App and Software Pivot Chart

Category
Application And Software
Total Result
Title
Description(empty)
Image resizer
Purpose : To resize photos that need to be uploaded onto HIPZone, Yammer etc
Request for Laptop, Email Account, & Fixed Line
Access EP2P from outside

to enter ep2p application from outside.
Access to EDMS
MYK
Access to MS One Note for NAZA & NHE
Kindly grant access to MS One Note to NAZA & NHE wrt CSPM folders with immediate effec
Adobe Flash Player
HCD is planning to do an online assessment for the names listed below. Appreciate if you a
Adobe Reader not responding
Adobe Reader not responding.
Agresso
Agresso
install Agresso on my laptop
Agresso excelarator
Agresso login
AGRESSO system
agresso-login
Agresso-Maizura Abdul Moeen
thank you
Biztrak
Tqiu!
regards
Cannot print email
Dtg esok eh..TQ
Cannot Scan & Open Shared Folder
Changing ccm@cyberview to a valid email address
Chrome constantly crashing
3) Windows often not responding and cannot shut down normally.
Chrome Crashing
After installing Bluestack its impossible to use Google chrome. Its always not responding :(
Classification of Junk E-mail
Connection to Scanner
Could not print color for documents.
data & program lost
distribution email
to create a distribution email for Stakeholder Relations & Client Services Department that i
EDMS
Install Filehold Desktop Application (FDA)
EDMS
to install EDMS File Hold as urgent task todownload Procurement Advertisement Forms.
Email and Desktop for New Practical Trainee
Excellerator -Agreeso
Please, need urgently
google chrome
Kindly help to installed this software in my laptop.
I need to install more fonts into my pc
Kindly assist. Thanks
install adobe flash
seek help to install adobe flash program
Install Filehold Desktop application (FDA) to users
Install Skype
Installation of Agresso
Installation of Bluestacks
Installation of EDMS
(empty)
Installation of Visio
Thanks.
Installation of Visio (trial version)
2. Norizati Charlie (PMD)
Microsoft office
1. My MS Word is missing proofing tool - please help to add 2. MS Picture Manager - http://m
Microsoft Office - picture manager
Can I have the picture manager installed on my laptop ? If not available in current MO, how
MS Project software
Need Scanner folder routing
Need to update chrome version
Please help me update - can't use excel online properly.
New trainee for Document Management & General Admin : Wan Mohamad Shahreza
Install Filehold Desktop Application (FDA ): EDMS
No email notification from eTicketing
No email notification from the system after user submit a ticket.

Outlook cannot start
I can't open Outlook on my laptop. Please assist
photostat machine
not funtion
Problem log in email
problem to log in email using the old password
Request Big PC Screen for Izatul Arini Mohd Ariff Albakri
Request for Access Card, Laptop, Email Account, Fixed Line, Broadband
Request for Adobe Acrobat Pro
Request For Share Folder
Request for Trainee's Email Address

Request for Zip file
Request to create folder in email
Request to create new folder and link to others email data. Thank You.
Request to install
RESET WEB OUTLOOK PASSWORD
PLEASE HELP TO RESET.
Rozila Abdul Aziz-Agresso
scan problem
it happened again...again..and again......
senior executive
To install microsoft vision application for Azlan Ishak, Khasha Ismail and Wan Mohamad Sha
Shared Folder
TQ
Slow updating of emails
Can this e-ticketing have an option to attach file like my screenshot ?
Software Error
The laptop can't scan

Problem with short cut. The item 'scan' that this shorcuts refer to has been changed or mov
To connect printer and scanner at Finance Department
My pc password: qwe1234!
To convert pdf file to Excel format
To install iTunes software on comp
I need it for viewing materials
Unit 4 Agresso
Please install Agresso unit 4 Destop
Update Adobe
Update Adobe PDF reader

Urgent Request > Creating New Email Accounts
Visio (free trial)

request to install Visio (free trial) to the followings:-#NameDivisionDepartment1Adlinda Mo
Visio Installation
2) Abd Munir Zinal
Workflow Testing
yammer
i cannot login into my yammer. pls help.
Yammer etc
ers with immediate effect.
elow. Appreciate if you assist us to ensure that their notebooks are equipped with Adobe Flash Player by Wedne
always not responding :(
rvices Department that include roshdi, ashraf and nazri email in it.
Advertisement Forms.
Picture Manager - http://microsoft-office-picture-manager.apponic.com/ - I've taken initiative to look for the down
lable in current MO, how about an older version ? Quite troublesome not able to quickly edit photos.
l and Wan Mohamad Shah Reza
t?
as been changed or moved so this shortcut will no longer work properly
Department1Adlinda Mohd AliTHDIP2Misha Gonzago AbdullahPPD3Mohd Faiz SarminPMDPMD4Zaipaidah Othma
e Flash Player by Wednesday:NoEIDEmployee NameDivisionDepartmentPosition1CV0036Narila HasbullahPyMDF
ative to look for the download link. Please help to install, need to use it. 3. Need to know if adobe acrobat can op
y edit photos.
MDPMD4Zaipaidah OthmanPyMDAM5Ainnur Husna Mohd NasirFTM - Tenancy6Shamsulzaman HussinFTM - Facilit
36Narila HasbullahPyMDFacility & Township MgtGeneral Manager2CV0025Izatul Arini Mohd Ariff AlbakriFINFINGe
w if adobe acrobat can open and edit other softwares such as indesign 4. How much to purchase the software fo
aman HussinFTM - Facility7Zanudin Abdul SamadFTM - Township8Mariatun Abdul KadirBDPBDM9Abdul Munir Zin
ohd Ariff AlbakriFINFINGeneral Manager3CV0011Mohd Yuri Md KhaliliBDPBusiness Dev & MktgGeneral Manager4
purchase the software for use ?
BDPBDM9Abdul Munir ZinalDP10Sitti Fatimah Azzahra Mohd MokhtarCSDLCCS11*Visio installedNoor Liana Mohd
& MktgGeneral Manager4CV0177Amirah MansorCSDCSDGeneral Manager5CV0203Mahadhir AzizTHDDTHDDGen
nstalledNoor Liana Mohd ZakiProcurement12Mohd Lutfi Abd HalimIT13Kharsiah IsmailDMGA15Maizura Abdul Mo
adhir AzizTHDDTHDDGeneral Manager6CV0176Azhari ShaariPMDPMDGeneral Manager7CV0175Mohd Najib Ibra
MGA15Maizura Abdul MoeenFDFRP16Nurfarrahin Mohd FuziHCDOD17Mohd Faizal NordinES18Ellie Soraya Mohd
7CV0175Mohd Najib IbrahimPyMDPyMDGeneral Manager8PMSBAzharuddin bin IsmailPMSBHead of CompanyGe
nES18Ellie Soraya MohdCCDBPE19Nurul Aqilah Mhd NajriPRM20Mohd Arzairy Ab RahmanSRCS
MSBHead of CompanyGeneral Manager9FSBAbdul rahman bin Mohd SaadFSBHead of CompanyGeneral Manager
ompanyGeneral Manager10CV0017Siti Zaliha AhmadBDPCSPMAssistant General Manager11CV0093Md. Nazri Tu
ger11CV0093Md. Nazri TuminCCDCCDAssistant General Manager12CV0044Ahmad Faizul RamliBDPBDPAssistant
l RamliBDPBDPAssistant General Manager13CV0028Ekhwan Nazli IbrahimIADIADAssistant General Manager14C
ant General Manager14CV0190Suhani Mohd DomHCDHCDAssistant General Manager15CV0072Katheja Begum
5CV0072Katheja Begum Kither MohamedCCDPr & MediaSenior Manager16CV0098Ridzuan JaafarHCDESSenior M
uan JaafarHCDESSenior Manager17CV0095Fazlyn Juliana Mohd KamalCCDBrand,Promotions & EventsSenior Man
ons & EventsSenior Manager18CV0060Mohamad Roshdi ZakariaCCDStakeholder Relations & Client ServicesSen
ons & Client ServicesSenior Manager19CV0108Rozila Abdul AzizFINFin. Reporting & PlanningSenior Manager20C
nningSenior Manager20CV0032Azlan IshakCSDDoc. Mgt&Gen. AdminSenior Manager21CV0068Azami RamliPMD
CV0068Azami RamliPMDM&ESenior Manager22CV0100Azli NordinCSDLCCSSenior Manager23CV0150Farah Han
ager23CV0150Farah Hana Muhammad KhirCSDProcurementSenior Manager24CV0192Wan Fazryl Nizam Omar F
Wan Fazryl Nizam Omar FaroukFINCorp. FinanceSenior Manager25CV0178Halisah IbrahimCSDCorp. Strategy & Pe
mCSDCorp. Strategy & PerformanceSenior Manager26CV0180Tg Mohd Azrul Tg AzharCSDITSenior Manager27CV
SDITSenior Manager27CV0196Siti Shafinaz Md SalimTHDDProg&Policies DevSenior Manager28CV0174Abdul Azi
ager28CV0174Abdul Aziz AndimoriPMDC&SSenior Manager29CV0141Saifulzaman Abu HassanPMDProject Contr
HassanPMDProject ContractsSenior Manager30CV0014Nurul Diana Intan Zafirah IshakHCDODManager31CV005
HCDODManager31CV0058Noor Azfinah IshakTHDDInvestment PromotionManager
Issue ID
Category
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82
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94
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167
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Title
No email notification from eTicketing
Microsoft Office - picture manager
Request to create folder in email
To install iTunes software on comp
Microsoft office
Installation of Bluestacks
Access to EDMS
Agresso
Rozila Abdul Aziz-Agresso
Request for Trainee's Email Address
To convert pdf file to Excel format
Agresso-Maizura Abdul Moeen
Biztrak
MS Project software
Access EP2P from outside
Need Scanner folder routing
Slow updating of emails
Biztrak
EDMS
Installation of EDMS
Urgent Request > Creating New Email Accounts
Request For Share Folder
Request for Zip file
Connection to Scanner
AGRESSO system
Unit 4 Agresso
Need to update chrome version
Chrome constantly crashing
Outlook cannot start
Request for Adobe Acrobat Pro
Chrome Crashing
Installation of Agresso
agresso-login
Software Error
yammer
Excellerator -Agreeso
install adobe flash
Microsoft Office
Classification of Junk E-mail
data & program lost
Agresso excelarator
google chrome
Image resizer
Shared Folder
Update Adobe
Cannot print email

I need to install more fonts into my pc
Email and Desktop for New Practical Trainee
Changing ccm@cyberview to a valid email address
photostat machine
Access to MS One Note for NAZA & NHE
Request Big PC Screen for Izatul Arini Mohd Ariff Albakri
distribution email
Workflow Testing
scan problem
To connect printer and scanner at Finance Department
EDMS
Agresso login
EDMS
Problem log in email
Agresso
RESET WEB OUTLOOK PASSWORD
New trainee for Document Management & General Admin : Wan Mohamad Shahreza
The laptop can't scan
Request for Laptop, Email Account, & Fixed Line
Visio Installation
Adobe Flash Player
Install Skype
EDMS
Request to install
Visio (free trial)
Could not print color for documents.

Adobe Reader not responding
Install Filehold Desktop application (FDA) to users
senior executive
Installation of Visio (trial version)
Installation of Visio
Description
No email notification from the system after user submit a ticket.
Can I have the picture manager installed on my laptop ? If not available in current MO, how about an
older version ? Quite troublesome not able to quickly edit photos.
New Hire details :

1) Name : Asni Binti Che Abd Aziz.
Designation: Manager
Division/Department/Unit: Corporate Services/ Legal Compliance & Corporate Secretarial
Work Station : Beside Kammy.
Date Joined :17 September 2014
Email :asni@cyberview.com.my
2) Name : Puteri Zainab Megat Suhaimi

Design : Senior Executive
Division/Department : PYMD/ Facility Management
Workstation : Fizah's previous workstation
Date Joined : 15 September 2014
Email :puteri@cyberview.com.my
Please ensure all items is ready a day before they report duty.
thank you
Request to create new folder and link to others email data. Thank You.
I need it for viewing materials
1. My MS Word is missing proofing tool - please help to add 2. MS Picture Manager - http://microsoftoffice-picture-manager.apponic.com/ - I've taken initiative to look for the download link. Please help to
install, need to use it. 3. Need to know if adobe acrobat can open and edit other softwares such as
indesign 4. How much to purchase the software for use ?
Requesting the installation of Bluestacks for easier updates on social media platforms especially
Instagram.
Unabe to access EDMS via HIPzone since receiving replacement laptop. Login not successful though
have tried both domains. Requestto install standalone Filehold shortcut while ratifying access to
EDMS via HIPzone.
Thank you.
MYK
Login Failed-need to access the system
1. No agresso in new laptop

2. Agresso login failed
Dear IT Team,
The new join details as follows:
1. Name: Azidah Solehah Zulhelmi
Designation: Practical Trainee
Division/Department/Unit: Human Capital/Human Capital Development
Practical Duration: 8 Sep 2014 8 Jan 2015
Work Station: Library & Ainil's workstation
Appreciate if your could set up her email address. No need for desktop as she is currently using
library and Ainil's PC.
Thank you.
Request to convert pdf to excel format.
Please install the agresso system for maizura.
thank you
Reinstall Biztrak into my newLappy...
Tqiu!
Dear IT,
I need MS Project Software for my Project Risk Management. Do you have extras ? Rgds
to enter ep2p application from outside.

Hi,
My new lappy dont have the folder to get my scanned items. Need help to install.
My emails are coming in too slow. At 12.47pm, my emails still stand at 10.39am. thats a 2 hour delay.
Can this be resolved ?
Can this e-ticketing have an option to attach file like my screenshot ?
Kindly reinstall my Biztrak urgently.

FYI, interim auidt already commenced last monday.
really need myBiztrak...;(
regards
Please install file hold EDMS software to my laptop.

Thank You,
Need your guys' assistance to create 3 new email addresses to keep track of our online payment on
Cyberview's website. These 3 emails addresses will be given to the representatives from the Tech
Programmes Development Department, Tenancy Management Department, and Brand and
Promotions respectively. These emails will receive a weekly transaction report from our payment
gateway provider, WEBONLINE of all the payments made on their pages.
The email addresses we'd like to request are:
events@cyberview.com.my
tenancy@cyberview.com.my
TPDD@cyberview.com.my
Kndly assist, thanks!
Hi, I need IPCM share folder to be connect into my PC.
Request to allow usage of zipped file. Unable to unzip file at the moment. Zipped file saved under .rar
Unable to send scanned document from scannertomailbox/dedicated folder
Hi, anyone can assist me to install the AGRESSO system into my PC.
TQ
Please install Agresso unit 4 Destop
Please help me update - can't use excel online properly.
Hi there,
Thanks for installing bluestacsks for me. But I notice 2 differences after having this:
1) Chrome cannot function normally and always crashing. I have to use IE but it crashes to once in a
while.
2) It also comes with other softwares (tune up utilities and Skype)
3) Windows often not responding and cannot shut down normally.
I can't open Outlook on my laptop. Please assist
my previous dekstop had install this acrobat pro.

I would like the software to transfer to my new laptop.
Hello,
After installing Bluestack its impossible to use Google chrome. Its always not responding :(
Pls install agresso into my pc
Puan Rozila has forgot her password. Thus, she cannot login to the system
Outlook continue to give indication of softwareerror despite the software having been reinstalled
i cannot login into my yammer. pls help.

Hi IT team,
Kindly install my Excellerator (to retrieve data from System into ExceL).
Please, need urgently
seek help to install adobe flash program
Re-install of Microsoft Office
eP2P notices atomatically goes to my Junk E-mail. Can this be rectified so that it will go into my
Inbox?
Thank you.
Hi IT Team,
I would like to request for email address for the following staff. The new join details as follows:
1. Name:Norizati Charlie binti Redzuan(norizati@cyberview.com.my)
Designation: Manager
Division/Department/Unit: Project Management
Commencement date : 3 November 2014
Work Station: Knowledge Centre.
2. Name : Nor Baizura Hermeyney (norbaizura@cyberview.com.my)
Designation : Senior Manager
Division/Department/Unit: Corporate Services/ Corporate Strategy & Performance Management
commencement Date : 17 November 2014
my data & misrosoft office is lost....need to istall back.
Hi IT Team,
Kindly find attached.

FYI, i cannot upload the excelarator. i hv to upload the reportbefore 11am.
your quick response is highly appeciated.
Kindly help to installed this software in my laptop.
Request for image resiver software to be installed into pc.

Purpose : To resize photos that need to be uploaded onto HIPZone, Yammer etc
Cannot Open the shared folder.

TQ
Update Adobe PDF reader

Cannot print email.
Dtg esok eh..TQ
Kindly assist. Thanks
Dear IT Team,
The new traineedetails as follow:
Name: Nor Izzat Syazwani BtHanep
Designation: Practical Trainee
Division/Department/Unit: Finance Division/Corporate Finance Dept)
Practical Duration:5 January 2015 - 30 April 2015
Work Station: Azlan's previous workstation
Appreciate if your could set up her email address and desktop before her report duty.
Thank you.
Hi team! Need your assistance to change ccm@cyberview.com.my distribution list to a valid email
address with password.
Afterwards, these email accounts should be added to all recepients of CCM distribution members'
microsoft outlook.
Thanks!
not funtion
Kindly grant access to MS One Note to NAZA & NHE wrt CSPM folders with immediate effect.
I would like to request big PC Screen forHead, Finance Division for look financial model which runs
into 25 years. The big screen will be helpful for her.
Thank you.
to create a distribution email for Stakeholder Relations & Client Services Department that include
roshdi, ashraf and nazri email in it.
eTicketing workflow testing
it happened again...again..and again......
I have moved to new workstation at Finance Department. Seeking assistant to configure new printer
and scanner.
My pc password: qwe1234!

I can login to Agresso but my department not display inside the system
problem to log in email using the old password
install Agresso on my laptop
PLEASE HELP TO RESET.
Provide desktop, email account, fix line

Install Filehold Desktop Application (FDA ): EDMS
Problem with short cut. The item 'scan' that this shorcuts refer to has been changed or moved so this
shortcut will no longer work properly
Hi IT Team,
we will have a new staff joining, The new join details as follows:Name:Mohamed Shukri Draman
Designation:Manager
Division/Department/Unit:THD/Investment Promotion
Join date: 2March 2015
Work Station:Workstation beside liana
Note: Appreciate the request to be ready one day before they join (network, phone line, desktop, etc.)
Thank you.
To install Visioforthe following:1) Halisah Ibrahim

2) Abd Munir Zinal
Hi IT Team,
HCD is planning to do an online assessment for the names listed below. Appreciate if you assist us to
ensure that their notebooks are equipped with Adobe Flash Player by Wednesday:NoEIDEmployee
NameDivisionDepartmentPosition1CV0036Narila HasbullahPyMDFacility & Township MgtGeneral
Manager2CV0025Izatul Arini Mohd Ariff AlbakriFINFINGeneral Manager3CV0011Mohd Yuri Md
KhaliliBDPBusiness Dev & MktgGeneral Manager4CV0177Amirah MansorCSDCSDGeneral
Manager5CV0203Mahadhir AzizTHDDTHDDGeneral Manager6CV0176Azhari ShaariPMDPMDGeneral
Manager7CV0175Mohd Najib IbrahimPyMDPyMDGeneral Manager8PMSBAzharuddin bin
IsmailPMSBHead of CompanyGeneral Manager9FSBAbdul rahman bin Mohd SaadFSBHead of
CompanyGeneral Manager10CV0017Siti Zaliha AhmadBDPCSPMAssistant General
Manager11CV0093Md. Nazri TuminCCDCCDAssistant General Manager12CV0044Ahmad Faizul
RamliBDPBDPAssistant General Manager13CV0028Ekhwan Nazli IbrahimIADIADAssistant General
Manager14CV0190Suhani Mohd DomHCDHCDAssistant General Manager15CV0072Katheja Begum
Kither MohamedCCDPr & MediaSenior Manager16CV0098Ridzuan JaafarHCDESSenior
Manager17CV0095Fazlyn Juliana Mohd KamalCCDBrand,Promotions & EventsSenior
Manager18CV0060Mohamad Roshdi ZakariaCCDStakeholder Relations & Client ServicesSenior
Manager19CV0108Rozila Abdul AzizFINFin. Reporting & PlanningSenior Manager20CV0032Azlan
IshakCSDDoc. Mgt&Gen. AdminSenior Manager21CV0068Azami RamliPMDM&ESenior
Manager22CV0100Azli NordinCSDLCCSSenior Manager23CV0150Farah Hana Muhammad
KhirCSDProcurementSenior Manager24CV0192Wan Fazryl Nizam Omar FaroukFINCorp. FinanceSenior
Manager25CV0178Halisah IbrahimCSDCorp. Strategy & PerformanceSenior Manager26CV0180Tg
Mohd Azrul Tg AzharCSDITSenior Manager27CV0196Siti Shafinaz Md SalimTHDDProg&Policies
DevSenior Manager28CV0174Abdul Aziz AndimoriPMDC&SSenior Manager29CV0141Saifulzaman Abu
HassanPMDProject ContractsSenior Manager30CV0014Nurul Diana Intan Zafirah
IshakHCDODManager31CV0058Noor Azfinah IshakTHDDInvestment PromotionManager
Dear IT,
We would like to request to install the Skype application/software on our laptop for communication
purpose due to many of us will be travelling overseas soon.
The names as below :
Mahadhir AzizShafinaz Md SalimNoor Azfinah IshakAthirah Tan AbdullahMisha Gonzago
AbdullahAdlinda Mohd Ali
to install EDMS File Hold as urgent task todownload Procurement Advertisement Forms.
1 - Adobe reader and picture viewer
request to install Visio (free trial) to the followings:-#NameDivisionDepartment1Adlinda Mohd

AliTHDIP2Misha Gonzago AbdullahPPD3Mohd Faiz SarminPMDPMD4Zaipaidah OthmanPyMDAM5Ainnur
Husna Mohd NasirFTM - Tenancy6Shamsulzaman HussinFTM - Facility7Zanudin Abdul SamadFTM Township8Mariatun Abdul KadirBDPBDM9Abdul Munir ZinalDP10Sitti Fatimah Azzahra Mohd
MokhtarCSDLCCS11*Visio installedNoor Liana Mohd ZakiProcurement12Mohd Lutfi Abd Halim
IT13Kharsiah IsmailDMGA15Maizura Abdul MoeenFDFRP16Nurfarrahin Mohd FuziHCDOD17Mohd Faiza
NordinES18Ellie Soraya MohdCCDBPE19Nurul Aqilah Mhd NajriPRM20Mohd Arzairy Ab RahmanSRCS
Please solve the problem the soonest possible.
Adobe Reader not responding.
Usersnot have (FDA)

Faris, Ekhwan, Azli,Sitti Fatimah , Azlin Abdul Rahman, Nurul Diana (NDI), Ridzuan (RJ), Rosdi (MRZ),
Mahadhir Aziz, Noor Azfinah, Athirah Tan, Zarina (PMD), Azami, Saifulzaman, Faiz Sarmin, Najib
Ibrahim, Din Hassan, Narila, Tarmizi Mat, Noor Fadzilah, Faizul (AFR), Siti Zaliha, Abriza
To install microsoft vision application for Azlan Ishak, Khasha Ismail and Wan Mohamad Shah Reza
Intallation of Vision Trial version to the following:
1. Fatin (PMD)
2. Norizati Charlie (PMD)
To install Visio (Trial Version) to Azmi Saini (Controlled Document Agent).
Thanks.
Created By
Muhamad Zainul Arifin Ilias
Athirah Tan Abdullah
Requestor Email
Recruit
Shamsulzaman
Mohd Roshdi Zakaria
Alif Rosehaizad
Mohd Yuri Md Khalili
Nur Afifah Mohd. Isa
Nurfarrahin Mohd Fuzi
Marini Mohamed
Maizura Abdul Moeen
Muliadee Abdul Majid
Norain Osman
Maizura Abdul Moeen
Norazlin Ahmed Eunos
Client Services
Alif Rosehaizad
Puteri Zainab Megat Suhaimi
Abd Munir Zinal
Noor Fadzilah Wahab
Alif Rosehaizad
Suhani Mohd Dom
Mysharah Mohammad Ali
Alif Rosehaizad
Muhammad Azlan Mohd Ashhari
Suhani Mohd Dom
Maizura Abdul Moeen
Norain Osman
Norhaslinda Badarol Hisham
Recruit
Hamdan Hashim
Maizura Abdul Moeen
Zaipaidah Othman
Internalcomm
Noor Liana Mohd Zaki

Nurfarrahin Mohd Fuzi
Alif Rosehaizad
Noor Fadzilah Wahab
Noor Azleen Zainal Abidin
Mysharah Mohammad Ali
Mohd Arzairy Ab Rahman
Shazreen Sanusi
Azlan Ishak
Azlan Ishak
Kharsiah Ismail
Norshahlelawati Shahrudin
Azlan Ishak
Azlan Ishak
Azlan Ishak
Azlan Ishak
Azlan Ishak
Recruit
Recruit
Nurulhuda Elias
Nurulhuda Elias
Ainil Hawa Raspan
Ainil Hawa Raspan
Adlinda Mohd Ali
Adlinda Mohd Ali
Abriza Mohd Nor
Abriza Mohd Nor
Zarina Binti Baharan
Nurulhuda Elias
Nurulhuda Elias
Azlan Ishak
Azlan Ishak
Kharsiah Ismail
Nurulhuda Elias
Nurulhuda Elias
Start Time
End Time
Resolution
SLA
SRKK changed
permission
setting in
HIPzone.
8/26/2014 4:58:00 PM
8/28/2014 9:44:46 AM
Minor
Picture
manager
comes with
additional
license cost.
The previous
OEM is not
transferrable to
the new
laptop.
Advice user to
find free
picture
manager
solution.
8/27/2014 9:50:00 AM
8/29/2014 10:01:43 AM
Minor
User's email
created
8/27/2014 11:24:00 AM
9/8/2014 3:13:21 PM
Minor
New folder
created in user
outlook profile.
8/28/2014 9:15:00 AM
8/29/2014 3:15:08 PM
8/29/2014 6:19:00 PM
8/29/2014 6:30:46 PM
Minor
ITune installed
Minor
Resolve by
installing
Irfanview
9/3/2014 11:30:00 AM
9/8/2014 10:10:05 AM
9/5/2014 9:55:00 AM
9/22/2014 5:44:17 PM
Minor
Install at user
end
Minor
9/5/2014 10:25:00 AM
9/8/2014 5:52:15 PM
Minor
Assist user to
login.
9/8/2014 9:59:00 AM
9/8/2014 12:05:03 PM
Minor
Agresso
installed in
user's
notebook.
9/8/2014 10:00:00 AM
9/8/2014 12:02:56 PM
Minor
User emails
created.
9/8/2014 12:30:00 PM
9/8/2014 3:14:48 PM
9/8/2014 2:25:00 PM
9/10/2014 5:49:48 PM
Minor
Document
converted
Minor
Agresso
Installed
9/10/2014 12:45:00 PM
9/10/2014 5:40:58 PM
Minor
Biztrek
Installed.
9/11/2014 12:49:00 PM
9/22/2014 4:44:29 PM
Minor
Request has
been included
in 2015
Budget.
9/12/2014 4:21:00 PM
9/29/2014 1:04:12 PM
Minor
Assist user to
login Hipzone
9/15/2014 9:54:00 AM
9/17/2014 10:54:14 AM
Minor
Reconfigure
sanned folder.
9/17/2014 11:07:00 AM
9/17/2014 12:14:58 PM
Minor
Resolve by
itself.
9/17/2014 12:53:00 PM
9/23/2014 3:03:38 PM
Minor
9/17/2014 6:59:00 PM
9/22/2014 4:47:57 PM
Biztrek
Installed.
9/19/2014 9:49:00 AM
9/19/2014 4:19:52 PM
EDMS installed Minor
Minor
9/19/2014 9:59:00 AM
9/19/2014 4:19:30 PM
EDMS installed Minor
all three emails

created
email:events@
cyberview.com.
my password :
test1234!
9/19/2014 12:18:00 PM
9/19/2014 4:16:14 PM
email:tenancy
@cyberview.co
m.my password
: test1234!
email:TPDD@cy
berview.com.m
y password :
test1234!
Minor
Shared folder
configured.
9/19/2014 3:49:00 PM
9/22/2014 12:26:18 PM
Minor
Software
installed.
9/19/2014 6:27:00 PM
9/29/2014 1:09:08 PM
Minor
Reconfigure
scanner
setting.
9/22/2014 9:14:00 AM
9/29/2014 12:15:11 PM
Minor
Agresso
installed and
user
configured.
9/22/2014 9:57:00 AM
9/22/2014 12:28:26 PM
Minor
Agresso
installed
9/23/2014 12:33:00 PM
9/25/2014 10:00:46 AM
Minor
Chrome
updated
9/25/2014 9:46:00 AM
9/26/2014 11:25:00 AM
9/26/2014 11:34:00 AM
10/9/2014 11:24:29 AM
Minor
9/29/2014 2:50:34 PM
Crash cause by
Bluestack.
Uninstall
Bluestack.
Minor
9/29/2014 2:04:20 PM
Reinstall
Outlook
Major
the software
licence
transfered to
user's new
laptop
9/26/2014 5:58:00 PM
11/10/2014 10:49:06 AM
Minor
Crash cause by
Bluestack.
Uninstall
Bluestack.
9/29/2014 10:40:00 AM
9/29/2014 1:19:50 PM
Minor
Agresso
installed on
user's PC
10/2/2014 10:10:00 AM
10/9/2014 10:36:30 AM
Minor
Reset user
password.
10/2/2014 1:39:00 PM
10/8/2014 12:13:05 PM
Minor
repair
userOutlookda
ta files
10/3/2014 3:47:00 PM
10/30/2014 10:31:46 AM
Major
send
userinvitation
to join yammer
10/9/2014 8:53:00 AM
10/20/2014 11:24:14 AM
Minor
Software
installed.
10/16/2014 11:56:00 AM
10/21/2014 6:15:23 PM
Minor
adobe flash
installed
10/17/2014 10:39:00 AM
10/20/2014 11:24:38 AM
Minor
Office re
installed
10/17/2014 12:21:00 PM
10/20/2014 11:23:31 AM
Major
user have been

guided to move
the email back
into inbox and
not junk in the
future
10/30/2014 10:15:00 AM
10/30/2014 10:29:38 AM
Minor
Requested Task
Completed.
11/1/2014 6:09:00 PM
11/21/2014 1:38:40 PM
Minor
reinstaluser's
microsoft office
11/4/2014 9:17:00 AM
11/4/2014 3:00:19 PM
Major
excelarator
installed.
11/7/2014 10:02:00 AM
11/7/2014 4:18:00 PM
11/13/2014 10:53:00 AM
Minor
11/10/2014 10:23:47 AM
Chrome already
installed on
user's PC.
Minor
free image
resizer from
http://imageresi
zer.codeplex.co
m/installed to
user's pc
11/10/2014 10:13:00 AM
11/10/2014 10:37:46 AM
Minor
user reconnected back

to shared folder
11/10/2014 10:36:00 AM
11/10/2014 12:00:44 PM
Minor
Adobe Reader
XI installed on
user's PC
11/11/2014 9:56:00 AM
11/11/2014 12:01:12 PM
Minor
12/22/2014 6:17:00 PM
12/23/2014 10:03:10 AM
Minor
12/24/2014 10:12:00 AM
1/14/2015 10:21:59 AM
Minor
12/29/2014 5:52:00 PM
1/6/2015 9:49:50 AM
12/30/2014 4:54:00 PM
12/30/2014 5:22:49 PM
Major
email created.
Minor
reboot the
printer
1/6/2015 11:29:00 AM
1/6/2015 12:37:13 PM
Minor
1/6/2015 11:58:00 AM
1/14/2015 10:51:42 AM
Minor
1/6/2015 4:45:00 PM
1/14/2015 10:21:30 AM
Minor
distribution list
created
1/7/2015 4:56:00 PM
1/7/2015 5:16:27 PM
1/14/2015 10:46:00 AM
1/14/2015 10:50:23 AM
Major
Ok
Critical
user scan
folder moved to
local
1/19/2015 10:05:00 AM
1/19/2015 12:08:48 PM
Minor
Printer and
scanner
configured.
1/19/2015 11:33:00 AM
1/20/2015 5:22:28 PM
Minor
FDA installed
on user's
machine
1/19/2015 11:41:00 AM
1/19/2015 3:34:11 PM
1/19/2015 12:06:00 PM
1/22/2015 10:34:31 AM
Minor
Edit user
configuration
Minor
FDA installed
on user's
machine
1/19/2015 3:09:00 PM
1/19/2015 3:33:14 PM
Minor
reset user
password
1/20/2015 4:12:00 PM
Minor
Agresso
installed on
user's pc
1/20/2015 5:46:00 PM
1/27/2015 11:16:17 AM
Minor
user's
password reset
1/21/2015 11:25:00 AM
1/21/2015 12:16:09 PM
Minor
Connection
configured &
restored.
2/9/2015 9:35:00 AM
2/11/2015 7:13:43 PM
Minor
2/12/2015 3:09:00 PM
3/10/2015 10:47:43 AM
Minor
2/17/2015 4:02:00 PM
3/10/2015 10:47:31 AM
Minor
2/25/2015 6:15:00 PM
3/10/2015 9:23:11 AM
Minor
3/2/2015 10:57:00 AM
3/16/2015 11:31:25 AM
Minor
3/2/2015 11:08:00 AM
3/10/2015 10:47:00 AM
Minor
3/2/2015 4:08:00 PM
3/10/2015 9:22:11 AM
Minor
3/3/2015 2:43:00 PM
3/10/2015 9:21:20 AM
Filhold installed
Minor
Software
installled.
3/5/2015 11:16:00 AM
3/5/2015 11:52:23 AM
Minor
3/6/2015 5:01:00 PM
3/16/2015 11:32:42 AM
Minor
Problem solve
by user
aunthetication
setting.
3/9/2015 4:15:00 PM
3/9/2015 7:57:38 PM
Minor
3/11/2015 10:23:00 AM
3/16/2015 11:33:56 AM
Minor
3/12/2015 9:38:00 AM
3/16/2015 11:34:32 AM
Minor
3/19/2015 4:42:00 PM
Minor
Resolved via
Attend user
Issue Status
eTicketing Workflow
Item Type
Closed
Item
Closed
Item
Email
Closed
Item
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Phone
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Email
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Phone
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Phone
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Email
Closed
Item
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Phone
Closed
Attend user
Closed
Item
Phone
Closed
Item
Item
Attend user
Closed
Item
Phone
Closed
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Attend user
Closed
Item
Active
Item
Active
Item
Work In Progress
Item
Attend user
Path
CSD/Lists/eTicketing

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Category

Application And Software

Access EP2P from outside

Could not print color for documents.

data & program lost

No email notification from the system after user submit a ticket.

Request for Adobe Acrobat Pro

Request For Share Folder

Request for Trainee's Email Address

The laptop can't scan

Update Adobe PDF reader

Visio (free trial)

ers with immediate effect.

always not responding :(

l and Wan Mohamad Shah Reza

as been changed or moved so this shortcut will no longer work properly

Department1Adlinda Mohd AliTHDIP2Misha Gonzago AbdullahPPD3Mohd Faiz SarminPMDPMD4Zaipaidah Othma

e Flash Player by Wednesday:NoEIDEmployee NameDivisionDepartmentPosition1CV0036Narila HasbullahPyMDF

MDPMD4Zaipaidah OthmanPyMDAM5Ainnur Husna Mohd NasirFTM - Tenancy6Shamsulzaman HussinFTM - Facilit

purchase the software for use ?

& MktgGeneral Manager4CV0177Amirah MansorCSDCSDGeneral Manager5CV0203Mahadhir AzizTHDDTHDDGen

nstalledNoor Liana Mohd ZakiProcurement12Mohd Lutfi Abd HalimIT13Kharsiah IsmailDMGA15Maizura Abdul Mo

adhir AzizTHDDTHDDGeneral Manager6CV0176Azhari ShaariPMDPMDGeneral Manager7CV0175Mohd Najib Ibra

MGA15Maizura Abdul MoeenFDFRP16Nurfarrahin Mohd FuziHCDOD17Mohd Faizal NordinES18Ellie Soraya Mohd

7CV0175Mohd Najib IbrahimPyMDPyMDGeneral Manager8PMSBAzharuddin bin IsmailPMSBHead of CompanyGe

nES18Ellie Soraya MohdCCDBPE19Nurul Aqilah Mhd NajriPRM20Mohd Arzairy Ab RahmanSRCS

MSBHead of CompanyGeneral Manager9FSBAbdul rahman bin Mohd SaadFSBHead of CompanyGeneral Manager

ompanyGeneral Manager10CV0017Siti Zaliha AhmadBDPCSPMAssistant General Manager11CV0093Md. Nazri Tu

ger11CV0093Md. Nazri TuminCCDCCDAssistant General Manager12CV0044Ahmad Faizul RamliBDPBDPAssistant

l RamliBDPBDPAssistant General Manager13CV0028Ekhwan Nazli IbrahimIADIADAssistant General Manager14C

ant General Manager14CV0190Suhani Mohd DomHCDHCDAssistant General Manager15CV0072Katheja Begum

5CV0072Katheja Begum Kither MohamedCCDPr & MediaSenior Manager16CV0098Ridzuan JaafarHCDESSenior M

uan JaafarHCDESSenior Manager17CV0095Fazlyn Juliana Mohd KamalCCDBrand,Promotions & EventsSenior Man

nningSenior Manager20CV0032Azlan IshakCSDDoc. Mgt&Gen. AdminSenior Manager21CV0068Azami RamliPMD

CV0068Azami RamliPMDM&ESenior Manager22CV0100Azli NordinCSDLCCSSenior Manager23CV0150Farah Han

ager23CV0150Farah Hana Muhammad KhirCSDProcurementSenior Manager24CV0192Wan Fazryl Nizam Omar F

mCSDCorp. Strategy & PerformanceSenior Manager26CV0180Tg Mohd Azrul Tg AzharCSDITSenior Manager27CV

SDITSenior Manager27CV0196Siti Shafinaz Md SalimTHDDProg&Policies DevSenior Manager28CV0174Abdul Azi

ager28CV0174Abdul Aziz AndimoriPMDC&SSenior Manager29CV0141Saifulzaman Abu HassanPMDProject Contr

HassanPMDProject ContractsSenior Manager30CV0014Nurul Diana Intan Zafirah IshakHCDODManager31CV005

HCDODManager31CV0058Noor Azfinah IshakTHDDInvestment PromotionManager

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