600 new patient consults annually
*Responsible for daily departmental operations and oversight of 20 FTEs
*Accountable for a $10 million operating budget
*Demonstrated leadership skills required to implement innovative solutions within an extremely
busy Radiation Oncology department; honored with Excellence in Leadership Award in 2008
*Teamed with physicians to develop strategic planning, resource allocation, and fiscal planning.
*Passed three State inspections, Joint Commission Survey, and ACOS survey with an
accommodation outcomes
*Collaborated with IT to overcome systems obstacles and interface between Varian and
MediTech; able to create HL-7 workaround to ensure interface of appropriate information,
patient accounting data, productivity reports, and statistics

Kaiser Permanente, South San Francisco, CA 7/2005 - 4/2006

Director of Imaging Services
*Collaborated with Assistant Medical Group Administrator to provide strategic fiscal planning,
budget, and recommend acquisition of new or replacement equipment for Imaging Service Line
*Directed operations for nearly 75,000 annual exams in General Radiology, MRI, CT, I/R,
Ultrasound, Mammography, and Imaging files
*Created, implemented, and monitored adherence to Policy & Procedure, safety, and compliance
with regulatory agencies
*Oversight of operating budget goals, maintained quality staffing levels, CQI and regulatory
standards
*Responsible for five year equipment replacement plan, as well as associated capital and
construction budgets
*Transition of radiology file room to digital file library within six months
*Excellent union and labor relationships as evidenced by employee satisfaction survey results in
90th percentile
El Camino Hospital, Mountain View, CA 6/2003 -
2/2005
Director of The Cancer Center and Radiation Oncology

*Created, organized and directed operations for the newly established Cancer Center. Treated 45
Radiation Oncology patients per day.
*Coordinated with architect and contractors to complete state-of-the art Radiation Oncology
department, including required staff and applications training for newly acquired equipment
*Developed patient oriented programs to promote and enhance holistic health and well being;
program examples include art therapy, massage therapy, and five support groups
*Established monthly Tumor Board Conference; worked with the medical director and chairman
to write abstracts and improve physician attendance
*Organized Radiation Safety Committee activities on behalf of the hospital and the committee
chairman.
*Passed the California State Department of Health survey in June 2004
Implemented necessary quality improvements and CQI to pass a Joint Commission survey
inspection *in July 2004

Eli Lilly Oncology 10/2000 -

5/2003
Senior Oncology Specialist
*Responsible for maintaining and enhancing sales within territory in both academic and
community based practices within Northern California assigned area
*Primary selling focus included lung and pancreatic cancers, also breast and solid tumor
malignancies
*Achieved 118% sales goal attainment YTD
*Coordinated 17 educational lecture programs YTD, highlighting national thought leaders
*Developed strong relationship with key oncologists and advocated the implementation of Lilly-
sponsored clinical trials with south bay community physicians

Community Hospital Los Gatos, Los Gatos, CA 9/1997 -

9/2000
Director of Oncology Services
*Responsible for the multi-disciplinary development and operations of the Oncology Services
product line
*Coordinated resources to achieve optimal quality care, positive patient outcomes, and
successful financial performance
*Developed and executed business plan strategies to gain market share, to obtain cancer program
accreditation, and to expand services including freestanding brachytherapy and breast centers
*Assessed hospital's oncology service needs; planned and developed the Community Cancer
Center, resulting in unit expansion. Outcome equated to a 44% volume (admissions) increase
*Steered advertising and marketing efforts for the oncology product line, including publication
of the annual report
o Fostered strong physician relationships; improved satisfaction to 90th percentile
o Secured ACCC facility accreditation in 1998, 1999, and 2000
o Awarded the American Cancer Society 1998 Excalibur Award and 1999 Partners in Hope
Award
o Increased PSA market share by 3% and referrals by 36%
o Developed "Distinguished Lecture Series", coordinating 43 oncology speaker programs
o Created "Community Educational Forums", hosting 24 patient educational events
o Designated "Nursing Info Lectures", planning 15 nursing in-services for CEU's
o Selected by hospital administration as a "Customer Service Team Leader"

O'Connor Hospital, San Jose, CA 3/1991 - 9/1997

Director of Diagnostic and Therapeutic Radiology
Director of The Cancer Center, Radiation Oncology
*Planned, organized, directed, and controlled day-to-day operations to ensure safe, efficient,
quality services of nine cost centers, including Diagnostic Imaging, Mammography, Special
Procedures, CT Scan, MRI, Nuclear Medicine, Osteoporosis, Ultrasound, and Radiation
Oncology departments.
*Developed policies, procedures and employee in-services
*Ultimately responsible for the performance of 150 employees in accordance with the hospital's
mission to quality standards, outside regulatory licensing and accrediting agencies, such as Title
17 and 22, Department of Health, Joint Commission, and ACOS
*Exhibited business and financial skills to plan, implement and administer operational and
capital budgets for multiple cost centers; monitored expenses, productivity and labor
*Created a five-year strategic plan for facilities expansion, program development, and capital
equipment budget of $20 million. Remodeled entire Imaging and Nuclear Medicine
departments, including capital equipment acquisitions
*Prepared and presented data for annual business plan, fiscal reports, outcome studies, and CQI
o Increased productivity by 12%
o Instrumental in securing long-term radiation oncology contracts with Kaiser; representing
volume increase of 58%
o Treated 90 patients per day
o Increased product line volumes by 46%
o Demonstrated excellent oral, written, and presentation skills

San Jose Medical Center, The Cancer Institute, San Jose, CA 1/1990 - 3/1991
Lead Radiation Therapist
*Utilized technical expertise by providing clinical support and radiation treatments to cancer
patients
*Consulted with oncologists and medical team players regarding treatment modalities,
patient/family education, clinical trials, treatment protocols, and side effect management
*Organized staff applications training and licensure renewal study modules, including
development and execution of physician peer review (chart rounds)

The Cleveland Clinic Satellite 9/1987 - 1/1990

Eastside Radiology Imaging and Therapy Center, Willoughby Hills, OH
Radiation Therapist
*Responsible for ensuring quality patient care and the administration of safe and accurate
treatments, using ionizing radiation
*Demonstrated leadership characteristics. Appointed training therapist as a result of the ability
to efficiently prioritize work assignments while displaying critical thinking skills, including
qualities of problem resolution and sound judgment

ACADEMIC PREPARATION

Cleveland Clinic Foundation, School of Radiation Oncology 1985 - 1987

*Completed a 24 month Certificate Program in Radiation Oncology

*Currently enrolled at Ashford University to further education in Healthcare Administration 2009

*Expected completion of Bachelor of Arts degree 2010 and completion of Master of Science degree
Healthcare Administration, also from Ashford University, in 2011 emphasis in project management.

LICENSURE
CRT License #RHT-64414
1990