Question 1

____ involves choosing part of a population of interest for inspection.

a. Statistical sampling
b. Pareto analysis
c. Six Sigma
d. Quality control charting

Question 2
____ addresses the ease of performing maintenance on a product.
a. Reliability
b. Performance
c. Maintainability
d. Functionality

Question 3
Quality is a lower priority than project scope, time, and cost
True

False

Question 4
Organizational policies related to quality, the particular projects scope statement and
product descriptions, and related standards and regulations are all important input to the
quality assurance process.
True

False- quality planning

Question 5
Six Sigmas target for perfection is the achievement of no more than ____ defects, errors, or
mistakes per million opportunities.
a. 1.34
b. 3.4
c. 34
d. 340

Question 6
In a Pareto chart, the variables described by the histogram are ordered chronologically.
True

False- frequency of occurrence

Question 7
Continuous quality improvement is not a goal of quality assurance
True

False

Question 8
A(n) ____ is any instance where the product or service fails to meet customer requirements.
a. defect

b. failure
c. error
d. recall

Question 9
____ is a cost that relates to all errors not detected and not corrected before delivery to the
customer.
a. Prevention cost

b. Appraisal cost
c. Internal failure cost
d. External failure cost

Question 10
____ involves monitoring specific project results to ensure that they comply with the relevant
quality standards while identifying ways to improve overall quality.
a. Performing quality assurance
b. Performing quality control
c. Checking quality
d. Planning quality

Question 11
Using Six Sigma principles is an organization-wide commitment
True

False

Question 12
____
is an independent test performed by end users prior to accepting the delivered system.
a. Integration testing

b. Unit testing
c. User acceptance testing
d. System testing

Question 13
____ is the degree to which a system performs its intended function.
a. Reliability
b. Performance
c. Maintainability
d. Functionality

Question 14
Minimizing defects does not matter if an organization is making a product that no one wants
to buy.
True

False

Question 15
The ____ ultimately decides if quality is acceptable.
a. project team
b. CEO
c. project manager
d. customer

Question 16
The ____ states that if seven data points in a row are all below the mean, above the mean, or
are all increasing or decreasing, then the process needs to be examined for non-random
problems.
a. ten run rule

b. six 9s of quality rule

c. seven run rule
d. Six Sigma rule

Question 17
Project managers are ultimately responsible for quality management on their projects
True

False

Question 18
To obtain valid statistics, it is important to study every member of a population
True

False

Question 19
Understanding which variables affect outcome is a very important part of quality planning
True

False

Question 20
Many quality experts believe the main cause of quality problems is the lack of leadership

True

False